Purchased the 4 burner (built in) for our new alfresco area, great looking BBQ and the crossray design is fantastic as its almost eliminates flair ups. Had a few issues with the first unit and as stated by many reviews on here Brandon from Thermofilm made sure it was all sorted with a few simple emails.. ended up replacing the whole unit with no questions.

If you find it gets super hot even on low and you don't want to have to cook on the top section I suggest to convert it to Natrual gas as we found it reduced the heat just enough to make it ...

Not only is the bbq great, the customer service is exceptional. My hood was damaged and Brandon Lee from customer service sorted it out straight away. Great product backed by great after service.

Reviewed BBQ options across all brands to replace our Webber. We bought the Crossray 2 burner about a month ago: used most nights instead of the stove, so gets a lot of use: The two burner gives about the same cooking area as our old 4 burner because the Crossray heating means we are cooking on the racks more effectively.
Pork ribs: 45 min; Portuguese chicken: 20 min; Porterhouse steak: 2min each side max
Weight is not excessive, so it can easily be moved around but not move while being used
Easy to put together- yes it is IKEA proof and the directions work
Easy to clean compared to both the Webber and standard 4 burner we had.
Very quick to reach cooking temp and does not burn the food.
Easily the best bbq we have ever had

As a professional chef I was incredibly excited about purchasing this bbq. I spent a long time doing my research and decided the crossray could be the perfect outdoor bbq. The concept is fantastic, I am sad to say that the quality however does not match the price. I purchased the built in 4 burner at considerable expense and designed my entire outdoor kitchen around it. The bbq arrived and the burner control knobs were damaged. These were replaced by the distributor and easy to install. However within 3 months one of the LED lights on the front...

After 14 Years of cooking on an old style of BBQ it was time for a new & up to date one, that I could build into a outdoor kitchen. The guys at Crossray were very helpful. Thank. I am looking forward to show it off to my mates.

When we first got the BBQ we thought it was good but now we think - WOW!!!
It cooks everything so much better and I've had some nice BBQ's over the years. Steak was amazing, we had a roast lamb the other night and the tuna steaks were superb. It cooks so well and so fast!

The service from these guys has been outstanding as well. Brandon is excellent. Always helpful and just keeps on trying to help.

The Crossray 4 burner is a fantastic BBQ. I love using it. The heat it generates and the speed at which it heats up is unparalled. I use it for cooking steaks, pizzas, slow cooking ribs and making unbelievable moist and tasty chickens on the rotisserie. Brandon has provided amazing sales and service support in the year I have had this BBQ . I can't ask for anything better.

We were super excited to finally have the Crossray BBQ arrive after reading all the amazing reviews.
From measurements taken it fit perfectly into our gorgeous sandstone outdoor kitchen structure to replace our previous Built-in BBQ.

Because our Sandstone structure does not allow access to underneath the BBQ like a BBQ trolley would, the installation caused a lot of frustration due to the fact that the attached hose is much shorter then standard and exits the BBQ at the bottom. This made it tricky to put on a flat surface so we spent a lot of ...

Overall quality was very good, easy to assemble and even came with tools needed!
One minor problem was fixed with a simple phone call- Brandon went above what I was expecting

BBQ has been very easy to operate and looks fantastic.
Quality is very sturdy and well built.
Customer service has been great.
Definitely can see this BBQ lasting a long time to come.

We bought a 4 burner built in model, converted it to natural gas. It looks and feels fantastic. Very happy with our choice. New grilling techniques have to be explored, however new methods are very well explained with video and tutorials. Have fun

Dealing with Thermofilm Australia for purchase of this BBQ has been very easy. I can't fault the customer service they have provided. It has been really great; very responsive and friendly. Competitive prices too. Next review will be for using the BBQ!

Purchased the 4 burner Crossray in January after throwing out another BBQ that rusted out and under performed. The Crossray exceeded my expectations and the heat it pumps out is awsome across the whole grille cooking surface. Able to cook meat like a commercial grille and made us realise we've been struggling and trying to get a decent outcome on our previous units. Using the Crossray demonstrated we were wasting our time with the previous BBQs trying to achieve a consistent sear. Temperature control is great, quick and consistent. Our internal electric oven broke just before Easter and to boot we were able to bake hot cross buns and bread in the Crossray as well. Highly recommend.

Sausages and roast vegetables cook so well on the top rack. Steak is amazing on the grill. Added our existing pizza oven to the grill, fabulous even heat. Easy to clean the outside of the BBQ and gril, need to learn more about cleaning the inside of the hood.

From the start the experience of buying and using the crossray bbq was Devine. I ordered direct from crossray in Melbourne after discussing the workings and benefits with the staff there. It was delivered seamlessly the NEXT DAY to Sydney. Wow!
I ordered also a grill plate as I am used to doing steaks and sausages on a plate. Yes the grill plate works on the infra red but once you actually use the infra red directly to cook you would not go back to the frying plate.
On infra red direct the steak and sausages cook so quickly with no splatter....

I use this grill in central Texas where we cook outside most of the year. I always had problems with other grills as they delivered uneven heating, burnt the meat if there was fat spillage. Not with my Crossray.

I cook mostly steak, fish and veggies. The steaks can be thick and occasionally we cook hamburgers which are thinner. I use the upper grill after I have seared the steaks and I can cook them with zero burn/scorch. All cooking is even. If I choose the right two burners or the left two, I get the same results. Sometimes on very co...

We purchased the BBQ a few months back along with the Natural Gas Conversion kit. It was a big decision to go from a conventional gas BBQ to an Infrared one particularly as there were no Australian Reviews available and the ones that were available were from a competitor with. Over 50% of those reviews were against the infrared technology and extremely negative. After many conversations with the people at Thermofilm we decided to drive out to their factory and have a look. I saw a "hack" on youtube to test the even cooking of the BBQ and to...

We have the Crossray 4 burner built in BBQ with the natural gas conversion kit.
Wow, this is way more than just your standard BBQ it turns your outdoor entertainment area into a outdoor kitchen all year round. With this BBQ gone are the days of just cooking some snags and steak in the summer, this truly is a BBQ you will want to cook on 365 days of the year, while it cooks your traditional BBQ food to perfection there is so much more you can do from whole whole fish to vegetables, roast meat and not to forget pizza. I have had natural gas BBQ's...

The Crossray built in is extremely versatile. Aside from standard BBQ cuts Steak, Sausage, Chicken etc I have cooked Pizza, Char grilled veg, Mexican wraps, Lamb and Chicken on the rotisserie, beef on the rotisserie with Yorkshire Pudding underneath. You can do basically what ever you might do in an oven.
It cooks a variety of cuts beautifully via different methods. It's really up to your imagination?
The heat control needs some trial and error. I have not yet used HIGH. Lowest setting seems to be adequate.
I have found cleaning the unit not e...

I bought our Crossray BBQ, 4 burner, around February 2019. 3 things that stand out, far easier to keep clean, better more even cooking of food and it's also great to use it as a pizza oven so don't need to buy a separate one of them. Others in our family have now purchased their own Crossray