Best BBQ I have ever owned
The Crossray 4 burner is a fantastic BBQ. I love using it. The heat it generates and the speed at which it heats up is unparalled. I use it for cooking steaks, pizzas, slow cooking ribs and making unbelievable moist and tasty chickens on the rotisserie. Brandon has provided amazing sales and service support in the year I have had this BBQ . I can't ask for anything better.
Purchased in August 2019.
Excellent - a step change in BBQ technology. Outstanding service support too.
We recently purchased a 2 burner Crossray BBQ. Assembly took an hour or so , but once everything was there, the instructions were understandable and accurate, and it was nothing like as hard as an IKEA!
As noted by a previous post on this site, the jets needed to be upgraded to achieve the quoted temperatures , but an email to Crossray resulted in an almost immediate response, and the new jets arrived the next day.
The performance in now nothing short of spectacular, reaching 200C in a matter of minutes, and topping out on full bore at 350C,...
i have just recently bought the 2 burner trolley bbq. I am in my 60's so i have had a few bbq's in my life, and i can happily say that this is by far the best bbq i have had. The quality and the ease of assembly is magnificent. once you turn on the bbq you are cooking within minutes. 1inch thick tomahawk steak done in a matter of minutes.
i can go on and on. BLOODY MARVELOUS.
Purchased in September 2020 at bunnings.
A few issues but outstanding customer service so all fixed
We were super excited to finally have the Crossray BBQ arrive after reading all the amazing reviews.
From measurements taken it fit perfectly into our gorgeous sandstone outdoor kitchen structure to replace our previous Built-in BBQ.
Because our Sandstone structure does not allow access to underneath the BBQ like a BBQ trolley would, the installation caused a lot of frustration due to the fact that the attached hose is much shorter then standard and exits the BBQ at the bottom. This made it tricky to put on a flat surface so we spent a lot of ...time trying to make it work and had to give up in the end. I contacted Thermofilm Australia for advise on what to do along with some photos and they were just amazing, not to say one of the best customer service experiences I have ever had! Their knowledgeable product specialist called me back and explained everything in detail and offered to send out a longer hose to make this work for us in our specific Built-in setting. Issues unfortunately happen and they sure did for us, but for me the main selling point is how a company deals with the issues, so I am left a happy customer despite a lot of swearing trying to install it :-)
Purchased in September 2020.
Fantastic BBQ-will never settle for a cheap&nasty again!
Overall quality was very good, easy to assemble and even came with tools needed!
One minor problem was fixed with a simple phone call- Brandon went above what I was expecting
A fantastic BBQ and very satisfied
BBQ has been very easy to operate and looks fantastic.
Quality is very sturdy and well built.
Customer service has been great.
Definitely can see this BBQ lasting a long time to come.
Purchased in September 2019.
4 burner built in, best choice
We bought a 4 burner built in model, converted it to natural gas. It looks and feels fantastic. Very happy with our choice. New grilling techniques have to be explored, however new methods are very well explained with video and tutorials. Have fun
Purchased in May 2020.
I have finally found it!
I was researching Weber, and Ziegler& Brown BBQs to replace my latest enameled tin disaster when I came by chance across a YouTube video of Jack the Greek using the Crossray four burner trolley model. Intrigued by the design that seemed to fit my thinking and cooking requirements I made inquiries locally to see if I could view one. Two hours and several calls later, no such luck. Rare as hens teeth. Never heard of them. Undaunted I cast the net wider and found one (one only floor stock) at HNs on the Tweed, a five hour round trip from where we ...live. I made the sales person swear on his life that he would not sell it until we got there the next morning. We were not disappointed. It was dusty, with a few dings, so we negotiated hard for a good price. It was a struggle to get it into the vehicle, but at least I did not have to assemble it from scratch. (I hate following poorly described assembly manuals) We have now had it nine days and I have cooked T-Bones, Pork Chops, Butterflied Chicken, Bread, Danish Pastries, Pizzas, and a variety of Char-grilled and Roast Vegetables. I have used it for seven of the nine days and only used a small inside burner once or twice. I have been running it on what I thought was a near empty gas bottle for all of that time and it is still pumping. I love it. It looks Schmick and Shiny and is built like a tank. I think my wife is jealous. I hug it every time I put it to bed. Be aware - it is fast and furious. It has a tendency to cremate. Change your old BBQ thinking, once it has reached your desired temp' turn it down, turn it down! It becomes even more economical and cooks like a dream. I am now building an outside kitchen around it. Watch out Jack the Greek, here comes Paul the Pom'. Great design and function. Five star, AAA rating.
Dealing with Thermofilm Australia for purchase of this BBQ has been very easy. I can't fault the customer service they have provided. It has been really great; very responsive and friendly. Competitive prices too. Next review will be for using the BBQ!
Purchased in November 2019.
2 - Burner Crossray Built-In - Model# TCS2FL - Exceptional Product
We recently purchased Crossray 2-Burner LPG gas built in just before Easter'20 after much research and seeing the reviews as we wanted a high performing BBQ the way that this one does food as per advertised. For the first two months it was excellent and nearly as good as advertised. The only thing was that it wasn't reaching the temperature of 350degreesC like we had seen in the reviews. It was only ever reaching 300 degreeC after both burners on full for 30min or so. It still performed with even cooking and did Pizza's, steaks etc superbly. I...t heat cleaned okay, but not as per the online videos. Hence about 5 weeks ago (towards the end of June'20) I contacted Crossray by posting on their website that it was not reaching the temperatures as outlined. I was very impressed as within 2 working days they replied with describing that with their 2 burner models, early production models had gas jets nozzles that were a bit too thin and not reaching the desired high temperatures. They suspected this was the case with mine and they would send me the updated correct larger hole size jets. They even included the tool required and instructions on how to change them. They couriered them to me within days and ALL of these were free of charge, including the delivery. These did arrive and it's not difficult to change at all if you can use a screw driver. To their credit they were correct as the existing 2 jet nozzles sizes(1 for each burner) were a bit smaller than what they had sent me. I was further very impressed with this level of service to recover this BBQ and amount of care shown at no additional cost. After I changed them there was an amazing difference and instantly it would heat up to about 350degreeC after about 20-25min with burners on full. If I leave it for about 10 min longer or so it can get up to a max. of 360-370degreeC. For the few weeks since early July'20 I have been cooking Pizza's (only takes 4 min to now cook on Pizza stones, as per online crossray videos) also Steaks, vegetables etc. cook beautifully as per online reviews/videos by crossray. Also, cleaning within the BBQ is superb with much of the excess turning to char/ash and oils going into oil tray if you follow how they show online after cooking each time. Thus it now meets all my expectations as per the online videos from Crossray and I highly recommend that this high quality product meets what is shown by Crossray and other positive reviews online. Thank you Crossray and well done on your innovative BBQs and service!
Purchased in April 2020 for A$899.00.
We have nothing but praise for our new Crossray infrared 4-burner BBQ (trolley mounted model), which is a fantastic piece of kit. Impressed by the integrity of engineering during the DIY assembly phase, it’s when you fire it up that you really begin to appreciate the benefits of infrared over conventional. With virtually zero warm-up necessary you’re cooking almost immediately and, as you will discover, on noticeably lower settings too. Our gas usage has easily halved in comparison to our last BBQ. Heat spread is even with no hot spots, perfect...for when using a pizza stone, which we do weekly. Double skinned hood an extremely worthwhile safety feature, further reducing fuel use as well as the potential for accidental burns. Securing strap for gas bottle inside the cabinet shows just how much thought has gone in to producing a superior product. We have no hesitation whatsoever in recommending this exceptional product.
WOW! Best BBQ we've ever purchased - SOLD!
We recently purchased the 2-burner/Trolley, after doing our BBQ Google reasearch/homework we were originally looking to purchase a 4 burner BBQ and hadn't even heard of Crossray before, let alone an Infared BBQ, but upon viewing both the 2 and 4-burner at our local Harvey Norman store, the Crossray 2-burner/Trolley was surprisingly heaps big enough for our needs (and we do alot of cooking/entertaining). The Crossway is very sleek, stylish and a quality build. We have already cooked superb homemade traditional Pizza's, a large variety of vege...tables in record time and ,THE BEST Steaks we've ever eaten from a BBQ. We could cut them with a butter knife they were so juicy and tender. The Crossray BBQ is exactly as they said i.e. quick, even heat, easy to clean and a joy to cook on and did we mention the glow of the sexy green knob lights at night! We also found Crossray's over the phone and email customer service to be prompt and very helpful. Folks, if your in the market for a Quality BBQ,, we highly recommend you checkout CROSSRAY. We are VERY impressed and love ours. Thank you Crossray!
Purchased in May 2020.
Purchased the 4 burner Crossray in January after throwing out another BBQ that rusted out and under performed. The Crossray exceeded my expectations and the heat it pumps out is awsome across the whole grille cooking surface. Able to cook meat like a commercial grille and made us realise we've been struggling and trying to get a decent outcome on our previous units. Using the Crossray demonstrated we were wasting our time with the previous BBQs trying to achieve a consistent sear. Temperature control is great, quick and consistent. Our internal electric oven broke just before Easter and to boot we were able to bake hot cross buns and bread in the Crossray as well. Highly recommend.
Great replacement BBQ, waited too long
Sausages and roast vegetables cook so well on the top rack. Steak is amazing on the grill. Added our existing pizza oven to the grill, fabulous even heat. Easy to clean the outside of the BBQ and gril, need to learn more about cleaning the inside of the hood.
Purchased in December 2019 at Heatstrip Warehouse.
It’s a fresh new way to bbq with. O hassle.
From the start the experience of buying and using the crossray bbq was Devine. I ordered direct from crossray in Melbourne after discussing the workings and benefits with the staff there. It was delivered seamlessly the NEXT DAY to Sydney. Wow!
I ordered also a grill plate as I am used to doing steaks and sausages on a plate. Yes the grill plate works on the infra red but once you actually use the infra red directly to cook you would not go back to the frying plate.
On infra red direct the steak and sausages cook so quickly with no splatter....
Purchased in December 2019 at Crossray.
BEST grill I ever owned. Really!! Ever!
I use this grill in central Texas where we cook outside most of the year. I always had problems with other grills as they delivered uneven heating, burnt the meat if there was fat spillage. Not with my Crossray.
I cook mostly steak, fish and veggies. The steaks can be thick and occasionally we cook hamburgers which are thinner. I use the upper grill after I have seared the steaks and I can cook them with zero burn/scorch. All cooking is even. If I choose the right two burners or the left two, I get the same results. Sometimes on very co...ld days I use all 4 burners and the results are the same -- equal cooking across the burners and no meat burning. We also cook salmon regularly. We place the fish on a foil wrapped pan, baste with olive oil and seasoning, and they come out perfect. Again, no overcooking, no burning. Everything PREDICTABLE. One of the surprises is how little fuel it uses. We use propane bottles which are pretty cheap but we do not have to change them very often. The grill is pretty solid and well made. It is easy to clean and very little residue remains on the main cooking surfaces. The thermometer is useful and accurate.
Crossray Infrared BBQ - Impressive/Even cooking
We purchased the BBQ a few months back along with the Natural Gas Conversion kit. It was a big decision to go from a conventional gas BBQ to an Infrared one particularly as there were no Australian Reviews available and the ones that were available were from a competitor with. Over 50% of those reviews were against the infrared technology and extremely negative. After many conversations with the people at Thermofilm we decided to drive out to their factory and have a look. I saw a "hack" on youtube to test the even cooking of the BBQ and to...ok a loaf of bread and spread it out on the whole BBQ, within a minute we had toast, perfectly cooked and each slice was cooked the same. Now having used the BBQ for the last two weeks and cooked everything from pork, chicken, burgers, beef, fish, vegetables, pizza, made bread and have used it as a side burner to cook certain foods which require oil in a pan such as schnitzels and meatballs. I was tempted to buy an extra side burner however took a punt and went with the company's advice that the Crossray was designed to be an all in one product, they were right. We are thoroughly impressed with it. The BBQ heats up quickly, the heat is even throughout the whole BBQ, it cooks the meat on the inside and leaves the outside nice and crispy, leaving the meat full of juices and flavour. Very minimal flair ups and cooks the same in every corner of the BBQ. The ability to use the top rack as another cooking surface is genius ....pretty much doubling your cooking surface and ideal for vegetables which don't require direct heat. When used as a sideburner/wok it heats up the pan evenly and holds the heat which reduces cooking times and ensures foods in the pan are cooked evenly. As for cleaning that is pretty easy also and takes a few minutes. The company itself has been amazing to deal with ...mainly we dealt with Brandon and Shanelle and they have been extremely easy to talk with and respond immediately to queries and concerns. Great product and great company.
Purchased in September 2019 at From the manufacturer directly (Thermofilm) for A$1,199.00.
More than just a bbq
We have the Crossray 4 burner built in BBQ with the natural gas conversion kit.
Wow, this is way more than just your standard BBQ it turns your outdoor entertainment area into a outdoor kitchen all year round. With this BBQ gone are the days of just cooking some snags and steak in the summer, this truly is a BBQ you will want to cook on 365 days of the year, while it cooks your traditional BBQ food to perfection there is so much more you can do from whole whole fish to vegetables, roast meat and not to forget pizza. I have had natural gas BBQ's...
Purchased in November 2018.
Really great bbq and company
I have recently purchased the 2 Burner Crossray.
At the price point, I consider it pretty close to perfect. It heats up quick, isn't prone to flare-ups and delivers a strong radiant heat that nicely sears and cooks any food that I have used it for. Have used it for a variety of steaks, burgers, grilled chicken and vegies and happy with all the results.
I have also spoken to a number of Crossray employees and have visited their showroom, and they are enthusiastic about the product and deliver a high standard of customer service. They really st...and by this product. After my experience dealing with Crossray staff and using the Crossray product over the past few weeks I endorse the Crossray for anyone that wants a quality barbecue that delivers close to charcoal performance with the convenience of a gas barbecue. This is way better than a standard gas barbecue. Update:
Purchased in October 2019.
Crossray BBQ is a great!
The Crossray built in is extremely versatile. Aside from standard BBQ cuts Steak, Sausage, Chicken etc I have cooked Pizza, Char grilled veg, Mexican wraps, Lamb and Chicken on the rotisserie, beef on the rotisserie with Yorkshire Pudding underneath. You can do basically what ever you might do in an oven.
It cooks a variety of cuts beautifully via different methods. It's really up to your imagination?
The heat control needs some trial and error. I have not yet used HIGH. Lowest setting seems to be adequate.
I have found cleaning the unit not e...
Purchased in December 2018.
Questions & Answers
Hi. How do you clean out the ashes at the bottom of the BBQ? The self cleaning will reduce the all the "stuff" to ash, but over time, I am sure the ashes will build up. How do you clean out the bottom of the BBQ? Is there a tray that can be pulled out to remove the ash?
I am yet to purchase one, but I want to know how easy it is to keep clean.
Hi Helena, the CROSSRAY BBQ will also have a large pull out tray behind the heater which can be taken out and cleaned.
We are looking to buy a Crossray BBQ but would like to see one displayed and are wondering who stocks them in Perth, WA. Victoria
You'll need to put the question to Bunnings, as they are the only outlet selling them apart from purchasing directly from crossray. Don't know why they aren't on display and I had the same question 5 months ago. Ended up just bitting the bullet and getting the 4 burner one after weeks of researching other brands and watching the crossray cooking videos.
Victoria we viewed and bought ours at a " Harvey Norman " store. Bunnings don't display them and can only be bought via "Special Order". A'lso, don't hesitate to contact Crossray direct for any questions, as they are a pleasure to deal with and very helpful. p.s. We are still over the moon with our Crossray BBQ.
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