Great Customer Support
Purchased the 4 burner (built in) for our new alfresco area, great looking BBQ and the crossray design is fantastic as its almost eliminates flair ups. Had a few issues with the first unit and as stated by many reviews on here Brandon from Thermofilm made sure it was all sorted with a few simple emails.. ended up replacing the whole unit with no questions.
If you find it gets super hot even on low and you don't want to have to cook on the top section I suggest to convert it to Natrual gas as we found it reduced the heat just enough to make it ...perfect for all cooking (top or bottom). One important suggestion for anyone planning on plumbing it in to Natural gas, get your plumber involved early and to look at the bbq onsite as the instructions that came with the natural gas kit are incorrect (they are for the old model) and resulted in requiring a return visit from my plumber at an additional cost to change the location of the gas connection / reinstall flex pipe inside bbq. I also had to replace part of the joinery sub straight drilled to suit and update the stone order to change the location of the gas flex holes which could of been avoided with earlier inspection! Overall great value BBQ for the price point, clean modern design and fantastic customer service would recommend to anyone.
Purchased in January 2021.
Not only is the bbq great, the customer service is exceptional. My hood was damaged and Brandon Lee from customer service sorted it out straight away. Great product backed by great after service.
Purchased in November 2020.
Best BBQ available
Reviewed BBQ options across all brands to replace our Webber. We bought the Crossray 2 burner about a month ago: used most nights instead of the stove, so gets a lot of use: The two burner gives about the same cooking area as our old 4 burner because the Crossray heating means we are cooking on the racks more effectively.
Pork ribs: 45 min; Portuguese chicken: 20 min; Porterhouse steak: 2min each side max
Weight is not excessive, so it can easily be moved around but not move while being used
Easy to put together- yes it is IKEA proof and the directions work
Easy to clean compared to both the Webber and standard 4 burner we had.
Very quick to reach cooking temp and does not burn the food.
Easily the best bbq we have ever had
Purchased in September 2020 for $799.00.
As a professional chef I was incredibly excited about purchasing this bbq. I spent a long time doing my research and decided the crossray could be the perfect outdoor bbq. The concept is fantastic, I am sad to say that the quality however does not match the price. I purchased the built in 4 burner at considerable expense and designed my entire outdoor kitchen around it. The bbq arrived and the burner control knobs were damaged. These were replaced by the distributor and easy to install. However within 3 months one of the LED lights on the front...has also failed. Also and more importantly the bbq itself appears to be badly designed or manufactured. The two top racks do not fit neatly, they are too short (or the bbq is too wide) so they only just fit on top of the grooves and with the slightest knock (rotating food) they fall down onto the main cooking area and end up ruining all the food on the grill. I've had to remove them for good now. I'm absolutely devastated, I designed my built in kitchen around this piece and was hoping to use it for many years but now I hardly use it.
What an upgrade
After 14 Years of cooking on an old style of BBQ it was time for a new & up to date one, that I could build into a outdoor kitchen. The guys at Crossray were very helpful. Thank. I am looking forward to show it off to my mates.
Purchased in October 2020.
This BBQ keeps getting better and so does the service...
When we first got the BBQ we thought it was good but now we think - WOW!!!
It cooks everything so much better and I've had some nice BBQ's over the years. Steak was amazing, we had a roast lamb the other night and the tuna steaks were superb. It cooks so well and so fast!
The service from these guys has been outstanding as well. Brandon is excellent. Always helpful and just keeps on trying to help.
Purchased in October 2020.
Best BBQ I have ever owned
The Crossray 4 burner is a fantastic BBQ. I love using it. The heat it generates and the speed at which it heats up is unparalled. I use it for cooking steaks, pizzas, slow cooking ribs and making unbelievable moist and tasty chickens on the rotisserie. Brandon has provided amazing sales and service support in the year I have had this BBQ . I can't ask for anything better.
Purchased in August 2019.
A few issues but outstanding customer service so all fixed
We were super excited to finally have the Crossray BBQ arrive after reading all the amazing reviews.
From measurements taken it fit perfectly into our gorgeous sandstone outdoor kitchen structure to replace our previous Built-in BBQ.
Because our Sandstone structure does not allow access to underneath the BBQ like a BBQ trolley would, the installation caused a lot of frustration due to the fact that the attached hose is much shorter then standard and exits the BBQ at the bottom. This made it tricky to put on a flat surface so we spent a lot of ...time trying to make it work and had to give up in the end. I contacted Thermofilm Australia for advise on what to do along with some photos and they were just amazing, not to say one of the best customer service experiences I have ever had! Their knowledgeable product specialist called me back and explained everything in detail and offered to send out a longer hose to make this work for us in our specific Built-in setting. Issues unfortunately happen and they sure did for us, but for me the main selling point is how a company deals with the issues, so I am left a happy customer despite a lot of swearing trying to install it :-)
Purchased in September 2020.
Fantastic BBQ-will never settle for a cheap&nasty again!
Overall quality was very good, easy to assemble and even came with tools needed!
One minor problem was fixed with a simple phone call- Brandon went above what I was expecting
Purchased in August 2020 at Harvey Norman.
A fantastic BBQ and very satisfied
BBQ has been very easy to operate and looks fantastic.
Quality is very sturdy and well built.
Customer service has been great.
Definitely can see this BBQ lasting a long time to come.
Purchased in September 2019.
4 burner built in, best choice
We bought a 4 burner built in model, converted it to natural gas. It looks and feels fantastic. Very happy with our choice. New grilling techniques have to be explored, however new methods are very well explained with video and tutorials. Have fun
Purchased in May 2020.
Dealing with Thermofilm Australia for purchase of this BBQ has been very easy. I can't fault the customer service they have provided. It has been really great; very responsive and friendly. Competitive prices too. Next review will be for using the BBQ!
Purchased in November 2019.
Purchased the 4 burner Crossray in January after throwing out another BBQ that rusted out and under performed. The Crossray exceeded my expectations and the heat it pumps out is awsome across the whole grille cooking surface. Able to cook meat like a commercial grille and made us realise we've been struggling and trying to get a decent outcome on our previous units. Using the Crossray demonstrated we were wasting our time with the previous BBQs trying to achieve a consistent sear. Temperature control is great, quick and consistent. Our internal electric oven broke just before Easter and to boot we were able to bake hot cross buns and bread in the Crossray as well. Highly recommend.
Purchased in January 2020 at Bunnings Warehouse.
Great replacement BBQ, waited too long
Sausages and roast vegetables cook so well on the top rack. Steak is amazing on the grill. Added our existing pizza oven to the grill, fabulous even heat. Easy to clean the outside of the BBQ and gril, need to learn more about cleaning the inside of the hood.
Purchased in December 2019 at Heatstrip Warehouse.
It’s a fresh new way to bbq with. O hassle.
From the start the experience of buying and using the crossray bbq was Devine. I ordered direct from crossray in Melbourne after discussing the workings and benefits with the staff there. It was delivered seamlessly the NEXT DAY to Sydney. Wow!
I ordered also a grill plate as I am used to doing steaks and sausages on a plate. Yes the grill plate works on the infra red but once you actually use the infra red directly to cook you would not go back to the frying plate.
On infra red direct the steak and sausages cook so quickly with no splatter....
Purchased in December 2019 at Crossray.
BEST grill I ever owned. Really!! Ever!
I use this grill in central Texas where we cook outside most of the year. I always had problems with other grills as they delivered uneven heating, burnt the meat if there was fat spillage. Not with my Crossray.
I cook mostly steak, fish and veggies. The steaks can be thick and occasionally we cook hamburgers which are thinner. I use the upper grill after I have seared the steaks and I can cook them with zero burn/scorch. All cooking is even. If I choose the right two burners or the left two, I get the same results. Sometimes on very co...ld days I use all 4 burners and the results are the same -- equal cooking across the burners and no meat burning. We also cook salmon regularly. We place the fish on a foil wrapped pan, baste with olive oil and seasoning, and they come out perfect. Again, no overcooking, no burning. Everything PREDICTABLE. One of the surprises is how little fuel it uses. We use propane bottles which are pretty cheap but we do not have to change them very often. The grill is pretty solid and well made. It is easy to clean and very little residue remains on the main cooking surfaces. The thermometer is useful and accurate.
Purchased in April 2019 at Amazon for $1,400.00.
Crossray Infrared BBQ - Impressive/Even cooking
We purchased the BBQ a few months back along with the Natural Gas Conversion kit. It was a big decision to go from a conventional gas BBQ to an Infrared one particularly as there were no Australian Reviews available and the ones that were available were from a competitor with. Over 50% of those reviews were against the infrared technology and extremely negative. After many conversations with the people at Thermofilm we decided to drive out to their factory and have a look. I saw a "hack" on youtube to test the even cooking of the BBQ and to...ok a loaf of bread and spread it out on the whole BBQ, within a minute we had toast, perfectly cooked and each slice was cooked the same. Now having used the BBQ for the last two weeks and cooked everything from pork, chicken, burgers, beef, fish, vegetables, pizza, made bread and have used it as a side burner to cook certain foods which require oil in a pan such as schnitzels and meatballs. I was tempted to buy an extra side burner however took a punt and went with the company's advice that the Crossray was designed to be an all in one product, they were right. We are thoroughly impressed with it. The BBQ heats up quickly, the heat is even throughout the whole BBQ, it cooks the meat on the inside and leaves the outside nice and crispy, leaving the meat full of juices and flavour. Very minimal flair ups and cooks the same in every corner of the BBQ. The ability to use the top rack as another cooking surface is genius ....pretty much doubling your cooking surface and ideal for vegetables which don't require direct heat. When used as a sideburner/wok it heats up the pan evenly and holds the heat which reduces cooking times and ensures foods in the pan are cooked evenly. As for cleaning that is pretty easy also and takes a few minutes. The company itself has been amazing to deal with ...mainly we dealt with Brandon and Shanelle and they have been extremely easy to talk with and respond immediately to queries and concerns. Great product and great company.
Purchased in September 2019 at From the manufacturer directly (Thermofilm) for $1,199.00.
More than just a bbq
We have the Crossray 4 burner built in BBQ with the natural gas conversion kit.
Wow, this is way more than just your standard BBQ it turns your outdoor entertainment area into a outdoor kitchen all year round. With this BBQ gone are the days of just cooking some snags and steak in the summer, this truly is a BBQ you will want to cook on 365 days of the year, while it cooks your traditional BBQ food to perfection there is so much more you can do from whole whole fish to vegetables, roast meat and not to forget pizza. I have had natural gas BBQ's...
Purchased in November 2018.
Crossray BBQ is a great!
The Crossray built in is extremely versatile. Aside from standard BBQ cuts Steak, Sausage, Chicken etc I have cooked Pizza, Char grilled veg, Mexican wraps, Lamb and Chicken on the rotisserie, beef on the rotisserie with Yorkshire Pudding underneath. You can do basically what ever you might do in an oven.
It cooks a variety of cuts beautifully via different methods. It's really up to your imagination?
The heat control needs some trial and error. I have not yet used HIGH. Lowest setting seems to be adequate.
I have found cleaning the unit not e...
Purchased in December 2018.
We love our Crossray BBQ
I bought our Crossray BBQ, 4 burner, around February 2019. 3 things that stand out, far easier to keep clean, better more even cooking of food and it's also great to use it as a pizza oven so don't need to buy a separate one of them. Others in our family have now purchased their own Crossray
Purchased in February 2019 for $1,600.00.
Questions & Answers
Hello. I'm really impressed with your reviews but am wondering if there are any plans to manufacture a 6 burner built in?
I'm also struggling to find the dimensions of the 4 burner built in.
Thanks in advance
Hi Robbie, our 4 Burner CROSSRAY BBQ has a total cooking are of 5474cm2. This is equivalent to a 6 Burner Traditional BBQ. You can also visit out www.crossray.com.au website and download the in-built manual for more information.
If you require further information, please do not hesitate to contact Sales@thermofilm.com.au
Why doesn’t my knobs have led lights on my crossray 4 burner
Because they did not include them in the design, I have never seen them on a barbie. Do you cook in pitch black lol
Hi Ozzi, thank you for your enquiry.
The 4 Burner CROSSRAY BBQ had 2 designs, the older models had LED lights interrogated into the Knobs. The new models recently released were designed with a full front drip tray. For the design team to design the full front drip tray, we had to delete the LED lights from the BBQ.
How do you remove and replace the infrared burners on a cross ray four burner barbeque
https://www.youtube.com/watch?v=OPoMjdgIl68&ab_channel=GrillTechs this shows you how to replace but not same barbecue, ring the head office on 0395623455
Hi Domenic, you can remove the burners by unscrewing the middle bracket. After the middle bracket is unscrewed, the burners should be able to be pulled out. If you require further information, please email email@example.com
|Cooking Plate / Grill Material||Cast Iron|
|Features||Grill, Hooded, Infrared Cooking and Temperature Gauge|
|Colour / Finish||Stainless Steel|
|Dimensions||560 x 910 x 505 mm|
|Number of Burners/Zones||4|
|Gas Rate||13 mJ/hr|
|Manufacturer Warranty||2 year(s)|
Visit official website
- MPN: TCS4FL
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.