Dale Alcock Homes Perth is offering a $50 Salvation Army donation February 12, 2019, upon a customer completing a review. This is done to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives include January 2017 to February 2019 (A $50 Coles Myer voucher).
We decided to build in late 2018. Our sales consultant is Rick Weskin and he has been a pleasure to work with. From answering endless messages, emails and meeting with us to talk through any concerns or changes we had, Rick has been wonderful. We have also had a great experience during our pre-start meeting. Emily and Paige have been very prompt and efficient not only during our pre-start but also during times where we decided to change elements of our design multiple times. We hope that the remaining stages of our build run as smoothly as this first part and look forward to completing our Dale’s home.
Excellent service and products
Really pleased with the seamless service we received during construction. Andrew our supervisor was really professional, super keen for details, provided us with great suggestions throughout the process, cooperative and prompt in fixing any issue that might encounter during and after construction.
Our client relation officer Susan, she was really prompt in taking action on any issue or request we had with minimum delay and prompt in responding to calls and emails which were great.
our pre-start officer Gina, really patient, Provided us with a lot of stimulating suggestion throughout the pre-start day to bring things together the way we wanted to be.
They proved to be the best by putting their client satisfaction as their first priority and I definitely recommend Dale Alcock homes for their professionalism and their quality build homes.
Thanks again and looking forward to building with you again.
Smooth Sailing with James Brittain
This is the second house we have built, and based on friends previous experience with Dale Alcock we decided to go with them and also wanted a quality finish for our home.
Our consultant is James Brittain and we couldn't be happier so far. He is very attentive, informative and helpful with helping us design or make changes to achieve a house that functions right for us. We look forward to the journey as it has been very smooth sailing so far!
A Great Team Who Make Building a Home 'A Breeze'
We came up with a one off design, basically being a 21st Century interpretation of a traditional Subiaco cottage. The Dale Alcock team have taken our ideas and are now turning them into reality. The process has been made smooth and easy and the quality of the Dale Alcock specifications are second to none.
Building a house
Building a new house it’s not easy. Before I went to Dale Alcock I compared a few companys and this company had the biggest range of colours and a lot of products to choose from. We met Harry Lewer in Jindalee and from the first day I new I want to build with this person. Working with Harry it’s a real pleasure and I’m highly impressed of his patient and helpful Suggestions. Ver calm, good listener person. We are still in the process and I know that he will stay with us and look after us to the end. Harry is very flexible and easy to communicate with, always providing a prompt response whenever there was an inguiry. I’m looking forward to see our house. Highly recommend.
10/10 all round
Our experience was perfection. The team worked so hard from start to finish and they were just a dream to work with every step of the way. I can’t recommend the building experience with DA homes more highly
Our dream home is now a reality
We built our first home with Dale Alcock's 7 years ago, so we knew we had to go back for our second. We were once again impressed with the quality finishes we could choose from, the ease of the process, and the genuine care and dedication of every single staff member we have interacted with. They love their jobs and products, and it really shows in the workmanship, the design and the smooth sailing during construction.
So far so so good!
Picking Dale's was an easy choice for us from the start. When we were exploring display villages, Rob Hewison was the ONLY consultant that morning that actually spoke to us! But the best part was he didn't sell us a thing. He asked us the right questions, gave us useful information and left us comfortable and confident we were ready to build our first home.
Rob assisted us in finding our block, completely gutting and changing one of their plans, selecting finishes and most importantly answering our millions and millions of questions.
This morning we had our colour meeting to chose exactly what our dream house will look like and of course Rob was able to answer any questions and help us along the way, along side our pre-start consultant.
We still have a long way to go with hopefully a slab down in the next 6 weeks, however im confident the rest of our time will be managed as it has been and will leave us with keys in our hand to our first home and a big smile on our faces.
Thanks again to Rob and the team at Dale's - we are looking forward to the next stages!
Stacee & Jordan
Couldn't have picked a better builder! Construction here we come!
We started our discussions on a demolition & rebuild on our existing property with a few builders last year and narrowed it down to two. Having never built before we chose Dales over the other due to the team's openness, great service, responsiveness and ensuring that there were no surprises we'd encounter along the way, with the other building not including some things to keep an estimated price low. Liz Allen-Fisher is our Development Consultant who spent a lot of time with us ensuring that we took the right direction, and fielded many calls and emails from us continuously changing our mind on things and changing the layout of the house, sometimes with some very trivial... fussy... changes!. There wasn't any time where this was a challenge for the team to get the house that we wanted. Liz has been fantastic in guiding us along the way to pre-construction and we hope everyone gets Liz! Liz even put aside some of her own time and did a no-rush pre-pre-start with us for many hours to our colour selections reducing the stress associated with choosing everything else we wanted for our house during actual pre-start which made it a relaxing, refreshing and informative task :)
Leila Brunton was our Preconstruction Coordinator who's been fantastic in getting everything organiseed for us prior to pre-start and construction commencing. She and Liz work together really well, and like Liz ensured that everything leading up to pre-start and construction, including demolition, went to plan. Leyla like Liz fielded many calls from us with variations on variations (.... on variations) and has very friendly, responsive and more than happy to chase information for us. There hasn't been a time where we doubted the ability for the team to get us to construction with the house we wanted :)
Corinne Lilly was our pre-start consultant who like Liz and Leyla was fantastic. She took us on a no-rush pre-start allowing us to chop and change as needed, follow up information on various items such as pet doors, balustrades, cabling decisions and so forth. Corinne also dealt with our typical chopping and changing of things, with quite a few last minute additions about a month following pre-start.
We're now at construction stage with our slab being laid today. The entire team at Dales from Liz, Leyla and Corinne through to our new customer rep for construction Emma and supervisor Bob have been great and more than willing to accommodate some of our requests such as additional block clearing, slab treatment, and so forth. We could not have asked for a better team! Liz, Leyla and Corinne for getting to construction truly have been the dream-team for us!
We can't wait to move further into construction and our new home to be ready over the next year. Well done!
This has been a seamless process from the beginning. All the staff at Dale Alcock from my Consultant through to the receptionists are an absolute credit to the company. Special mention to the following:
My consultant, Peter Platell, who is ensuring the smoothest path when some outside difficulties have arisen, Shelley Lane, the Pre-construction Coordinator, who has been most helpful and available and of course Brittany Banks, my Prestart Consultant, an expert in her field, who is so competent and knows her area so well. I choose Dale Alcock after research and have not been disappointed, but so far am very happy.
Alex and Kelsey O'Neill
Pre Construction made easy!
From the moment we started this journey with Dale Alcock it has been a very exciting experience, a massive thank you has to go to Sharelle. Taking the step to build our first home was daunting at first but Sharrelle put us both at ease, she has been with us every step of the way and helped us find land and helped us with our design, we could not imagine going through this process with anyone else. We have honestly never known anyone to work so hard! Both Sharelle and her business partner Richard gave us great advise on what to do, and what not to do with the home, they really do know how to design a great home.
Our Pre construction coordinator Tess has also been amazing, helping things move swiftly along into pre start. Tess has been great in getting things organised with the drafts team, making sure everything is just the way we want it, now we have our final drawings together and are ready for the build!
We had our first pre start meeting a couple of weeks ago with Emily. Again things where made really easy, great advise on colours and helped us with our hardest decision yet, choosing our tiles! Looking forward to our final pre start.
Everyone at Dale Alcock has been amazing, any queries and drawings i have sent over have been responded to within minutes. hopefully the rest of the build goes as well as pre construction because its been a pleasure so far, thank you.
Justin and Kerry
Ready, set, build
Right from the outset Dales have been supportive and flexible. We have had wonderful input from the start of the journey. From Elisha in sales and Gina and Laura our Prestart consultants the support and experience has shone through. Even with the delay in having titles did not reduce the teams enthusiasm to get things right. Hannah made sure all the pieces were together so when we finally got the titles everything was in place so a smooth and seamless transition from planning to building. Well done to the team at Dales we can’t wait for the next phase. Bring it on.
Justin and Kerry
Kim and Tony Tan
A great prestart to a new home
It has been a most pleasant experience so far, starting with: the Design and Drafting Manager (John), who drew the plans to our exact and changing requirements; the Senior Development Consultant (Anthony), who led us through the contract process; the New Homes Prestart Consultant (Laura), who has been wonderfully professional and extremely helpful with our Prestart Selections; and the Pre-Construction Coordinator (Shelley), who looked after the admin stuff. Even the General Manager (Cameron), and the Building Manager (Liam), are now involved by providing a most complete and reassuring supervision / onsite monitoring plan on the first step towards the build - the laying of the slab.
We are very happy dealing with Dale Alcock to-date, the quick response, flexibility, and attention to our needs from each of the above persons.
Thank you! to each of you mentioned here.
This is not the first new home we have built. Based on what we have experienced so far, if someone is considering building a new home, we recommend that they first consult with Dale Alcock before any other builder.
Thank you, Dale Alcock!
Our new home!
We decided to go with Dale Alcock and our first point of contact was Peter Patell. Our next point of Contact was Corinne Lilly and Danika Corich. My husband and I are in our late 60's and have never considered to build before but so far our journey with Dale Alcock and your three representatives couldn’t have been more efficient, effective, professional and most importantly accommodating. I feel your staff member must be passionate about their jobs as that is portrayed in each meeting we have had with them.
Custom Build, some bumps in the road, now a brick wall
During the sales process we made a lot of changes to get the design exactly how we wanted and this was well received by the sales team.
We had a final negotiation during the signing of the contract and this is where we hit the first bump as we worked through this issue with the sales team but as they had handed us over we needed to explain all the issues again to the next team.
This was then the second bump as their systems and processes continued on through the process. Our contract issue had not been fixed and we proceeded to explain this to more and more people as we were passed along the production line.
Each person along the way wanted to help and were all very engaging with us, it seemed their process cause them as many issues trying to resolve our contract as we had moved past stages we should not have. This is what cause huge delay's in starting our build as we would not sign until the contract was correct and took almost 12 months to get this right.
We are pleased with the conclusion of the contract and now in the build process, the teams are wonderful to deal with and very respectful.
The change i would be would be the process and communication within the company so i do not have to relay the same message over and over. Maybe have a single point of contact for a longer period of time until at least construction is started or better the whole way so the relationship that was created is kept.
I would recommend Dale's and have so to others.
I need to update this as we have now been terribly disappointed with the wrong bricks being used in our home, they do not match the brochure or website which everyone seems to agree when looking at photo's. I have spent days trying to get this sorted with well over a dozen phone calls to finally get the response of "the supplier was meant to call you, let me follow up". If the construction team cannot deal with their own supply issues or work a compromise with us then what is the point in having a "top" builder building my dream home. So far I have caught 2 supply issues and we are only at half a wall to date. I dread to think what would have happened if I had not caught these and all the bricks were laid.
Dale's prides themselves on being Quality Assured yet cannot even get the right supplies or even willing to work with me the customer when I am willing to compromise. I have now changed to a not recommend and hesitate writing this as i foresee the remainder of my build only going worse, I hope this helps others.
I'm so happy that Lauren Kellendonk answered my phone call, she was my first contact with Dale Alcock and the first impressions really set the "Wow" factor. As we are managing the project from overseas, good communication is very important to us. Lauren had many late Skype calls, working out complicated spreadsheets etc and found out information on our behalf and managed to get back to us within a timely fashion. Lauren, thank you so much for your patience and resilience it truly was a pleasure working with you. Once we progressed to the Council and contract stage we also had a great experience. Danika managed the approval process that had some complications and long waiting periods (no fault of Dale Alcock) however she managed the project by being pro active this has allowed the Demolition phase to go smoothly and now we have progressed to the Construction phase. So far my experience with Dale Alcock has been extremely positive, I believe that with the care and attention to detail that has been displayed so far everything should run smoothly. Thank you to the Dale Alcock team.
Stephanie and Rob
Harry Lewer and his excellent service!
As buyers from the UK waiting to emigrate, we were almost totally ignorant about the whole house building process in Australia. We were concerned to find a builder that we could feel confident about leaving to get on with the build whilst we were back in the UK. Thank goodness that we met Harry!
Harry has been of enormous help in buying our land and in choosing a house design that will be absolutely right for us. He has been so efficient- finding information, liaising with colleagues and responding very quickly to our questions. We could not have hoped to find anyone more knowledgeable, patient and helpful. Harry even arranged for us to have our pre-start meetings early (thank you also Michelle for an excellent job guiding us through all the selections) to avoid costly interim trips to Australia.
Our experience with Dale Alcock and Harry has been seamless and a pleasure so far. We will highly recommend them to anyone we meet thinking of building their own house in Perth.
We are delighted with the service and completely confident that in the capable hands of the Dale Alcock team and Harry, we will have the keys to the house of our dreams when we return to begin our new life in Australia next year.
Thank you so much Harry.
The Dale Alcock team have made our dreams come true. Providing us with excellence service and friendly staff. The process can be quite overwhelming but the staff have made it exciting and stress free.
We chose Dale's for their variety in amazing finishes and floor-plans but their staff has been beyond amazing.
Special thanks to Shelley for looking after us and taking care of everything, She has being incredible to say the least. Also a big thank you to Gina who was extremely patient with us and gave us fantastic advice, we couldn't have done it without you.
Couldn't be happier with the process so far and look forward to the end result.
Great Service from Rick Weskin & DAH
As first home buyers we didn't really know what to expect, but Rick has been there every step of the way reassuring us. There has been a few obstacles getting our house the way we want, but Rick has been able to accommodate around the hurdles. I don't think we would be in such a good position without his knowledge and help. We cant wait to continue our journey building our first house. Would always come back to Rick & Dale Alcock if building again in the future.
Great people, great service
The initial building process can be so daunting for a first timer. Not with Dale’s. After meeting a few other builders, Dale Alcock are just on another level. They have far exceeeded my expectations and made this journey stress free. They are no surprises, they are so friendly yet professional and they helped me achieve my dreams within my budget. Thanks Scott and Laura!
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