Dale Alcock Homes Perth

We have just started the process of building our first home together for my partner and myself. We have been working with Caitlyn Parrott (new homes consultant) and she has been incredibly helpful. She has reassured us going through the journey and answered any questions we have had. We are only at the very beginning of the process and so far no… Read more ·  1

concerns, hopefully the remaining building process is as smooth as it has been so far! Thank you Caitlyn for all your hard work so far!

Final Review – Dale Alcock Homes Overall, our experience with Dale Alcock Homes has been disappointing, particularly when it comes to the final quality of the workmanship. For the amount of money you invest in building a home, you expect a much higher standard of finish than what we experienced. The pre-construction process was also painful,… Read more

largely due to the coordinator we had. It made the early stages of the journey more difficult than they needed to be and was not the smooth, positive experience you would hope for when building your home.

Unfortunately, the workmanship throughout the build has also been a major disappointment, with numerous quality issues. Thankfully, we engaged an independent building inspector who identified quite a few items that may otherwise have gone unnoticed.

My biggest advice to anyone considering building with Dale Alcock is to engage an independent building inspector and stay on top of your site manager throughout the entire build. You can tell the difference between site managers who actively oversee their contractors and ensure work is completed to an acceptable standard, and those who don’t. Unfortunately, we experienced too many issues that reflected a lack of adequate oversight and quality control.

Even after completing the build, we still have outstanding items that we have paid for but have not been completed, despite following up with the builder multiple times.

Building a home is a significant financial investment, and customers should be able to expect quality workmanship, proper supervision of contractors and outstanding items to be resolved without having to continually chase them.

While we are pleased to have our home completed, the overall experience, from the painful pre-construction process to the poor workmanship and outstanding items, has fallen well short of our expectations.

My advice is to do your research, get an independent building inspector, document everything and remain actively involved throughout the entire process. Do not assume the quality of the work is being adequately checked simply because you are building with an established builder.

Fantastic so far – Our home building journey so for has been great starting with our first meeting we Asha Michael who helped us find a block, listened to our needs and of course budget. She gave us great advice and tips and re designed our future new home to burst… Read more ·  2

suit how we want to live. Next was Chelsea Godbold our selections consultant who was great at providing design ideas to help us get the outcome we were looking for if you are lucky enough to get her assistance with this process your journey will be simple and with some great value add ideas. This was all coordinated by Donna De Oliveira the customer experience manager who kept us informed and on track. The Dale Alcock Hub is brilliant it's a way of keeping track of your home's progress has copies of all your documents and photos of the building process. We are just moving into construction stage but if the journey so far is anything to go by it should be great.

⭐⭐⭐⭐⭐ We honestly can’t thank Adam Reid enough for all his help throughout our new home journey. Building our dream home is such a big and exciting decision, and having someone like Adam supporting us along the way made such a difference. One moment that really stands out to us was when we were trying to secure the block size we wanted. Adam… Read more ·  1

took the time to listen to exactly what we were looking for and worked with us to help make it happen. It meant a lot to us because we knew this was the block we wanted to build our dream home on.

Adam also took the time to understand all our ideas for the house and helped us work through the design. He was always approachable, patient and willing to listen, and we never felt like just another client.

We’re genuinely grateful for everything Adam has done for us and for helping turn what started as an idea into something we’re now so excited to see come to life.

Thank you, Adam, for all your support, patience and genuine care throughout the journey. We truly appreciate everything you’ve done for us and would highly recommend him to anyone looking to build their dream home! ❤️

We are currently finishing the pre-construction phase of our home with Dale Alcock Homes, and we have been really pleased with the assistance provided by our new home consultant, Jessica Saward. She has been exceptionally helpful, professional, patient, polite, passionate and proactive throughout the design process. She went above and beyond to… Read more ·  1

assist us in not only designing our dream home, but also in securing the right block of land as well as finding an exceptional finance consultant who provided us with the greatest service which we greatly appreciated, we couldn't ask for more.

She is always there to help with any questions or concerns we have. It made our experience more easier and less stressful. We hope the excellent quality service continues consistently throughout the rest of the building journey.

So far, we are really pleased with our initial stage. Thank you to our family friend who recommended this excellent builder! We would strongly recommend Dale Alcock Homes and specifically Jessica Saward if you want to build your gorgeous new home.

We are really excited and can't wait to the next phase selection and hopefully will be delighted to the next level in terms of affordability, quality, and greatest service.

XX from Danny & Vivian

We have had a very positive experience working with the Dale Alcock team during the pre-construction phase of our home-building journey, particularly with Sabrina Aklil (Customer Experience Coordinator) and Adam Reid (New Home Consultant). As first-time home builders, we were completely unfamiliar with many aspects of the process and the numerous… Read more ·  1

steps involved. Both Adam and Sabrina consistently demonstrated patience, professionalism and a genuine willingness to support us, taking the time to explain each stage in detail and ensuring we felt informed and comfortable throughout the process.

They also went above and beyond their core responsibilities by providing additional information, guidance and support in areas that were sometimes outside the direct scope of their respective roles. Their commitment to customer service made a significant difference to our experience.

Throughout the journey, we identified a few areas where responsibilities appeared somewhat unclear or overlapped between teams; or between the builder and client. We provided feedback on these aspects as they arose, with the intention of contributing to continuous improvement and helping to streamline the experience for future home buyers.

While some stages seemed to take longer than we had initially anticipated, we acknowledge that this perception is based solely on our limited understanding of the work involved behind the scenes, such as engineering assessments, scheduling and other essential pre-construction activities.

Sabrina was particularly proactive in keeping us updated on progress and maintaining clear communication throughout the process. Adam was always approachable, readily available to answer questions, and willing to step in whenever necessary to help resolve issues and keep things moving forward.

Overall, we have been very pleased with the support and professionalism shown by the team during the pre-construction phase and appreciate the dedication of both Sabrina and Adam. We look forward to carrying this positive experience into the construction phase of our build.

Caitlyn Parrott once again show us what an amazing consultant she is, working with her and her quick response to any questions you have never go unanswered. Really highly recommend to have Caitlyn as your consultant. Show details ·  1

Dealing with Dale Alcock Homes has exceeded our expectations to date, very professional and has been a wonderful experience. This is our 3rd home build, our first with Dale Alcock, and we are so pleased we chose them for our final build. Thanks Show details ·  1

Unfortunately, my experience with Dale Alcock after Practical Completion has been disappointing. A number of defects required rectification, and while most have eventually been addressed, the process has taken several months, with some items still outstanding. Throughout that time, I spent more than 20 hours coordinating trades, providing access… Read more

to my home, following up outstanding issues, and repeatedly chasing updates.

The biggest frustration wasn't just the defects themselves—it was the lack of proactive communication. In most cases, I only received updates after I contacted Dale Alcock multiple times, and requests for return phone calls from management often went unanswered.

Once the defects were largely resolved, I requested reimbursement or some form of compensation for the significant amount of time I had been required to invest in managing the rectification process. Dale Alcock declined the request without providing any explanation or identifying any contractual basis for their decision.

While the home is now close to completion, the post-handover customer service fell well short of my expectations. Based on my experience, I would not recommend building with Dale Alcock. I hope they take the opportunity to improve their communication, customer service, and defect management processes so future homeowners have a better experience than I did.

We built with DAH in 2007. We have had so many issues with the house post-handover (Too many to mention here), and I couldn’t count the amount of times DAH have come out to fix issues over the year’s. Some issues unfortunately can’t be fixed. Out of chance we recently discovered that the rangehood was not flumed (We are not builders) the addenda… Read more

and a signed plan did call it out as flumed to external air, the response from DAH was: ‘I’d also like to clarify that while the external flume is mentioned in the addenda, this doesn’t necessarily indicate it was included in the final construction plans’ Then when checking the plans we discovered that the toilet exhaust fans should have also been flumed and this was not done and this will also not be rectified by DAH now as we didn’t pick it up sooner My advise if you choose to build with DAH is to ensure you hire a building inspector to check off every stage of the build, if we had done this it would have saved us many years of follow ups, frustrations and regrets. It is also worth noting that as per DAH communication what’s in the addenda doesn’t always result in what will appear in the final build unless it’s called out on the final drawings (Make sure you check!)

MARLENA MANGANO has been fabulous, from our first contact with her in a display home she has been friendly, professional, caring and very patient. Marlena has listened to what we wanted and turned it into our dream home. Even after we changed things up she stayed positive and has been absolutely fabulous to work with. Nothing has been too much trouble. Thank you Marlena. Show details ·  1

Fantastic customer service. All detailed up to the sketches. Excellent communication. Really appreciate the help in securing the block with multiple option provisions. Thanks to advic3 on garage door etc Show details ·  1

This is our first time building, and we just want to say a big thank you to Scott Blatcher for helping us through the initial part of the process. Scott has been incredibly patient in explaining everything we need to know and has always been happy to find out any information we need and get back to us very quickly. This has been very much… Read more ·  1

appreciated and has made the beginning of the building process feel much easier and less overwhelming.

We’re really excited to be building with Dale Alcock and so far feel confident that we’ve made the right decision. Thank you again, Scott, for all your help and support!

Caitlyn Parrott, New Homes Consultant - what a cheerful and knowledgeable person to deal with. Always keeping us in the loop and liaising with the developer for the plot . Nothing was too much trouble. Show details ·  1

We’re building with Dale Alcock Homes and have just reached lock-up — the experience has been fantastic from day one. Special mention to our customer experience coordinator, Samuel Pearson, who has been outstanding: communicative, responsive, and always on top of things. Throughout the build we’ve only had one minor issue, and it was rectified… Read more ·  1

quickly without any fuss. Best of all, the build has kept to schedule the whole way through, which we know isn’t always a given. Dale Alcock has made the process smooth and stress-free, and we’d happily recommend them to anyone building in Perth. Can’t wait to see the finished home!”

This is our second time building with Dale Alcock, and once again, we have been very pleased with the experience. A special thank you to Asha Michaels , who provided exceptional support and guidance in helping us choose a home design that perfectly suited our needs. She was incredibly patient, acommodating, and willing to go the extra mile by… Read more ·  1

exploring archived designs to create a home that is truly tailored to our requirements. We also appreciated the transparency of the pricing process. The overall costs were clearly communicated, and many of the features we wanted were included as standard, which significantly reduced the need for upgrades. Based on our experience so far, I would happily recommend Dale Alcock to anyone looking to build a new home.

From the very beginning, we've had an amazing experience working with Regina and the Dale Alcock team. Regina has been incredibly helpful, honest, and supportive throughout the entire design process, making what could have been a stressful experience feel easy and exciting. She went above and beyond to help us not only design our dream home but… Read more ·  1

also find the right block of land. Without Regina and the Dale Alcock team, we genuinely don't think we'd be in the position to build our dream home today. We can't thank Regina and the team enough for all their hard work, guidance, and dedication. We highly recommend them to anyone looking to build their home!

Our whole experience so far with Dale Alcock Homes has been great. Our home consultant, Adam Reid, from the very beginning has been exceptional in his service, advice and attention to detail. Adam is always available to answer our questions and choices and my wife and I are extremely grateful for the expert knowledge and support he has provided in the preliminary design stages of our house and land. Thank you Adam! Show details ·  1

Hi Asha, Sabrina and Desiree, I am writing to say a huge thank you to all of you for your excellent support. Throughout the process, you have been super patient, friendly and very knowledgeable. Your great advice helped me resolve the issues smoothly. The final outcome is excellent and it is a real win-win situation for both sides. As we are … Read more ·  1

moving into the construction phase of my build. I truly hope the building manager will be just as nice and helpful as you all have been.

Thank you again for making this a great experience.

Kind regards,

Felix

Regina was absolutely great to deal with. When we first met her in the display home we knew we were going to go with her. She was warm, kind, approachable and professional. Nothing was too much and she was always available. We changed our mind a few times and she always did her best to accommodate and made sure we got exactly what we wanted. When… Read more ·  1

we walked through other single storey display homes they all looked very similar but as soon as we walked into the dale Alcock display home on selacosa we absolutely loved it. The finishes were immaculate and it felt very high end. Having gone through the home building process before we knew exactly what we wanted this time and we weren’t going to settle for anything less. We now have our perfect home design and cannot wait for construction to commence. This is going to be our family home in which our kids will grow and have all their memories, it’s our dream come to reality. Thank you Regina for making the pre construction part so effortless and easy. We are very grateful and cannot wait for building to commence. Jil and Tyler

We had a fantastic experience working with Simon as our building consultant. From the very first time we met him at a display home, he was incredibly welcoming and genuinely interested in helping us get started on our building journey. Throughout the design phase, Simon was extremely helpful and patient, taking the time to understand exactly… Read more ·  1

what we wanted in our new home. He guided us through different layout options, offered valuable suggestions, and made sure every detail aligned with our vision. His support didn’t support there, he continued to keep us informed and reassured as we progressed into the pre-construction stage.

Simon’s professionalism, clear communication, and supportive approach made what could have been a stressful process feel smooth and enjoyable. We truly appreciate all the time and effort he put into helping us design our home, and we would highly recommend him to anyone looking to build!

Thankfully, Jaya, Sam & Samantha

We had a fantastic experience working with Scott Blatcher right from day one. From our very first interaction, we genuinely felt we were in safe hands. His communication is exceptional, and his prompt responses gave us great confidence throughout the process. What stood out the most was his patience, no question ever felt too small. We were able… Read more ·  1

to ask anything, and Scott always took the time to provide clear, detailed answers, which made the entire experience very comfortable and stress-free for us.

Scott truly understood our needs and worked closely with us to customise our floor plan to a level that exceeded our expectations. The design process was smooth, with minimal back-and-forth, and we were very satisfied with the final outcome. His knowledge and ability to suggest practical, well-suited solutions made a significant difference.

Choosing Dale Alcock was an easy decision for us. As a premium builder, the quality and professionalism of the team are evident. This gave us the confidence that we are building our first dream home with the right people.

We’ve had a great start to our journey with Dale Alcock and are genuinely excited about what lies ahead.

How impressed we were with HOME ASSIST , Fritz and Paul went above and beyond helping resolve a few minor issues at the one year mark. They both are professional and informative. And knew how to resolve situations from outside the scope.. 5 stars to both Show details ·  1

We are currently in the early stages of building our home with Dale Alcock and so far we’ve been very happy with the service provided by our new home consultant, Jessica Saward. She has been incredibly helpful and proactive throughout the design process. She also helped us secure a block of land very quickly during a highly competitive market,… Read more ·  1

which we really appreciated. She is always prompt in assisting with any questions or queries we have, and has been patient, friendly, and easy to communicate with.

It has made the experience much smoother and less stressful for us. We hope the great service continues consistently throughout the rest of the journey.

We currently have a new build underway with Dale Alcock homes. Our New Homes Consultant, Steve Quartermaine has been an excellent consultant in my experience. Nothing is too much trouble for Steve. He is highly efficient and a man true to his word. Show details ·  1

We began our journey to purchase our first home last year and came across Dean at Dale Alcock Homes. He recommended visiting a display home, and from the moment we walked through it, we knew it was exactly what we had been looking for. Dean took the time to truly understand our requirements and guided us through various options without any… Read more ·  1

pressure. Communication throughout the design stage was seamless, which helped us address all our queries with ease. This gave us the confidence to move forward, and we are now in the pre-construction phase. We’re hopeful that the same level of commitment and professionalism will continue throughout the construction process and beyond.

When I told Caitlyn Parrott that I was struggling to secure land, she immediately stepped in and proactively contacted the land developer on my behalf. She expertly guided me through the entire process and successfully helped me secure a fantastic house and land package. From start to finish, she kept me constantly updated with the latest… Read more ·  1

information and was always checking in to see if I had any questions or concerns. Her service was incredibly professional, attentive, and smooth — truly a pleasure to work with. I cannot recommend Caitlyn Parrott highly enough! If you’re looking for a house and land package, she is the person you need to speak to. Exceptional service all the way!