1,101 reviews
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- Post-Construction
We are currently in the early stages of building our home with Dale Alcock and so far we’ve been very happy with the service provided by our new home consultant, Jessica Saward. She has been incredibly helpful and proactive throughout the design process. She also helped us secure a block of land very quickly during a highly competitive market,… Read more · 1
which we really appreciated. She is always prompt in assisting with any questions or queries we have, and has been patient, friendly, and easy to communicate with.
It has made the experience much smoother and less stressful for us. We hope the great service continues consistently throughout the rest of the journey.
Reviews with attachments
Home was completed as promised in 12 months. The team from start to finish were outstanding. After sales service from Home Assist (Mark) for any issues were simply fixed no questions asked. This included a complete rangehood and oven replacement all at no charge. The whole experience was just so smooth and professional. Everyone involved actually made us feel like they truly valued our business, well done Dale and team. Show details · 1
- +1
Our downsizing journey started in October last year when we entered the Home Collective and engaged the staff there. I myself am a Contractor for the ABN group and have complete trust in their quality of build, their financial security and their people who I deal with daily. We are now at Lock up stage and have only had one issue, which was sorted… Read more · 1
promptly. Our Supervisor Johny has been great and our Client liaison officers, there have been a few, Reenna is our most recent one and has kept us in the loop with regular updates.
Very impressed with the build so far, very clean, never any rubbish left on site. The workmanship is second to none. You only have to look at other builds on the same road to understand. The dale alcock and ABN team have been very helpful and always checking in to see if we are happy with the progression etc. Every week there is progress. Great work Show details · 1
- +6
A Very Pleasant Journey – We built our first home with Dale Alcock which was finished in October 2023. When we first enquired about building with Dale Alcock around November 2021 after absolutely loving the house design of a display home we had an estimate build time of 18months, which around the covid time was the general time frame of builds. For our Pre-construction … Read more · 1
we had Stuart as our developement consultant whom we met at the display home, he was profressional and very informative and helpful. When going through variations, he had very good suggestions for us and provided us with wonderful service. His friendly and knowledgeable customer service demeanour reassured us greatly with our choices and we were happy with all of them in the end. Alongside Stuart we also had support from the lovely Chrissie, our pre-construction coordinator who got our job through to construction and kept us informed on application progress.
When it came to our selections, we went through various teams and had alot of fun picking our designs and selections. Our selections consultant was Chelsea and she walked us through and help with our choices. We pretty much had an idea of what we wanted and her expert opinions really helped solidify our choices and helped envision what we wanted. When it came to electrical selections, Aaron and his team at Stinson were lovely to work with, being our first home we there were things we didn't think of when it came to some switches and lighting, also with extra placements for future development which was brought up to let us know in case we wanted them.
When construction came about our Customer Service Liasons changed 3 times however every officer was absolutely lovely and kept us up to date with progress. Our final Liason Caitlin was more than helpful and friendly, she followed up our enquiries and got back to us as soon as she could which helped reassure us in the process that things were on track.
Our construction started around April/May 2022, We had our construction manger change after our bricks went up, this did not affect our build quality as both managers were very accurate and had attention to detail. Our final manager Mark, once our home was handed over to him, continued to keep us informed of where our home was tracking and also answered our queries without issue.
The main delay we experienced in our build was with our roofing, due to the timber shortage at the time and back log of the roof carpenter, in saying that it was all added into our time estimate before we begun building so we were prepared for the wait.
Throughout each stage and inspections we were thoroughly impressed with the workmanship behind it, from the slab being very fine, to the bricks being put up and concreted neatly. Even the way our roof frame was put together really stood out with design. Our interior was well plastered and painted when we spoke with our tilier DJ he was very knowledgeable and knew what he was doing, He provided us with suggestions on how our tiles should go to be most pleasing with the eye which we went ahead with, as we had some places where they would abruptly cut off. The final finish was absolutely lovely and we barely had any faults or fixes to report in the final inspections.
When moving in, in November 2023 within the first 3 months we did encounter 2 major issues for us. One our hot water didnt work the weekend we moved in due to the gas heater fan deciding to stop working ( it worked when inspected oeiginally) while the second was a slightly cracked shower pipe in the ensuite which cause unplessant fumes(it was a hairline and was not noticable until a very long time without water down the pipe). The team at Dale's were very quick to respond and have the issues inspected and fixed. We were kept up to date and had multiple check ins to ensure the issues were remedied and we were not experiencing anything further with them.
Overall we are very pleased with our home and the workmanship that went into it, along with the team behind it who helped make it happen. Our home was quoted accurately and we finished with what we were quoted with alongside a house we love.
Thank you Team at Dale!
Half way through and very happy so far – As an Architect based on the east coast of Australia I have been amazed how easy it is to trust Dale Alcock homes to do a good job of all aspects of our build WA. It feels like everything the company does is infused with good-hearted excellence and we have never had a minute of concern about the quality of our project. In particular a massive… Read more · 1
shout out to Bree Carter who is just one of the amazing people who work for them. She found us the perfect block of land and made the whole aquisition and commencement process exactly what we hoped for.
- +6
I am sharing this review to highlight the deeply disappointing experience I have had throughout my building journey with Dale Alcock Homes. What was expected to be a professional, high‑quality and transparent process has instead been marked by ongoing issues, poor communication, and several workmanship concerns that should never have passed… Read more
quality control. Lack of Communication and Follow‑Through Despite repeated assurances from the company since December 2025, many of the issues I raised remain unresolved. For weeks I was told that the relevant site supervisor would contact me, yet no communication was ever received. Excuses such as “in meetings” persisted while no actual progress occurred. This has resulted in prolonged delays and unnecessary frustration. Systemic Problems in Build Management My experience was affected by multiple organisational problems, including:
Repeated misquotations prior to construction An inadequate Pre‑Start process that failed to provide essential guidance Being passed between numerous customer service representatives No continuity in site supervision, and no opportunity to meet the original site supervisor A new supervisor later advising they could not address issues that occurred before they commenced
These issues point to deeper problems with internal communication, oversight and accountability.
Major Ventilation Failure in a Child's Bedroom One of the most concerning issues has been the complete lack of airflow and ventilation in my child’s bedroom for more than six weeks after handover. A trade contractor openly expressed uncertainty about how to rectify the problem due to structural obstructions. This is not a minor defect, it is a fundamental failure in construction and quality assurance, raising serious concerns about compliance and safety.
Additional Defects Left Unaddressed Numerous outstanding defects remain unresolved, including: Scratch to the bathtub Scratch front entry door glass Staining and poorly finished brickwork Damaged bricks in the garage Noticeably uneven brick alignment Missing door bumpers throughout the home Dented and scratched window frames Unfinished patching and painting Misaligned upper‑floor panels Not advised on plumbing as I wanted bidets installed. This caused additional plumbing works on my own with amounted to $5000.
These are basic items that should have been identified and corrected long before handover. Concerns First Raised in Mid‑2025 Still Unresolved Back in July 2025, I raised significant concerns about build delays, declining confidence, and a lack of alignment between updates and on‑site progress. Those issues remain relevant today, and the continued pattern of poor communication has only reinforced them. Overall Experience The entire process from construction through to post‑handover defect management has severely damaged my trust in Dale Alcock Homes as a premium builder. I have paid premium prices with the expectation of premium workmanship, but instead received below‑standard finishes, incomplete work, and persistent communication failures. I have formally requested a detailed action plan, binding timeframes, senior‑level oversight, and proper communication moving forward. I sincerely hope the company treats these matters seriously. My hope in sharing this review is to encourage meaningful improvement in the customer experience and quality assurance processes at Dale Alcock Homes.
Just been hit with a high electricity bill due to no solar rebate. I am extremely disappointed with the service I have received from Stinson Air as part of my build with Dale Alcock. Since the handover of my property on 18 December, my solar inverter system has still not been properly installed, and I continue to experience unresolved air conditioning issues that have yet to be rectified.
Despite multiple communications, these problems remain outstanding several months later. The ongoing delays have caused significant inconvenience to my household, as well as additional financial costs. Because the solar system has not been operational, I have missed out on potential solar rebates and savings and have had to pay higher electricity bills than expected.
It is very frustrating that the contracted work has not been completed within a reasonable timeframe. Due to this delay, I believe I should also be compensated for the electricity costs incurred as a result of the solar system not being operational since handover.
While I understand that unforeseen circumstances can occur, the situation has now gone on for far too long. I would appreciate a clear and confirmed timeline for when the inverter installation and air conditioning issues will finally be completed.
My mistake was to decide to build with the Dale Alcock Group. Won't make that mistake again for my future build.
Latest follow-ups
- +3
The whole process has been very transparent and efficient. The site supervisor (Shane) and coordinators have been extremely professional and have communicated clearly every step of the way. It’s been a very smooth and positive experience so far. Show details · 2
Follow-up · Hi all, The overall build quality has been excellent. Our site supervisor has been outstanding, and the trades involved have delivered a very high standard of workmanship. One aspect I’d like to highlight, which I didn’t mention previously, is how variations were handled throughout the build. On the occasions where a specified product was… Read more
My Mum & I walked into the display at Yalyalup and met Anthony Harris, and it was the best home experience we could have asked for. We told him our story about building a Multigen home. Ant heard every word we said & offered to do a draft for us and… Read more · 1
absolutley nailed it we didnt change a thing. We were sold from the day we met him actually as he is so friendly , genuinely keen to help & so knowledgable. No other drafts came close to Ant's . His guidance , help & of course his sketch has been amazing. He even found us our dream block of land - right spot right time !! We are just about at locked and cannot wait to see our house on completion. Ant, Nia , Kristie & Travis have been wonderful through our whole experience we couldnt ask for a better team to see thsi though with & they have kept us up to date with everything so far.... watch this space
Follow-up · Still going strong & the house is coming along beautifully, Kristie is fantastic & responds straight way to any queries we have. Thankyou
In-depth reviews
I had the pleasure of working with Greg Cumming at Dale Alcock Homes for the design and costing of our new home on a 30m x 15m block. After years in a double-storey house, we were keen to downsize into a more manageable single-storey home — fewer rooms, but still with plenty of generous, open living space for everyday comfort. The estate had some… Read more · 1
quite specific and finicky design rules that made it impossible to find a suitable off-the-shelf plan. Greg was incredibly patient throughout the whole back-and-forth process. He listened carefully to what we wanted, offered practical suggestions, and worked diligently with us to refine the design until it perfectly suited our needs and complied with all the requirements. What really stood out was Greg’s genuine interest in the project even after the design phase was complete and it moved into construction — an area well outside his usual responsibilities. He was always happy to jump in and help clarify any uncertainties or questions that came up during the build, which gave us a great sense of continuity and support. We really appreciated his professional yet approachable manner, and it made what can be a stressful process feel much smoother. I wouldn’t hesitate to recommend Greg at Dale Alcock Homes to anyone looking to build in Perth.
We begun our building journey with Dean Sweeny and he was excellent to work with. Dean was easy to communicate with, was available to us, had quick response times, and he genuinely cared about our build vision. Before we found land he was actively searching for land and sent lots of potential options. Once we secured our block he helped us to… Read more · 1
through to the next stage. He helped us to make changes to our house plan to suit our family and got new drawings back to us quickly. If there were delays with drawing updates he communicated this with us too. Once we signed our contract and we moved on from Dean the wait times and communication unfortunately dropped off. We waited months for a selections booking and more weeks for variations contracts to be returned for us to sign off. (This excludes Electrical, we booked in fast, Peran was great and had contracts back to us very quickly). This is our second build with Dale Alcock and we are disappointed with the vast differences in admin processes and documentation turn around times now that Dale Alcock is bundled with all ABN building companies. We wonder/ hope our investment into choosing Dale Alock is worth it when we are competing with clients from all ABN builders. The lack of available appointments and slow document return times are really letting the process down. It's important to note that the people we have worked with have been incredibly helpful and friendly. Our selections meeting at the Home Collective was great with Aseel. We thought the inclusions for Dale Alock builds were good. Now that we have finally moved into the construction phase communication has picked back up and we are seeing things happen when on time which we hope will continue through the build.
We had an absolute wonderful experience working with Caitlyn Parrott from Dale Alcock. We first met her in the display home at Port Kennedy few days ago. She went above and beyond from the very start to walk us through every step of the way to secure our land and start our home building journey. Her dedication, patience, and attention to detail… Read more · 1
are what truly made our experience stand out. No question is ever too small for her to answer. She is available at all times to offer her expertise and genuine advice. What could have been a stressful experience for us was made possible because of her. She kept us informed every step of the way, fought for what is best for us, and ensured everything ran smoothly. It is not often you come across an individual so passionate about assisting you to reach your dream home. We are thankful for her hard work and would highly recommend Caitlyn to anyone looking to build their dream home. Thank you for making this milestone an unforgettable and stress free experience.- Francesco and Jasmine.
Recent reviews
We currently have a new build underway with Dale Alcock homes. Our New Homes Consultant, Steve Quartermaine has been an excellent consultant in my experience. Nothing is too much trouble for Steve. He is highly efficient and a man true to his word. Show details · 1
Find out how Dale Alcock Homes Perth compares to other Project Home Builders
Know better, choose better.
We began our journey to purchase our first home last year and came across Dean at Dale Alcock Homes. He recommended visiting a display home, and from the moment we walked through it, we knew it was exactly what we had been looking for. Dean took the time to truly understand our requirements and guided us through various options without any… Read more · 1
pressure. Communication throughout the design stage was seamless, which helped us address all our queries with ease. This gave us the confidence to move forward, and we are now in the pre-construction phase. We’re hopeful that the same level of commitment and professionalism will continue throughout the construction process and beyond.
When I told Caitlyn Parrott that I was struggling to secure land, she immediately stepped in and proactively contacted the land developer on my behalf. She expertly guided me through the entire process and successfully helped me secure a fantastic house and land package. From start to finish, she kept me constantly updated with the latest… Read more · 1
information and was always checking in to see if I had any questions or concerns. Her service was incredibly professional, attentive, and smooth — truly a pleasure to work with. I cannot recommend Caitlyn Parrott highly enough! If you’re looking for a house and land package, she is the person you need to speak to. Exceptional service all the way!
We have completed the planning stages and awaiting the build to start. Our experience with Dale Alcock and our New Homes Consultant Simon Mort has been nothing short of amazing. Simon is very knowledgeable, efficient and has a great work ethic. He was so prompt with his responses and we received responses even on weekends. He was patient and… Read more · 1
accomodating as we were working to create our dream home. We can’t recommend Dale Alcock and especially Simon Mort highly enough. Thank you for giving us a great start to our process of building our home.
We are currently building with Dale's and having an amazing experience so far. Our New Homes consultant, Simon Mort, was very helpful in selecting the right house plan and made the requested changes. No hesitation, very flexible and good vibes only. If at all, we are going for another house , we'll go through Simon only. Show details · 1
We had an excellent experience with Stuart Jenkins, our new homes consultant. He was incredibly helpful, prompt, and always friendly throughout the entire process. His expertise and knowledge were evident from the start. He showed great patience while we worked through our indecisiveness with house plans and was happy to make any changes that we… Read more · 1
desired.
His support, professionalism, and expertise made the whole planning experience very smooth. We highly recommend Stuart to anyone looking for a new homes consultant to start their building journey!
Thanks again Brian Macauley ! We recently worked with him on our EOI for a block of land and as first‑timers, we couldn’t have asked for a better guide. He patiently explained every step, kept the process engaging with his humour, and thanks to his expertise, we secured our land on the first attempt. Along the way, we had our doubts but he… Read more · 1
always guided us through with patience and reassurance, making us feel genuinely supported. When reviewing our floor plan, we especially appreciated his honest suggestions and straightforward feedback — no sugar‑coating, just real insights backed by years of experience. His guidance helped us make confident decisions, and we truly value everything he has done for us. Looking forward to seeing our forever home built by Dale Alcock !
Yasmine
We had an excellent experience with Regina, who helped us at every stage, making things very easy for us and saving us so much time. We can't wait to see this project completed! Show details · 1
I cannot express my gratitude for Brian's upbeat and hands on approach to our 'dream home' build journey with Dale Alcock Homes. Attentive but not pushy, so reliable and very knowledgable. And refreshingly, not a whiff of the commonplace 'salesman' cologne. If the marker of a great salesperson is to convince the unconvinced to give you their… Read more · 1
money over all the other salespeople, then Brian's the guy! Super excited and confident in our decision to build with Dale Alcock Homes.
We recently built The Balmain with Dale Alcock Homes through their South West team, and overall it has been a very positive experience. The end result is a high-quality home that reflects strong workmanship and attention to detail. The teamwork of the SW team and local subcontractors have all contributed to delivering a great outcome. Post… Read more · 1
handover, the team has been responsive and prompt in attending to items under the Dale Alcock Home Assist package, which has given us confidence and peace of mind as we settle into our new home.
We appreciate the collaborative approach and the commitment to delivering a quality product, both during construction and beyond handover.
Find out how Dale Alcock Homes Perth compares to other Project Home Builders
Know better, choose better.
Have now completed pre-construction with Dean Sweeney and Sabrina Aklil. Both have been extremely professional, but also very helpful and knowledgeable. The process has gone smoothly with every stage explained. The selections team - especially Michelle La Rosa - made a difficult time for someone with no design experience a pleasure. I am looking forward to the build and cannot recommend Dale Alcock Homes highly enough. Show details · 1
Having built with Dale Alcock before as had my son we certainly wanted to build with them again as their service and after sales were very good. I made contact with Stuart Jenkins last year and found that he was very informative, easy to chat to and when I told him I was selling and building again he was only too happy to help regarding land that… Read more · 1
was available. It was through Stuart Jenkins who kept us up to date with land and through his good advice we were able to secure land in Amberton Beach. I can truly say that I would recommend Stuart Jenkins as his professionalism and knowledge were fantastic.
Thanks again to Stuart Jenkins Matthew, Janie and Naomi MacDonald
"We first met Dean Sweeney at a display home in Lake Treeby, and we are so glad we approached him for a consultation. From the very beginning, Dean has been outstanding. He is incredibly approachable and easy to communicate with, which has made the pre-construction phase much less stressful. He truly listened to our specific needs and found ways… Read more · 1
to make our ideal floorplan a reality. He is always quick to get back to us with updates, and his expertise has been invaluable. Highly recommended for anyone looking for a consultant who actually puts the client first!"
I was told to never build, it's a nightmare. But when you come across a consultant such as Dean Sweeney any anxiety is quickly brushed aside. Dean's dedication to informing you of the build process, his exceptional customer service in guiding you through the early stages of land aquisition and house design is outstanding. Many times Dean was… Read more · 1
communicating with me afterhours. If Dean's dedication is transposed to Dale Alcock's quality build then my family has nothing to worry about. Cheers Dean.
We’ve had an excellent experience so far with Dale Alcock Homes. From the moment we walked into the display home and first spoke with the consultant, we were truly impressed. Although we are still in the initial stages of our home construction journey with the PWC now signed, we wanted to give a big shout-out to our consultant, Regina. Regina has… Read more · 1
been incredibly approachable from the very beginning, making it easy for us to ask questions and share our ideas. What really stood out was her patience—no matter how many queries or change requests we had, she handled each one with professionalism and genuine willingness to help.
Her knowledge and guidance have been invaluable. She provided thoughtful recommendations on design choices and helped us understand what would work best for the overall layout and functionality of our home. She ensured all our inputs were considered and worked closely with the design team to bring everything together seamlessly.
One of the highlights was her initiative to have a 3D model printed for us, particularly for the kitchen design. This gave us a clear and tangible understanding of the space, allowing us to make confident, informed decisions.
She also walked us through the PWC in great detail, ensuring we fully understood every aspect before moving forward. Her thoroughness and attention to detail gave us a great sense of confidence and peace of mind.
Overall, Regina’s dedication, expertise, and customer-focused approach have made the entire process smooth and enjoyable so far. We’re really looking forward to the next stages of building our home with Dale Alcock Homes.
Our experience with Dale Alcock Homes has been very positive. We have recently commenced the Pre-Constuction stage. We particularly wish to thank Nic Russell from DAH for his assistance in finding and securing land for us to build which is really difficult in the Perth market at this time. We found Nic to be attentive and responsive to all our needs guiding us through the home selection process with considerable knowledge and professionalism. Show details · 1
Our new homes consultant Adam Reid was very professional, he went well above and beyond to provide guidance and advice throughout the process. Adam’s consistent persuasion and customer service played a key role in making our final decision to build a home - as we had been tossing between build v purchase for a long time. We hope we continue to… Read more · 1
have this positive experience throughout the build process. And here’s a little thanks to Adam, with the help of AI :-)
A Pre‑Start Ode to Adam Reid
Before the build begins, before the concrete’s even poured, We’ve met a man named Adam Reid, and honestly — we feel we’ve scored. A Dale Alcock consultant with patience carved from stone, Who’s handled every change we’ve made (including the ones we should’ve known).
He’s calm, he’s steady, he’s helpful, he’s wise, He doesn’t flinch when we say, “Actually… can we revise?” He’s worked through our changes — big ones, small ones, and the “oops, one more please” kind, And still greets us with a smile, not “I’m losing my mind.”
He’s gone the extra mile — literally — delivering documents to our door, Probably wondering what new surprises we’ve prepared once more. He chats about anything, from life to footy to the weather, And somehow makes the whole chaotic process feel lighter altogether.
At times he’s put his own family’s plans aside for ours — Which makes him either a saint… or someone who really deserves superpowers. We’re only at the pre‑start line, the warm‑up lap, the teaser trailer, But so far he’s been a champion — not a single sign of failure.
So for this stage of the project, up to now, we can give a five star. The ball is now in his court to keep all five stars intact — no pressure, superstar.
This poem is just a preview, a friendly early cheer, The final review comes later… When the house is done… And we’ve truly tested his career.
(Just kidding. Mostly. …Sort of. …We’ll see.)
We recently completed the pre-construction stage with Dale Alcock Homes, and our experience has been extremely positive. A special thank you to Sabrina, our Customer Experience Coordinator, who was consistently professional, responsive, and supportive throughout the entire process. She kept us well-informed at every stage, answered our questions… Read more · 1
promptly, and ensured everything progressed smoothly.
We’d also like to acknowledge Asseel, our Selections Consultant, who made what can often feel like an overwhelming process both enjoyable and well-structured. Her attention to detail, guidance, and patience helped us feel confident in our decisions, and we truly appreciated her expertise.
Overall, the pre-construction journey was organised, transparent, and well-managed. We’re very pleased with the level of service provided and look forward to the next stage of our build.
My wife Amy and I've had an awesome experience with Dale Alcock Homes throughout the pre-construction stage. For this we would like to thank the New Homes Consultant Caitlyn who from the start has been extremely professional and very responsive. Caitlyn took the time to walk us through the process explaining in detail about the various stages. She… Read more · 1
was able to understand our expectations and needs making this whole process smooth and stress free. Her communication style is very collaborative and her manner very calm helping us feel fully involved across all stages of the preconstruction phase. She was very adaptive and flexible in working around our schedules and we grateful for this
We are very impressed with this process so far and excited to move into the construction phase. Thank you, Caitlyn, for getting us closer to making our dream home a reality.
From my initial enquiry through to signing, my consultant Dean Sweeney has made the entire process a pleasant experience. He has been helpful by being honest and transparent, attentive and responsive throughout the process. Show details · 1
We have had a fantastic experience working with Regina Delborrello! She was incredibly trustworthy and honest, with clear communication throughout the entire process. She made everything feel easy and stress-free, was always available when we had questions, and nothing was ever too much trouble. Show details · 1
We worked with Regina to begin building our family home. Regina has guided us through this process extremely well, answering all of our questions and being completely transparent with us. We are excites to build our family home with her and the ABN group. Show details · 1
Dale Alcock Homes, specifically Dean Sweeney helped us secure a block in the location we wanted at a time when it was near impossible to get one. He made the process of selecting our build smooth and easy. Will provide further review once construction of our home is completed. Cant wait Show details · 1
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