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Dale Alcock Homes

Outstanding service with excellent patience.

After about 2.5 years of our fussiness, we have finally signed off on our design and are ready to build, The team at Dale Alcock homes have helped us so much and never lost focus of our vision. Definitely a cut above the rest and not your typical pushy house sales people.

Customer Service
Excellent
Timeliness
Excellent
Build StagePre-Construction

Prestart Experience

The whole experience of our prestart meeting was indeed made easier by our wonderful Dale Alcock representative. Her professionalism, expertise and advice was fantastic and we were always made to feel important and respected with our choices and numerous variations.

Customer Service
Excellent
Site Admin
Excellent
Build StagePre-Construction
1 comment
Hi The Aria, Thank you for taking the time to share your experience. It is great to hear the start of your journey has been a positive one and we wish you all the best on the next stage! We would love if you can let us know the name of your consultant so we can pass on this feedback directly to them! Warm Regards, Abbey

Credit Where Due

Have just had handover today and we are rapt. The overall process has been handled very well. Martin the New Homes consultant was really helpful and made some great suggestions to cut costs. Gina the Pre-start consultant made a normally overwhelming process enjoyable, and I appreciate how genuine both her and Martin were. A special shout out to Emma the client relations officer and Lloyd the Site Supervisor, who both made the build process a smooth operation. Well impressed with how they go about their job, and my wife and I are both happy with the workmanship on the house, granted it's early days :)

Customer Service
Excellent
Site Admin
Excellent
Timeliness
Excellent
Build StagePost-Construction
Construction End DateFebruary 2019
1 comment
Hi Drew, What an amazing review - we are so glad you have enjoyed building your dream home with us! The team at Dale Alcock wish yourself and Tanya all the best moving in and making it your own home. I will be sure to pass along this review to the team members you dealt with along the way - they will be so happy to hear! Good choice on the Stockholm - it is one of my favourites!! Warm Regards, Abbey

Shocking workmanship. Huge cracks on the slab and it's not level.

Please read and have a look at the pictures and video on this post that I've linked below. The Steel reinforcement wasnt to the correct level of australain standard before the concrete was pored. The slab now has huge cracks and isnt level. If you still plan to build with dale alcock make sure you hire your own building inspector at every stage of the build, becausw their inspector n forman do no check reinforce workmanship to Australian standard. https://m.facebook.com/story.php?story_fbid=10218694071206862&id=1351187502

Customer Service
Terrible
Site Admin
Terrible
Timeliness
Terrible
Structural Integrity
Terrible
Plumbing & Waterproofing
Terrible
Electrical & Lighting
Terrible
Flooring
Terrible
Build StagePost-Construction
Construction End DateAugust 2018
1 comment
Hi Deb, We will work through this. Regards, Dale Alcock Homes

James Brittain - New Homes Consultant

Have enjoyed starting the process of building our new home with James Brittain. He consistently communicated well and kept us informed of the process. He was also very accommodating with all the changes we wanted to make. Would highly recommend him. Have not started the build yet, so hopefully that goes just as smoothly as the initial process, and we can be in January 2020!.

Construction End DateJan 2020
1 comment
Hi Emm,Thanks so much for sharing your wonderful review for James! We're very excited to start building your new home and look forward to seeing your completed home in January next year! Warm Regards, Taylor

James Brittain made our first home easy!

My partner and I just signed the papers with dale Alcock, in particular with James Brittain to start building our own home! We are both very young and it’s our first time building so were quite scared until we met James! He didn’t once take advantage of us being young and was not pushy at all, he took the time to explain everything to us and also made sure we actually understood. He is extremely prompt with his responses to our emails and we have not once been left in the dark, can always count on him to have an answer to our question! We will defiantly be recommending James Brittain from dale Alcock to anyone who wants to build there first home!

We will also be writing a follow up review once the build is completed!

Construction End DateJan 2020
1 comment
Hi Adrian, Thanks so much for sharing your wonderful feedback for James! Congratulations on building your first home - such an exciting milestone, and we're so happy to be with you on your journey! We look forward to seeing your own home come to life and can't wait for the review once your home is complete. Warm Regards, Taylor

Outstanding First Home Buyers Pre-Con Experience with Dale Alcock

Our first home buyers experience began by visiting the Dale Alcock display home in Lakelands. It was there where we met Trevor Rigby, our New Homes Consultant who has guided us from day one on our journey with DAH. We felt at ease with Trevor because of his trustful, professional non-pushy manner. Being first home buyers can be quite daunting at times as we have zero knowledge of the whole building process, but our experience so far with Trevor and Dale's team has been excellent. Trevor listened to what we wanted, then came up with awesome design choices to meet our needs in which far exceeded our expectations, we're thrilled with the design results. There was a delay waiting to get financial approval due to visa delays so Trevor helped us by recommending Resolve Finance. Within a matter of weeks we received official financial approval. It is thanks to Trevor for where we are today which is slab down within days. We cannot say thank you enough to Trevor, Sameth and Michelle for her design ideas and help at the pre-start meeting.

Construction End DateJan 2019
1 comment
Hi TraceAnt, Thanks so much for sharing your wonderful feedback on your experience so far with Trevor and the team! Congratulations on building your first home, we're so excited to be with you on your building journey and can't wait to see your dream home! Warm Regards, Taylor

Perfect

We had been looking to build for quite a few years and looking at displays for just as long. We kept going back to Dale Alcock the sales staff were very helpful and went above and beyond to make sure we had exactly what we wanted thank you Cassie!
Pre start was scary before we arrived but Brittany was so helpful I can't praise her enough for helping pick colors and recommending different things along the way we hadn't thought of.
Build was very well managed from start to finish thanks to Tania and Nick you both made this journey a dream come true.
Workmanship is excellent congratulations for choosing the best trades people.
Everyone was very helpful pre and post construction nothing was to much bother.
Final cost was more than expected but due to better quality fittings being chosen we expected this.
I would and have recommended Dales to anyone even thinking of building, this was an absolute breeze for us I can't believe its all done and we can finally move into our forever home. Thank you to all that were involved you are all champions in our eyes.

Construction End DateDec 2018
1 comment
Hi Janet, Congratulations on the recent completion of your beautiful new home! Thank you so much for leaving your wonderful review for Cass, Tania, Nick and Brittany! We're so pleased to hear you had such a great experience with us. Wishing you many years of happiness in your new home! Warm Regards, Taylor

Beautiful, well-designed first home with fantastic build quality and excellent customer service

My wife and I have found Dale Alcock to be a pleasure to deal with from start to finish. Extra mention must be made of the sales consultant, Richard Wetterhahn, who was very approachable and went out of his way to address requests and answer questions throughout the process as they arose. The house is absolutely spectacular, the workmanship excellent and the Marley design is a cracker. I would absolutely recommend Dale Alcock as a builder after our finished product. The designs alone are fantastic, and if you want a nicely appointed home they did a great job with higher end inclusions. Do yourself a favour and go and check out a few of their displays if you are thinking of building - we couldn't be happier with our end result.

Construction End DateAug 2018
2 comments
Hi Derek, Wow! Thank you so much for the amazing feedback! I'll pass this onto Richard. Congratulations on the recent completion of your beautiful home! We're so happy to hear that you have enjoyed your building experience and love your new home as much as we have loved building it. Warm Regards, TaylorAlso forgot to add - Zoe from Parcel Property was very helpful during the process. Cheers

First Home with Dale Alcock

As a first home buyer with very little knowledge of the whole building process, James Brittain from Dale Alcock was very helpful in explaining things and making sure all things are done in a very transparent fashion. He was quick to response and always took his time in going through every details in the agreements so everyone is on the same page. I'm super glad to be building with Dale Alcock as the journey has been a great one so far.

Construction End DateNov 2019
1 comment
Hi Longsu, Thanks so much for sharing your feedback on your experience so far with James! We can't wait to see your beautiful new home progress throughout it's build journey. Warm Regards, Taylor

Dales went over and Above for us and has made our preconstruction experience one that we will cheris

We have wanted to build for some time and had researched many builder and attended many show homes where we had been pestered and badgered for a while after by many different builders. Then one day we went to the Dale Alcock show home in Lakelands and met a very happy chappy called Trev who was professional, personable and relaxed. Trev also offered a sense of authenticity with all our dealings with him and we never once felt pressured as we had done with other builders. he developed a trusting and friendly environment where we felt welcomed.
We had to wait some time before we could proceed due to visa delays but finally once we were able to move we knew Dales was our first choice builder. Having been our first home and first build we wanted to ensure we had a reputable builder and one that was hopefully not going to disappoint - And that they sure have managed to sustain, we have continued to maintain the trust we developed with Trev with others at Dales and been given a great sense of excitement for the whole build process. We have meet with the wonderful Danika who pulled out all the stops for us in getting our contracts prepared in a super speedy time! It was amazing to rock up to prestart and have our names on the car parking spot and be spoiled with coffee and cakes, our prestart meeting was with Gina who was extremely experienced and supported our confidence in making the right choices on the day.
We cannot wait to get our pad down and have our dream home made a reality. We will no doubt have an awesome family home near the beach which has been built with dedication and trust in those that have supported us with an exciting and professional experience!!! thanks Guys.

Construction End DateJul 2019
1 comment
Hi Kayli and Nathan, Thank you for sharing your wonderful review on your experience so far with Trevor and the team at Dale's! We're looking forward to building your new family home and being with you on your building journey. Warm Regards, Taylor

Custom design as first home builders with Harry Lewer and his team

Being first home buyers can be a daunting experience, overwhelming even. After a long day of displays and consultant after consultant, we were very fortunate to meet Harry in our final display for the day, in the Brighton. The home instantly spoke to us. Being the only ones in the display, Harry approached us after our wander in their little wonder, and soon thereafter we knew, we had just found the builder and our guy who we would liaise with and help us throughout this process.

We spoke for an hour that day, Harry being very open and incisive, full of questions.This is how we knew Dale's were the team for us. As daunting as it appeared at the time, working with someone that really sought after the details of his clients, their idea, what they are wanting out of a home, Harry was spot on.

Weeks passing, working with Harry on a design was easy and for the most part, extremely exciting, someone who enjoyed designing a home for you as much as you did, collaborating on ideas and having very insightful suggestions has lead us to a dream home which we are super excited about being built in the new year.

Throughout the whole process Harry was flexible and easy to communicate with, always providing a prompt response whenever there was an inquiry. Thus being said, it is a rare quality today to have someone really listen and care for his clients, especially if it comes to something that a lot of people only dream of.

Along with the rest of Dale's staff, they have always been an absolute pleasure to work with.
All and all, great team, great experience. Hard to compare.

Construction End DateAug 2019
1 comment
Hi Bree, Thank you for taking the time to share your amazing feedback on the experience you have received so far with Harry, we're sure this will continue throughout your journey. Congratulations on building your very first home - you're definitely in safe hands! Such an exciting milestone and we can't wait to start your building your new home. Warm Regards, Taylor

You just know when something feels right.

Still early stages in our dream to build our perfect home. Thomas Heap of Dale Alcock Homes is an absolute gem to be guiding us on this exciting building project. One initial meeting with him sold us on moving forward with our plans. He is a fountain of knowledge and always showing more willing than expected of anyone, even in the construction industry. He has helped us plan a home bang on budget which is wonderful and being of Dale Alcock standard we are getting a very special money for our outlay. I've worked in construction for nearly 15 years and have yet to meet anyone as fully committed to customer needs as Thomas Heap. Thanks for all your advice and patience Thomas. Couldn't have got this far with a settled mind without our "Heapy"!

Construction End DateSep 2019
1 comment
Hi Mark, Thanks so much for sharing your feedback for Thomas. We're happy to hear that you have had a great experience so far, and looking forward to this continuing throughout the rest of your building journey. Warm Regards, Taylor

A design from scratch

We recently decided to downsize and build a new property. Having considered a couple of other builders, a friend who had built with Dale Alcock a few years suggested we consider them, as he had had a very positive experience. We visited a show home in Jindalee and met Harry Lewer, the sales consultant on site. We have since designed a home from scratch with Harry and are absolutely delighted with the proposed build. Working with Harry has been a real pleasure and we have been highly impressed by his depth of knowledge, obliging disposition and his patient, helpful suggestions. At every step of the process he has instinctively known how to help assist us to reach the direction we wanted to go. It has thus been an extremely enjoyable process, rather than a stressful one. We were assured at the start that the final design would be consistent with our stated budget - it is. We were also provided with certain assurances regarding tile sizings, fit out etc and wherever these later did not match the standard allowances, they have all been credited in our favour. So, all promises made have been honoured and our sales consultant has been everything we could have hoped for from the builder. He is a real credit to the company and we are looking forward to the build in the New Year.

Construction End DateOct 2019
1 comment
Hi Steven, Thank you for sharing your feedback for Harry! We're so pleased to hear that he has helped you design your new home that suits you and your family perfectly. Look forward to starting your building journey and can't wait to see your new home. Thanks, Taylor

Dream Home

I honestly can't think Elisha Mason and Dale Alcock homes enough!! This is our second build (previous with a competitor) and I am so impressed by Elisha's professional service, she's dedicated to her job and has been so helpful from day one, this build is definitely going a lot smoother than the first. Pre start with Gina Jone's was the best we have ever experienced, she definitely knows her stuff. I'm looking forward to the lock up and getting the keys to our dream home.

Construction End DateJun 2019
1 comment
Hi Andrea, Thank you for sharing your wonderful feedback for Elisha and Gina! I'll pass this onto them.We're so pleased to hear that your second time building has been a great experience so far - we can't wait to see you new Dale's home! Warm Regards, Taylor

Excellent service and perfect knowledges

This is our first time to build house in Perth. We made a right, perfect decision to approach Mr. James Brittain, a new homes consultant in Dalealcock. Although we are still in priliminary stage, James already done lots of jobs such as site visiting, reviewing requirements, design and drawings, just to made us comfortable. James is enthusiastic, passionate and eager to listen to clients. We raised lots of questions, James resolve all our doubts with patient, with his strong knowhows.

Construction End DateOct 2019
1 comment
Hi James, thanks for taking the time to share your feedback about James. We're glad that your experience has been a great one and looking forward to your new home progressing through the building journey. Warm Regards, Taylor

Robert Hewison Has Been Fantastic

Robert Hewison has been very helpful with designing the house we want, helping navigate the costs, land, regulations, etc. He has been extremely friendly and hasn't been pushy or excessively salesman-ly while showing us all the options available to us. He has made the process smooth and stress-free. We look forward to the next stages, and can't wait to see the house completed next year!

Construction End DateNov 2019
1 comment
Hi Aaron, Thanks so much for taking the time to share feedback on your experience so far with Robert. We're happy to hear that the process has been easy and stress-free and we're sure this will continue throughout your building journey! We can't wait to see your new home! Warm Regards, Taylor

First Home Adventure

James Brittain and Jenna Smith have been absolutely awesome so far!! Having had a bad experience before with a low budget company we were very sceptical about heading down the new build path again. However James and Jenna and been professional and friendly throughout and have explained everything well and when we were not sure they explained and guided us through it. We are now on our savings plan and on our way to building our new home and really looking forward to the months ahead.

Construction End DateDec 2019
1 comment
Hi Benjamin, Thanks so much for sharing your feedback for James and Jenna. We're so pleased to hear they have been exceptional so far on your building journey - we can't wait to start building your new home! Warm regards, Taylor

Not worth the price

We have been in our house for less than 24 months and have been having problems after problems. I have really restrained from writing a review but since another thing going wrong I just had to now. First was windows (one that i paid extra 5k for), then aircon which also was an "upgrade", then also toilet smells which was a result of poor workmanship, then crappy front door lock, now burst pipe which has resulted in flooded room and wall cavity, it has also damaged my furniture which i doubt dales would pay for. I wonder what would be next. VERY disappointing as we were recommending friends/family and was proud to be building with Dales but really this product isnt even worth 1 star especially for the price as well - so much for us upgrading specs to our home. Lets hope someone from service gets back to my email quick and get this sorted quickly before more water damage to the whole room.

Construction End DateSep 2016
1 comment
Hi Mel, Thank you for reaching out to us regarding your concerns. I have passed this onto our Construction team, who have tried calling and left a message for you. Could you please phone Vanessa on 9242 9576 who would like to discuss in further detail. Warm Regards, Taylor

Perfect

There is very transparency while Signing the building contract and there are no hidden charges to pay. The professional approach of sales consultant Mr Thomas Heap is really appreciable as he has excellent convincing power. His fare and cooperative dealing makes him special. Dale has better standard in terms of quality. Workmanship and commitment than any other builderl in Western Australia

Construction End DateMar 2019
1 comment
Hi Baldev, Thanks so much for sharing your feedback for Thomas - I'll pass your kind words onto him. We do pride ourselves on the quality of every Dale Alcock home, so we're pleased to hear you think so too! Can't wait to see your new home when it's completed in March next year! Warm Regards, Taylor

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Questions & Answers

Hi we have just purchased a dale Alcock home which is around 12/13 years. We haven’t got any plans of the property is there any chance we are able to retrieve the property information at all ?
1 answer
Hi Russ, Thanks for getting in touch. Could you please private message us or email enquiries@dalealcock.com.au your address and contact information and we can look this up in our system for you. Thanks, Taylor

Hi, have you got a selections book online please? We got given an old one and now I can't verify that our selections are correct on the variation form as I can't see the items. Thanks, Wendy Moore
1 answer
Hi Wendy, Thank you for getting in contact - I have passed this onto Katy who will re-send you the latest Selections Workbook. Warm Regards, Taylor

We are selling a Dale Alcock 2006 built housethat was an investment. Prospective buyers hired a building inspector who said he found 54 faults with comments such as roof timbers nailed and not bolted and other small faults in roofing. Do we have to pay to fix these so called problems or should the inspector have realised the house was built to 2006 regulations?
1 answer
Hi Paulo, Thank you for getting in touch regarding your concerns. Could you please let us know your job number or private message us your contact details, so one of our friendly team members from our service department can get in contact with you as soon as possible to discuss and will be able to assist you with your above question. Alternatively, please call 9242 9100 to get in touch. Warm Regards, Taylor

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