From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
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They Alcocked It Up
If you want a builder that over promises & under delivers at every stage of the building process, then choose Dale.
Staff will verbally confirm things with you to get the sale across the line, then completely miss IMPORTANT features on the final designs that are vital to the functionality of the building layout. The entire house layout was designed to take advantage of indoor outdoor living. The server window had to be removed due to misinformation by the staff, and the large alfresco door has been completely missed due to internal errors on ...multiple occasions. To add insult to injury they'll send you written accounts that contradict the verbal advice they have given in order to make things appear in their favour. You can pick up mistakes with their representatives at literally every in person meeting that you have, with quotes given by the staff and multiple promises that these features will be fixed / added to the next version of revised documents. Then they will completely drop the ball and never follow through with these verbal promises. On top of that they will remove entire items from your contract without informing you, and they fully expect you to pick up on these unauthorised changes along the way or they will throw all blame squarely back at you when these items are missed from your build.
Ryan Neill of Dale Alcock Homes -assisted us in securing a highly sort after block. His transparent advice about the land were integral in our decision. Ryan made the design and preliminary contract process easy, comprehensive, and helped us future proof our decisions. He was consistently very responsive to communication.
John Williams highly recommended
We are heading into construction soon and I can’t recommend John Williams highly enough! He has listened to all our needs and wants, as we have custom designed our home. He is always responsive, follows everything up, is honest, hard working and really provides a 5 star experience for his clients. Nothing is too much bother for him and he has truly gone above and beyond for us.
New home build with Dale Alcock
Our choice of Dale Alcock to build our new home has not dissapointed!
Our interaction with Ryan Neill has been very satisfactory! He has proven to be a wealth of knowledge and has continuously bent over backwards to satisfy or accommodate our requests. No matter the time of day, Ryan has always been prepared to help and provide advice and find solutions. In our opinion he represents the Dale Alcock brand and makes the often-stressful journey of building a new home a pleasurable experience. We are looking forward to the rest of our journey with Dale Alcock.
Beginning of our journey
Very excited about our journey, so glad to have chosen Dale Alcock Homes to build our dream home. We have so far had the greatest service and assistance from Natalie Scott who has promptly alleviated any concerns or questions as they arise. Natalie is very approachable and helpful, we have faith in her knowledge. Looking forward to the next steps of our journey Natalie!
Exciting journey! Great experience with Natalie Scott!
We cannot imagine how this building journey would be without our Homes Consultant - Natalie Scott. Since day 1, Natalie has been always open to sharing her knowledge, and available to listen to our concerns which are usually a lot. Her professionalism and experience in the field are huge assets. When we reached DAH we have no idea or background of them. However, Natalie gave us the confidence to trust DAH as the builder of our first home (maybe or forever-one). DAH must be proud of having Natalie as part of their team. We will always be gratefu...l to Natalie for all the support, help, kindness and valuable time that keeps offering to us. We are currently on the pre-construction stage getting ready our final selections and drawings. During this process, Natalie has been assisting us on how to manage the variations promptly. We are aware that building your home could become an overwhelming and stressful experience, particularly when communication with the builder is part of the problem. Focusing on this, we truly believe that communication will never be an issue when having a Homes Consultant like Natalie. Thank you!!
Communication has been excellent so far in our journey. Response to quarries have been prompt and professional. Natalie, our new home consultant has been great. Very friendly and approachable. She has been wonderful. She is very knowledgeable and has helped with design ideas. We are about to do Pre start so looking forward to the next part of our journey.
Awesome Consultant - Marissa Gallo
As its our first home and we are building in busy time (due to grant and all), we were bit stressed but thanks to Marissa Gallo for her excellent consultation and service. She is knowledgeable, transparent, patient and responsive which made our pre-construction experience so wonderful. We made many changes in construction drawing and selections even after the pre-start but she was always ready to listen and available for discussion and changes. Also, with her experience and knowledge, she advised some signific...
Great Experience, Amazing Consultant - John Williams
As its our first home and we are building in busy time (due to grant and all), we were bit stressed but thanks to John Williams for his excellent consultation and service. He is knowledgeable, transparent, patient and responsive which made our pre-construction experience so wonderful. We made many changes in construction drawing and selections even after the pre-start but he was always ready to listen and available for discussion and changes. Also, with his experience and knowledge, he advised some significant changes in our original drawing wh...ich we then realised worth including in the final construction plan. Overall great working experience with John and team so far and looking forward for the construction phase. Highly recommend John Williams as your home consultant for his knowledge and experience. Thanks, Ami
Amazing Consultant- Darryn Jones
I reached out to DAH who had been recommended to me by a couple of friends after I had lost confidence in my original builder. Luckily for me Darryn Jones replied nearly immediately and started what has been a faultless process. Due to the their attention to detail and early checks it was found out after a week that the design I had planned for my land would have to be changed quite significantly to fit council requirements. Darryn and the team at DAH managed to change my design to fit these requirements and also managed to give me areas I didn...’t even know I wanted (Zen Garden sold me at once) Darryn is very easy to talk to and is very prompt and knowledgeable in replying to questions I have. Moving into pre construction both Darryn and Rebecca my coordinator have been amazing at keeping me updated on my progress. I have now had the pleasure of completing my pre start at the Home Collective which is an amazing place. My selections consultant Tess and everyone on the day were all extremely helpful. The whole experience was amazing and I can’t wait to see it come to life. I couldn’t recommend Darryn and the team at DAH highly enough they managed to take what was becoming a stressful time into an enjoyable one and reminded me of why I wanted to build a home in the first place.
We are at the pre-construction stage of building our duplex pair with DAH. The experience and service so far is second to none.
Jason Burns our development consultant is wonderful. He is very knowledgeable, approachable and very professional. He answered all our queries patiently, explained the process and helped us to perfect our designs.
Corinne Lilly our selection consultant is amazing. She is so knowledgeable, helpful and patient and she has made the selection process a breeze.
We are looking forward to the building process and hoping that it will be just as amazing.
We would highly recommend DAH anytime
Great Service from Chris and Dale team.
The service and experience so far has been great. Chris our new homes consultant has been great. He is knowledgeable, transparent and always available. He's quick to reply and has shown patience in explaining what we need to do and how to approach the building journey. Contracts are in process at the moment but I would definitely recommend Dale and Chris in particular for his professionalism and help so far. I look forward to starting the building process.
Awesome Sales Consultant Service
A couple of months ago we went to the Nine home display and met Steve Quartermaine. Since the first time we walked into the home display, Steve had been very helpful and always give us an assurance vibes that we will build an amazing house with Dale Alcock. Steve also helped us get a land, the perfect land size in the best location we could get. We are currently in the Pre-construction stage and nothing to fault in term of the process and support from all the team. We are looking forward to the next stage and hope for amazing support will be provided throughout the build.
We are currently in the Pre-construction stage with Dale Alcock and so far the customer service has been amazing. Our sales consultant Quentin Smith has gone above and beyond to help us perfect our design and answered any questions we've had and has just been a genuinely nice person (which is great to have in what can be a very stressful time). The new showroom Dales have in Leederville is also amazing to go see all the selections for your new home and everyone there is super friendly and helpful. We are really looking forward to the next stage and can't wait to see the end result!
The reviewer stated that an incentive was offered for this review
Exciting Times with Dale Alcock Homes and the team
I am at pre-construction with Dale Alcock Homes and to date there is absolutely nothing to fault with the process and the support and enthusiasm of my consultant, Liz Allen-Fisher. There has been good clear information from the start and no effort spared to find good solutions and outcomes. I look forward to the coming months and feel very confident that this level of support and quality will be maintained throughout the build.
Questions & Answers
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email firstname.lastname@example.org
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
Get an answer from our members and Dale Alcock Homes representatives
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