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From February 12, 2019, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2019.)
Dale Alcock Homes
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- Verified customer
The best way to choose your home easily, quickly, and most efficiently
The best way to choose your home easily, quickly, and most efficiently
He finds customers' preferences and organizes them quickly.
Harry remembers and explains every single details and helps me design a new house in harmony.
He is kind, a reliable person and has good manners
Don't waste your time, just contact to Harry Lewer first!
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The reviewer stated that an incentive was offered for this review
JasonPerth, WA
- 3 reviews
- Verified customer
Harry Lewer - New Homes Consultant - Absolutely Phenomenal Service !!!
After a lot of research and finding a home with Dale Alcock I was fortunate enough to speak with Harry Lewer and I would like to commend Harry of his professionalism, personality, care & honesty. This is rare to find. Upon speaking to Harry I knew from the start our future home planning was going to go well, after explaining what we were looking for Harry provided multiple options based on our need's & honest feedback around our requirements, Harry was extremely patient with us and we were able to get the house exactly as we wanted it.
Being a...Read more
Director of Sales for a global firm I understand how important it is to be honest and provide your customers with genuine service and Harry went above and beyond to help us and it clearly shows Harry takes personal pride in what he does. Harry has got to be one of the best in this line of business, please ask for him and I know you'll be in great hands! :-) Thanks Harry and I'm sure the rest of my Dale Alcock experience will live up to your fantastic service.Similar opinion? Write a review on ProductReview.com.au!
Rebekah H.Perth, WA
- Verified customer
Amazingly helpful and professional, a great experience
As first home builders, we didn't have a great idea of what we were doing, and how the process would work. Dale Alcock Homes and our consultant, Peter Platell, were really helpful. Our build was well managed, the wording was easy to understand and they helped us keep track of all the different aspects of the build so we weren't overwhelmed. Pete was creative and helped a lot so we could fit our desired home design onto our block. Once we moved into pre-start, again everyone we met was so helpful in explaining the process to us and helping with ...Read more
our selection, including suggesting colours and fixtures that would match and fit our wants. The pricing was really reasonable for the quality of help we recieved, and our final cost was very close to our estimated cost. Was honestly such a great experience and I will be using Dale Alcock Homes for future builds.1 comment
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Liz DonconPerth, WA
- Verified customer
Really professional company
So far we have had amazing experience dealing with Dale Alcock and Natalie Scott our new home consultant guiding us through the process. She helped us select a well suited layout that matched our brief, tweak the floorplan (quite a few times) to get it perfect and answer our millions of questions. She went above and beyond (even helping us out on weekends) to meet our December grant deadline. We are happy to say that we have now chosen a house and plan that we truly love. Now onto the pre-start process, hopefully the team are as wonderful as Natalie.
1 comment
Customer S.Dale Alcock Homes
Hi Liz,
Thanks for taking the time to share your feedback with us. We are so thrilled for you to be on the building journey with us - your final plans look great and I know you are going to love makin... Read more
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- Verified customer
An amazing and hassle free experience!
Ever since I first discovered Dale Alcock Homes, I have had a smooth and hassle free experience thanks to my consultant, Darryn Jones who assisted me at the beginning to help design and prepare plans for my new home. Each step of the process was explained clearly and there was no doubt in what was happening. Due to myself sometimes working away from WA, my client relations manager always kept me up to date with the build and sent through photos as well. The build quality has been very good, albeit a few minor mishaps (with installing a few wron...Read more
g colour taps) which was rectified once I raised it. The cost overall was very reasonable for the spec of home and I can only thank Darryn Jones for that. Overall my experience with Dale Alcock Homes has been a positive one and I would recommend them to anyone looking to build a home in WA.1 comment
Customer S.Dale Alcock Homes
Hi Brendan,
Thanks for sharing your experience with us - Darryn was so happy to hear that you are enjoying the journey! The Mila is a favourite design of mine and we know you are just going to love it... Read more
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auroraPerth, WA
- Verified customer
accommodating and creative from the start
We are two inexperienced women looking to demolish our old homes and build our dream homes. Our first contact with Liz was via email. We didn't have to wait long before we heard from her.
We didn't know where or how to begin, Liz guided us in this design phase and we both were delighted with the solutions presented. There were concerns raised with the design and Liz gave us some viable solutions. She is always available for any questions that we may have and phone calls were returned,
1 comment
Customer S.Dale Alcock Homes
Hi Aurora,
Thansk for sharing your experience with us - Liz is so thrilled to be helping you along the journey and couldn't be happy to read this review. We know you are going to love your finished ho... Read more
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Hamlet GPerth, WA
- Verified customer
Thank you Michael Taylor & Dale Alcock!
This is the second time we build our home with Dale Alcock - Dale Alcock means high quality in construction to us, and is the reason why we build our second home with this builder; however, I believe a business is not successful without their experienced personnel who care about clients. I think Dale Alcock should be proud to have team members like Michael Taylor.
We are building our second home in Perth. We were directed to Michael Taylor as we needed a highly experienced consultant to be able to work with remotely. From the first moment, we ...Read more
realized that we are talking to the right person for our needs, and the process has been smooth and enjoyable. He is a very experienced consultant, and as we started talking, he knew where we wanted to go. As soon as we chose the land, next thing I knew, Michael Taylor was available on site, assessing the land and took us through pros and cons from different perspectives. He helped us making the final decision on land, and going through the process smoothly. Without him, I don’t think we would have been able to stand where we are now especially, in this short period of time - Also, Michael has been really flexible in our home plan. He has been giving us a lot of nice ideas and has made the plan we had chosen, tailored to our needs and commensurate to our lifestyle and family - He also helped us accelerate the process to take advantage of promotions and old prices before price increase, and changes in the promotional offers. Mike has been following up all the processes and stages not only during office hours. I have been texting and phoning Mike after hours, over the weekend, and he has always been available to assist. I don’t think this would have been achievable without him!1 comment
Customer S.Dale Alcock Homes
Hi Hamlet,
Thanks so much for leaving us such a detaild review - Michael and the team will be so happy to read this. Having built before means you know exaclty what you want this time round and we are... Read more
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- Verified customer
Smooth Sailing - Highly Recommend
Spencer Jones was recommended to us and I can see why. Right from the get go, Spencer was so helpful and knowledgeable and has made this whole process way easier than I could have imagined.
We signed up to build at the end of June in the midst of the craziness with the grants. Spencer discussed every last detail with us and his communication was second to none! He kept us up to date with progress, contract signing and answered all of our questions promptly. He worked around the clock to ensure that timeframes were met. You can tell he is extre...Read more
1 comment
Customer S.Dale Alcock Homes
Hi Lisa,
Thanks for sharing your experience so far with us! It's such an exciting time building your first home and we couldn't be happier you have chosen us to go along the journey with you. We know ... Read more
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Alec I.Perth, WA
- Verified customer
Outstanding New Homes Consultant - Brad Nichols. Absolute professionalism shown throughout the journey so far!
Having previously worked with Brad in another field, I am well aware of his ability to complete tasks in a timely and professional manner. When I contemplated the decision to potentially build, I had no hesitation in contacting Brad to discuss my options.
Immediately after meeting with Brad I was immensely satisfied with how he presented and was impressed with his in depth knowledge of the build process and Dale Alcock Homes.
I am currently at the pre-construction stage. To date, any query I have had throughout the build process , Brad has a...Read more
ddressed every question thrown at him expediently, reaching a very satisfying resolution each time. Brad has gone above and beyond throughout the journey thus far, continually contacting me and keeping me informed with the progress of my build. Brad performs his role at a very high standard and possesses incredible interpersonal skills which makes the process easier. I am excited at building my dream home. I can not wait for it to be complete. I can see why Dale Alcock Homes are listed as number one. A great company and I would recommend them to all family and friends. If you are thinking of building, contact Brad. You won't be disappointed.1 comment
Customer S.Dale Alcock Homes
Hi Alec,
Thanks for sharing your experience with us - its wonderful to hear that Brad has been so instrumental in your building journey so far. The Essence is such a great home, you picked a fabulous ... Read more
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LeannepantingPerth, WA
- 2 reviews
- Verified customer
John William & Dale Alcock
What a fantastic experience we have had so far! It’s daunting the thought of building, but John has made it such a breeze for us. He is always ensuring we are aware of the little details, which mean a lot to us!!! Highly recommend speaking with John if you are in the market for building a house with Dale Alcock.
1 comment
Customer S.Dale Alcock Homes
Hi Leanne,
Thanks for sharing your experience with us so far - we are pleased to hear that John has made the process a breeze and we look forward to reaching the construction stage with you!
Wishing you all the best,
Abbey
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LynWPerth, WA
- Verified customer
A smooth pre construction journey
I’m about to enter the construction phase of my build with my slab scheduled to go down any day now - I’m very excited! It is a daunting experience taking on the building of my new home at this stage of my life, as this is my forever home for retirement.
My New Homes Consultant Darryn Jones has been extremely helpful to me right from the very beginning, he has assisted me with many ideas that have resulted in a house design that fully meets my needs and requirements and one that I’m sure I will be very comfortable in.
Darryn communicated r...Read more
egularly, keeping me fully up to date with progress as my plans and contract were being prepared and he explained all aspects of my contract so that I felt comfortable to sign the documents. Any queries that I had were answered in a timely manner and the pre-start process was very smooth with the team from Dale Alcock helping me with my selections and Intelligent Homes assisting me with my electrical plans and technical requirements. I couldn’t be happier with my experience to date. The team at Dale Alcock Homes have been fantastic! I’m looking forward to this level of professionalism continuing throughout construction.1 comment
Customer S.Dale Alcock Homes
Hi Lyn,
Thanks for taking some time to share your experience with us - it's an exciting time that's for sure especially when you are building your forever home. We are so thrilled to be on this journe... Read more
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SimPal
- 2 reviews
- Verified customer
Consultation-Preliminary contract and Final Signed Contract
Summary: We are happy with Dale Alcock at the moment and thank Darryn Jones!
Detail: It was in late 2020 when we started looking at few display homes to imagine what our home should look like. We prepared a hand sketch, drawing on a spreadsheet and also hired our own private draftsperson to draw our ideas. We revised our plan several times (trust me about 15 times) before we contacted any builders. Though we engaged other equally reputed builders (and also met good people), we were much impressed by the quality of the proposal, communication ...Read more
(Darryn attended or responded all phone calls even after the the contract was in place!) and consistent positive approach presented by Darryn Jones at Dale Alcock. He had to revise the drawings prior to preliminary contract three times and once it came to a point when we should have had made a decision, Covid-19 hit the world and we had to drop the project as I lost my job. Few months passed, could find another job, restarted the negotiations and ended up with Dale Alcock. Now progressing towards pre-start. Nothing to complain at the moment, if at all I have to in the future, will come back!1 comment
Customer S.Dale Alcock Homes
Good Afternoon,
Thanks for leaving a review for us - Darryn will be pleased to hear you are enjoying the process! We are so glad to be helping you on the journey of building a new home and are very ex... Read more
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Karen Perth, WA
- Verified customer
Outstanding assistance from my New Homes Consultant Natalie Scott
I approached Dale Alcock as Natalie Scott was recommended to me. Natalie has been extremely helpful and given me the type of personal service I have not seen for many years. Nothing has been too much trouble. Natalie is patient, informative, obviously has a lot of knowledge on building houses and has far better ideas than I do. Because of Natalie’s expertise, the home Dale Alcock is building me, will be my dream home.
I can’t imagine anyone could give better service than Natalie, she is so kind and no matter how many times I phoned her she was always very polite and accommodating.
1 comment
Customer S.Dale Alcock Homes
Hi Karen,
How wonderful to hear that you have chosen us to build your dream home - we couldn't be more excited for you as you start the building journey and look forward to seeing the finished product... Read more
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- Verified customer
Bad experience with Dale Alcock
Hi. I am a foreigner. I chose Dale Alcock because they win a lot of award and we thought we will get a very good result from them even the price is expensive. But the Ending is the worst Ending. Here is why,
1. In the contract said Aircon suitable for the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning.
2. Lousy workmanship. We found lot of defects that need to be addressed but it is so ...Read more
4 comments
Customer S.Dale Alcock Homes
Thank you for your feedback and we are disappointed to read about your experience. We understand our construction team has been in contact with you regarding your concerns and are working through this... Read more
with you. Our Building Manager will also contact you directly regarding your queries.I have requested to meet on site since october so that you can explain everything, but so difficult. is this how you handle customer?
So Jeremy the big boss, email me saying Dale Alcock will not entertain me as customer at all and will not send his staff to the house to attend all the complain. Great Job Dale Alcock. I will sue you in court!
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K.CicalaPerth, WA
- Verified customer
Great customer support
I commenced my new home journey through Dale Alcock homes starting with Jeremy Brooks as my new homes consultant. Jeremy went above and beyond to help me get my new home started, he was always friendly, helped explain everything to me, assisted me with getting in contact with a finance specialist to secure the loans. Jeremy was also incredibly thorough and prompt with responding to my many texts and emails. He would also call me periodically just to check in and make sure I wasn’t stressing too much. I would also like to mention my awesome expe...Read more
rience during Prestart with Brittany Banks. Brittany was also incredibly helpful, super friendly and professional throughout the process, which went very smoothly and I walked away feeling very satisfied with the choices I made to my home. To summarise, everyone I have dealt with at Dale Alcock Homes has been professional and friendly and I would definitely recommend them to anyone wanting to build a new home.1 comment
Customer S.Dale Alcock Homes
Hi Kieran,
Thanks for sharing this with us - we really appreciate feedback from our clients. What an exciting journey you are embarking on and we couldn't be happier you chose to do it with us. Your ... Read more
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Amy and GerardPerth, WA
- Verified customer
Our First Build - Thanks Harry!
After visiting quite a few display homes and many builders not showing much interest as we were still undecided whether we wanted to build or buy established, we met Harry Lewer at the Amira display in Jindalee. Harry spent about half an hour explaining the whole process to us about demolishing and building and really took the time to discuss our options if we wanted to still be eligible for the grants. He was the only new homes consultant that actually sounded genuine and interested in what we were looking to achieve.
We always felt the wow f...Read more
actor when we walked into the Dale Alcock's displays but after an initial meeting with Harry we knew we could make our dreams a reality. Although we had to work quickly, we never felt like we were dealing with a pushy salesperson. Harry was always quick to respond, even after hours, to all our hundreds of questions, and his knowledge in the building industry really shows with all the suggestions and changes he helped us make to our final design. Nothing was ever too hard for Harry, he always seemed to have a solution even for things that we didn't think was possible. We have really had a great experience so far in the journey of building our first home with Dale Alcock homes and look forward to the next steps of pre start and construction. Thank you to Harry for all your patience and hard work in getting the Contracts to us in such a short time frame and without a doubt if you're looking to build a new home, you know you're in good hands with Harry.1 comment
Customer S.Dale Alcock Homes
Hi Amy and Gerard,
Thanks so much for taking the time to leave such a detailed review - Harry will be thrilled to read this!
The Wedgwood is such a great design and we love the custom tweaks you have ... Read more
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DylanPerth, WA
- Verified customer
Very Happy!
We recently purchased a block of land and after looking at different builders we decided to go with Dale Alcock. From the start we have been very happy with our choice! Jason Burns has been very helpful from the start. He has explained every step clearly and has made a complex process, calm and easy for us to work through. He was also able to put together a house design that we are very happy with. We have also had the pleasure to deal with Sarah and Leyla who have also been very supportive and helpful in the process. We would certainly recommend building with Dale!
1 comment
Customer S.Dale Alcock Homes
Hi Dylan,
Thanks for sharing this with us - Jason, Sarah and Leyla were so happy to read such positive feedback and are thrilled they have been able to make your experience so enjoyable. We look forwa... Read more
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Joel and AletheiaPerth, WA
- Verified customer
Great service and customer experience - Dale Alcock team
We signed up with Dale Alcock this year. It was our first time building so were relatively clueless about the whole building process. We have had a great experience thus far and have no regrets our about decision to go with the team at Dale Alcock. Our consultant Jason Coutts has guided us the entire way, offering really useful advice and making the entire process. stress-free. He is responsive, approachable and managed our expectations while exceeding them. He has been a delight to deal with. We have also dealt with Amy Hough who has always be...Read more
en willing to answer any questions we have had. It has been a very smooth process and we are now booked in for pre-start. Its only the start of the journey but if early indication is to go by, we would be enjoying our first build!1 comment
Customer S.Dale Alcock Homes
Good Afternoon,
Thanks for taking the time to leave us a review - Jason and Amy will love to hear this! It is such an exciting adventure building a home and we are thrilled you chose us to do it with... Read more
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Brendon K.Perth, WA
- Verified customer
John Williams - New Homes Consultant
John has been a huge help as we build a house for the first time. John has been pro-active and engaged, taking the time to understand our requirements, providing valuable suggestions, communicating clearly and consistently, and supporting us throughout the process. Building a house can be overwhelming at times, but having such a positive and reliable consultant makes the experience much more enjoyable! Highly recommend reaching out to John.
1 comment
Customer S.Dale Alcock Homes
Hi Brendon,
Thanks for sharing your experience with us. John will be thrilled to hear how happy you have been with the process - it's a pretty exciting time and we are so glad to be helping you throu... Read more
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Hayden and MorganPerth, WA
- Verified customer
Next Level Service & Support from Nat and the Team!
My partner and I are first time builders, and Dale Alcock has surpassed all of our expectations. Nat and the team have been a constant support and guide and made what we expected to be a very stressful experience into an exciting and enjoyable experience (even with the paperwork!). Whilst we are only just entering our construction phase, we are very very happy with our experience and are looking forward to seeing it all come together. Thank you Nat, and the team :)
1 comment
Customer S.Dale Alcock Homes
Hi Hayden and Morgan,
Thanks for taking the time to share your experience with us - we really appreciate it and those involved will be thrilled to hear you have enjoyed the process so much! What an ex... Read more
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Questions & Answers
Amanda Yee asked
Hi Dale Alcock Maintenance team,
I have been in touch with your service team via email regarding the cracking tiles but I didn't not receive any response . I follow up with phone call but my call was forwarded to voice messages.
Can you please get your team to touch base with me ?
Thanks
Amanda Yee
2 answers
Customer S.Dale Alcock Homes
Hi Amanda,
Sorry to hear nobody has been in touch. Could you please provide me with your address and email? Thank you, Abbey
Hi Abbey,
Thanks for you reply .
My property address 14 Warru Gdns Success Wa 6164 - Job 23726
My email amanda_5202@hotmail.com
Thanks
Amanda Yee
Michael S.asked
Finished the house in october 2020. And lots of cracks, scratches, and other defect thing. And until now I ask for you to come and visit onsite and see it for yourself. But until now nobody dare to come and talk and fix the defects? Is this how Dale Alcock who won alot of award treat their customers?
No answers
Michael S.asked
The contract said to provide Aircon to suit the size of the house. What we get is aircon system that only can be used for half the house, either bedrooms or living room. Dale Alcock said it is our fault that we did not ask the detail about the aircon since beginning. Any opinion regarding this issues? I hope others will not get tricked by this tricky contract!
1 answer
Just had a phone call with Jeremy. He said that for Delano house, Dale Alcock supplies aircon only half of the required capacity for the whole house to all their customers. That is their standard.
I wonder is that true? Or Am I the only one who got tricked by the contract that says Dale Alcock will supply aircon that suit the house but what they mean is only half the house capacity?
Details
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Customer S.Dale Alcock Homes
Hi Rebekah,
do it with. We look forward to seeing your make the house a home and fill it with memories. Thanks, AbbeyThanks for taking the time to leave a review for this - Pete will be thrilled to hear such positive words! It is a very exciting time building a new home and we are happy you chose us to ... Read more