Dan Murphy's Physical store

Gimmicks! Why can't you just buy a case of beer or a bottle of wine at a fair price without some gimmick? They inflate the price and pretend it is a "discount for members" or demand 2 for 1 to get the fair price. Their accountants tell them 75% of… Read more

sales are to members. They don't realise how much they annoy the other 25% with their gimmicks trying to get people to hand over personal data. These companies run by accountants eventually fail because they do not respect the customer.

I did a online order to collect at a convenient time the following day.. it was a new experience for me as I normally go there (Jimboomba)and shop there personally , but being pushed for time I did the click & collect thing..Never again as the staff… Read more

must hate it as it puts them out guess…I was treated like a Lepor and the grey haired manager was short and rude to say the list.. I was holding my ID and he grunted at me “ I need to see ID MATE..Dans need to train their staff or drop the click and collect over the Xmas period or put more staff on..I won’t shop there again or my family & we spend thousands there a year…

Appalling - Newstead You go to a store to collect what they advertise online for a certain price - picture and price cannot be clearer - you get to a store that has it and they refuse to match their own price that they have advertised and give you… Read more

the excuse that they cannot control ‘google’ and must be set to your location … but their is NO LOCATION - this is false advertising & they should be fined - it should be taken up with the office for fair trading - no company advertises something & then refuses to honour it - unless you are so big you don’t care and that’s what they are about

I was at Watergardens Dan Murphy on the weekend. I had this lovely lady by the name of Toni which was so helpful , Patience and understanding. She helped me with the $15 off discount but i wasnt able to use it untill she asked her manager and reason i couldnt use it i wasnt logged into my account so she helped me log in and i did end up.getting $15 off. Show details

Thank you so much to the staff member Nick who assisted an aged pensioner to jump start his car, fantastic above and beyond the call of duty he works at the Gabba store once again thank you.

Corio store- shout out to the young lad Cooper who was handing out samples of lite beer this afternoon. What a polite and knowledgeable person, such a pleasure to have a conversation with. I hope the manager passed on my compliments to him. Show details

Your 5 cents off a bottle of kaluha some joke it cost more to drive that extra to get that and no flybys. The service is not good you buy six bottles of wine and You have to pack it into the box that you have requested. That is while you wait for card to be scanned for no benifits. What a joke!! Your service has failed in the years. I have… Read more

started to purchase from liquorland may be 5 cents dearer but customer service is far superior. Get your Act /service together. Very disappointed. I have been a client for over 40 years does that mean anything??? Sad

Attempted to purchase 2 cartons of beer & 1 carton of cider at Mt. Barker Dan Murphy today at approx. 1300 hrs. 3 adults. Youngest being 24 yo. Checkout young man asked for my sons ID (fair enough), he had is California driving licence. (which hes been using as ID when visiting Australia since he was 18). The Dan Murphys employee refused all 3 of… Read more

us service because of my sons ID!. So none of us could purchase any alcohole!. Never seen this before. The DM guy was also quite arrogant. So we left our cartons on the checkout and drove to another bottle shop where we were served without issue after showing my sons ID. Hmmmmmm.... Thank you Dan Murphy, for not poor service, but No Service!!.

the range is now one of the worst in a modern liquor outlet . Morley in perth has a whole section dedicated to ginger beer . ??? you got to be kidding . They only had two varieties of pilsiner .. Pale ales are so yesterday . get with the times Murphys . Your prices are now just a con ( don't match costco prices ??) gave them another chance after… Read more

they put the wrong vintage wine into my pickup order .. ( twenty kilometre return trip not with returning them ) NOW THEY STOCK CHINESE MADE CORONA AND BUDWEISER !!! don't care about customer ..just turning into an outdated box shop..won't be back

Today I visited the Kawana Store, i am generally a very strong person however having just completed Chemo and I was struggling a bit and feeling a bit weaker than normal, a very kind Staff Member stopped and offered his help in the Car Park normally I would decline however was so grateful today and he was just divine and respectful and loaded the… Read more

5 Boxes into my car. Sadly I did not get his name however Jordon served me ate the Check out and he was also equally as kind and respectful, thank you so much as you turned my not so good day into a happy one.

I'm a member of Dan Murphy's for a long time and today i got scammed i was asked if I was a member by a staff member to get a discount. For the first time I checked my recipes to look at how much of a discount I got and it turned out that I got no discount. When I asked i was told that you only get a discount every 2th week this is not told to… Read more

you when you join so you go and buy your drinks and you think you have got a discount because the member of staff asks you are you a member. So if it's not a discount week way ask are you a member for it's a scam and it will be the last time I'll be buying anything from Dan the Scam Murphy's

dan murphy's deception bay... aggressive angry and ignorant. Female Manager there we will call A. Berated a 40yo man and his 16yo daughter, asked daughter who was clearly not buying alcohol for Id. when man said i am buying it she exploded saying how can i be sure she won't drink it. I need your assurance its for you ... it's against the law..… Read more

Every time I go into the store, she is abusing another customer.. She threatened an elderly guy for not responding when she asked if he wanted receipt and I honestly don't think he heard her.

I do like the range and the member price specials. I like that they have a high turnover which assures freshness but they need to keep the cool room colder as beers are often warm. Show details

Don't bother to try and phone a Dan Murphy store and expect to speak to an actual person or received any sort of customer service. The phone number is a recorded message fobbing you off to use the online bot then terminates the call. No personal interaction or customer service provided

A systemic error that seems to occur frequently, about 50% of visits, is incorrect pricing at checkout. In particular when buying “member offers”. This is exacerbated by the way the checkout screen shows purchases as they are scanned. Discounts do not display until totalled. They then display as red deductions at the bottom not beside the… Read more

discounted item. (Printed receipts show the discount directly under its item.) An example:

A beer was a member offer at $59 for a 24 bottle case. As they had no full case, I was told to take 4 6-packs and it would be charged as a case. At the checkout, each 6-pack was charged at $22.99. ($91.96 total) The discount given at the end was $26.97, making the cost of the beer $64.99 and not $59. Sorting that out took some time with staff!

That is not the first time “errors” of that sort have occurred; sometimes the correct price doesn’t scan or staff say the offer is not on a particular item, when it clearly states it is. (I’ve had to show staff in store.).

Dan Murphy’s does have some good prices and offers, but my advice is to check with other outlets before going there (they are not always the cheapest) and pay attention at the checkout and then check again on your receipt.

Tried the website to order a delivery for a party several times over a 24hr period. When trying to pay it asked for verification and then kept buffering. Frustrating to say the least, so ended up travelling to the store to try to get it sorted. On the day of the event ONLY half of the order was delivered tried to ring to fix it but was an… Read more

automated message which then automatically hung up on me!! Once again had to drop what I was doing on the day of the party when the clock was ticking and physically travel to the store to retrieve the full order! Totally defeats in every way the convenience of easy online delivery particularly when you have placed a big order of heavy cartons. Would NOT recommend it and Definitely won’t be doing it again! Stress level 11/10!!

Since Dan Murphy was bought out by another company. The products that I was always able to get in the past, have sold out too early (they didn't order enough). The specials are pathetic, the stock is disorganised and the list goes on. Show details

We sell beer and all things nice, what we will not do is make beer cold we are to frighten to walk into a cold room, and that even depends if that room has even worked for over 10 year's, talk about complete trash. Show details

Dan Murphy's has gone woke with trash management and unhelpful attendants, if you can find one. Kelmscott store has gone down hill rapidly due to woke management and the typical Woolworth attitude.. Show details

DM's price matching is false advertising - THEY WEASEL OUT OF IT! Qantas has Pommeroy for $450 per case (or $75 per bottle). When we went to Smithfield store they only had 4 bottles with no additional stock. When we offered to buy the 4 bottles they refused as it was through Qantas (because the girl said it is paid membership club). There is no membership we are just on their wine mailing list. Show details

My wife and son who just came from Japan, went into Dan Murphy store to buy some alcohol, when they finished, they went to the counter to pay, but my son who is 34 years old, was asked for his ID, luckily he had his passport in the car, why did he need an ID when my wife paid for it, the next day my wife and I went to the same store, I went to pay… Read more

for the item and asked the lady why if my wife paid for the alcohol, why did my son need his ID, she explained that if the person at the counter, believed that the person is under 25 they need to show an ID, I know that some people look young but he is 16 years older that 18, I then asked for someone to show me a sign which states that all person who enters the store must have an ID, no matter who pays for the item, then a 20 year old attendant who knew everything and I were in a discussion, I asked him if my son did not have an ID with him what would have happened, he said that they would not let my wife purchase, I was upset due to there is no sign outside the store, to state that all persons entering the store much have an ID, he then refused to let me buy what I had in my cart, I have been a member for many years and his attitude was not needed, then a nice lady can between us and explained nicely the policy, and let me purchase my item, I also explained to the lady that on the way in a security guard should look at the people prior to the entry, the problem to me it is very simple, if there is a sign outside which states, all persons to carry an ID when entering the store, it takes the responsibility for the attendant to guess their age like my sons , there should be a sign outside stating that you must have an ID when you enter the store, not on the inside when it's too late, and you purchase and item and one member does not have an ID with them, and you are refused to purchase.

Try and log in. You will be advised that a verification code will be sent. Suggest you go on holiday and come back in 2 weeks….mine never arrived even after 5 attempts. Tried to call to get the number of a store. Good luck. Went to my local Murphys and they said they would try and get the number and get back to me. No appearance your worship.… Read more

When Jayne Hardlicquor takes over in 5 months I hope she tries to navigate the site and she will soon discover why they are loosing money hand over fist.