DeLonghi Perfecta ESAM5500 Questions & Answers

Hi Simo, have you made sure that it is clean where it connects or not being in all the way. If not you may need it serviced. Alternatively I heat my milk in the microwave to avoid cleaning. If you need milk frothy, heat milk in microwave in a coffee plunger ( make sure no metal in plunger jug) and press up and down to create the best froth ever.

Hi Andrew, Thanks for your contact to us at De'Longhi Group. I am so sorry for this happen with your machine. When this happening, I sad to say but there is not much troubleshooting to offer. Please ensure that all power is completely on to the unit, that is all we can advise. We would like to invite you to a service centre. Kindly follow the instructions below to locate a service centre near you: Please click on the link – enter your suburb and a list of service providers for this product will appear. Contact the service agent closest to you and they can assist you with Warranty or Non-Warranty service or repairs & spare parts.

Australia: external link  New Zealand: external link 

Thanks Team De'Longhi

Problem his insert the infuser but the infuser installed correctly and after start up I have noise in the motor and blocked upper side.the solution please

Hi Richard, I'm not sure what you mean by the outer case??? the water tank should be all in one and just slide into place. I would ring De'Longhi Customer Service on 1800 126 659 and they will be able to help you further.

the external cover plate which attaches to the replacement tank

Hi Richard, it sounds best to contact our customer service team and they will be able to direct you through the process. You can either DIRECT message us with you contact details and we will pass them on or alternately ring direct on 1800 126 659.

The only thing I can think of is to pull the plug out of the wall, which resets the machine. That should reset the position of the infuser, which you can then remove and clean and try plugging it in again.

Elizabeth could be on the right track .. if it is a computer chip/memory issue No.1-turn off then unplug for 10 minutes No.2 -push and hold the on button a few times whilst unplugged No.3 - keep your fingers crossed, plug it in and turn it on if that doesn't work repeat 1-2-3 up to 2 more times or try calling DeLonghi customer support, if your in Australia it's 1800 126 659 I think

Has it got a temperature setting to make the milk hotter?

Hi, I have the same issue. Did you find a solution?

The one I purchased on eBay was defective. So I bought the later model also on eBay and that works well. The most important lesson I learned was not to try removing the infuser after it jammed. I discovered that it is imperative to unplug the machine from the power point and then to plug it back in again. This resets the machine, including the infuser. Then the machine will attempt self-diagnosis I think. That may solve your problem. (Turning the machine off and on again using the power button on the machine is not enough - you have to unplug it.) If I had known that one fact I might have been able to salvage the defective machine just by removing and replacing the infuser.

I checked the manual (which you can download) and this is what it says under troubleshooting: The coffee is not hot • The cups have not been preheated. • The infuser has cooled down because 2 to 3 minutes have elapsed since the last coffee was made. • Heat the cups by rinsing them in hot water or leaving them to rest for at least 20 minutes on the cup warmer tray. • Before making coffee, heat the infuser by pressing the button (fig. 29).

try to wash your tank with descaling solution(you should ware gloves)and it will be like new, a more easy option is to use filtered water

Descale the unit, if never done boiler could be blocked. Will possibly need replacing if that is the problem. Otherwise there is a known problem with the circuit board but that usually causes cappuchino/hot water outlet (milk) failure.

had this happen to me, it was time to descale and we were going away for two weeks, thought we would do it when we came back. the spouts started blocking up with dried up coffee sediment which caused the water to over flow inside the unit, once I unblocked the spouts with wire I was able to do a descale. all is OK now

I had to buy one also, complete original DeLongie @ $77 new in box as I got the machine for free. Should work ok as i believe it has a sensor when the outlet at bottom of tank inserts in machine.

Thank you. Will see how it goes

I havent used the machine for froth much. My coffee is usually just a short or long black. I would suggest looking online to see your closest service centre & calling them for some advice. Good Luck!