Machine was great until it wasn't. Milk not dispensing correctly even after repair.
I have had my machine a few years now and it has made next to perfect coffee with perfect and consistent milk froth over that time. I love this machine, perfect size and aesthetics, if only it was still working correctly.
In the past month the milk froth has been very inconsistent, where the machine will start making the froth but will stop and start, pushing air and milk and overly bubbly poor froth. Often I will have to keep re-pressing the button to get enough froth as it's not aerating it correctly and in some cases not at all. The stoppin...g and starting of the milk dispensing seems like a boiler or pressure issue to me and the machine certainly makes more gurgling noises from the right side than it ever did. I had tested everything and descaled, reset machine, new milk, reset the levels of coffee and milk and reset the correct water hardness settings and ensured the jug was assembled with the take-up tube aligned as required. I sent my machine to a registered repair agent and finally got the machine back, they claimed in was simply the milk jug head, and that they tested it 10 times and was working correctly. I questioned the agent but hoped that a proper clean of all parts and a new milk jug head may have resolved my issue. I was wrong, on the first coffee the problem was evident. I have again set the levels and water hardness but the problem remains. The milk froth is inconsistent and it continues to stop and start as if the boiler or pressure cannot be maintained for a sustained time to actually make the milk part of the beverage. What are my options, do I send this to another more reputable repair agent that will actually listen to my problem and understand it. Can Delonghi shed some light on this issue and suggest what the problem might be? Could it be the milk boiler? BTW the coffee side of the machine is still performing correctly and has never had any issues
Will not froth milk
Called customer service. They offered no solutions other than pushing to sell me a new machine at a greater price than available online. Reading other reviews, I would agree that customer service is VERY POOR.
Purchased at Nespresso company store for A$400.00.
- Nespresso Lattissima+ EN520B (Black)
- Verified purchase
waste of money .don't buy it
I bought Delonghi EN560B Nespresso Lattissima Touch Coffee Machine 3 days ago, now the milk is cold and i can't get hot milk ,or hot coffee, it was working for the 2 first days but now it make cold coffee.
The reviewer stated that an incentive was offered for this review
Brilliant machine and close to cafe quality coffee
I got the compact machine today as a back up during the COVID19 crisis and after a couple of issues with the pods initially I was able to make my first coffee. The coffee filter is easy to use once you figure out how to insert the pods and the milk frother is brilliant. It's very easy to clean too. It's also attractive on the bench. I love this machine and cannot believe I didn't buy it sooner as it's such a joy to use when I can't get to a cafe.
- Nespresso Lattissima+ EN521R (Red)
- Verified purchase
Purchased 30th April '19, no longer froths milk
Bought coffee machine 9 months ago, I followed cleaning instructions for the machine & milk frother but sadly coffee machine will not froth milk anymore. Phone Delonghi & they sent me another Milk Carafe which I received today. For 4th time in 5 days I descaled machine but orange light remains on which indicates it needs descaling. Used the new milk carafe & it doesn't froth milk. Phoned Delonghi & I was asked to pack up machine & send via Courier to their repair centre in Sydney. I want a coffee machine that at least survives the 2 year warranty period & continues to work, not sit in a repair centre. Not good value for the price paid particularly as we now live in a throw away society which is where this machine belongs THE TIP.
Leaking into to used pods container - only option is to replace with a better machine
Good quality & consistent (when new) & good temp
Leaked into used pod container & overflows onto bench
Have seen videos showing fixes but none worked
Haven’t tried rescaling will that fix?
Looking at buying another machine.
Purchased in January 2017 at HN Enoggera for A$300.00.
- Nespresso Lattissima+
- Verified purchase
Shocking uncaring disinterested customer service
1/2/2019. I have just hung up from the Nespresso Service department having wasted about 90 minutes being pushed through all sorts of hoops regarding my faulty Latisimo Plus Machine.
This is the third time it's been back to the doctor for repairs and once again I'm slugged for an additional $130.00. I have two machines both of which have been playing up regularly.
The girl I spoke to regarding the repair couldn't care less. After explaining that I wasn't a fool and understood how to use the machine, I was put onto her supervisor who had an...even less helpful manner. I'm a member of the Nespresso Club (which appears to be meaningless) and have been a loyal customer for years with two machines. All of this means nothing. I'm now putting together my complaint to the OFT regarding these guys and the rubbish product they are selling - AND the rubbish customer service they provide.
Hope it never breaks!
Had for over 3 years. Works perfectly and is regularly used by 4 people in our home. Temperature is great and consistent. So much easier than our old machine to use. Would buy this same machine again but I see it is discontinued so I hope it lasts for many years to come
Had so much trouble with this machine, sent it back after 1year for manufacture reset, some months later it started to play up again, after contacting Nespresso they informed me my machine was out of warranty & if I wanted to have it repaired it would cost me$150.00 , Ideclined their offer. Disappointed with this product!
- Nespresso Lattissima+ EN521R (Red)
- Verified purchase
A bit of a Disappointment
Having owned two Jura fully automatic machines over the last 15 years I was not prepared to shell out the $2,000 for a new one after my J5 went to heaven.
I remembered back to a pod machine I bought for a friend about 6 years ago .It was a nespresso and gave a nice cup of coffee ,so I decided to go down that path and purchased a Delonghi Nespresso Lattissma plus after watching a few videos and a few reviews.
Having received the machine I tried a number of pods ranging from Coles , Nespresso,and Mycuppa and Espressoland.
What I found was dis...
I cannot live without my machine, I always have a spare backup machine on standby
I love my machine, I average drinking 6-8 coffees personally a day, crema beautiful, so compatible with all brands of coffee, I take my machine on holidays with me.
The temperature is fantastic, no complaints, also use it for making tea, magic. as I said I cannot be without it
good size machine doesn’t take up much space on the bench.
Love that you can store any unused milk in the fridge. Can easily make numerous coffees quickly.
Easy to clean, all top dishwasher safe.
Have had the machine for 5 yrs and have noticed the milk does froth as per the setting selected may be because it is old.
Can’t live without it
We use this little wonder between 3 and 4 times every day. It makes a fantastic coffee that is nice and hot.
We are so impressed that we have taken it on road trips and in our caravan to make sure we get the coffee we want every time.
It’s so easy to use and clean that when we eventually wear it out we will get the new version of it.
Compact and really easy to use.
My sales team are very happy I purchased this for our office. Would recommend for home or small office use
with the variety of pods available it's so easy to make a cuppa exactly the way you and your friends like it
I can make up to 4 coffees by filling up the milk steamer. The coffee is great . It's easy to clean too
best coffee machine i have ever bought so easy to use coffee tastes fantastic and so fresh and hot, milk frother is the best thing in the world i cant live without and one button and you have a professionally made coffee in a matter of 2 minutes! how easy is that
Cafe style coffees at home!!
Bought this coffee machine from Good guys on their VIP promotion night. I would say best decision I have ever made. This machine is so easy to use, so compact does not occupy much space in the kitchen and you can have best flavour coffees everyday. Nespresso capsules tastes the best!!
Makes very nice cream coffee
Bought this because I love an early cuppa in the morning and sometimes lunch. The milk is just the right amount and foams really nicely on top. It's not super strong too and always makes the same tasting coffee. It was super hard to find more small cups so we use the main one and transfer into a different cup
Enjoying this product
Very satisfied with this machine.
The coffee produced is good, still trying out different flavours.
The temperature is always correct but I wish the froth was a bit thicker.
On the whole, very pleased. The instructions were easy to follow and it's easy to keep clean.
It looks good on the bench.
- Nespresso Lattissima+ EN520R (Red)
- Verified purchase
Easy to use and keep clean
We have had our machine now for almost 7 years. It is still working very well, easy to use and keep clean. It makes a great cup of coffee. The only thing is, it doesn't heat the milk hot enough for our liking, maybe because it is so old. Overall, we are still very happy with ours and happy to continue using it.
Can’t start my day without it!
I purchased a Latissima Plus from the Good Guys when they were on special for $260.
The build in milk frother makes for a beautiful cup of coffee every morning, it’s easy to clean in the dishwasher.
The machine takes up very little bench space, and only takes a few a seconds to warm up.
October 28th 2018 Update: Customer Service is outstanding!
I love my coffee machine - it makes a beautiful cup of coffee, but that’s not what this review is about.
Questions & Answers
Hello after 8 years my Lattissima 520 has given me my first problem. When i went to make coffee, the machine will start up as normal, the water tank level will go down as normal showing the machine is taking water but no water comes through the coffee capsule. Instead it ends up in the water watch basin in the bottom. The machine then stops the cycle after about 5 seconds and all 4 lights blink on and off a few times then everything stops. The water in the catch basin in not hot. Any ideas on what could be the problem? I have take the whole machine apart so I am ready to replace whichever part needs replacing. If someone could explain the flow of water in the machine that might help as well. thanks!
Which pods can be used with this machine? Can I buy universal pods?
My EWN520PW is forcing water down into the container that collects the used pods, so I only get half a cup of coffee. How can I fix this ? Your advice would be most appreciated. Many thanks, Eugene
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