DeRucci Physical Store

Terrible customer service. Purchased some chairs from here and they were defective! After a 3 month wait we finally got them delivered to our house but when they arrived they had scratches on them (we were very dissapointed, especially after such a long wait). When I contacted them about this the staff memeber became hostile and said I scrached… Read more

them. When I told them this wasn't the case they said there was nothing I could do as apparently their company does not care about compliants. Unbelievable!

My parents paid a deposit for a product, but later realised it didn’t suit their needs. They received a written email from De Rucci confirming they could use that deposit toward other furniture. But when they went back to do exactly that, staff at the Logan store completely backtracked, ignored their own email, and even after consulting a… Read more

manager, insisted my parents must either take the original item or lose their money.

This is not only unprofessional, it’s flat-out dishonest. It shows a complete lack of integrity, and it’s shocking that a company operating in Australia thinks it can treat customers like this and ignore basic consumer rights.

If you value your money, time, or dignity as a customer — stay far away from De Rucci, especially the Logan location. They will happily take your deposit and trap you with it.

Always 5 star service at De Rucci – I first discovered De Rucci about 2 years ago when I had the exciting job of completely furnishing my new home, I needed everything and De Rucci had it all. I have almost completey furnished my home with beautiful De Rucci pieces and 2 years on, I still turn to De Rucci if I need something else. Roxanne at the Bundall is one of the best sales… Read more

people I have ever dealt with, not pushy, honest and goes above and beyond for her customers.

I also purchased the Massage Chair, I have had it for over a year now and I love it!! When it arrived it was better than the one in the store.

Amazing Experience – I went in looking for a lounge. The customer service and care Celine provided was five star. I highly recommend this store as all staff were helpful. I am now considering the purchase of a massage chair as well as our lounge. One of the best experiences I have had in a retail environment. Show details

The five star journey – The five stars began with the no fuss service. Yvonne went above and beyond all expectations to assist us with our choices. The products are outstanding. The quality and finish superb . Delivery prompt and efficient . The guys worked in sync, there were careful when they installed our table and chairs and checked their work thoroughly. They cleaned up everything before they left. Best service ever Show details

Very disappointed with De Rucci customer service, specially at Logan. I received an email confirmation that I can use my paid deposit towards other furniture purchases. Now they are completely disrespectful of their own email (which was consulted by a manger) and forcing me to buy the product that will not suit my needs or loose my money. This is… Read more

unexpected and hostile towards consumer and consumer right in Australia.

Please everyone refrain from dealing with them as you could be the next victim.

one of the staff was very rude, had his shirt off, sweating everywhere on the furniture we bought, confused our furniture with someone else’s, then instead of putting the furniture on the floor he fully dropped it to break and took it apart to fix it instead of a refund, (as well as bleeding everywhere, had blood everywhere in the house.) it was impolite and disrespectful and I’m very disappointed on how I’ve received my stuff.

Bad customer service ever – Got a quotion for bed $4600 inc GST and later on said slates not included need to pay $400 extra for slates . After few hours spending to choose the bed. Such a bad customer service. Buying furniture from de Rucci from last 5 years . Show details

A nightly disappointment – Bought the whole ensemble with a MZZ4-137 mattress. It is hard and not like the one in the store. I was told that eventually it would wear in like an old shoe. Alternatively, I could spend another $1,000+ to 'swap' it. I will be reminded every night how disappointed I am with de Rucci. Show details

Scammers, comitting fraud under CONSUMER LAWS - wont refund me ! – I purchased a massage chair for $9000, i've only used it once as it is completely different to the chair i used in the shop. It's now been 2 months and they still refuse to REFUND ME. So i have lodged a complaint against them with fair trading , ACCC and also am taking them to court. I have given them 2 months and they still refuse to refund me as… Read more

a customer. I will be seeing Derucci in court as the queensland tribunal will summon them, they will order a REFUND and close your business and tarnish the reputation of your business. Anyone looking to buy from DERUCCI please do not. They take your money so easy, but they DO NOT give it back. They do not follow AUSTRALIA LAW and should be punished for there actions. See you in court derucci and expect to pay up to $40,000+ in court fees. Thanks John.

Excellent service – Excellent service at the DeRucci Fortitude Valley Store- Love this mattress and would absolutely purchase again. Angela is amazing, so helpful and patient with our questions. Highly recommend. Show details

Amazing staff – Rong !! You are the best. Your store presented perfectly and the range of quality furniture was an easy decision. We purchased a king bed , a leather lounge and a large book case along with a few other items . You are professional and made it easy . Delivery and assembly was done in a good time frame . We did have a problem with an accessory not… Read more

being perfect but you solved that within the day . Demi made the delivery contact and arrival easy . The delivery guys are very good, they did everything quickly and perfectly , no mess or trouble. Thank you Rong

Terrible customer Service – I have a terrible experience with this furniture company so called DeRucci. The customer service is terrible after holding my deposit for more than a year. There are so many other companies who can provide us with great customer service so why should buy furniture with this company. Terrible experience. I never recommend this company to any of my near and dear one. Never, never never. Show details

Customer care is non-existent - Alexandria – After a lengthy wait the bed and side tables arrived. After delivery i noticed a large indentation in the leather. Repeated emails to the store have resulted in repeated assurances that my complaint (and photos) had been passed on to customer service and that i would be contacted within 5-8 business days. This has not happened. Customer care is woeful for products in this price range. Show details

Terrible product and bad customer service – We ordered a 3-seater sofa from De Rucci. I did not do a full examination of the sofa as I trusted that it’s brand new, not floor stock and should be in good condition. But after the delivery people left, I notice a 5 cm crack at the back of the sofa. I emailed them with the picture of the crack and called them. They said they would get back to me… Read more

after checking with the warehouse manager. But they didn’t call back. When I called, they insisted that I had signed the delivery docket, so, there was nothing they could do! And their products could not be returned. It was all my fault for not checking! So, the fact that a sofa could have a 5cm crack after only a few hours of delivery when no one had ever touched it definitely tell you a lot of the poor quality of their product!!

Pathetic customer dealing and bluffing – Pathetic customer dealing, bluffing if customers, miscommunicating, highly unprofessional sales people and managers both [Name Removed] and [Name Removed] highly unhelpful. There is no customer contact number or email to complaint or to communicate. Have been bluffed on a purchase order and they are changing their statements now. Highly… Read more

unprofessional company where there is no customer care, no customer rights at all. No contact number or emails addresses to communicate. We are highly unhappy with derucci service and customer dealing. If this is a good company of good quality then they should sort out customer complaints at first instance.

Outstanding customer service – Today we have purchased a beautiful table and chairs from the Fortitude Valley store and received fantastic customer service from Yvonne. It’s very rare to find a great and dedicated professional sales person. We can highly recommend Yvonne. We hope the delivery process will be as good and enjoyable. Meg & Thomas Show details

Extremely disappointed – We purchased a really expensive King Size latex mattress - the first one they delivered was nothing like the cloud-like mattress in store. It was hard and sloped off towards the sides so much so that, if you got anywhere near the edge, you risked rolling off the edge. On top of that, when we opened it, it had the most FOUL odour, literally as if… Read more

something had died inside the mattress. We had to sleep with the windows open, thank goodness it was summer! We asked for a refund, but they refused. It took them 3 weeks to replace it with one that didn't stink and was relatively soft. The guys that brought the new mattress were even horrified with how badly it smelled. We were happy with the new mattress they delivered, however, within the warranty period it has sagged badly on both sides. We have tried to contact customer service but nobody ever answers. I will never again touch anything from this company masquerading as a quality European brand.

Thank you! – Have purchased 3 mattresses from DeRucci over the years, both king and queen. Very high quality products. Can’t recommend them enough. This time there was some confusion during the delivery, however the staff at Logan store helped to resolve the issue promptly. Thank you Wayne, Rong and Rebecca for your help. You guys were great! Show details

Beautiful showroom and high-quality products – Fantastic staff very helpful in all purchases.. no pressure buying.. would recommend if you’re requiring high-quality modern affordable furniture.. incredible delivery speed being the next day on our purchase.. delivery drivers set up our bed and removed all packing boxes etc which is something you don’t see very often… Highly recommended thank you Derucci team.. Show details

Received my Table – Yesterday I received my MDF with walnut veneer + jazz white marble + walnut solid wood legs table 160*90*37CM and what a difference it made to the look of my lounge room. Just Wow!!! Very happy with my purchase, from the Fortitude Valley Store, especially the way Yvonne looked after me. Very professional, and kept me up to date throughout the… Read more

whole process from the time I paid the moeny to the time the table was delivered and installed. I would recommend them very highly. 10 out of 10 from me. John

Cant get the order right!! – The staff are helpful but the factory cannot get the order right, supposedly, we are given an interim lounge and now have to wait another 4 months because they have to redo our order overseas! Upon delivery of the interim lounge, owe were to receive another chair from floor stock and a table lamp which was not delivered. The chair was still on… Read more

their showroom floor unwrapped and when I turned around they quickly wrapped it. Not happy and close to cancelling whole order!!!!

Warranty and Guarantee – Purchased an expensive leather cough in March 2019. After 2 years faced a Mechanical issue with the head rest so i have approached the shop received a formal reply and i have to send multiple e mails and chase up on phones with feedback of being charged a fees for the service. I am very unhappy at the start but later this was fixed under warranty.  Show details ·  2