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Desired Living Online Store

Desired Living Online Store

3.9 from 20 reviews · View Statistics
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Reviews

3.9
20 reviews
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Margaret
MargaretAdelaide
  • 4 reviews
  • 6 likes

Sofa and coffee table

published

It was easy to navigate the store, the range of products was acceptable, I don't know about the quality bcause it was only delivered yesterday and is still unpacked - I don't know about the assembly yet but I am annoyed that there was a piece of the coffee table missing

Shipping
3/5
Incentivised Review No
Nick
NickIllawarra, NSW

Totally cheated

published

I ordered their Orion u lounge and absolutely not happy with the product quality. I complained to them but was told that they were minor defects. I paid 3500 to buy a new lounge with ‘minor defects’ and waited 3 months for it. It’s been weeks since my complaint but they have not done anything about it yet.

Product Quality
1/5
Incentivised Review No

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0.0
(1,234)
Steve Pisaniello
Steve PisanielloMetropolitan Adelaide, SA

Have not received full purchase

published

I purchased a lounge suit with coffee table had it custom made in August and put deposit down.
I received purchase 3 mths later minus coffee table but had too send the rest of money on day of delivery.
Have been harassing them since delivery about our coffee table and getting the run around, it is now nearly end of March still no coffee table which is 6 mths later.
We are willing to fill customers in how bad these people are in responding to our recent experience with our purchase and how bad they are you can contact me on [Email Removed].
I would rather send my lounge suit back and get my money back never never again.
Do not purchase from this company!!!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Steve Pisaniello
Steve Pisaniello

Stop taking my email down.

Long wait but worth it

published

Our flake leather lounge set arrived yesterday and everyone that has seen it has commented on how good it looks. The wait time was around 13 weeks for us which is a bit longer than the 8-12 weeks advertised. However we accept this in this covid environment does impact everyone. Well worth waiting especially for the price compared to a similar couch elsewhere which was double the price !

Product Quality
5/5
Incentivised Review No
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Perfect customisation down to the finer details!

published

Firstly thank you for a wonderful couch delivered. We are impressed by the level of customisation that is possible via your website . I would recommend you somehow replicate it for your mobile users but perhaps that might be a bit more difficult for a smaller screen profile. Either way very happy with the quality and service and we would happy to be return customer if we ever need another sofa .

Product Quality
5/5
Shipping
5/5
Incentivised Review No

Good service excellent help

published

I have dealt with ambreen who has been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a tv cabinet and a single armchair on order. While we love the furniture, the customer service is really what impresses us!

Product Quality
5/5
Shipping
4/5

Impressive after hours service

published

I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend

Product Quality
5/5
Shipping
4/5

Picture perfect - thanks

published

We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !

Product Quality
5/5
Shipping
5/5

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0.0
(1,234)

Good price and happy with my purchase

published

I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.

Product Quality
5/5
Shipping
5/5
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Aiva M.
Aiva M.Metropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Online Shoppers

published
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Product Quality
3/5
Shipping
3/5
Noel K.
Noel K.Sydney, NSW
  • 2 reviews

Good product

published

They provide fully customizable furniture online so that was great. Had some really nice designs and the sofa that arrived seems good quality. Prices of the sofas are good but the shipping is pretty pricey.

Product Quality
4/5
Shipping
3/5

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0.0
(1,234)
Diane
DianeSouth East Queensland, QLD

Terrible furniture and service

published
Product Quality
1/5
Shipping
5/5
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kaycrowe
kaycroweSouth East Queensland, QLD

No communication from company

published

They have taken my money, I can’t get a response from email or phone call and no product after 4 weeks. Please advise how I can get a response. Not happy.

Incentivised Review No

Overall good experience with some areas for improvements

published

Firstly we had a broadly pleasant experience shopping with Desired Living . The sofa came on time and the quality was as expected . Just a feedback , the whole customer would have been more perfect if you kept us informed throughout the purchase and delivery timeframe . Not a major thing but just something for your guys to improve on . Otherwise would say that we are advocaters of your business - many thanks

Product Quality
5/5
Shipping
5/5

Slightly long a wait but worth it

published

We are loving our new couch which came 9 weeks after we placed the deposit . To be fair, we were told 8-12 weeks at the time we placed the order. The couch is a beautiful match to our burgendy interior which was rather hard to match and we had to look around a fair bit to find a supplier that carried this colour range .

Product Quality
5/5
Incentivised Review No
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Desired Living Online Store

Details

Compare both Desired Living
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Living and Sofas
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