Desired Living Online Store

Rip Off Merchants – Have been waiting more than 6 months for my lounge. Have been lied to twice about delivery. They have all my money. Won't return phone calls or reply to emails.

COUCH PERFECTION!!!! – I looked online for at least 3 months, comparing quality, design and options. Decision made thankfully We received our couch and could not be happier. Comfortable and beautifully designed. Ordering online was easy, a follow up call from the vendor was made to me to ensure what I had chosen met my needs. Brilliant service. Couch delivered, assembled easily. Thank you so much!!!

Expectations surpassed – I was aware I was taking a risk with ordering a lounge suite online and was somewhat apprehensive during the long wait for it to arrive. I'm delighted to say, however, that it met my expectations in every way. The white leather floaty suite is superbly crafted and looks stunning. Many thanks to all involved for producing furniture at such an affordable price.

I recommend for leather lounges – Unable to visit the store and cautious to buy online however after researching and talking extensively to the staff who were knowledgeable and helpful I made an order. A long wait and with my luck a little delayed but I got it yesterday. The relief and happiness I felt when I saw it, words cannot express. I recommend for leather sofas.

Company does not seem to support the warranty – This is the first negative review I've ever made. I bought a couch from desiredliving in 2022. It's a nice couch, I really like it. 18 months later the frame underneath one of the legs has broken. I contacted desiredliving in March 2024 to have it fixed (as it's covered under warranty). It's now August 2024 and a technician still has not… Read more

arrived to take a look.

Initially they were quick to respond when I first contacted them, but now they are quiet and will not respond to me or tell me when a technician will attend.

This is disappointing.

**Edit** 15/01/2025 They eventually got around to sending people over to fix the couch in November. It took awhile for it to get sorted but they eventually followed through and had it fixed. From what I understand they had issues with one of their contractors and so they had to find a different contractor.

8 months not delivered misleading and fabricate stories fake ETA – I purchase 3 seater 2 sofas, 26th of December 2023 so far nothing delivered, fail to give eta and this business is absolutely misleading customers and this business is fraud, Please report to all effected customers for consumer business affairs asap, It is unbelievable this business stick hanging around and misleading customers without getting… Read more

any law-and-order punishment. Unfortunate there is no law protect for the customers. This business still selling and cheat people hard earn money no authority has question about them. This is not fare Definity this business needs to pay all back .

Very disappointing – Ordered couch in December. 6 months to arrive. Arrived without Australian electrical connections for the recliners. Contacted Desired living. They said they posted 2 x power pack cords to me on the 12th of July. Nothing has arrived. I'm very disappointed. Left multiple voicemails and emails for this company with no response.

No communication warranty still not completed one year later – When we received our lounge the footrest stools were missing and the coffee table glass was broken. I have spent the last year chasing this up. I was emailed- The Items have finally be loaded on board a container arriving into Melb in the 1st week of July We will post it out to you once it gets here. And then Nothing /silence and now I'm being ignored and not getting any response back! Do not use this company

never buy from here! – fake discounts, waited 6 months for sofa to arrive. communication and service was unforgivable and a disaster. they never communicate back except for deposits. handed a poor quality sofa after 6 months regular follow up. never responds to phone calls or emails. lie up on lie in delivery process. Never buy Online from this store.

Scam business – Bought a sofa in 2020. After months and months of delay, a broken set was provided. After > 2 years of contacting, I am still told my replacement is still in transit !!! And definitely, not an Italian leather quality sofa as advertised, just some cheap material that gets faded after a year, I decided to throw it away rather than waiting for a… Read more

replacement of a broken part

Unfortunately, there were not many reviews at the time i bought it. If you still use this company in 2023 after all the negative reviews here, you deserve it

21 weeks wait on a 12 week delivery – We ordered our couch and were advised it would take 12 weeks. We recieved the couch 21 weeks later with poor communication, minimal response to calls, no email replies. The couch was good which is the only reason I didnt give one star. Don't hold your breath on delivery...

Worst company, dodgy and unreliable – We ordered some couches back in sept 2022 and was told we would receive them before Christmas sometime in Dec. it’s now Mid Feb 2023 and we still haven’t got these couches. They have made us pay in full and lied to us about item arriving in a Dec 2022 even thought we spoke to them early Dec a week before it’s supposedly arrival date. We are still… Read more

chasing them up to see if we can get a refund as we no longer want the goods as we don’t trust the company and that there are even couches coming. They don’t get back to us despite leaving messages and assuring that they will call. I have now had to reach out to ACCC and will also initiate a case with VCAT. Honestly save yourself the hassle, but from a reliable company, it’s not worth saving a few hundred dollars.

The worst company that I have ever dealt with – Absolute nightmare to deal with. Placed an order and have been waiting for nearly 4 months to receive the products. No one responds to the email. If you call them to get an ETA, they are so rude. Please never buy anything from this shop. They just provide empty promises and excuses. I will not recommend this shop to anyone. DO NOT BUY!! BE AWARE!!

The longest I have ever waited for anything in my entire life…. Apart from being pregnant! – Was told it would be 12 weeks…ended up being over 5 months. No communication on updates made unless I initiated it. Customer service was poor & the delivery date kept changing. Product itself arrived last night…FINALLY! Yay! But the quality is not what I expected! . The lounge is super low to the floor, doesn’t seem to feel or look like genuine… Read more

leather & no where near the quality of my other chesterfield lounge I bought from HARVEY NORMN 2 years ago in my formal lounge. Yes, it was twice the price however the customer service & quality of leather & workmanship was definitely worth it. Plus HN also keep in regular touch with updates & stick to their word all the way through. They did not make fake promises. They had a great delivery service. I will never order a lounge online again. All in all, I just wish I spent the bit extra & got a far more superior product, better service & better warranty. The whole experience was way too stressful. We live & learn.

Great product! – Great customer services! We ordered lounge and coffee table through the online store. I rang them to make a few changes. The purchase was delivered as we ordered and we were amazed by the leather quality and the seats are very comfortable. Highly recommend!

Seriously poor service – Worst customer service we have ever experienced here in Australia! We ordered our coffee table in August 2021 and to date no delivery. Each time we ring we get a different person on the phone making false promises on a delivery date. It is now Sunday and we are ringing again. The Sydney store has lost our faith in ordering online again. Let’s hope when the product arrives it is exactly what we want!

Love the leather smell – Long time afficinado of fabric lounges this is my first leather couch and I love it. There was no assembly, just had to unwrap it and done.

First purchase and happy – Purchased over the phone through Jim? He was helpful and guided me how to custom the sofa. The wait for the sofa was longer than expected. Beautiful sofa. I was annoyed at no update until delivery ready.

Miserable experience – I had a miserable experience. I did not mind the 16 weeks wait but I did mind the excuses and arguments they provided me with. In all I would sum them up as cheap and nasty.

Sofa and coffee table – It was easy to navigate the store, the range of products was acceptable, I don't know about the quality bcause it was only delivered yesterday and is still unpacked - I don't know about the assembly yet but I am annoyed that there was a piece of the coffee table missing

Totally cheated – I ordered their Orion u lounge and absolutely not happy with the product quality. I complained to them but was told that they were minor defects. I paid 3500 to buy a new lounge with ‘minor defects’ and waited 3 months for it. It’s been weeks since my complaint but they have not done anything about it yet.

Have not received full purchase – I purchased a lounge suit with coffee table had it custom made in August and put deposit down. I received purchase 3 mths later minus coffee table but had too send the rest of money on day of delivery. Have been harassing them since delivery about our coffee table and getting the run around, it is now nearly end of March still no coffee table… Read more

which is 6 mths later. We are willing to fill customers in how bad these people are in responding to our recent experience with our purchase and how bad they are you can contact me on [Email Removed]. I would rather send my lounge suit back and get my money back never never again. Do not purchase from this company!!!

Long wait but worth it – Our flake leather lounge set arrived yesterday and everyone that has seen it has commented on how good it looks. The wait time was around 13 weeks for us which is a bit longer than the 8-12 weeks advertised. However we accept this in this covid environment does impact everyone. Well worth waiting especially for the price compared to a similar couch elsewhere which was double the price !

Perfect customisation down to the finer details! – Firstly thank you for a wonderful couch delivered. We are impressed by the level of customisation that is possible via your website . I would recommend you somehow replicate it for your mobile users but perhaps that might be a bit more difficult for a smaller screen profile. Either way very happy with the quality and service and we would happy to be return customer if we ever need another sofa .

Good service excellent help – I have dealt with ambreen who has been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a tv cabinet and a single armchair on order. While we love the furniture, the customer service is really what impresses us!

Impressive after hours service – I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy… Read more

with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend

Picture perfect - thanks – We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !

Good price and happy with my purchase – I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.

Good product – They provide fully customizable furniture online so that was great. Had some really nice designs and the sofa that arrived seems good quality. Prices of the sofas are good but the shipping is pretty pricey.

Terrible furniture and service – We ordered a sofa and asked to increase height by changing leg size. DL added 50 $ for " safety check" with increased height. Sofa arrived with original short legs.DL agreed to send taller legs , installation has to be done by clients( ourself) .The " safety " was not an issue any more( 50 $ was never refunded for it). In a few weeks the set with… Read more

new legs arrived , but the total was not enough by three. DL reassured that missing legs will be sent in future( still waiting). In six months our sofa started peeling off. Dl requested to send more photos( done) - silence for more than two months now. To sum up : we received our sofa in September 2019, in June 2020 we sat on a peeling sofa with supported bricks instead of legs. DL is a disaster!!!!

No communication from company – They have taken my money, I can’t get a response from email or phone call and no product after 4 weeks. Please advise how I can get a response. Not happy.

Overall good experience with some areas for improvements – Firstly we had a broadly pleasant experience shopping with Desired Living . The sofa came on time and the quality was as expected . Just a feedback , the whole customer would have been more perfect if you kept us informed throughout the purchase and delivery timeframe . Not a major thing but just something for your guys to improve on . Otherwise would say that we are advocaters of your business - many thanks