Desired Living Physical Store
Verified62 reviews
Bought sofa in Jan 2023 Expected delivery 12-14 weeks, got it nearly in August There is locking issue with sofa , emailed them couple of times no answer Waste of money , be careful guys Show details
Business not functional – Ordered and paid a deposit in store for a couch in December 2023. Two months ago they contacted me that couch ready for delivery and paid the balance. No delivery and company has since not been contactable, calls not answered and they do not reply to voice messages nor emails. The shop has shut it's doors. Update, finally delivered. Show details
Stay away from them. They are scammers – Lounge and coffe table received after 7 months of payment, flawed and broken. They send someone to fix it but he couldn't. Business stop taking calls and messages. No response from them and I am 4k out of pocket with faulty product sitting in my lounge. Show details
Reviews with attachments
Worst company to deal with – I ordered customised Projector Lounges, TV table and coffee table last year July. I was told to delivered in 12weeks it took 16 weeks and received in November last year. The coffee table was defective and bend from top and not matching glass. We called same day but no one picked up and sent email with photos. The warranty department replied they… Read more
will reorder coffee table and didnt give any timeline. I waited till February and thought it should have arrived but nothing come through. I followed up but no reponse from calls. I sent email and they said there is issue with chinese warehouse and they have ordered again. I waited till April but nothing come through. We called and they said it will come by end of month. In the mean time we experienced gaps between sofa chairs and creases from the beginning. We also asked them to check and resolve the issue. They asked for photos and videos and we provided them but they said you customised sofa so that is normal. I was following every fortnightly. Melbourne office never pickup call, only the Sydney office pickup calls or chat from website. They always say coffee table is on the way. In July we sent email and they had no clue and said the coffee table is coming end of month. I followed again in August and they said they just moved office to different location and fire multiple people due to bad service. Again said coffee table is on its way, now after experiencing this much trouble, the customer service person said I am new and I will resolve your issue by end of this week and if not they will full refund back. I said I will lodge complaint in ACCC if not resolved. After week no one called and then the email came back saying coffee table was free item and all other issues were not an issue. I have lodge complaint in ACCC now. Lets hope the company can refund money.
Worst customer service – They delivered wrong colour. Colour of Sofa, Cofee table and TV cabinet doesn’t match with each other and all having different material even if we chosen same colour and same material. It’s more than a year now since we chasing two missing glasses (one for coffee table and one for TV cabinet) and they are not delivering. Neither they provide us… Read more
time frame nor deliver glass even if we paid them 100%. No phone call response, no firm answer in email too. Not recommending this people as they seems dodgy to me.
Beautiful White Recliner and Loving it – Our white recliner finally arrived after 4 months. Whilst the wait is long, and certainly beyond the standard timeframe, I will say its well worth the wait. I was getting impatient but now that is here, the couch is picture perfect in my living room. I guess nothing is running normal these days. Quality is good for what I paid for so would… Read more
recommend these guys to anyone wanting a bargain. I big thank you and apologies to James? who put up with my temper a few times when requesting an update on the item.
Worst company I've dealt with – Horrible company to deal with. Purchased a couch and coffee table package in November last year. The couch arrived late February and the coffee table was supposed to be delivered around 2 weeks later . Since then I have contacted them via phone in mid March , 3 times via Live Chat in April as they no longer answer my calls or reply to my messages… Read more
I leave on message bank. They have promised delivery on the 14th of April for the following week , then they also promised delivery on the last week of April , on the 11th of May I was promised delivery over the next 2 days , on the 14th of May I was finally promised delivery on the 16th of May between 12 and 5pm locked in. On that day they rang me around 3pm to inform me that they can't locate the coffee table as it may have gone on the wrong truck. [Name Removed] apologised and offered an extended warranty (which is probably not worth the paper it's written on) and promised to sort out where it is in a day or so. Since then I have had no contact. They deliberately ignore my phone calls as I've left 3 messages and on the one miraculous occasion that somebody answered the phone I was promised a call back from [Name Removed] in 15 minutes or so but I have continued to be ignored. My friend called them and left a message and they tried to call him back within 20 minutes which to me confirms that they deliberately avoid customers with complaints. I have nothing but utter contempt for this disgusting business and will be contacting Fair Trading. Anybody willing to purchase should be warned that if there are any issues with your order they do not give a damn and either avoid you or spin you lies to appease you if you do happen to talk to anyone. It has now been over 2 weeks since they couldn't locate my coffee table . I have yet to have received any contact from this atrocious business. Even the care package / extended warranty I was supposed to be sent seems to have gotten lost in the mail I guess. Not surprised with this lot. Miraculously on the 31st of May after another email of complaints they rang up within 10 minutes and promised delivery that very afternoon. Although I was sceptical, I nearly fainted when it actually arrived with even the care package and extended warranty as well. It doesn't take much to show some sort of customer service. If they don't improve things will become very grim for this company very quickly. I'm just happy to not have to deal with them ever again.
Extremely Uncomfortable, premium leather faded within a year of sitting on it. Money down the drain!! – First I was super excited ordering Wiggum Leather couch I ordered extra seat upgraded to premium leather was able to choose my colour and was promised they can adjust comfort/firmness to my liking. First of all one sit got slightly damaged upon arrival I contacted customer care and never heard form them. Because it was minor damage I let it go.… Read more
Second of all the couch was extremely uncomfortable - I was promised extra cushions and was told it will give in and become softer over time which never happened. It was so unbearably hard that none of my visitors ever wanted to sit on it and we chose to sit at the dining table instead. Last biggest problem the leather faded!!! under 1 year of using it from me basically sitting on it which I was told does not cover the warranty and they will not be able to do anything about it. SO do NOT!! buy unless you want to waste your money and keep it as plain decoration in your house!!!
Positive reviews
Smooth experience with desired living – Fantastic result and a breeze. The sales person provided terrific service and was very knowledgeable and gave me a great deal on my large leather lounge. I would recommend however a way to track my order rather than waiting for updates. Show details
Great comfortable recliner – I have had these fabric recliners for a while and I love sleeping on them. The arm cushions were very important to me as I always rest on one side. I'm Very happy I bought these recliner.
Great service from the delivery staff – The two delivery people who delivered my new lounge today were fantastic. Very professional. My lounge was very easy to set up and it feels amazing. Show details · 1
Negative reviews
Very poor customer care and long wait for the product – I ordered a lounge in February 2023,they stated it will be delivered within 12 weeks,contacted them,reported it will be delivered in 2 more weeks time to ,didn’t come,contacted again,reported next month ,finally it arrived after more than 15-20 phone calls and emails.The phone calls directly went to Melbourne store most time and the lady answers… Read more
the phone calls were very rude ,after lots of arguments we were told it will be delivered by mid July and we organised a function accordingly ,but they didn’t deliver on the promised time ,it came after our function and the coffee table ordered along with this didn’t come ,made multiple phone calls again ,most times no one answered or the lady from Melbourne store will answer and talk rudely.Eventually the coffee table arrived yesterday after 9 months of wait and the remote control don’t work.Very poor company overall,i never recommend this store to anyone
Hi Nathan we are very sorry to learn of your… Read more
No delivery and no contact – Bought/ordered a new couch from the Campbellfield showroom in Jan 2023 and told delivery would be 3-4 months. Tried to contact in April, May and June with no luck. Leave messages, send email with no response. Only paid deposit , can only assume that no product will arrive Show details
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uncomfortable – I bought a lounge was told 10/12 weeks the first lie message them repeatedly no response finally received it after 22 weeks and its so uncomfortable that i don't even use it already looking to buy a new one .Don't buy from this company Show details
Recent reviews
Good stuff – Desired living did wonderful work ok the recliners i received. Tried so hard to go for something other than a recliner as I always had one but I'm glad I went for one as it's very comfortable. Show details · 1
Unique lounges, great service in store – Great range in the Auburn shop. It's not my first time buying, but I buyed years ago in a different shop, the sofa then was great. Now I gave them my photos of my living room and they recommended each sofa and colour for it. Will update my review when delivered to me! Show details · 1
A great fit – Great classic lounges. The lounges are cheap but when my friends visit they don't think it is. It's comfortable. Have had the lounges for a couple months and the quality so far is good. Show details · 1
Happy and comfortable enough to sleep in – Decked out my living room with leather cinema chairs I bought from the Chatswood store. I have been using these for a week now and I love them. My kids always end up sleeping on them. It was a long search but I was glad I found these chairs. Show reply
Thanks for the help – Very affordable and good range in store. I decided to buy stock as I could not wait long to get a made to order one. I needed it urgently and they went above and beyond to get the lounge to me yesterday. Show details · 1
I'm happy with my bed and sofa – My first time buying a custom lounge and bed and I am very happy I did but it did take a long time which I did not know. My sofa is comfortable. Show reply
Beautiful vintage lounges – I found desired living to be fairly affordable for their chesterfield range. Long wanting to have a sofa set with this type of design I purchased the living room set in tan colour. Comfortable and great look.
Fantastic range and helpful staff – Good range on display and beautiful sofas. 5/5 for James in Sydney. He spent a very long time with me and was incredibly patient and helpful as I tried to decide what to order. Noteworthy mention is my order was delayed by several weeks.
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Stock brown sofa – Delivery quick at a week and the removalistt was professional. I give a thanks to Krishna who helped me for hours. I chose stock brown sofa. Show details
Would not recommend this company – I ordered a lounge in May l received it 3 months later and the colour is not quite right, it is slightly mottled instead of a solid colour but l am so sick of dealing with this company l have just kept it. This company never returns calls, or answer emails. l even had to phone to find out when final payment should be made and was advised l was a… Read more
week late and that they had sent an email which they hadn’t it was just another lie. I am still waiting for 3 metres of extra vinyl which l paid for and have been feed continual lies about when it will arrive. Stay away. There are better companies here in Australia
Great advice and down to earth – We bought the new Fina model on recommendation from Jim . Very glad we took his advice because it looks great in our family room and it has all the tech features that a modern couch should have . We are one grateful customer !!!
Positive Experience and happy with our Wiggum – Great experience. Family and I are enjoying every moment in our new Wiggum recliner - have sent friends too. Great service from helpful staff at Campbellfield and delivered almost 2 weeks earlIer than quoted. One happy customer !
good options – I was a bit overwhelmed with all the choices and options I could do for the sofa I had purchased but thankfully the staff at the store were very helpful and guided me well. My leather sofa set arrived over the weekend and I am very happy with it. Show details
Amazing craftsmanship – ordered a europa chesterfield set from Jim in sydney, he was very professional and gave me excellent advice on colour choices for my man cave. The leather on the sofa is smooth and looks 101%. You just earned yourselves a loyal customer desired living. Show details
A long drive but worth it – took me an hour to get to the store, wish it was closer to the west. But so happy I took the effort, I found a great 3 seater recliner in stock. It has been delivered and to my surprise they put a free cleaning kit for my lounge. THANK YOU Show details
Beautiful and comfortable – A big thankyou to Desired Living and the staff in sydney. The leather recliners arrived today and are amazing. I am sitting on them right now and these reclienerss are very comfortable. The shop in Sydney had a good range on display and Jim or Jason in the store was very professional and helped a lot. I am satisfied with the lounge desired living have provided. Show details
Happy – Beautiful lounge i just got. Good colours recommended by guy in shop. Please with comfort. I will buy from here again should I need more lounges. I have my eye on some recliners I saw im shop. Show details
GREAT VALUE – Moved house, needed two sets a corner lounge and recliner set. Very surprised how these guys could modify the size of the lounge. Good selection of colours, I remember it taking my hours to decide. Lounge arrived last week and recliners today. Happy with both lounges, would have liked more updates while the sofa was being made. Show details
Sofa not delivered, its been 5 months now, not responding my email or call- they tell lie all the time – I have ordered the sofa worth $7000 from [name removed] ( guy name ) Melbourne on 28/02/2020 and today is 20/07/20. It is almost 5 month, in the invoice it says product will be delivered in max 12 week, today is 20 week still nothing delivered, on 15/05/20 [name removed] said container arrived just waiting on custom clearance, on 25/05/20 I called… Read more
to check when it will delivered they said it will be on 17/07/20, [name removed] lied with confidence, useless person, now they saying it will be delivered on 08/08/20, all the time dates changes, now they not responding to my email, [name removed] is sales manager, she reads all the email but does not respond, the major problem is this [name removed], i have never seen such a useless sales person like [name removed]. I have lodge ACCC complaint, I have paid $2700 in advance, they are not returning my money, now I am planning to send my friend to their Sydney branch to take my money. My friends are mafia in the sure My if they don't receive money then they will damage the shop, bluddy crap people. Stay away from this company. Never order from this company
Great service - courier attention to detail can improve – Thanks guys for delivering us a wonderful looking couch. Your service is excellent from the start and I would not hesitate to recommend you. However please use better couriers . I understand that they may not be directly related to your business however impression matters ! We would have been happy to pay them extra to remove the existing couches… Read more
but they didn’t even acknowledge our request. Otherwise it would have been a perfect experience from us .
sofa damaged even the leg is bent waited 5 plus months they have closed in campbellfield Vic cant find them Show details
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Dear Naimish. We are sorry to learn of your… Read more