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Di Lorenzo

Di Lorenzo

2.5 from 19 reviews

See the Best Tiles, Vinyl & Laminate Flooring in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
2
3 star
0
2 star
2
1 star
10

MWN

MWNSydney, NSW

  • 9 reviews
  • 1 like
  • Verified customer

Worst tillers and customer support in Sydney

published

We were in the unlucky position of having to use Di Lorenzo tiling for our new build. The tiles to upgrade were expensive when compared to other suppliers but worst of all were the huge additional costs to laying the tiles. The floor tiles alone to lay were $111 per square meter which if they had done a good job then I would not be putting in a poor review.
So my question was, what do you get for all the extra charges? The answer from them is Australian standard tiling. Di Lorenzo cost a premium but subcontracted the cheapest tiller they could find Guonan Zheng, BCR Sydney Pty Ltd, License: 164694C, then they pocket the difference.

Job Satisfaction

Jess

Jess

  • 8 reviews
  • 1 like

Burgundy Novafusion

published

I have undyed ginger hair, amd use this product during the summer to maintain a nice even hair colour. Only issue of mine is the shampoo can tend to dry my hair out a bit, but my hair is naturally dry and course anyway.

BenR

BenRSydney

  • 2 reviews
  • 1 like
  • Verified customer

No responsibility when something goes wrong..

published

Be careful once you have purchased they will use the T&C if there are any issues and pass the issue onto the manufacture..

Great products and great service

published

Owning and operating a busy design studio we are always on the hunt for innovative products that look stunning and fit for purpose. Di Lorenzo tiles showcase some of the worlds best tiles at helm of trends and innovation. The team have great product knowledge and samples on hand.


Banjo

Banjo

  • 2 reviews
  • 4 likes

Delayed Tile Delivery/Poor Customer Service

published

jojo27

jojo27Sydney

  • 3 reviews
  • 2 likes
  • Verified customer

A retailer for people with more money than sense

published

Leanne

LeanneSydney

Fabulous service and beautiful tiles!

published

From the moment I walked in the door the service and advice that I received was fantastic. There was a comprehensive range of tiles to choose from and I found exactly what I wanted to achieve the look I was after. Communication was great and I love, love, love my tiles! I can honestly highly recommend Di Lorenzo Tiles .


Dee

DeeSydney

Arrogant and 0 customer service

published

Don't deal with this business, they are a big scam artists, all they care about is $$$$ they don't care how horrible their customer service or work it is. The staff there are clueless and have no idea what they are doing and keep making mistake over mistake.

Castle Hill Di Lorenzo you should be ashamed of yourself for your poor customer service. Whoever is thinking of using them don't bother, save your money and go somewhere else.

worst service provider ever!!!

published

poor workmanship! almost every single joint was done unevenly! grout missing! only dotted glue applied! etc.! and after 3 months trying to contact their customer care and find a solution, all I've got in response is "this is all within standard". such a disappointment!

Nerida houlahan

Nerida houlahanMoree

  • 4 reviews

beautiful tiles

published

i bought some beautiful italian tiles here ...they took 13 weeks to get here but just gorgeous , got my own tiler , so didn't experience any of the above ....would buy of them again


  • Verified customer

Takes money, doesn't do work, and won't answer calls

published

This place is a joke. It's been over three months since they've taken money for the tiles, but they have not turned up to do the tiling work. They have missed numerous appointments to do the work. They won't answer calls. They won't return calls when you leave a message. It's always "head office" who organisers the trades people, so you can't get anything done. I would not risk your time, waste your money, or have anything to do with these people.


Boz

BozPenrith

  • 4 reviews
  • 7 likes

1 month late to start work - can't move in before Christmas because of DiLorenzo

published

Currently building at southwest sydney. Tiles preselected back in June and date was set to start tiling 3rd of Nov. They havent started yet and all shower screens, plumbing fittings, vanities etc can't go in because of tiling not done.

Builder called Di Lorenzo, simply they dont care
I tried calling di lorenzo they didnt return my call

It seems they don't care at all.
Very frusturated before even they start the job .....


BelindainLaunceston

BelindainLauncestonLaunceston

  • 4 reviews
  • 2 likes

Excellent Service

published

Haven't purchased anything yet but was extremely happy with the service we received from Elisa. They have an excellent selection and it was wonderful to browse and take photos and then get advice when requested. This was in contrast to Domayne at Alexandria where photography is not allowed and hence it is extremely difficult to make a decision when trying to remember back to what a tile looked like.
We also liked that there wasn't any pressure to buy all the tiles from them and they were quite happy to discuss what would work with tile choices we had made elsewhere.
The perfect one-stop tile shop!


  • Verified customer

Extremely disappointing finish product

published
MR WAYNE

MR WAYNEPENRITH

  • 2 reviews
  • 30 likes

Di Lorenzo BAd ××××(Bela Vista)××××

published

New home! we had the bathrooms done
Poor workmanship
Poor unlevel floor
Poor tile quality Seconds used passed as new
(Numerous home buyers have noticed)
Poor non english tiler
POOR GROUTING
POOR CLEANUP LEFT A HELL OF A MESS & WALKED AWAY
They never return phone calls
THINK TWICE BEFORE USING.....

SJ

SJSydney

  • 4 reviews

Great selection of tiles and Fantastic service

published

Purchased our bathroom tiles from the Willoughby store and found they had a great selection of tiles, wish we went there first (we'd already spent many weekends visiting tile stores all over Sydney). The service was fantastic, we changed our minds and our order a couple of times and they always accommodated us, without any issue or penalty.


Keznpete

KeznpeteSydney, NSW

  • 4 reviews
  • 11 likes

Inflexible and Disappointing

published

Kittenpuss

KittenpussAU

  • 6 reviews
  • 18 likes

Lousy post-purchase service

published

Recently built with a well known builder. They use Di Lorenzo for carpet and tile selection and laying. Cannot fault the sales ladies at this store. We chose the 'builders' selection of carpet. After laying we realized it was a very poor quality carpet, but the worst of it was the actual laying. Raw edges up against the skirting boards, bits of carpet unravelling everywhere, tufts of carpet falling out, joins in areas where they shouldn't be. We notified Di Lorenzo about this problem months ago, and also our builder. We won't sign off on our 13 week inspection until it is fixed. Nothing has been done. Very, very poor customer post-sale service.
Great sales staff.
No customer service post purchase.


jj81

jj81Sydney Surrounds, NSW

  • 2 reviews
  • 4 likes

Easy process

published

Our builder directed us to Di Lorenzo for our tile selection. A painless, no dramas process. We saw the tiles/colours we wanted and the rep. ticked the relevant boxes, We viewed the tiles alone making our selections and then went around the showroom again with the rep. discussing in detail. Tiles delivered and have now been laid. Looks good and happy with the final result. Always a bit of the unknown in tile selection as it is a more permanent feature than painting, but we ran with our feelings/preferences and are happy with the process at Di Lorenzos.
Selection environment good and staff good to deal with.

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CategoryTiles, Vinyl & Laminate Flooring

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