digiDirect Online store

I made an order for 2 items, delivering to my address, and got a successful email confirmation. When I receive my order, only 1 item coming in the package. I tried calling their support number, after an hour they finally picked up. They said the… Read more

missing item was out of stock so they couldn't ship them, but by the time I successfully placed the order, it was still instock, so they had probably sold it out in store after my order.

And they gave me only 1 item, then pretended the order was completed. Only scammers have this behavior since if I don't call them to check or I don't remember my order, they never reach out to me first to inform the issue with stock. Professional businesses like Centrecom, Scorptec, MWave, PLE did contact me promptly when my order had any issue.

Poor after sales service. Sent them an email complaint about a defective wind muff on a meant to be brand new sony ecm g1 and never got a reply from them. The bottom openning wind muff that came with the mic does not seal properly. Ended up spending… Read more

more money buying a replacement oem wind muff from speedyspares to fix the issue. The bottom openning of the replacement oem windmuff i bought is tighter and seals properly.

Great service from Maggy in the digiDirect sales team after I purchased a DJI OSMO Pocket 3 camera. One of the best prices on the internet so I saved some considerable cash, plus she expedited the item out to me and gave me excellent communication to back it up. Additional backup from Emmanuel to help out with the sale and I couldn't be happier with digi. Thanks folks! Will definitely be back. Show details

Ordered a brand new Nikon Z5II,on 27/8, then received an e-mail saying "Out of Stock" next day ! I did get worried, but then received another e-mail, 6 days later, advising that it had been shipped & today I have it sitting in front of me ! Great service, good communication & a great price ! Show details ·  1

Delivered promptly once stock was confirmed – Fast order fulfilment and shipping, and good price. Goods were new/unopened as you would expect, communications was fine. Note that I pre-confirmed stock status by email prior to placing the order, as stock status was not clearly shown on the website. This email communications was a little slower that ideal but not a drama for me. Show details

On Monday 23 March 2026 I purchased online 4 x Seagate 8TB HDD for my NAS. Was offered express delivery and paid the $15 fee. Thus I expected delivery that week. There was no indication on the website that the goods were out of stock. Other retailers had the goods in stock, but I chose digiDirect because over many years I have purchased a lot of… Read more

camera equipment from them. On 27 March I asked where is my delivery and was told there is no stock, but stock should be available in 3-4 weeks. I requested a negotiated price on a different model and was told it would be sent to management. 3 days later no response to the request and I requested a refund.

Website showed product was in stock; placed my order. Received an email saying 'As noted on our website at the time of purchase, this item is currently Awaiting Stock'. Was told at least 3-4 weeks. I read the reviews of other people experiencing the same headache. Requested a refund, bought directly from the manufacturer of my product. Show details

Ordered a laptop on Black Friday and paid in full. ETA stated 3–4 weeks. At week four I started chasing. Every single time I was given the same response: “ETA 3–4 weeks.” No explanation. No ownership. Just repetition. By the end of January, well outside the quoted timeframe, nothing had progressed. It was only after I referenced NSW Consumer Law… Read more

that the situation suddenly moved.

They had the same model in a different colour in stock the entire time. That option was never proactively offered. It only appeared once I applied pressure.

They then agreed to supply the alternate colour at the same price. As I was overseas briefly, I requested dispatch on a specific agreed date after my return. They confirmed in writing it would be sent that day via Express Post.

It wasn’t sent.

I had to follow up again. It was dispatched two days late, late in the evening.

Then I discover delivery from the East Coast to Perth is quoted at 7–8 days.

That is not Express Post. That is standard freight dressed up with a label.

From start to finish this required constant chasing and escalation just to receive a product already paid for.

If you value your time, sanity... think carefully before ordering.See less

Edit

Delete

They sell a lot of stock they don't have with the notation that it's 'an estimated two weeks from delivery'. I can wait two weeks so spent a small fortune on some lenses that admittedly were a good price. Digidirect Online's customer service is way below standard. The order is still marked as 'processing' 10 days later. Pressing the 'contact us'… Read more

button to see when it will be delivered is a waste of time because they never reply to your emails. I guess I'll wait then...

Shocking and completely untrustworthy business. DigiDirect advertised an iPhone Air at a special price, accepted my order, and then cancelled it within a day with no meaningful explanation. This looks like classic bait-and-switch behaviour — advertise a deal, take the order, then quietly cancel when it suits them. No transparency, no… Read more

accountability, and zero respect for customers’ time. I have absolutely no confidence in this retailer and will never buy from DigiDirect again. Buyers beware.

I attempted to place an order on their website. The checkout process repeatedly timed out, and I received no confirmation that the transactions were completed. I therefore assumed no charges had been processed. Despite this, I had been charged twice for orders that did not go through. I lodged with customer service via the website and got no… Read more

response until I followed up 5 days later by phone. My refund is underway. The website is shockingly bad and the customer service just as bad. Use online with caution; they've had recent cyber security issues. Purchasing in store has been a much better experience in the past.

I ordered a 2 way radio. They then refunded it stating that the price was a typographical error on their website. I ordered another 2 way radio. All i was sent out was the handpiece. I have tried to contact them 5 times via email with no response. One of their phone numbers now doesnt receive calls, they want to direct you to email...which… Read more

they dont respond to.

I have now finally found a phone number. I have been on hold for 45 minutes.

I am affraid this business is a scam

I placed an order for a new camera, lens and a few other items, totalling around $3200. I opted for the express shipping which was supposed to be 1-3 business days. 11 days later I still had no package and no communication from Digi Direct about any shipping delays. When I called, the operator told me the lens and a few other items were not in… Read more

stock (the website did not state this) and they were unsure when they would be re-supplied, but it would be at least another 3-4 weeks. I asked for a full refund and to have the order cancelled. I'm still waiting on the refund but have been told it should go back onto my card in the next 48 hours. Now I've missed the Boxing day sales so when I do buy the camera from an actual reputable retailer I'll be paying even more. Absolutely criminal behaviour. Very poor communication, extremely misleading website. Not worth shopping online with them, the 5% saving you might get is just not worth it.

They did not make it clear the product I have ordered online at time of purchase was not in stock , but charged my CC. Ten days later no updates on delivery date. I asked to cancel my order. No reaction. I repeated my request after waiting for two days. No reaction. Only after I lodged a complain with PayPal they complied and issued the refund.

Have only received a partial order. Item was in stock when ordered, has not been shipped, is simply listed as “ordered” in my account with no updates to indicate if it will be available or not. Have not received a response to enquiries. Show details

Waiting weeks for a refund of around $2700. Digidirect was happy to take my money for a transaction without stock being available despite the website saying it was. Digidirect is only going to refund money once stock has arrived back at their facility. The issue is now between Australia post and Digidirect as I informed digidirect to cancel the of item prior to postage This has been unresolve since the 30/01/26. Unsatisfactory experience.

Never again - bait product advertised pre Christmas. Then DD didnt have stock. Then, guess what DD unable to supply! After numerous messages and calls, I finally receive refund a month later. Just shonky shysters. Beware of the prices that are true good to be true - "Fool me once, shame on you; fool me twice, shame on me"

I attempted to purchase the Anker Rave 3S Party Speaker, which was clearly advertised on the website as available for "Pre-Order." After paying in good faith, the experience became a nightmare of conflicting information. Over the course of several interactions, I was told the product was on backorder, then discontinued, then available again, and… Read more

finally "definitively discontinued." I had to constantly chase them for updates via phone and email because my inquiries often went unanswered. It felt like no one at DigiDirect actually knew what was going on with their own stock.

While I note they have since removed the listing, it was advertised as available throughout my entire ordeal. I have received a full refund, but only after wasting significant time chasing basic answers. I would not recommend relying on their website's stock status.

Pros:

Eventually received a full refund

Cons:

Website listed stock that didn't exist

Staff gave contradictory information (backordered vs discontinued)

Had to repeatedly chase for updates

I ordered a HOYA 77mm Protector HD Mk II filter via click and collect from digiDirect’s warehouse. Unfortunately, the condition of the item on collection was unacceptable for something sold as new. The box was clearly damaged and pressed, the factory seal had already been broken, and the filter itself appeared to have been previously opened. To… Read more

make matters worse, there was hair inside the packaging, which strongly suggests the item was handled or used before being put back into stock.

For a premium-priced camera accessory, this is disappointing and unhygienic. Click and collect should not mean receiving opened or returned items without disclosure, especially when paying full price.

I’ve previously had good experiences with camera retailers, which is why this stood out in a negative way. I hope digiDirect improves their quality control and ensures customers receive brand-new, sealed products, as advertised.