digiDirect Physical store

Wonderful Experience, Great Staff – I have been a loyal customer of digiDirect for quite some time now, and I couldn't be happier with their service. This charming little shop has become my go-to place for film development, and every visit is an absolute delight. The first thing that strikes you when you walk in is how clean and organized the store is. It's evident that the staff… Read more ·  1

takes great pride in maintaining a tidy and welcoming environment for their customers.

What truly sets digiDirect apart is the outstanding customer service. The staff is incredibly friendly and always ready to assist you with a smile. Whether you're a seasoned photographer or a beginner, they patiently answer all your questions and offer valuable advice. It's a welcoming and inclusive environment where you feel valued as a customer and appreciated as a photography enthusiast.

One of the aspects I appreciate most about this shop is their speedy service. They understand the excitement of seeing your developed film, and they consistently deliver quick turnaround times without compromising on quality. It's a huge relief to know that I can drop off my film and count on digiDirect to have it ready in no time.

Moreover, the quality of their film development is consistently top-notch. The colors are vibrant, and the attention to detail is remarkable. Every photograph I've received has been a true reflection of the passion and expertise of the staff.

I wholeheartedly recommend this shop to anyone in search of exceptional film development and a wonderful shopping experience. It's a place where your memories are cherished and your passion for photography is celebrated.

Our recent experience with Digidirect was in the Brisbane city store. We would like to very highly commend Tony. We were having some difficulties in setting up our new Nikon z6 iii. Tony not only loaded the the most recent software for us, but took the time to set the camera up to our requirements. His explanations were clear and patient. This… Read more ·  1

service goes well beyond Tony's job of selling us the camera. What an asset he is to the Digidirect team ☺️

The best camera shop in Melbourne, great gear, competitive prices and friendly service – I have made two recent purchases and I can say that the service is just as good as ever and the prices are always fair and competitive. digiDirect Melbourne is my one stop shop for all my camera gear. All the staff are great, knowledgeable and helpful. Mark & Tamer manage a great team, congratulations.

Best camera store in Melbourne – Best camera store in Melbourne I'm Really happy with the service here. Staff know what they are talking about. And always do a a good price. Show details

Not impressed at all. They take your money, then you wait days for the acc department to get themselves in gear and allocate the money to a store so they can order. They advertise sales on items that are not even in the country! Paid them on Wednesday 24th sept, its now Saturday 27th. Waiting to see if my item will even be ordered next week. They… Read more

told me when I paid that it takes 2 to 3 weeks to arrive after ordering. Im leaving on October 28th. This is the last time I buy anything from them. Also customer service sucks.

I bought a camera lens from the Sydney CBD store. It was to fit a camera I own, so took a photo of the camera box and showed it to a salesman, who advised me as to the lens that would work. The lens does not fit, so I returned it, in the original packaging and with the receipt, approximately three weeks later. The manager refused to provide a… Read more

refund, telling me there was a two week "grace period" for returns and that my explanation for taking three weeks to come in (as I'd been away from Sydney over Easter and then for work) "isn't viable". I asked him what that meant and he confirmed that he meant that no-one would believe me. The tax invoice I received did not say anything about a two week grace period.

Just got my refund from the Melbourne store for a Sony 16-35mm F4 PZ lens that did not arrive. The salesman who called himself "Will T" in the beginning (later denying that's his name) PROMISED me twice over a 2-week period that it would arrive before my big overseas trip. When I went to obtain my refund, he wouldn't even serve me, letting others… Read more

to do the work for him. When I confronted him about his bad service and attitude, and mentioned that I would write this, and other reviews about my experience, he called me a "To$$er" in front of another salesman and customers. I called him the same name back! I really wanted to call the manager over at this stage, but left before I really exploded. Is it OK for a salesman to abuse a customer like this? I'll never buy anything from them again, and I strongly encourage you not to as well!

Now have completely replying. They don't actually sell the item individually to replace for warranty. "We will escalate this" (One week later) "We will escalate this" (2 weeks later) "We will escalate this" (1 month later) "We will escalate this" (Now 7 weeks later) I couldn't care if it took 3 years, but you're supposed to tell me when you've… Read more

received the item back from me - can't even do that. You've literally stolen my zhiyun image transmitter Not entirely sure you know what "escalate" means, or if "escalate" has any meaning to you.

Why ask for the item back if you can't replace it?

Was nice products but the identity theft is a real concern – Be aware, the Brisbane city store will leak and sell your personal information, including your date of birth, residential address, name and details... Show details

Will ask you to pay for repair damage months after rental return – If you wish to use their rental option, don’t bother. Even if you return your products in good condition at the shop, packing it all nicely including the paper bag it came with. The company will come and chase you months after your return date asking you to pay for repair fees for damage over 1k that did not occur during your rental. Honestly, do business with this company and Polygon at your own risk. Because I definitely will not again.

Compromised IT security system and no accountability – The private data records of 300,000 customers, including names, addresses, phone numbers, emails and date of birth, were stolen and leaked on the dark web weeks ago. The company hasn't even had the decency to notify its customers. If you don't believe me, Google it. Show details

Bondi shop staff is rude and disrespectful – I recently had an extremely disappointing and frustrating experience with DigiDirect, particularly at the Bondi Westfield and CBD stores. On August 17th, I purchased a Sony camera from DigiDirect. Just two days later, on August 19th, DigiDirect started a birthday promotion where the same camera, at the same price, came with a complimentary pair… Read more

of Sony headphones. I visited the Bondi store to inquire if I could be compensated for this promotion or get refund.

Before I could fully explain the situation, a staff member impatiently interrupted and refused the request outright. After pressing further, they reluctantly agreed to assist, but their attitude quickly deteriorated. The staff member rudely stated that the promotion was a bonus, not a price difference, and compensation was out of the question. They repeatedly interrupted me, spoke in a disrespectful manner, and even threatened to call every DigiDirect store to ensure I wouldn't get the bonus with store credit. I later confirmed at the CBD store that these calls were indeed made, instructing colleagues to record my name and order number to prevent me from receiving the bonus.

When I visited the CBD store to purchase a new camera with the bonus using my bank card, I was told by the staff there that they needed to call the Bondi store for permission before allowing the purchase. This made me feel like any future purchases at DigiDirect would require approval from a particular staff member. I can’t help but question whether there’s an anti-Chinese bias or discriminatory treatment at play here.

If this is how DigiDirect allows their employees to treat customers, especially those from different ethnic backgrounds, it’s completely unacceptable. I am seriously considering filing a complaint with the ACCC if these issues are not addressed promptly and satisfactorily. I expect a clear and transparent follow-up from DigiDirect regarding these incidents.

Great service – Sales person was extremely helpful with accurate advice. When asked about best price on the purchase of my new lens he did a great deal. Will definitely continue to deal with my local store Show details

Joe with the mo' is amazing – Joe spoke to me on my first visit to the store and gave me some good advice and tips about research on the camera that he had recommended. He remembered me when I returned with some questions and to buy the camera he recommended. He was informative, not pushy and listened to what I wanted from the camera. I could not recommend him more. Show details

Very helpful – I had to return a Harman camera at Miranda and the staff were very helpful and exchanger it even though it was past the exchange date. The camera itself has had a few problems but I will try the new one now and hope that it works better Show details

Good ser5vice and excellent price match – I requested a price match for my purchase and it was processed quickly and positively. Impressive and ensures I will also have DigiDirect in the mix for any future purchases by our company Show details

Always excellent service – Every time i come in to get my film developed everyone is so helpful and lovely! The film also is developed so quick - has been my favourite spot for film for a long time

Excellent – The adapter I was after, in a hurry, was available in store. I was able to pick it up the morning of the day before I was leaving to go overseas. The adapter worked exactly as expected so I couldn't have been happier with the product and the service. Show details

Different experience – This was my first experience shopping in the digiDirect store. Usually, I buy all required items via their online store. Therefore, I was pretty surprised by the lack of Customer Service (three staff were not serving a customer) while I was in the store. I'm sure it doesn't take long to greet customers and ask them what they are looking for. Needless to say, once I got attention, the Customer rep was attentive. Show details

a great piece of kit – I needed a multi colour smart Bulb in a hurry for a private job. I was recommended to digiDirect by a client of mine who uses them all the time. I Purchased a B7C Globe and could not be happier, it was also on special at the time. Store staff were extremely knowledgeable and helpful. The job is done clients are happy and talking about the next job. Thanks Guy's. Show details ·  1