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Discover365

Discover365

4.2 from 14 reviews · View Statistics

Reviews

4.2

14 reviews
3
(0)
2
(0)
  • Transparency
    4.2 (11)
  • Customer Service
    4.4 (11)
  • Trip Completed Yes (0) · No (14)
  • Ease of Booking
    4.6 (13)
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Nathan S.

Nathan S.

  • 3 reviews
  • 2 likes

Just a silly concept and their unsubscribe link never works

published

So, they dish out "discovery dollars" like hot cakes. Hundreds! Brilliant right? Nope.
You can only use $10 or so per holiday or night or hotel. So in essence they can give you a million dollars in credit but you'd have to spend a billion to use it. Good luck trying to unsubscribe from the annoying emails, the link never works and hasn't for months.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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2 comments
Discover365
Jason P.Discover365
Nathan S.
Nathan S.

How about you just fix your unsubscribe link so people can get rid of the garbage you keep sending?

Colin Carrington

Colin CarringtonCentral Highlands and Goldfields, VIC

Excellent offer to recoup something from my failed - as I did not travel - 241 Rewards. Thanks Kerri.

published

Package thoroughly explained by Kerri. Excellent customer service. Won't be able to validate deal until I have began to travel and make use of. I have confidence in this concept and the level I chose to take out.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
See all answers
Guy S.

Guy S.North Queensland, QLD

  • 2 reviews

Patronising phone call left me feeling stupid.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
See all answers
1 comment
Discover365
Jason P.Discover365
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Marguerite

MargueriteRichmond-Tweed, NSW

  • 2 reviews
  • 2 likes

I feel more confident now after speaking with Isabella.

published

Isabella was a delight to do business with. She reassured me that my card details were secure and I decided to go ahead and book a cruise with her. She answered my queries promptly and guided me through the whole process. Thank you.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights, Insurance and Tour
See all answers
2 comments
Discover365
Customer ServiceDiscover365

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Isabella know of your comments and we can’t wait to help you book your next holiday!

Marguerite
Marguerite

Thank you!

Loved dealing with Isabella

published

It was so easy dealing with your company, thank you very much. The next time I need to travel you will be number one on my call list, Thank you very much

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review.

Justine

JustineSydney, NSW

Great Customer Service

published

Isabella was so helpful. She promptly returned my calls & was so friendly & proactive in helping us find a solution to our problem. Thanks so much Isabella for all your help.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

We are pleased to hear that you are happy with your experience! Isabella will be happy to hear of your positive feedback as well. Thank you for leaving a review.

STEVO

STEVOIllawarra, NSW

Pacific cruise

published

Booked our cruise with Isabella Clarke yesterday. Isabella was very friendly and explained everything to me. We booked after friends of ours had booked and she was able to accommodate us all together. Thank you Isabella.

Transparency
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

We are so pleased to hear that you are happy with your experience! Isabella will be happy to hear of your positive feedback as well. Thank you

J Sing

J SingRichmond-Tweed, NSW

Happy, helpful and amazing service!

published

Heather Shane was amazingly patient with us, explained everything in detail and could not be more happy for us in booking our cruise holiday - it was like it was her own! We loved the bonus price reduction and her endless advice about the ship answering all my inquisitive questions. Awesome, awesome work!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Heather know of your comments and we can’t wait to help you book your next holiday!

Trina T.

Trina T.South East Queensland, QLD

Heather Shane - great service

published

The deal was fantastic, turnaround contact time was excellent. Most impressed with Heather - very knowledgeable and offered us an excellent deal. Can’t wait to cruise the South Pacific on our Balcony. Sincere thanks to a great travel agent.

Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

How fantastic! We are pleased to hear that you are happy with your experience! Heather will be happy to hear of your positive feedback as well.

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Trip away

published

Isabella Clarke great communicator friendly and excellent service. No extra hidden cost all details upfront. Hopefully I’ll go through them again. On our way to pacific islands 2021 with carnival cruise

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Isabella know of your comments and we can’t wait to help you book your next holiday!

Garry G

Garry GSydney, NSW

  • 3 reviews

A great and friendly experience.

published

Great service, friendly staff, our group booked a 10 night cruise to the Pacific for 2021. After final arrangements, our price was reduced which was an added bonus. The trip was confirmed very quickly. Garry G

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

How fantastic! We are so pleased that you are happy with your experience and we hope you enjoy your well deserved holiday!

BillF

BillFSouth East Queensland, QLD

Cruise No. 2

published

Both my wife and I are in the mature years of life and therefore sometimes when dealing with company consultants we find some difficulty in understanding just what we are being told. During the booking of this cruise I required to make contact with Heather Shane who handled my ignorance with skill and professionalism. I also find that I share the comments of a previous client, "TinaP" on the subject of joining fee etc. Thank you Heather for your patience, skills and service.

Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

Thank you for taking the time to provide your feedback and we are pleased Heather was able to assist you. We will be in contact with you to discuss the joining fee.

Great Customer Service

published

Darren was very helpful, found us a great deal and explained everything well. The family and I are all very excited and looking forward to our Cruise. Even after booking he is still very accommodating with any questions that I have.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

We are pleased to hear that you are happy with your booking and that Darren was most accommodating.

Great efficient service

published

I was told that there would be a fee for paying with a credit card and that I would be required to pay an annual fee of $59 to join up (not sure what to). Isabella was very willing to find answers to all my questions and was very quick to get back to me with the answers. She should perhaps watch her language a little, especially as the phone calls were all recorded. I know it is frustrating when the computer does not react as quickly or with the information required, but one has to remember that the call is recorded and the client is on the other end of the phone. I am now very much looking forward to my European/Mediterranean cruise in July.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Discover365
Customer ServiceDiscover365

Questions & Answers

Judy M.

Judy M.asked

I joined your group, about mid 2020, was told I would get emailed information, but as to yet nothing, is this fake. I only took out the cheap package, would like some information sent to me. Mrs Judith McLean

No answers

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