Discover365

BEWARE - SCAM - AVOID THIS COMPANY. They take advantage of people who do not know any better. The flights that were booked for my mother in law were ridiculously indirect, expensive and inappropriate - they must have applied a filter for “maximum layovers and highest cost”. It’s baffling how bad their booking logic is and that they fail to advise… Read more

on the best routing for holidays, as that is their sole job.

They’ve gone completely silent on refunding the accommodation/transfers, and keep hiding behind vague emails, long delays, and zero transparency. No senior staff have stepped in, and every response is just more scripted excuses. It’s been 5 weeks and counting… We’re now preparing to escalate the matter to Fair Trading and ACCC.

If you’re thinking of using them — don’t. The stress, the time wasted, and the complete lack of professionalism is not worth it. There are better, cheaper, and far more competent travel providers out there - honestly ChatGPT would give you more efficient routing!! Run!

Lack of information – I too believe that this is hard scheme to get your head around. I phoned one day, his English was terrible but promised to get someone to phone me. Waited two days and phone same person again who then denied getting a call from me and the person who he said would return my call never got the message that day. Finally got to speak to someone else who tried to help but still cannot get the information I require to spend some of my dollars. Show details

very disappointed – This is a scam, you would have to be using it very regular to save anywhere near the membership fee for 1 year the discounts you receive are very minimal and not worthwhile. Not how I understood it worked I can get cheaper without using them very very disappointed. will never get my value back

Royally helpful – As usual Eden Demo was extremely helpful. The booking was with Royal Caribbean 1st Dec. 2025. All expectations were met and we were actually able to change the booking without any problem. Eden is very clear and easy for old person like myself to understand. Nothing was too much trouble. Show details ·  1

Happy Cruises – Been with this company and there sister company for 5 years now.....And I'm hard to deal with but they seem to get me what I want and at a competitive price and keep me informed on all aspects of my travels.. 9 out of 10 Show details ·  1

Very Happy Customer – Working with my representative I have had fantastic service. Great to be able to get fast responses, accurate information, and personal care. No question or query was ignored. My travel agent's patience with repeated queries, cancellations, extentions, comparisons, long winded questions and my deliberating was endless. We were both excited when… Read more ·  1

bookings were finalised. How lovely to work with such a bright, helpful person. Cruise discounts were great. My BOGOHO certificate has enabled us to book another cruise.

Abhorrent customer service – Absolute scam. They do not return phonecalls. I told these shonks to delete my account. They still billed my card. I contacted their number, they do not have access to an accounts manager. Poor customer service, i am still waiting for a phone call. STAY AWAY.

To call them shonks is being polite – We were cold called from their agent offering a deal through 241 where a second person on a cruise only has to pay port charges and taxes. We had just booked a 14 day Caribbean cruise and the agent said we could change it all to this company and enjoy the savings and that there would be no issues, but we had to join straight away as the offer… Read more

ended that night. Paid out over $1000 to join and then surprise, surprise it couldn't be changed to this company. After the pandemic they contacted me to say that 241 no longer exists and it was now going to be Global365 and that my credits would be converted over in some long winded process. I later find out that 241 is infact still running alongside Global365. The only time we have tried to book a cruise through them they only offered a $50 discount on an over priced cruise. After arguing with them and with management they reluctantly upped it to $100. Now they are trying to say that I have over $7000 in credits but you can only use a small portion on each booking, so basically keep paying them each year, but you'll never actually manage to book enough to use up your credit unless you book something weekly on their grossly over priced fares. Save your money and don't go near this mob

Poor product that you won't be able to use – Do not use this company. They make lots of promises on discounts, but the reality is you can easily find discounts cheaper elsewhere. Save your purchase amount and yearly fee.

Dissatisfied and Angry – This company is a rip off, after numerous calls to persuade me to purchase discovery dollars for a fee there sales consultant provided misleading and confusing information and was not clear in the delivery or the fact that information was not fully comprehended from my end. I was sold Discovery dollars and currently have a total of $3000 only to… Read more

be told I could only use a very small portion on my accommodation booking around $186. I contacted Our Vacation Centre who pride themselves on their customer resolution and asked for them to refund what I had paid only to be told I would be referred to the sales team who will scrutinise the recording and if they can't assist or find a resolution to refer me back to Our Vacation Centre. This is an utter joke, Im only asking for a refund of my funds which is of no loss to Our Vacation Centre, stealing from customers is this how you make money is it not enough charging an annual fee and offering higher and not so competitive prices on your accommodation. ,Unsure why a company would risk their 'Brand' and reputation for lack of service and no customer satisfaction.

**Please note, if you are looking to book with Discovery 365 / Our Vacation Centre / Cruise MegaStore don't waste your time, they lure you in by offering discounts on your planned trip by asking you to pay a membership fee in order to get that initial discount which makes it eye catching and then they harass you with phone calls to purchase bonus dollars and con you to purchase these for a smaller fee and not allow you to use them all at once***

Never use this company – If money is deposited then it should be used dollar for dollar. Instead discovery dollars are generated. Book a holiday and you can only use a small amount of dollars.This is a complete rip off and you charge a yearly fee as well. Now my dollars have expired. I will be taking this further. Show details

Poor customer service – Discover 365 were unable to offer any information regarding my cancelled cruise and were unwilling to speculate as to when my requested refund might be paid to me. A short search on the internet gave me more insight as to the refund time frame and how affected customers might be impacted. Perhaps one of the Supervisors at Discover 365 could do… Read more

the same and inform their staff that they should be following up as they are the service provider for their customers. All emails and phone calls were dismissed without follow up by the staff. I was furnished with a phone number for P&O and followed up myself, although I had to request this and it was not offered at the time of my initial email or calls. I was informed by the staff member that it was hard as there were between 600- 1000 refunds that had been requested.

A BIG SCAM COMPANY – this is a scam company. I wanted book a cruise as I saw in their website a good deal, but when I tried to speak with operator the cruise prices changed from $2500 on website to $6000 on online chat. Show details

Scam! Don't buy! – It's a scam company. You pay for a package, they cancel it then offer you something else that isn't even along the lines of what you paid for. They speak in circles and make it very confusing and won't put anything in an email. They will refund you then turn around and say you owe them money and don't care that Australian law requires a refund for services not rendered. Show details

Great Service & Follow up – Pearlee provided fantastic service & we achieved what we were after with the flights, Kimberley cruise & after cruise holiday at Cable Beach Resort. Show details ·  1

Celebrity cruise booking – I had great experience booking the Celebrity Cruise to NZL. Jezer was very helpful and took the time to answer my queries and explain things to me in details. Show details ·  1

This is an awesome service! – I had the pleasure of being served by Elena, and I couldn't be more satisfied with the service I received. Elena helped me choose a perfect room on a cruise and made it incredibly easy and quick. Her professionalism and attention to detail were truly outstanding. I highly recommend choosing Elena as your holiday agent, she is a true professional.… Read more ·  1

Furthermore, Discover365 as a company exceeded my expectations with their superb service. I'm definitely a happy and satisfied customer!

Holiday Consultant was fantastic from TPP – I would like to Give Pearlee Joy Fernandez a 10 out of 10 for her excellent Customer Service that she provided me over the Phone she was very polite and courteous at all times and she answered all my questions in a professional manner and the turnaround time for her to get back to me was also fantastic. Even the price she gave me over the phone… Read more ·  1

for the Cruise that we have booked thru princess was great.

If you ever want to book a holiday with Travel Perks Plus contact Pearlee and the wonderful Staff that they have there as you will get the best prices and the best holidays thru them So thank you once again Pearlee for your help.

Great service and very supportive - like your own cruise consultant – Pearlee Joy Fernandez from the last Discover365 Team has been such a pleasure to work with. She helped us book multiple holidays looking at options which suited our family and needs. She is efficient and thorough with her work and always available to respond to additional questions and needs If booking a cruise I would highly recommend using this team. Show details ·  1

Helpful and informative – Jezer has been extremely helpful from the beginning of the enquiry right through to the booking. Being new to cruises he was able to cater and tailor the booking to our needs. He has kept constant communication with me and my group bookings and still continues to assist with my requests. Jezer is a pleasure to deal with. Show details ·  1

Complete waste of money – Originally purchased a 2 for 1 cruise voucher just before covid hit. When covid hit, I hadn't quite finished paying off the voucher and should have had the option of a refund. After the expiry time to use voucher was up, I was convinced to transfer my funds to Discover 365 dollars and pay an additional amount. The discovery dollars were meant to… Read more

be valued at over $2000. The past couple of years I've had to pay $59 annually to keep dollars active. Every time I've tried to enquire about using them communication ends up stopping before anything is finalised. Over $1000 down the drain and when I told them I'm not paying any more money, I was sent an instant email advising membership cancellation. Would not recommend and would avoid.

Scam don't touch it – Tried a number of times to use my discovery dollars, by trying to book trips through them, lot's of promises, but nothing came of it. Then I was told they had expired and I needed to spend more money to renew, I was then told I would get all my dollars back plus more for only $59 and they would extend the amount of time I had to use them, by then… Read more

do to health issues I can't travel which I explained, however next thing each month money was taken out of my account all up $259.03.... This on top of my first payment.. I had to cancel my cards. I have since received $200.03 refund. But not a cent of the first payment!!

Good customer service – Camila Angela was a great help in finding a cruise in a short period of time and communication was prompt. Camila suggested a better price since the one I was asking have increased overnight. Thanks Camila for all your help and prompt responses to my questions and emails. Show details ·  1