Dixon Homes

I recently had Dixon’s Homes build my home in Burrum Heads. I had a rough start with the sales process from a different office. Spencer my supervisor was empathetic that this was my first home build and was able to smooth out any problems that were created this time. He was also quick to answer the phone or text messages even when he was unwell… Read more

and of course very busy supervising many houses over south east Queensland.

The build did take longer than expected however my fixed price was not increased and my private inspector who checked the stages was very happy with the build. The quality of the build and the fixed price was the most important aspect to myself.

There was a slight issue with the placement of a power point in the kitchen that was resolved immediately which I was very grateful for.

The only thing I would change would to go through the Hervey Bay office for the build planning as they appear more superior to the other office I had my dealings with.

Big thanks to Leslie Filby for doing a great job on my Flagstone home. Leslie stepped in halfway through the build after John West left and did an excellent job picking things up and getting everything completed quickly and to a really good standard. He was knowledgeable, calm, hardworking, and always easy to deal with. A genuinely good bloke and I really appreciated his effort. Show details

Our experience with Dixon Homes has been nothing short of frustrating and disappointing. From the very beginning, the level of customer service was extremely poor - communication was inconsistence, emails went unanswered, and there was a clear lack… Read more

of care or accountability throughout the process. Quoting was incorrect and also there were items not included that were not discussed at the start. It was only through our own review in stages we were able to find out. When we did try to address them we either didnt receive a response or brushed away as tho it was not their problem. We faced significant delays with little to no explanation, and when work was finally completed which we had to follow up to even receive a hand over date, the quality was well below expectation. The attention to detail and overall is just unacceptable. I would not recommend them at all. If you are looking for professionalism, reliability or quality workmanship I would go elsewhere.

The beauty of writing reviews is to attempts to represent the true nature of events as they happened - simply put, be factual (with little of no emotion). A little side note: I built solo; no parent’s support. Pre-contract phase: initially started of promising. The Consultant at Sunshine Coast Office (then), was very helpful with Colour… Read more

selection - Good Star, thank you!

As I kept seeking for more information, it quickly got filled with unnecessary anxiety Was initially told it’ll take 26 weeks to complete once contract is signed, as such I adjusted everything including my finances accordingly. I believed that part at face value and did not bother to thoroughly review my contract - I signed my contract expressly. This came to haunt me later as m y neighbours who started on site 3months after me, moved in 3months before me. No Star here!

Building Commencement: Absolutely no Star. In fact minus 10million stars - Dixon Homes is in debt of Stars.

Building Progress: Agonising, changing Supervisor didn’t help either. No Star to give here.

Later Stage: Here comes Spencer Reynolds as the Site Supervisor, EVERYTHING CHANGED. Somehow Dixon Homes earned their Stars back. Particularly, Spencer Reynolds gets all the Stars in the world. Thanks Man. BBQ invite loading. Primarily because of Spencer Reynolds, I will be building with Dixon Homes again and again as long as he is my site Supervisor. This guy delivered the job in the shortest amount time. Thanks to support from Tim, the enforcer.

So take back all the stars you lost (I’ll keep one) - thanks Spencer Reynolds.

15 years ago I had my first house built by Plantation Homes. 5 years ago I thought to change a builder for my second house. But I really made wrong decision. The whole process was not satisfactory. They are just a project builder and never thought about customers' interest. This builder only does standard even though you want to pay for them to do… Read more

a little extra. The communication was poor. Only the sales person was helpful. All the others were hard to talk. The supervisor was not accessible. Always no answer when using your normal number to call her. But if using an unknown number to call, she answered. The GM didn't even have a civil word with me. They left the defects to yourself with the tradies, and just walked away at final stage. The electrician failed to follow the initial plan and then charged extra for fixing the problem. Eventually I organised a lot of thing and the house became not really a Dixon Home, but a customer made one.

The only good thing is they are cheap. (Maybe not anymore now.). And some building material is high level one.

If you want something low graded and you are not a picky person, just go ahead with them. If you do want to buy a nice home for your families to live in, forget this builder.

Dixon Building Supervisor John K – John was assigned our build in the Gympie region which has recently reached completion and handover. John has been present, proactive, communicative and actively invested in making sure we were aware of progress and timings of major stages. He responded quickly to phone calls and text messages (except while on holidays, which is perfectly… Read more

reasonable in my book). He attended site regularly and whilst onsite checked progress pickup rubbish because that it's his nature, he delivers excellence and excepts to be provided professional services from sub contractor's to meet not only the required standards but his expectation of quality of workmanship on behalf of the owners, us. This occurred a couple of time with trades returning to rework, nothing major and certainly nothing structural. We are extremely happy with the outcome there were several issues in the contract that were not verbalized very well were written in the contract, not by John but by Dixon. If you haven't built this will have little meaning. All in all, highly recommend John, his professionalism, his cooperative non combative attitude was easy to deal with. John will provide you as an owner satisfaction, non-combative, collaborative attitude and finished product you will be happy about. Once last word of advice, you get what you pay for and nothing is free, read the contract so you are fully prepared.

I had really good experience working with Nerang office Amity Powney. My built had several constraints and thanks to thinking outside of the box and understanding our needs, we finally got there. Really happy with the customer service so far. Show details

Ishaan did a great job preparing my building plan draft. The work was accurate, well-detailed, and delivered on time. Communication was easy, and any changes I requested were handled quickly and professionally. Overall, I’m very satisfied with the service and would recommend Ishaan for anyone needing building plan drafting work. Show details

I am currently building a granny flat with Dixon Homes Rocklea in QLD. Thanks to Ishaan for his support and patience during the design and colour selection process. The construction was started in last July and Angela (site manager) is keeping the job on track to date and informed me that this will be done prior to Chirstmas. I am pleased with the… Read more

quality and timeline of the work to date and have trust on Angela's commitment on getting this job done within the promised 22 weeks and handover the key before Christmas. Work done to date include site works (filling and compaction), sewage and stromwater works, construction of pad, frame, termite protection and roof, internal plumbing and electrical wiring tasks. With the work done to date, I will certainly recommend others to give Dixon Rocklea a go.

Virtually no response to all warrenty issues. Not interested in resolving flooding, no remotes for garage, illegal electrical wiring under turf, faulty doors and frames, ect. Notice to rectify ignored, and no calls returned. I feel the only way to get Dixon homes to do anything, is through the BQCC. Show details

Long delays. 15 months to build and ended up finishing the work ourselves as no accountability. No communication. Poor workmanship. Absolute nightmare. Don’t waste your time or money on this company. Show details

Dixon homes are an absolute crap show do not build with them. Don’t schedule any trades causing build times to take ages, mine is over a year now looking like another 6 months at least for a small lowest home is ridiculous considering I’m doing all the carpentry Won’t answer any emails if your asking questions or want things fixed, they’ll… Read more

email back when they need something from you however and ignore your questions

Cheap crap finishes Fc back patios No kitchen bulk heads No roof sarking Crap painting

The list goes on

Find a builder that knows what they are doing

This is our second build with Dixon. First time was positive so we decided to try again 14 years later. So far we have chosen our colour selection and fixtures, such an easy process. We had a hiccup with our joint bank account through no fault of Dixon but they helped us work through it until it was sorted. Communication has been easy. We have council approval and are now just waiting to start building. Show details

We are specifically rating our site supervisor, who today informed us of his departure from Dixon homes. John is a quality supervisor & part of the reason we chose Dixon to build our home! He has kept us informed, been proactive and available to answer any questions we have had along the way. We would highly recommend him & wish him all the very best in his endeavours going forward! Greg & Deidre Hemburrow Show details

Our site supervisor John Kalaitzoglou has been great to deal with and he always keeps us in the loop with our house builds progress. Also Steve & Eamonn have been super helpful with any question we have that's outside of John's scope. Show details

fantastic experience with Dixon – We have built with Dixon for several times and they are fabulous. Good value for the money and good quality. With many builders in the market go insolvency, Dixon with no debts is the safe option. Supervisor John is very knowledgeable and responsible, we don't have issues with the builder like other people who are building their houses with other… Read more

builders. Dixon contractors are fabulous, reasonable pricing and great work ethics which is very difficult to find in today's market. We had wonderful experience with Dixon and highly recommend it to everyone who wants to build their houses.

Stay away, terrible – No option for 0 stars, so 1 star will have to do. 8 weeks from paying a deposit and still no price and or contract. The rep terrible at returning calls or emails. After i finally complained to sales manager who took a day to investigate and outcome was "blame it on the customer". Waste of my time. Stay away if you know whats good for you. I wont be proceeding with a company that has absolutelly 0 customer service, 0 communication skills. Show details

Dixon Homes building at Kingaroy – We built our home with Dixon Homes at Kingaroy. I have rated Dixon 4 stars purely because of their Site Supervisor who they assigned to our build. My wife and I would like to give a very special mention of John Kalaitzoglou who consistently went above and beyond in every single build stage. John took the initiative to provide updates about our… Read more

build throughout the entire process. His correspondence with us, including all of our queries, were always done in a timely manner. A few issues arised here and there but John resolved them all; many of them he had to go out of his way and job description to complete.

If it weren't for John, we would have given 3 stars. Unfortunately, the model that Dixon currently has is not great in a market where materials and tradesmen are short. They give most of the power to select, hire and schedule tradesmen to the Schedulers sitting in the office and leave the Site Supervisors with the job of chasing up the jobs that have to be completed on-time. The Site Supervisors hardly have any control of who and when a tradesman can start on the job. As a result, our build has been delayed multiple times and it has taken close to one year now to complete. Please give the power back to the Site Supervisors.

We would also like to mention Wayne Brown, who was our Design Consultant during the planning stage of the build. Wayne was very knowledgeable and patient with us as we worked with him over multiple meetings and emails to alter one of the house plans we chose from the Dixon wesbite to one that suits our lifestyle.

Regarding the colour selection for our build, we were told incorrect information about the showerhead. The show room at the Rocklea office had hand-held showerheads on display and we were told by the colour selection consultant that this was the default showerhead. However, as our build is considered the Habitat level, it was not until Practical Completion stage that we realised fixed showerheads had been installed even though we had requested in writing prior to colour selection that we wanted the hand-held ones. We are thankful to John, our site supervisor, for assisting us in rectifying the issue during Practical Completion.

Overall, we are grateful to Dixon Homes for making home building affordable even in today's times. We would especially like to thank John Kalaitzoglou and Wayne Brown for the huge roles you played during our build process.

Steer clear if you are after a quality home – Worst company ever to deal with. Communication is beyond disgraceful firstly. We brought a 1 year old home and I can see now why the lady sold so quickly. We have had no end of trouble and expense fixing up serious issues at great expense and stress because of lack of response. Even getting NBN installed was an absolute nightmare as the… Read more

builder had not done their legal requirement and was going to end up costing us over $10,000 but after 9 months of dealing with NBN who have since had a few other clients in the same position, they finally agreed to what I had suggested and run conduit over a fence we had put up instead of having to dig up concrete laid by the builder to install what should have been done when the home was built. I then see another review with a ceiling falling in. After seeing 3 similar cases just this last couple of weeks on a current affair, one of our trades noticed our screws were loose WITH NO GLUE USED ON INSTALLATION so nothing to hold the ceiling up and it is now coming loose. We were finally able to make contact through email and got a response. The builder came out then claimed because we had put insulation in the ceiling (feather weight) that it voided the warranty. We would not have had to spend extra money putting proper insulation in if they had done their job and if insulation would cause roofs to fall down, no houses would be able to have insulation. We also had a huge water leak which went on for over a year and every plumber we got said it wouldn’t be leaking because it was a new build. What a joke !! We fortunately have an amazing local urban utilities who came and dug everywhere and couldn’t find a leak. We were using 900L a day with huge water bills and lost our beautiful garden we had spent alot of time and money putting in due to all the water. I finally found a number on the hot water service and they responded straight away and honoured the warranty themselves and fixed the leak which was a $100 part after over a years heartache and expense. Now we have been able to put our beautiful gardens in and start making a home. Anyone considering Dixon homes. I would urge you to consider the quality and the support afterwards. The quality is absolutely a disgrace and the communication from Dixon homes is virtually non-existent. The one time we did finally get someone because of our sinking ceiling, he had no ladders and we had to go and get ladders for him to “inspect” then he leaves his iPad and notebook in our garage. I can see why the workmanship is so bad if the “boss” is so disorganised. And one last thing, the paint work is so bad we have had to repaint it. There was only a thin coat and you can’t clean it so they gave obviously used the cheapest paint possible. Tiles were laid unevenly where my husband was constantly tripping on one area so we had to put down a mat to even up the tiles and all the down pipes have needed to be repaired at our expense as they have all come loose (prior to us moving so less than a year). An addit as we just got new air conditioners and our installer discovered the reason the air con wasn’t “effective” was that it was never gases on installation .. how does this company get away with this type of work ?

Worst home builder – Dixon Home has been wasting my time for about 6 months now. I strongly advise against choosing DixonHome as they are time wasters. I've wasted both time and money dealing with them. Their sales team is the worst, and their knowledge is inexperienced. Please exercise caution when dealing with this builder. Show details

Happy with our new home – We are happy with our new home we have just had handed over. We would especially like to thank our supervisor for his exceptional service throughout the build. He was always happy to assist us in anyway that was required and at handover has made sure we are happy with any issues that needed fixing. Thanks( to our supervisor you know who you are)… Read more

for a great job. We would also like to thank the lady (once again you know who you are) who assisted us with the financial side of the build nothing was every too much trouble thanks . The only reason we didn't give 5 stars is the lack of communication with head office as several call I made were never returned, so after that I decided just to contact our supervisor and as I said previously he was always available to deal with our concerns.