Dixon Homes
Verified207 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
Dear Tim I would like to take this opportunity and thank you for your staff for getting our new build completed. It comes up very nice and looks great. I would like to Thank supervisor Mike Pinnell for all his hard work and making it happen. Mike always showed up with a very happy smile no matter what. Mike has been very positive and on top of his… Read more
work and very fine to details. Whatever happens always hold onto Mike Pinnell, he is a very big asset to Dixon homes. This is the 11th house we have built with Dixon homes and have never seen a supervisor so committed to his work.
Thank you Raj Kumar
We had several changes of supervisors during the construction of our house, which unfortunately resulted in delays and made the build process quite frustrating at times. However, everything changed when Mike Pinnell took over as our supervisor. Mike was extremely responsive, professional and proactive, and he really took ownership of the project.… Read more
He worked hard to get the construction moving and we saw a significant improvement in progress once he came on board.
What stood out most was his communication and responsiveness. Whenever we had a question or concern, Mike was quick to respond and kept us informed throughout the process. He genuinely seemed committed to getting the job done efficiently and to a good standard.
I would highly recommend Mike Pinnell to anyone building with Dixon Homes. In our experience, having a dedicated and responsive supervisor like Mike made a huge difference to the building experience.
Thank you, Mike, for your hard work, professionalism and commitment to getting our build back on track.
My home was built in 2013. From day 1 I’ve had nothing but money thrown at the build in repairs or fixing dodgy workmanship. Our gas line and fans in the bathroom were never connected, drainage was never installed, the bearing are wrong, we have no ventilation so now our floor is sinking and we have a bad mould problem. We have had a comprehensive… Read more
inspection of the property and it is deemed a health hazard and safety risk. I’ve been to Three seperate tribunals with these people and my own mother who was living with developed lung issues and pass away with these issues being a contributing factor. They also had a hide to ask for an extra 20,000 as they estimated incorrectly and adviced me that construction would stop if si didn’t pay it. Wow I’m so hurt!!! When is enough ENOUGH!! Something seriously needs to take place to stop Dixon homes from operating and ruining lives. I propose that anyone willing to become part of a joint civil action please contact me and I will get the ball rolling. I’m fed up to the eyes of scum abusing decent, hard working people. My report is already in the hands of a solicitor. My 13 year nightmare is ending today
Reviews with attachments
- +2
WARNING - SUB STANDARD PLUMBING OF SEPTIC SYSTEM We purchased a two (2) year old Dixon Home which has an Everhard Industries Two Tank Septic System. Each time we have heavy rainfall the purple hose system continually runs. We phoned Everhard Industries and were told that there is no warranty as we are not the original home owners, even though… Read more
the Tanks have a ten-year structure warranty. We contacted Dixon Homes and provided them with photos and videos of the issues. They have stated that they are no longer working with Everhard Industries and that they are unable to provide any assistance as the landscaping was organised by the previous owners (not sure why Dixon Homes have made mention of the landscaping!). The photos indicate that the rocks that were used as backfill were the cause of all of the damage and not the little bit of landscaping on the surface. The landscaping was very minimal and I did state that the original owners would not have backfilled the septic system themselves. Either Dixon Homes or Everhard Industries would have caused the issue, not the mere landscaping that was done.
Note: The First Photo is of the landscaping, or lack of, which has been stated by Dixon Homes as the cause of the issue.
Dont waste your money – Dixon homes are absolutely terrible builders. They are cheap & trash. All their homes they try to build eventually fall apart & they do nothing about it. Both our bathrooms are leaking through the tiles and walls rotting out the walls Dixon have made multiple excuses not to fix it. All of there appliances oven, dishwasher, hot plate etc all… Read more
needed to be replaced with in 12 months. The paint throughout the house is cheap and that thin you can see the pencil marking from the build through it. And don’t bother trying to get them to fix it if you can actually get someone to contact you back they will make excuses Don’t waste your money.
Building two dwellings side by side on an elevated acreage block was never going to be the easiest project, and yes, the build took longer than I had originally hoped. But through it all, I can honestly say I have only good things to say about the people I dealt with at Dixon Homes. A special mention has to go to Leslie Philby, Site Supervisor… Read more
Extraordinaire. Leslie’s demeanour has been first class from day one. Calm, approachable, easy to talk to, and just an all-round good bloke to deal with. On a build with as many moving parts and site challenges as ours, that kind of steady presence makes a big difference. Nothing ever felt too hard to discuss, and you always got the sense that he genuinely cared about getting the job done properly.
I also want to give a shoutout to the Dixon ladies in the office, who were always professional, polite, and pleasant to deal with. That kind of consistent communication and courtesy never goes unnoticed, especially during a long build.
And a thank you as well to Tim Bartholomaeus for being accommodating with my special requests. I chose to exclude the final fit-out of the kitchens, bathrooms, tiling and a few other finishes so those could be completed after the structural build. Dixon don’t usually do that, so I appreciated the flexibility, especially given this was not your everyday straightforward build.
Considering the slope of the block and the fact that we were building two dwellings at once, there were definitely challenges along the way. From a quality point of view, I got what I asked for. The structural build has come together well, and I’m especially pleased knowing the final product will be a solid metal frame home that should stand the test of time. Once the final fit-out is done, I have no doubt it’s going to look fantastic.
Overall, I’m very happy with where things have landed. Big thanks to Dixon Homes, especially Leslie Philby, the office team, and Tim Bartholomeus, for their professionalism, patience, and willingness to work with me on a more complex build.
- +5
Our build with Dixon is almost complete. We have had such a great build with Dixon. Amity our sales rep at Rocklea suggested options when we wanted to change some of the plan and she was available to respond to any questions during the planning stage. Leslie our site manager stepped in halfway through our build and he's been a great contact.… Read more
Available to answer any questions and accommodated us when we wanted to visit the site. There were also 2 extensions on our build which would've taken us to August 2026 however it'll be completed 1 week after our initial completion date. AND the total cost came in 10k under our original quote! Thanks, Dixon, for the seamless build process.
We had Leslie Filby as the supervisor for our house construction in Jimboomba, and he did a fantastic job following up on our concerns and complaints throughout the build process. The house was constructed to a high standard, with only minor issues noted, all of which were resolved promptly and professionally. I would highly recommend Dixon Homes… Read more
to anyone considering a new build. A big thank you to the entire team at Dixon Homes for a job well done. Lee, thank you as well for your timely responses to my messages — it was greatly appreciated.
The build took a while due to the lack of trades and periods of bad weather but our supervisor Spencer Reynolds did everything he could to make our new home experience as pleasant as possible. Spencer organised for the best trades available to complete the build and coordinated the material deliveries and completed his inspections to make the job… Read more
flow which gave us confidence that the job was being completed by professionals using qualityproducts. Thanks Spencer.
Extremely Disappointed – Dixon Homes Failed to Deliver Even the Basics My experience with Dixon Homes has been nothing short of frustrating and disappointing. On 13 August 2025, my wife and I signed a contract through Solomon Real Estate (who represented the developer). I want to acknowledge that Solomon Real Estate was professional and helpful… Read more
throughout the entire sales process—no complaints there.
Unfortunately, Dixon Homes was the complete opposite.
Our settlement date was 12 September 2025. Well before this date, a defect in the main bathroom was identified and flagged by the real estate agent directly to Dixon Homes. Despite this early warning, the issue was still not fixed by the day of settlement. On 15 September, I followed up personally with Dixon's site supervisor—sending photos and trying to get a response. Nothing happened.
Calling their 1300 number didn’t help either. I was told I needed to submit the defect online before anything could be looked at—even though the supervisor had already been informed. When I finally did email them with the defect and included proof of ownership, I was told I needed to provide the house title. We had literally just settled three days earlier! Still, I sent both the seller’s confirmation and a letter from my solicitor, but the delays continued.
The customer service was appalling. It took four separate calls just to have someone say they'd escalate it to the Managing Director. I was never contacted directly by the MD—but suddenly after that call, I received an email with warranty information and Form 12, even though I was previously told I had to get that from the seller.
Only then did the supervisor finally call me—after previously ignoring my calls and message. By that point, it was too late. I had already paid one of my own subcontractors to fix the issue. I expressed to her exactly how disappointed I was in the lack of professionalism.
I’ve worked in the industry for over 30 years. When a client is buying a family home, it is the builder’s responsibility to ensure all defects are addressed before handover. Dixon Homes clearly failed in this regard.
Dixon Homes seriously dropped the ball. The lack of communication, accountability, and urgency was unacceptable. And I know I’m not the only client who’s experienced this—I’ve heard similar stories from others.
If you’re considering building or buying through Dixon Homes, I strongly recommend you think twice. The stress and poor service just aren’t worth it.
Latest follow-ups
Our experience with Dixon Homes has been nothing short of frustrating and disappointing. From the very beginning, the level of customer service was extremely poor - communication was inconsistence, emails went unanswered, and there was a clear lack… Read more
of care or accountability throughout the process. Quoting was incorrect and also there were items not included that were not discussed at the start. It was only through our own review in stages we were able to find out. When we did try to address them we either didnt receive a response or brushed away as tho it was not their problem. We faced significant delays with little to no explanation, and when work was finally completed which we had to follow up to even receive a hand over date, the quality was well below expectation. The attention to detail and overall is just unacceptable. I would not recommend them at all. If you are looking for professionalism, reliability or quality workmanship I would go elsewhere.
Follow-up · Since handover we have found multiple issues, certain PowerPoints not installed, the shower leaked and also a number of other defects. Quality is extremely poor and the response we received was our expectation was too high. Extremely disappointing
Positive reviews
I am currently building a main house and granny flat side by side on the same site with Dixon Homes. The project was a bit slow moving in the beginning, but once Lee came on board as my site supervisor, things improved significantly and the build started progressing efficiently. Lee has been great to work with. He is approachable, easy to… Read more
communicate with, and genuinely takes the time to understand the project and help resolve issues along the way. Having a reliable site supervisor made a big difference to the overall experience.
One of the things I appreciated about Dixon Homes is that, with a more affordable price point, there are still options to upgrade and personalise throughout the build process. The value for money and the final outcome have been great, and it has delivered what I was looking for from this project.
As the build is now getting close to completion, it is exciting to see everything coming together. Overall, I am happy with the progress and looking forward to seeing the finished result.
Dixon supervisor Leslie Filby was very co-operative and prompt answering every phone call. He was very flexible and understanding. Thanks to all Dixon team especially Supervisor Leslie who did great support throughout. Leslie has taken over in mid construction and from then onwards he was very co-operative. Show details
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Our supervisor Leslie was absolutely awesome to work with,he was prompt to answer any questions and really cared about the final result. He was a pleasure to work with. I recommend Leslie to anyone building with dixonhomes. Show details
Negative reviews
Virtually no response to all warrenty issues. Not interested in resolving flooding, no remotes for garage, illegal electrical wiring under turf, faulty doors and frames, ect. Notice to rectify ignored, and no calls returned. I feel the only way to get Dixon homes to do anything, is through the BQCC. Show details
Long delays. 15 months to build and ended up finishing the work ourselves as no accountability. No communication. Poor workmanship. Absolute nightmare. Don’t waste your time or money on this company. Show details
15 years ago I had my first house built by Plantation Homes. 5 years ago I thought to change a builder for my second house. But I really made wrong decision. The whole process was not satisfactory. They are just a project builder and never thought about customers' interest. This builder only does standard even though you want to pay for them to do… Read more
a little extra. The communication was poor. Only the sales person was helpful. All the others were hard to talk. The supervisor was not accessible. Always no answer when using your normal number to call her. But if using an unknown number to call, she answered. The GM didn't even have a civil word with me. They left the defects to yourself with the tradies, and just walked away at final stage. The electrician failed to follow the initial plan and then charged extra for fixing the problem. Eventually I organised a lot of thing and the house became not really a Dixon Home, but a customer made one.
The only good thing is they are cheap. (Maybe not anymore now.). And some building material is high level one.
If you want something low graded and you are not a picky person, just go ahead with them. If you do want to buy a nice home for your families to live in, forget this builder.
Recent reviews
I recently had Dixon’s Homes build my home in Burrum Heads. I had a rough start with the sales process from a different office. Spencer my supervisor was empathetic that this was my first home build and was able to smooth out any problems that were created this time. He was also quick to answer the phone or text messages even when he was unwell… Read more
and of course very busy supervising many houses over south east Queensland.
The build did take longer than expected however my fixed price was not increased and my private inspector who checked the stages was very happy with the build. The quality of the build and the fixed price was the most important aspect to myself.
There was a slight issue with the placement of a power point in the kitchen that was resolved immediately which I was very grateful for.
The only thing I would change would to go through the Hervey Bay office for the build planning as they appear more superior to the other office I had my dealings with.
Big thanks to Leslie Filby for doing a great job on my Flagstone home. Leslie stepped in halfway through the build after John West left and did an excellent job picking things up and getting everything completed quickly and to a really good standard. He was knowledgeable, calm, hardworking, and always easy to deal with. A genuinely good bloke and I really appreciated his effort. Show details
I had really good experience working with Nerang office Amity Powney. My built had several constraints and thanks to thinking outside of the box and understanding our needs, we finally got there. Really happy with the customer service so far. Show details
Ishaan did a great job preparing my building plan draft. The work was accurate, well-detailed, and delivered on time. Communication was easy, and any changes I requested were handled quickly and professionally. Overall, I’m very satisfied with the service and would recommend Ishaan for anyone needing building plan drafting work. Show details
I am currently building a granny flat with Dixon Homes Rocklea in QLD. Thanks to Ishaan for his support and patience during the design and colour selection process. The construction was started in last July and Angela (site manager) is keeping the job on track to date and informed me that this will be done prior to Chirstmas. I am pleased with the… Read more
quality and timeline of the work to date and have trust on Angela's commitment on getting this job done within the promised 22 weeks and handover the key before Christmas. Work done to date include site works (filling and compaction), sewage and stromwater works, construction of pad, frame, termite protection and roof, internal plumbing and electrical wiring tasks. With the work done to date, I will certainly recommend others to give Dixon Rocklea a go.
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This is our second build with Dixon. First time was positive so we decided to try again 14 years later. So far we have chosen our colour selection and fixtures, such an easy process. We had a hiccup with our joint bank account through no fault of Dixon but they helped us work through it until it was sorted. Communication has been easy. We have council approval and are now just waiting to start building. Show details
The beauty of writing reviews is to attempts to represent the true nature of events as they happened - simply put, be factual (with little of no emotion). A little side note: I built solo; no parent’s support. Pre-contract phase: initially started of promising. The Consultant at Sunshine Coast Office (then), was very helpful with Colour… Read more
selection - Good Star, thank you!
As I kept seeking for more information, it quickly got filled with unnecessary anxiety Was initially told it’ll take 26 weeks to complete once contract is signed, as such I adjusted everything including my finances accordingly. I believed that part at face value and did not bother to thoroughly review my contract - I signed my contract expressly. This came to haunt me later as m y neighbours who started on site 3months after me, moved in 3months before me. No Star here!
Building Commencement: Absolutely no Star. In fact minus 10million stars - Dixon Homes is in debt of Stars.
Building Progress: Agonising, changing Supervisor didn’t help either. No Star to give here.
Later Stage: Here comes Spencer Reynolds as the Site Supervisor, EVERYTHING CHANGED. Somehow Dixon Homes earned their Stars back. Particularly, Spencer Reynolds gets all the Stars in the world. Thanks Man. BBQ invite loading. Primarily because of Spencer Reynolds, I will be building with Dixon Homes again and again as long as he is my site Supervisor. This guy delivered the job in the shortest amount time. Thanks to support from Tim, the enforcer.
So take back all the stars you lost (I’ll keep one) - thanks Spencer Reynolds.
This review is solely for Dixon Homes supervisor John K. John is definitely a massive asset to the company. Every time I rang John with a problem, he did his best to make sure the problems were rectified. I would ring John when I was upset about the progress of the job, and he had a way of making me not so upset after the call. I would just… Read more
like to thank John for putting up with my ranting all the time. Every time I rang, he would answer or get back to me ASAP, unlike the office. I would ring the office and get the answering machine every time. Thank John for supervising our build, you were a pleasure to deal with.
Our recent build is nearing completion. Our site supervisor John has been great. He has consistently communicated with us and kept us in the loop on the reason for delays. He is approachable and upfront, with a high standard for quality. John has gone above and beyond on many an occasion, even finishing some work himself and cleaning the place when the hired contractor failed to do a satisfactory job. Show details
Feedback on Dixon Supervisor – John Kalaitzolous I would like to extend my sincere appreciation to John Kalaitzolous for his outstanding professionalism and support throughout our project journey. From the initial site visits to the ongoing construction phases, John has demonstrated consistent dedication, clear communication, and an unwavering… Read more
commitment to quality.
His hands-on approach and ability to keep us well-informed at every stage made the entire process smooth and reassuring. John’s responsiveness stood out — no matter the time or nature of the query, he was always quick to respond with clarity and a solution-focused mindset. It’s evident that he genuinely takes pride in his work and cares about the outcome just as much as his clients do.
John also displayed exceptional coordination and on-site leadership, ensuring that the construction was well managed, timelines were adhered to, and all works were carried out to a high standard. His calm, respectful demeanor and attention to detail instilled great confidence in the entire build process.
Working with John has been a pleasure, and I would highly recommend him to anyone looking for a reliable, communicative, and knowledgeable site supervisor. He is truly an asset to the Dixon team
We are specifically rating our site supervisor, who today informed us of his departure from Dixon homes. John is a quality supervisor & part of the reason we chose Dixon to build our home! He has kept us informed, been proactive and available to answer any questions we have had along the way. We would highly recommend him & wish him all the very best in his endeavours going forward! Greg & Deidre Hemburrow Show details
Our site supervisor John Kalaitzoglou has been great to deal with and he always keeps us in the loop with our house builds progress. Also Steve & Eamonn have been super helpful with any question we have that's outside of John's scope. Show details
overall it was a good build. we did have some issues along the way. our house is 4 years old and we have had on going leaking roof issues from the framing company not following code and installing our bush fire protection right. i must say with any following up Dixon has been pretty good. there have been times they try to pass the blame but it… Read more
hasn't been too bad.
our initial site supervisor was very odd and to the point she has malicious with trying to sabotage our built. after complaining we got a replacement and the rest of the build was fine.
yes i would build with them again. they need to update their colour choices though! we build our first home 10 years ago with them the again our second home 4 years ago and not one tile or bench top or brick colour choice has changed. they are good value for money but there needs to be more options on colours. see our house pictures below
ill add with our built majority of the tiles, cabinets were upgraded directly with the trades.
Dixon homes are an absolute crap show do not build with them. Don’t schedule any trades causing build times to take ages, mine is over a year now looking like another 6 months at least for a small lowest home is ridiculous considering I’m doing all the carpentry Won’t answer any emails if your asking questions or want things fixed, they’ll… Read more
email back when they need something from you however and ignore your questions
Cheap crap finishes Fc back patios No kitchen bulk heads No roof sarking Crap painting
The list goes on
Find a builder that knows what they are doing
fantastic experience with Dixon – We have built with Dixon for several times and they are fabulous. Good value for the money and good quality. With many builders in the market go insolvency, Dixon with no debts is the safe option. Supervisor John is very knowledgeable and responsible, we don't have issues with the builder like other people who are building their houses with other… Read more
builders. Dixon contractors are fabulous, reasonable pricing and great work ethics which is very difficult to find in today's market. We had wonderful experience with Dixon and highly recommend it to everyone who wants to build their houses.
- +1
Dixon home built in Nanango QLD with John our site supervisor – We found Dixon Homes fantastic to build with. We build in Qld and live interstate so we found that we had great communication the whole way through our build. We highly recommend John who was our site supervisor incredibly approachable and got the job done well. Show details
Stay away, terrible – No option for 0 stars, so 1 star will have to do. 8 weeks from paying a deposit and still no price and or contract. The rep terrible at returning calls or emails. After i finally complained to sales manager who took a day to investigate and outcome was "blame it on the customer". Waste of my time. Stay away if you know whats good for you. I wont be proceeding with a company that has absolutelly 0 customer service, 0 communication skills. Show details
Dixon Building Supervisor John K – John was assigned our build in the Gympie region which has recently reached completion and handover. John has been present, proactive, communicative and actively invested in making sure we were aware of progress and timings of major stages. He responded quickly to phone calls and text messages (except while on holidays, which is perfectly… Read more
reasonable in my book). He attended site regularly and whilst onsite checked progress pickup rubbish because that it's his nature, he delivers excellence and excepts to be provided professional services from sub contractor's to meet not only the required standards but his expectation of quality of workmanship on behalf of the owners, us. This occurred a couple of time with trades returning to rework, nothing major and certainly nothing structural. We are extremely happy with the outcome there were several issues in the contract that were not verbalized very well were written in the contract, not by John but by Dixon. If you haven't built this will have little meaning. All in all, highly recommend John, his professionalism, his cooperative non combative attitude was easy to deal with. John will provide you as an owner satisfaction, non-combative, collaborative attitude and finished product you will be happy about. Once last word of advice, you get what you pay for and nothing is free, read the contract so you are fully prepared.
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