Dodo NBN 100/20 (Premium)

You probably should avoid. Signed up for a good deal for first 12 months. Never missed a payment for nearly a decade. Never offered any deal since then. Bit lazy not too change provider earlier but decided to now as monthly charges kept creeping up. The real problem was trying to cancel account. Completed online form. Received a message asking me… Read more

to call. Tried twice. On hold for over one hour combined. In the end just sent them a letter to cancel. If you sign up for a deal make sure you change as soon as possible, otherwise they claw it back with higher charges. Don't be lazy like me. Don't follow there cancellation process. Write a letter, sign it, and send it in an email.

Here's the deal -- the Australian NBN market is an odd thing indeed. All 'providers' are actually utilising the exact same infrastructure. So reviews based on 'what speed i got' from provider A vs B is pretty meaningless. What does set companies apart from one another is thus (1) customer service, and (2) customer experience (e.g., website, apps).… Read more

Unfortunately on this count Dodo is, well, a dinosaur (much like their eponymous mascot).

They will trumpet the 'no commitment/cancel anytime' plans. But what's hidden in the fine print is that, unlike other NBN providers, you won't be refunded any unused portion. In our case, I cancelled on the same day my direct debit process and they still refused to give me anything back.

Add this to a ridiculously slow response rate to calls/chats, and horribly spammy marketing.

I've now used 4 or 5 different NBN providers. While it's not the WORST, I would rank Dodo well down on the list from other options. Happy to not be their customer anymore (or ever again).

Signed up in September for the 100/20 plan which was advertised to switch to 500/50 speed on 1st October. 8 days into October and the plan has not switched to the advertised speed tier. I've contacted support twice now and have been told this is… Read more

expected, and it will switch some time later this month.

False advertising to get me to sign up. What a scam.

Definitely better than the two other ISP’s we’ve had! :) Sadly I can’t even load a YT video when my partner is watching Netflix or playing an online game.. also quite often the wifi won’t work, even while I’m sitting beside it. I have no idea how $90+ a month is not enough to do that but like I said, Dodo is better than others. Australia thingggz I guess~ Show details ·  1

Swapped over from another provider and the transition was reasonably smooth, once a small hiccup was ironed out. Instructions provided over the phone during the connection process led to a reasonably easy setup. Show details

Happy so far. Requested a change from Telstra today at 4:20 pm. I was surprised a few minutes later when the Internet went down, so I switched to 4G and got ready to reboot the modem. As it turned out I didn’t even need to reboot, as I noticed YouTube working again on the TV. At 4:41pm I received an email from dodo, stating that the service had… Read more

commenced. At 4:51 pm I received an email from Telstra, stating that their service had been disconnected. I completed a Speedtest, as you do, and found that our Internet speed was immediately 2.5x faster than before – up from 40 to 108. So far so good. Hopefully they keep it up.

Tha absolute by a long way the worst customer service I’ve ever experienced as a 64 yr old , there a so many things so I will keep it as short as I can , after call pick up no greeting for 30 seconds , continually ignored all previous discussion , dismissive , never acknowledge verbally anything that was being explained just silence , I… Read more

continually asked if he’d heard what I said , now comes the kicker after moving on from internet to mobile phone issue he suggested turning on airplane mode which was he’s way of ending call without an outcome no call back .

Its a cheaper company but the connection is terrible, frequent bufferingwhile streaming shows and live sports and drop outs even on a high rate plan. Bought the Dodo modem which was a mistake as its very poor on reliability and I was told it needed to be rebooted weekly to clear it. I've had to call them almost monthly with issues since joining 6… Read more

mos ago and will be exiting asap. Long wait times on the phone for assistance, troubleshooting that takes an hour just to get it working again. Speeds drop exponentially if you have more than one device connected which includes TVs, phones, laptops, electronic whitegoods using wifi and the operator then complains that there are 'too many' devices connected (even if they are not turned on). Had to even removed the chromecast because it was 'using' wifi when the tv was not on. Don't waste your time.

Is not premium. Internet buffers often. We're trialling another modem before i go elsewhere. Support was good, but i sopent 2 hours and 20 minutes on the phone. It’s insanity. Show details

Months of Daily Outages, No Support, and No Way to Respond – Extremely Frustrating Experience I have been experiencing daily internet outages for months with Dodo, and the situation has now become completely unacceptable. Both my wife and I work from home, and the constant dropouts have caused continual disruption to our work, Zoom meetings, and… Read more

even basic streaming.

NBN Co has already confirmed in writing that our connection is underperforming and that we are eligible for an upgrade to NBN Full Fibre (FTTP). I have sent this to Dodo multiple times, but nothing has been actioned.

To make things worse, Dodo repeatedly sends me updates from no-reply email addresses, instructing me to “respond if the issue persists,” yet I literally cannot reply to the emails. I also received an email saying a specialist would contact me within 4 business hours—that was over 19 hours ago, and no one has contacted me.

My service is currently offline again, and I cannot work. I have spent so much time trying to get this resolved, and it feels like I am going around in circles. No accountability, no follow-through, and no resolution.

I am now formally requesting compensation for the ongoing disruption to my professional and personal life, and I will be escalating this to the Telecommunications Industry Ombudsman if this is not finally resolved.

This has been one of the most frustrating customer service experiences I’ve ever had. I’m posting this review in the hope that someone from Dodo’s team finally takes ownership and fixes the problem.

I'm a new NBN customer, attracted by their competitive sale offers. Disappointingly the service was connected before the modem even arrived, which resulted in me not being able to use NBN from my existing provider or Dodo. Having no internet for 2 days posed significant challenges for my family, as well as my work. Despite raising my concern over… Read more

chat as well as emailing customer service, I have received no reply or compensation for their error. Not a good first impression for a new customer.

Do not bother with this incompetent mob. Quick to sign you up for an order, but then deny you access to cancel your order. Spent most of my day in trying to speak to somebody and either no answer, of hard to understand. Wasted a day of my life I will not get back!

Customer service is so bad that they don't even speak basic English. I was charged even after the account was terminated, and it is impossible to get the refund back. Show details