Dodo's online service portal straight up does not work. If you try to log in, it will load for a while and then show an error. This is a big problem for a service where everything is done through online portal and does not have an adequately staffed call centre.
I had multiple poor experiences with Dodo. The 2 key ones. We had a connection issue at one time which took a number of weeks to get resolved due to their tardiness. We received a letter advising we the plan we signed up for they good not deliver. They offered a refund with options to take up. The original provided a refund and then took it back and still have not paid what they committed to. It was time to go.
Not great, NBN is poor, NBN not connected to the house and it costs too.much to have connected, can't access the DODO portal, have to rely on WIFI and the unit I have is over 15 years old and they refuse to upgrade, however value for dollar is reasonable
Reviews with attachments
I am very happy with my actual NBN internet and Dodo do a decent job with the service and support around it too. I have been with Dodo for many years, because price is reasonable and I have never had any major issues in dealing with them. Their processes are all straight forward and I always get to speak to a human without much time waiting. The… Read more
staff are usually knowledgeable and communicate well. That said, like any service provided by humans, the quality can vary. With a few exceptions over the years, the operators have generally exceeded my expectations however.
Moving to FTTP recently was without hassle to set up through them and the improved speed and stability has been amazing. I am on the NBN 100 plan to ensure I have no issues with working from home and it has been reliable and significantly improved processing time and enabled better video conferencing etc.
Then in the past few weeks, I have done myself an even bigger favour. What seemed like an outage ended up being a hardware failure my side with the internal mechanism in the router that broadcasts the SSID dying. That said, I decided to take the opportunity to upscale my router and got a TP Link Wifi 6 (AX5400) and it made a decent internet even better. Dodo's NBN service seamlessly passes through full wholesale network speed boosts. The connection delivers incredibly consistent, ultra-fast download and upload speeds over Wi-Fi with rock-solid network stability.
Hardware & Connection Setup:
* NBN Connection Type: Fibre to the Premises (FTTP)
* Official Speed Plan: NBN 100
* Router Hardware: TP-Link AX5400 (Wi-Fi 6 Router)
* Test Connection Type: 5GHz Wi-Fi (Wireless)
Speed Test Performance:
* Peak Download Speed: 528.22 Mbps (Significantly exceeding the standard 100 Mbps plan limit due to NBN infrastructure upgrades)
* Sustained Download Speed: 515.38 Mbps * Peak Upload Speed: 46.83 Mbps (Performing at the absolute maximum limit)
* Network Latency (Ping): 9ms – 11ms.
So currently I could not be happier and encourage anyone to consider the benefits of spending a few extra dollars for a good router to get the most out of your connection.
Easy sign up, i was connected in less than 10 minutes. Consistent and fast internet all times of the day.
I love dodo really affordable. Great connection where I live. I've tried multiple other companies, but nothing compares to dodo!! would 100% recommend
I work as a faults agent, for one of the largest Telecommunication providers in Australia. The fact I have preferred Dodo for my NBN for about 4 years, I think says a lot in itself. It's imperative that I have fast, uninterrupted internet because I work from home full time. Other larger providers need to take a note I think. Keep it simple, make… Read more
calling customer support easy and don't hike the prices up constantly. If you're going to do that, then you want to provide to tier quality services and customer service. I get all of that with Dodo and they charge nowhere near what some of the others do. I will stay with Dodo as long as they keep providing quality service at reasonable prices. 5 stars Dodo!
Have been with Dodo for approximately 10 yrs. never had an issue and. It’s super fast with great connection. We have multiple devices on at once and never an issue. Customer service is also nice to deal with. Definitely recommend it!
Dodo provides a sound, reliable and speedy internet connection for my wife and I. We have experienced very few issues and loss of service to our home, except when the loss of service affects various service providers nationally or statewide. The service is good value for money and, in our limited experience with the service team, the knowledge… Read more
and experience provided by the service team has mostly been very helpful and resolved our issues efficiently and quickly with minimal fuss and delay.
I bought this internet as we are a family who all enjoy streaming & gaming simultaneously yet separately. I also have a family member studying animation. The 100 premium managers to load quickly, rarely lags or encounters buffing issues or drop outs.
Service and communications are great, from signing up, transfer, to connection, I was notified every step. Speed has been consistent (FTTB). I BYO modem. Setting up was very easy from my experience.
The onboarding process was really smooth. There wasn't any hassle. I also received a good discount for 6 months as a new customer. I also got the modem through Dodo. It came pre-configured, so there was no hassle setting it up; it was just plug-and-play. I am experiencing good internet speed, and it is in line with what they promised on the website.
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Have had an excellent experience with Dodo - when we initially had recurring problems with NBN they got the issue sorted in a timely matter and we haven’t had any connectivity problems since. Reliable and fast connection at a competitive price.
Great speeds and fantastic service I can’t fault dodo at all we have like 10 devices at home at any one time and always have connection
90% of the time amazing and reliable, no problems. Although it's likely due to age of modem, sometimes there will be periods where the internet just drops out, usually self mendable, but at times I've had to get in contact with support. When I do they're always really easy to chat with and sort the problem out.
Good internet speeds and they’re quite responsive to customer requests. I get a lot of updates around works being done to the system ahead of time. The router they provided when I signed up is decent as well.
Amazing customer support, very short call waiting times, was speaking to a real person in 2 mins and handled my enquiry and tech support within the one call, very reliable fixed wireless internet and very stable speeds, at an amazing price.
Dodo has been the best NBN internet provider we have used so far. They fixed the major connection issue the other Big providers ignored. We still get drop outs but nowhere near what we used to get. I would happily try the mobile sim to compare their full services
Latest follow-ups
I have been with dodo for over 15 years and across 3 different addresses. They have always been good to deal with and provided reliable and good speed internet. When I have had issues they have been able to help me trouble shoot hardware and talk… Read more
me about of replacing hardware and spending money I didn't need to. I regularly review costs for all of my bills and dodo is the only one I have stuck with over a very long period of time because the pricing has always been the best.
Follow-up · Technical support has always been good. Set up, 3 houses and cant recall that I had an issue, with any service Have had incredibly reliable internet. Last 5 years wireless NBN.
this service regularly dropps out and buffers, it took 5 days to actually get over 100mbps download speed, before that it was only 31mbps, it's getting better. Show details
Follow-up · now we have 500mbps the service is slower than ever, regularly buffered and doesn't work. Here in Australia we have the worst internet at the highest prices
Never gets close to 100 speed which i am paying for, the speed is erratic and unstable, sometimes it gets to as low as 2, yes 2 so I have reboot the NBN modem to get it to run at a usable speed and no it is not my equipment as I have tested multiple… Read more
AP's and devices but they all have the same issue. I tried getting Dodo to investigate but I was brushed off with claims it is my equipment....Considering Starlink if nothing is done about it.
Follow-up · It got so bad I cancelled and changed providers. In the end Dodo wanted to automatically downgrade my service but charge me more.....never again will I use Dodo....
Find out how Dodo NBN 100/20 (Premium) compares to other Internet Service Providers
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Positive reviews
I’ve been with Dodo for quite a while now and have had a really positive experience. The internet has been reliable, speeds are consistent, and it’s excellent value for money. On the rare occasion I’ve needed support, the customer service team has been friendly, helpful, and quick to resolve any issues. It’s refreshing to deal with a provider that… Read more
delivers what it promises. I’d happily recommend Dodo to anyone looking for a dependable and affordable internet provider.
Had a few teething problems at the beginning but these were sorted out I have been with them from the beginning and have never found any better option, getting them on the phone was a long wait until email was set up to handle all problems. Have had three new moderns over 15yrs and anything technical issues done fixed in home for free
From the first experience to the current has been awesome with dodo. Customer service has been great and always have been happy with the outcomes from any time I've had contacted them. Good value on plans. Highly recommend.
Negative reviews
It's disappointing such a big company don't offer the option to pay using Amex credit card. The internet isn't anything to be wowed at. Occasionally drops out and can really be slow at times to a point I'd have to turn wifi off and work with 5g.
This dodo , I connected year ago , I don’t recommend to any one who’s working from home , always lapse … and expensive as well not offering benefits time to time .. I’m not satisfied with dodo services.. Than you
We are paying for a premium service but lucky to get 25mps, I have contacted dodo tech support more times than I care to count with no resolution. We constantly suffer dropouts, can only have 1 item of 5g at a time otherwise nothing loads.
Recent reviews
We transferred our NBN from Telstra to Dodo for increased internet speed and price value. Unfortunately we have found that our internet drops out quite regularly and it gets annoying when we are watching something on a streaming service and the internet fails. I am considering paying the extra and returning to Telstra as we hardly ever had thr internet drop out with them.
DODO is not a good internet provider it is expensive and they don't even send you a payment receipt their prices keep going Up and Up and Up for long term customers and give cheaper rates for new customers I am in the process of finding a more honest internet provider dodo make themselves good at first then hit you with all the high bills and traps
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