Dodo NBN 15/5

Dodo NBN 15/5 Plan has been reliable and sufficient for our needs. Occasionally we do experience slower than average speeds - we are currently on FTTC connection and look forward to upgrading to FTTP soon to improve our speed reliability. Show details

Recently I contacted Dodo regarding our NBN Service Address Change, their quick and efficient customer service was very Professional, easy to deal with and understanding, I Believe Dodo have the Best Customer Service, and that is the Reason I do Business with Dodo over the last 8 years also. Thank you Dodo. Show details

Absolutely love my Internet,never had any problems over the years that I've had it. Dodo are always happy to help with extensions when the due date falls on an off pay week. Show details

A Warning About Dodo Services! ⚠️ I usually don’t post things like this, but I feel it’s important to share my experience with Dodo, so others don’t face the same. Recently, I was charged without any valid reason after disconnecting my account. I tried to get help from customer service, but instead of helping, they kept giving me mixed and… Read more

misleading information. What they promised in the beginning was completely different from what they finalized in the end.

I asked for clarity and fairness – but was met with rude behaviour and zero accountability.

This is not how any service provider should treat their customers.

To anyone considering Dodo for NBN, electricity, or mobile – please be cautious.

I’m taking this further through a formal complaint – but felt I should share my experience publicly too.

#DodoAustralia #CustomerServiceFail #UnfairCharges #SpeakUp #ConsumerRights #AustraliaServices #AvoidDodo

It would be helpful if when contact is made for assistance with lack of speed on NBN if the person would advise the customer if there is another speed that would be better for that customer to have. Speed check did 25.15 download and 4.14 upload. I do not know if this is good, bad, or something else. Show details

Am happy with dodo it’s heaps cheaper than anywhere else they even changed the plan I was on as we were on 50 but was told could only receive 15 so they changed it so we weren’t being charged for a product we weren’t using a few issues with it dropping out and having to try and reconnect which we didn’t have with Foxtel but worth it for the price Show details

I have been with Dodo for my internet for at least 8 years and have always been very happy with the service and coverage. The internet drops out rarely and Dodo are very responsive when this happens. It is well priced and fast. Show details

They keep disconnecting my service without approval and reconnecting it incorrectly. There is clearly a problem with the NBN service to my property but they will not contact NBN to resolve it. I'm unable to contact NBN myself. Just stuck in a constant loop of explaining the problem to them every other day and wasting hours of my time. Show details

Unstable connection, unreliable provider. During another poor connection I called the provider and they said they have maintenance work and when it will be fixed is Indefinite. Have never offered a discount or compensation for the weeks it has been extremely poor. Not happy Show details

I have found my internet supply from Dodo is fast and has been relatively trouble free. My main problem is that when I bought a new computer, it automatically upgraded me to windows 11 which is not compatible with outlook emails. So I had to start using gmail to receive my emails. It has proved impossible to change my email address at Dodo to my… Read more

new gmail account so I can access emails that Dodo sends me through dodo webmail. Someone said that Microsoft could fix the problem but I don't know how to contact them.

i found that dodo is one of the easist and simple ways to have internet,ive been with you for a long time now and never had any problems. i highly recommend to others.And its the most affordable for people too. the staff are lovely people and easy to understand Show details

Changed from another NBN supplier to DoDo -- what an easy and great service - highly recommend DoDo Service and their NBN Quality Service entry level for retirees. Will not go elsewhere now I have joined DoDo NBN. Show details

Dodo's service has been nothing but great company. When I had issues with my service they resolved the issue straightaway and the customer service has also been great to deal with. Show details

Reliable connection with minimal if not any dropouts. We had issues trying to connect to the internet initially and dodo were very proactive when we called we got through within 5 minutes and the problem was resolved. Great service!

I have no issues with the service you provide. At last price rise you could see i was not using the data i was paying for so you suggested that i go to the plan that i have now which i very much appreciated, my previous provider would not have done that. Very happy. Show details

Ive had an awful experience with Dodo. Every couple of days the internet will drop out and not fair for my pay for the service, I can't use. Planning to cancel it this Monday and to get Telstra service. I feel being a conned. Never again use Dodo service. Thank you. Show details

Dodo internet is fast and reliable. It’s also affordable as I am a single mum with 3 kids and having a reliable connection is important. Can’t recommend dodo enough. Show details

Worst internet connection ever. it never crosses 8mb/s. drops mainly at night out of nowhere. Specifically couple of days ago, it just dropped at about 10:30 at night as my TV stopped streaming. I spent an hour restarting the modem and TV, but it won't just work. it was fine the next morning, but the speed never crossed 8mb/s. complained a few times, but nothing is fixed. I will just cancel the connection and get a different one.

Very very unhappy with my service. Constant issues constantly no internet connection, staff lie about how often the router need to be replaced to get out of trouble knowing it should have been replaced years prior. I am looking at alternative providers currently as I am extremely unhappy with the service Show details

Recently had to change plan downwards due to finances being tight. Staff member on phone was kind, helpful and understanding of my situation. We were able to set me up on a cheaper plan that was still good for my needs. Thank you for working with me to find a good compromise. Show details

I have only ever had one issue and it wasn't due to DoDo but the customer service lady helped me out and contacted the NBN for me and got it all fixed. Since then iv had fantastic service and internet. Very happy. Show details

Great service,great customer service and the online portal is easy to use and the option of extending your bill when needed really helps I would recommend dodo over any company Show details

I'm not sure which NBN we have but I've been with Dodo for years now and haven't had any issues with the connection. I've never had trouble when I've had to call up for anything. Show details

Dodo has provided consistent wifi throughout the duration of installation. They provided a NBN support staff to install the hardware who were on time and set up with ease and efficiency. Despite being in Tasmania and worried about limited service with both in the household working remotely, Dodo has excelled with their delivery of high speed and performance internet. Show details

My Bad experience with dodo over NBN100 plan – I attempted to sign up for the NBN 100 plan with Dodo. Upfront cost of modem was $129 but I chose a family modem at $11.90 /mth for 12 months. I paid the first instalment ($11.90) and they sent me the modem. They signed me up for a NBN 100 with FTTC technology at $88.90/mth. At the time I did not know the technology and honestly did not think it… Read more

is of my business, I just expected Dodo to deliver their claimed nbn service and speed. Later though, I found that FTTC technology cannot really deliver such a speed due to the nature of the technology and its connection type. I was told by others who had tried FTTC that I probably could only get something close to 25 MBPS instead of 100MBPS (Dodo support could comment). If that is true, I should not really proceed and explain other problems.

Anyways, later I found that our home needs an NBN upgrade as we did not have a wall telephone connection (that is my second problem as they could have prevented the set up if they simply asked me a question if we had such a connection point at home in the first place. Dodo told me that they could not help me with providing the connections needed and I should organize for private technician myself and I wasted some more time there. Later I called a different provider and they told me they could organize for an NBN connection upgrade free of extra charge to me only if was their customers. As Dodo was unable to help me in that regards I had no option but to cancel my account with Dodo (before the plan can even get started). Dodo however was very quick to charge me for the full cost of modem ($142) without really accepting any responsibility and without any consideration of the nature of the problem. That is not any close to my expectation. They just said this is part of our terms and condition, ignoring the fact they could not get me connected. The last thing is that Dodo charged me for the full amount of modem $142 and not $129 even though they, in practice, charged me upfront.

So that was my experience with them and here is the link to my experience. https://www.dodo.com/nbn/plans/100