Dodo NBN 25/5 (Standard)

I have only just signed up recently and will not start receiving the service for another couple of weeks due to allowing my current existing plan elsewhere to finish up. l am happy enough with the cost of the plan at this point and hoping all will go well with the service Dodo offers.... regardless l will certainly be posting a review on the service in time... Show details

This is the worst experience I have ever had . They are not helpful. I organised appointments for my internet connection several times , they confirmed then they changed the appointment without asking me despite it was organised 6-7 days ago. I don’t recommend Dodo to anyone.

I recently signed up for Dodo Internet service, and unfortunately my experience has been very disappointing. From the day the internet was installed, the connection has barely worked properly. The speed is extremely slow most of the time, and sometimes the internet stops working completely. It becomes very frustrating when you rely on the internet… Read more

for everyday things like work, communication, and entertainment, but the service keeps failing.

One of the biggest problems is the unstable connection. Even simple tasks such as opening websites, checking emails, or watching a short video become difficult because the internet keeps buffering or disconnecting. Streaming services are almost impossible to use because the connection drops frequently or the video quality becomes very poor. For a service that is supposed to provide reliable home internet, this is unacceptable.

Another issue is the speed. The plan promised a certain speed, but the actual performance is far below expectations. Many times the internet feels slower than basic mobile data. Uploading files, downloading documents, or even loading social media pages takes much longer than it should. In today’s world where a stable and fast connection is essential, this level of performance is extremely disappointing.

Customer support has also not been very helpful. When you try to report the issue, you often have to wait a long time to speak with someone. Even after explaining the problem, the solutions given are usually very basic, like restarting the modem, which does not fix the underlying issue. It feels like the company does not take the customer’s experience seriously enough.

Overall, my experience with Dodo Internet has been poor. The connection is unreliable, the speeds are far below what was promised, and the service has not met my expectations at all. I would not recommend this service to anyone who needs a stable and dependable internet connection. If the company wants to keep customers satisfied, they really need to improve the quality of their network and provide better support.

Inept and dodgey – Signed up to Dodo and applied for my free fttp upgrade. They offered me a modem which I declined. Told me it would take 4 weeks for a technician to come and do the upgrade. They charged me and 4 weeks later no technician turned up. Called them and they said there was no evidence I asked for the upgrade so I bit my tongue and asked them to apply… Read more

for the upgrade again and was told it would be 4 weeks again. 4 weeks go by, I am charged again and no technician turns up. I call them again and they give me the same crap about no evidence of me asking for it and said it would now be pushed out to after Christmas. I finally snapped and told them to cut my service off and I will get someone else to do it. They tried to bargain with me but I told them no and they cut off my service that day. Signed up to Aussie broadband as soon as I was off the phone and a week later a technician turned up to install my FTTP. I have no idea why dodo said it was going to take 4 weeks because Aussie broadband had one at my home a week earlier than they said they would. I swore 10 years ago I would never deal with Dodo again but thought maybe something had changed. I was wrong they are just as shifty. I wonder if Dodo is short for Dodgeydodgey

Final product is great. The service to get there was a struggle – Great internet, great connection, reliable. No troubles. 10/10 happy here. The service from dodo was a shocker. I purchased my internet plan and router, the money was deducted from my account but they had no record of it. Dodo refused to refund me, and the only possible way to get a refund was to buy a SECOND dodo router/account, create an… Read more ·  1

account and then apply for a refund there. So at this stage they’ve refused refund, and made me purchase DOUBLE to then apply for refund. When I applied for the refund, they had no record of the initial transaction. I cannot tell you how many hours of phone call time I had over many weeks to try and rectify this situation. How can their system be so glitchy and how can I be told so many different things by so many different staff members. Ridiculous.

In saying that, once I got the service set up, FINALLY got a refund and I could stop dealing with Dodo staff, the actual internet has been great.

I have been a dodo customer for years, I required a new Modem due to storm damage. When it would not activate I called and the issue was identified and resolved in the same day. It was not a dodo problem but they still rectified it for me. Excellent product and service

Dodo Is the best NBN provider. I was with AGL company but was not happy with them then I sign up with DODO NBN plan with using my own modem and they activate my NBN service within 15 minutes. I’m so happy with their professional services. My home internet is working fast and at affordable price with discount also. Go with DODO company guys trust me its good. ☺️ Show details ·  1

loyal telstra supperter at last sick of telstra price hicks especially for old farts the seamless transition to My Dodo very impressive and very affordible i only need the second teir speed thingo but think is better than previous servive provider could not rate highly enough thank you dodo Show details ·  1

Was hunting around for new internet provider, triggered Dodo who rang me, persuaded me to make the switch, should have been an easy set up, but that was just silly. Set up modem, should have had access to internet within 15 minutes, waited two hours, rang customer service who told me I was being passed on to Technical Support who would look into… Read more

it within 1 - 2 business days even claiming to make this a priority. A priority is not 1 -2 business days. So far, my customer experience has been what I think is nothing short of appalling. I'm paying for something I'm not even receiving a service for. Feel like they just don't care. NOT IMPRESSED!

Connection was slow but happened on the requested date. Overall Internet has been ok with few dropouts. Unfortunately discounted price only lasts for six months and they don't extend it to reward existing customers and offered $10 discount only instead of the $30 they were offering new customers so I asked to cancel and switch providers. Trying to… Read more

cancel online via the chat took forever and when I finally connected to the agent after 15 minutes of waiting, I got disconnected and had to wait in line again for another 15 minutes.

Service ok but they Increased price of plan. Was going to leave but they sent email saying they would increase speed at no extra cost. Couple of months later speed still not increased. Checked current price of plan and it's cheaper than what I was paying before "the unavoidable" increase. Show details

Terrible connection for online gaming. Constant high ping and half the time I couldn’t even connect to EA services. I’ve had multiple internet providers over the years and never experienced issues this bad. To make things worse, they wouldn’t refund the unused portion of my payment when I cancelled. Would not recommend Dodo to anyone.