Dodo NBN 25/5 (Standard)

I recently signed up for Dodo Internet service, and unfortunately my experience has been very disappointing. From the day the internet was installed, the connection has barely worked properly. The speed is extremely slow most of the time, and sometimes the internet stops working completely. It becomes very frustrating when you rely on the internet… Read more

for everyday things like work, communication, and entertainment, but the service keeps failing.

One of the biggest problems is the unstable connection. Even simple tasks such as opening websites, checking emails, or watching a short video become difficult because the internet keeps buffering or disconnecting. Streaming services are almost impossible to use because the connection drops frequently or the video quality becomes very poor. For a service that is supposed to provide reliable home internet, this is unacceptable.

Another issue is the speed. The plan promised a certain speed, but the actual performance is far below expectations. Many times the internet feels slower than basic mobile data. Uploading files, downloading documents, or even loading social media pages takes much longer than it should. In today’s world where a stable and fast connection is essential, this level of performance is extremely disappointing.

Customer support has also not been very helpful. When you try to report the issue, you often have to wait a long time to speak with someone. Even after explaining the problem, the solutions given are usually very basic, like restarting the modem, which does not fix the underlying issue. It feels like the company does not take the customer’s experience seriously enough.

Overall, my experience with Dodo Internet has been poor. The connection is unreliable, the speeds are far below what was promised, and the service has not met my expectations at all. I would not recommend this service to anyone who needs a stable and dependable internet connection. If the company wants to keep customers satisfied, they really need to improve the quality of their network and provide better support.

Final product is great. The service to get there was a struggle – Great internet, great connection, reliable. No troubles. 10/10 happy here. The service from dodo was a shocker. I purchased my internet plan and router, the money was deducted from my account but they had no record of it. Dodo refused to refund me, and the only possible way to get a refund was to buy a SECOND dodo router/account, create an… Read more ·  1

account and then apply for a refund there. So at this stage they’ve refused refund, and made me purchase DOUBLE to then apply for refund. When I applied for the refund, they had no record of the initial transaction. I cannot tell you how many hours of phone call time I had over many weeks to try and rectify this situation. How can their system be so glitchy and how can I be told so many different things by so many different staff members. Ridiculous.

In saying that, once I got the service set up, FINALLY got a refund and I could stop dealing with Dodo staff, the actual internet has been great.

I have been a dodo customer for years, I required a new Modem due to storm damage. When it would not activate I called and the issue was identified and resolved in the same day. It was not a dodo problem but they still rectified it for me. Excellent product and service

Dodo Is the best NBN provider. I was with AGL company but was not happy with them then I sign up with DODO NBN plan with using my own modem and they activate my NBN service within 15 minutes. I’m so happy with their professional services. My home internet is working fast and at affordable price with discount also. Go with DODO company guys trust me its good. ☺️ Show details ·  1

loyal telstra supperter at last sick of telstra price hicks especially for old farts the seamless transition to My Dodo very impressive and very affordible i only need the second teir speed thingo but think is better than previous servive provider could not rate highly enough thank you dodo Show details ·  1

This is the worst experience I have ever had . They are not helpful. I organised appointments for my internet connection several times , they confirmed then they changed the appointment without asking me despite it was organised 6-7 days ago. I don’t recommend Dodo to anyone.

Was hunting around for new internet provider, triggered Dodo who rang me, persuaded me to make the switch, should have been an easy set up, but that was just silly. Set up modem, should have had access to internet within 15 minutes, waited two hours, rang customer service who told me I was being passed on to Technical Support who would look into… Read more

it within 1 - 2 business days even claiming to make this a priority. A priority is not 1 -2 business days. So far, my customer experience has been what I think is nothing short of appalling. I'm paying for something I'm not even receiving a service for. Feel like they just don't care. NOT IMPRESSED!

Connection was slow but happened on the requested date. Overall Internet has been ok with few dropouts. Unfortunately discounted price only lasts for six months and they don't extend it to reward existing customers and offered $10 discount only instead of the $30 they were offering new customers so I asked to cancel and switch providers. Trying to… Read more

cancel online via the chat took forever and when I finally connected to the agent after 15 minutes of waiting, I got disconnected and had to wait in line again for another 15 minutes.

Excellent updates when there are outages in my regional area. Also, if i call every 6 months, they generally give me a discount on my monthly Internet. The Internet, apart from the odd outage due to storms, is very reliable and stable. I will reamin… Read more

with the company until a better offer arises. And I get to speak with a human being when I have to call! The same friendly, efficient service.

I have only just signed up recently and will not start receiving the service for another couple of weeks due to allowing my current existing plan elsewhere to finish up. l am happy enough with the cost of the plan at this point and hoping all will go well with the service Dodo offers.... regardless l will certainly be posting a review on the service in time... Show details

Terrible connection for online gaming. Constant high ping and half the time I couldn’t even connect to EA services. I’ve had multiple internet providers over the years and never experienced issues this bad. To make things worse, they wouldn’t refund the unused portion of my payment when I cancelled. Would not recommend Dodo to anyone.

NBN has recently released thru all retailers revised pricing packages. It is forcing low end users like retirees to opt for high end packages by keeping the prices for the low end close to the high end pricing and providing performance for the low end a dog’s breakfast. With the increase in day to day living costs forcing the vulnerable to pay high price is sad. Unfortunately govt. has no control over the NBN in what it does.

I've just switched and had multiple drop-outs. When I submit a help ticket online, the response timeframe is four business days, which is ridiculous. The live chat said I would wait 34 minutes, I waited 45 and then the person gave me a response, and closed the chat before I could try anything out - lucky for me I didn't have any followup… Read more

questions. I rang, within live chat hours, and their technical support team was not available, so I question what kind of support they think their customers need.

UPDATE: I've been on with support, reset my router and etc. Don't know that it helped, still a far worse experience than with Origin, since the service drops out frequently enough that e.g. Cursor keeps failing.

UPDATE: Weeks in now - on NBN25, and I have to hotspot my phone to get Cursor to work, while it's the only device in the house.

We signed up with Dodo as we were told that after the first bills we could change from direct debit to manual payments. LIE LIE LIE. It can’t be changed. I HATE DIRECT DEBIT AND I HATE COMPANIES THAT ONLY DO DIRECT DEBIT. I will be looking around again and CHANGING PROVIDERS for 3 mobiles and NBN. [Name Removed] from dodo is a miss leading person… Read more

that likes to lie to new clients!! Dodo sends emails demanding payment of overdue account. I log onto the Dodo app to pay, says the overdue amount to be paid, click on the bill to have a pop up saying ‘you do not have an outstanding balance for this service’ So, Dodo, do I owe or not????? Dodo should change their name to DerDer. DerDer Dodo st^pid people der, no idea deeeeerrrr

Switching from mate internet to dodo has been my worst freaking nightmare! Please, DO NOT TELL YOUR MUM and the bird on the ad is lying! SPEEDS ARE PATHETIC! Home wifi no longer works period! ABSOLUTE SCAM! I WANT MY BLOODY MONEY back! PLUS, if you think im putting that phone sim anywhere near my phone when it gets here you can jump in the lake!… Read more

Had no support in setting up! cant find email with a simple password in it, ask a rep, they PLAY DUMB! PLEASE AUSTRALIAN PUBLIC.... DONT FALL FOR THIS CRUDDY INTERNET! Has been THE WORST couple days of my life after 51 years!

Was told we could upgrade to NBN for free, but the experience has been nothing but disappointing. The technician who came out said the only location they could install the NBN box was in our bedroom. Since then, the Wi-Fi barely reaches the rest of the house and the signal is worse than before. When I called Dodo to explain the issue, they told me… Read more

to call NBN directly. The number they gave me clearly stated that NBN does not deal with customers directly. I called Dodo back to speak with a manager, only to be told they weren’t responsible and that it was essentially my fault for allowing the technician to place the box in the bedroom. They have taken no responsibility, refused to be helpful, and our internet speeds have not improved at all—in fact, the Wi-Fi coverage is worse. Very poor customer service and zero accountability.

Easy set up, competitive pricing and a fast, reliable service. We haven't had any problems with our service. I was trying to use an old modem on set up which didn't work and the team were helpful and efficient, sending a new modem out straight away and getting us set up fast. Recommend! Show details

Very happy with Dodo, have been with them for about 15 years. The customer service is excellent and you can tell they sincerely want to help you. I haven't had much trouble with my service but on the few occasions I have they have been very prompt in organising an NBN technician and usually the problem was related to my building. For a good quality, reasonably priced product with great customer service I highly recommend Dodo. Show details