Dodo NBN 250/25 (Home Superfast)

Probably the worst nbn service and even worse IT support and worst of all their customer service team. They made me change modem twice, I brought expensive modems as part of their troubleshooting strategy. Had speed as low as 4mbps and the IT guy… Read more

said it is due to 8 outdoor cameras (normal Ring cameras not CCTV) so have installed?? seriously? There IT team doesn't even know that how the system works. I have had many days when I had no internet at all and after few phone calls I discovered that it was planned updates in the background which they didn't tell us about but I lost a whole day work due to no internet. Many days the youtube on TV doesn't even load due to poor speed and their excuse is because your modem is in the garage (who doesn't ?especially new builds, that's where they put the NBN box). Many apps on the phone like whatsapp doesn't work because they have known issue they are dealing with yet no acknowledgement. I tried to cancel many times but their account retention team begged me to stay and promised me a better service but a month later still terrible service. I have invested a lot of time energy and money in this now in past 2 months but Now when I complained and asked to speak to the manager, Firstly they said someone will call/email you to discuss but nothing so far.

Moved to new house in May 2025 got Dodo connected ,we receive on a weekly basis messages to tell us the internet is being restored .First started with superfast then was able to upgrade to NBN after (NBN connected and installed hard wear ) a few months later one evening 24/11/25 our internet went down again tried their chat -was hung up and… Read more

disconnected after an hour saying they were closed try again - original chat is then deleted. Came home from work the next day internet still down called them (although was receiving messages saying "our internet was not ready" and to wait for a text message from them then wait 15mins before calling them. Never got no text message, called them and after 10 mins the consultant fixes it on her end - no explanation - and when i pressed the matter says something about it being an "old configuration" although we have only been at this address since May and had made no changes for months. No correspondence was sent by Dodo to let their customers know IN ADVANCE if there was going to be upgrades or work required or to even let their customers know. Then i had to push the consultant as to why am i paying for a service if it wasn't required. On previous occasions when raising a service request they will give you a job number and even on resolution send multiple email messages saying i have to call them again when there is no reason why. Sorry to say the customer service in my experience is below par.

After a few months Dodo speeds have dropped considerably. My opinion they are throttling speeds far slower then your paying for. They were find for failing to provide advertised speeds Who can you trust there all the same. ZzIts only a crime if you get caught. Check your speed regularly and complain if your not getting what you are paying for. Show details

After moving interstate and trying several internet providers, I finally landed with Dodo -and what a difference. None of the others came close to matching Dodo’s deep technical expertise and lightning-fast support! Every time I’ve needed help, their support team has been prompt, knowledgeable, and refreshingly easy to reach. What really sets… Read more

them apart is how seamlessly they handle issues tied to NBN activities. They not only identified problems swiftly but also managed communications with NBN on my behalf, keeping everything smooth and stress-free on my end. It’s clear they know their stuff and genuinely care about keeping customers connected.

Highly recommend Dodo if you're after an internet provider that not only 'walks the talk' but they deliver where it matters.

Dodo is a hidden gem. Very stable speed and fast. I am using 250 mbps but my speed is always 260 mbps even on peak hours. Very great for gaming, downloading and browsing. Very satisfied.

Really good deal and the operator on phone helped me in selecting this plan. Getting better speeds now after switching from origin and using premium plan with Dodo which is cheaper than origin. Show details

Dodo is the first provider from a long list to give us rock solid stable internet, so I take my hat off and salute you, keep being a 10/10. I have to say, telling friends how good the internet has been now, because before this if anyone said the word INTERNET, I would go on for 30min about providers, * I have been told to turn the modem off at the… Read more

wall for about 6 years with speeds of 3mbps when paying for 100 mbps - speed - so you can see the word INTERNET got my blood pressure up. Touch wood now with Dodo the difference is amassing, keep doing what you're doing - don't drop the ball! 10/10

Very happy with the service never had any issues with dodo. They were always happy to help and let Mme know of any works in the area or inconvenience if there was any. Show details

I have been a dodo customer for years now and have never had a bad experience with them. Always willing to help, my wifi connect has been the best and since upgrading to a new higher speed I never have to worry about my downloads or uploads taking hours. My kids use netflix and youtube so often that I need the fastest service possible to keep up with the amount of internet we use. Show details

This will be my second review of Dodo, like the other review I give Dodo kudos for all their help, any time I have problems regardless the matter they are always forthcoming. Had a problem with price going up, but one email & a call from them the next day sorted it all out. Did a test via Telstra, today, 2;15 271.8Mbps DOWNLOAD SPEED 26.2Mbps UPLOAD SPEED So happy with that. Show details

Great customer service and fast speeds allow me to watch my favorite movies and stream all my songs. I'm able to use multiple devices in all the rooms of the house thanks to Dodos great home internet. Thanks Dodo Show details

Initially, I expressed reservations regarding a transition to Dodo Internet based on prior online reviews. However, a compelling offer prompted me to engage their services. To date, performance has been satisfactory, exhibiting consistent speeds and reliable uptime. Dodo's proactive communication regarding scheduled maintenance is a significant advantage. Show details

I have used Dodo in the past, and now I am back. And about to add more services to my account. Decent pricing and fast turnaround for servicing and communication. I do recommend Dodo to family and friends. Show details

So impressed with this service. I’ve already recommended it to all my friends and workmates. It was a massive improvement compared with my last provider ( Exetel). No interruptions. Fast and reliable. Thanks for your business :) Show details

I’ve been with Dodo NBN for a few months now and I’m genuinely impressed. The setup process was quick and hassle-free, and I had internet running in no time. Speeds are consistent and more than enough for streaming, working from home, and gaming. Customer service was polite and helpful when I had a question about billing. Solid value for money! … Read more

Dodo NBN has been fantastic for our family. We’re a household of five with multiple devices always connected, and it handles everything without lag. Netflix, Zoom calls, gaming — no issues at all. The plan is very affordable and offers great speed. Highly recommended!

I have a business that relies on high speed super efficient internet 24hrs a day. With global customers and demands for high performance and immediate results my experience and support from Dodo has been perfect. Drop outs, speed failure, disruptions ad varied service have been managed to almost nothing. Very happy with the high level of commitment and service from this company. Show details

Dodo was supposed to connect the internet on the 26th may. They asked for a document on the 12th which I provided within a few hours. They asked for the same document again on the 22nd which again I provided within a few hours. I went to connect the internet on the 27th and they had done nothing since the 12/ or 22nd requests. I then spent… Read more

20minutes waiting to speak to someone who then took 20 minutes to “sort out my connection”, the phone dropped out so I figured they would call me back. Nope. I then spoke with someone on online chat, who also took 20 minutes to “connect my internet”. They said they would call me back by the end of the day. I received no phone call and the internet is not active. This is the worst internet activation process I have had yet across Telstra/tpg/internode/unity. I would not recommend them based off this experience.

The worst customer service known to man, I spent four hours on the phone setting up my internet and then I found out it wasn't even the right address, then they were going to make me wait with no internet for 24 hours because of there mistake. I got asked for the same document four times in a row I was never told it was the wrong document and they… Read more

just kept asking over and over for the document and I just kept sending it and nobody emailed me telling me it was the wrong document, no phone call no nothing. This company's customer service is absolutely horrible. I will never ever try this company ever again. Wasted four hours of my lif.

Internet can be completly unreliable when you need it most you call dodo support majority of the time your going through 3 people before they figure out how to help you wouldn’t recommend dodo to anyone at all not worth the trouble. Show details

Don’t do it. It’s the worst. They don’t care. You have to pay for a new modem at $160. They don’t sent it. You have to be in the phone for at least 2 hours to get anything done. Constantly following up. Their customer service is non existent. I am now 17 days without Internet. And because I’ve already ordered my modem if I go with another provider I still have to pay $160. They are just the worst. Show details

Edit. After having issues with Dodo before we tried some other large Singapore based company. They were so awful we left after two months so I decided to give Dodo another chance. This time we managed to get connected and so far everything is fine. Their phone customer service and chat are very hit and miss. Some staff clearly have no idea and… Read more

need more training. As we wanted to change from 100 to 250 plan 2 days after sign up. Some staff claimed it couldn’t be done. Finally I found someone competent who got it done.