Dodo NBN 500/48

Swift response from the customer service team, speeds also as mentioned in their website, easy installation plug & play. Technical team also very helpful in assisting quickly. Definitely recommend Dodo. Show details

I have recently switched my NBN 500 supplier to Dodo and on completing the application details online and entering my credit card information I promptly received an email accepting my request. The email stated that my current connection could be… Read more

disconnected within a few minutes and will receive an email as soon as the service is changed over. I could find no facility to nominate a changeover date on the application, which I have had with all the other providers. I promptly phoned Dodo and waited nearly ¾ hour for the phone to be answered and was then told I need to speak to accounts. They switched me to Tech support and after another ½ hr I finally spoke to accounts stating I needed to advise my current provider of a cutoff date and coordinate the switch over. I was then told verbally my internet had already been switched and they could do nothing about it, they were very unsympathetic. I then waited for and did not receive a promised email advising me that the connection was completed and also the instructions on reconfiguring the modem. Consequently no internet for ½ day until I finished up phoning Tech support which resulted in them having to reconfigure the modem so that I could use the internet. Beware if you need to advise your current supplier who requires notice before a switch Dodo has no facility to do this. It is done as soon as the application is completed. There is long wait on the phone to get answers meanwhile you have been switched. Your previous provider generally won’t give you a prorate credit for any overlap time as payments are month to month. Not happy Dodo.

Just over two weeks ago on writing these comments regarding issues when signing up with Dodo I still have not heard back from them although mediation was requested. This company is quick at signing you up and getting your money but won’t respond to issues bought up.

Switchover was easy. Modem arrived early. Literally plug & play. Reconnecting other devices ,especially security cameras was a walm in the park unlike previous experiences. This is 2nd day of service. Hoping this is standard. Show details

Got a great deal. 12 months of $20 off per month and speeds 10 times faster than iiNet. I left iiNet after 20 years of being with Westnet/iinet but lately due to email service being dropped, and years of expensive 50mbps speeds and last weeks announcements of price increases it broke the camels back. So far Dodo have been very good, clear… Read more

transparent information, and quick good tech support with cheaper costs even though the speeds are 10 times faster than my previous ISP.

I’m a new customer who connected to Dodo NBN yesterday using my own modem. I didn’t get a chance to try the internet until today, when I realised I could connect to the network but had no internet access. I first tried the online agent, who advised me to call 13 DO DO as the configuration needed to be checked by their technical team. When I… Read more

called, I was pleasantly surprised that an agent picked up almost immediately - I was very impressed (trust me, I've tried a lot of different telecommunications companies, some, I'd be lucky if they pick up within an hour).

We discovered that my modem does not support high-speed fibre (100MB/s at max), but the agent quickly suggested downgrading my plan, which I was happy with. He also provided clear instructions for configuring my modem.

After the call, I updated my modem settings using the provided credentials and was able to connect to the internet straight away. I’m currently getting around 70 Mbps download and just over 40 Mbps upload, which I’m very happy with.

Overall, I’m really pleased with the service, the team’s expertise, and the internet speed!

It was quite a bit of work as the fiber cable had to come from three houses away but all went very well and quickly, the entire project went well and quickly, it was running by the day after completion, very happy with the service, thank you, Paul. Show details

Just purchased a modem from dodo 09/04/26 when I opened the package it was an older model. I rang to discuss and the representative told me they would not exchange it and to sell it on market place. Wow any one thinking of going with dodo stay clear. I Will be cancelling my account. Show details

Signed up with Dodo and requested it to be connected on the 16th. Didn’t happen. Checked in and was told there was an error and it had been “escalated” and I’d be contacted within 1-2 days with an update. 24 hours later, no update, so I followed up and was told another 2 business day which would put me over the weekend. On the 17th at 3:30 I… Read more

cancelled with Dodo, contacted Leaptel at 3:45pm and genuinely had my internet on at 6:10pm. Do not use Dodo it is not worth their low level poor service.

The absolute worst service EVER! It takes you AGES to get through to someone at a call centre in the Phillipines and then they put you on hold constantly and fail to resolve any issues! I was supposed to be connected today and had to provide my AVC as part of sign-up and they keep still asking me for the AVC and a copy of a utility bill which… Read more

I've NEVER had to do previously when switching from another NBN provider.

Absolutely OVER IT and just want to cancel now and go to another provider where you can actually get connected on the day they say you will.

AVOID at all costs in my opinion unless you are prepared for one giant headache.

Easily the best internet I have ever used, I am getting over 520 MBS downloads, best ever and even cheaper than my prevoius ISP, I am a very happy camper. Show details

Have had a few problems with connection, but Dodo are doing what they can to correct them. Show details

Call centre quick and informative very easy and on the ball Show details

Not receiving the speed l should be, l was l would receive 500 megabits of download Show details

The process of ordering a changeover to Dodo NBN went very smoothly with no issues. Show details

The new nbn is fast and no more lose connection. Show details

Found on whistle out web site that Dodo was cheapest for me (with discount applied for a year), so went to Dodo web site, and it took me 5 minutes to buy the plan. Was connected 2 hours later without having to touch the modem or do anything else. The real test will come if something goes wrong! Show details

Easy to choose. Good plans. contacting them was easy and fast. Show details

Never became a customer. Read a lot of people complaining about customer service. On my first phone call I waited for over 15 minutes on hold before giving up. Most companies give you great service to sign you up, then give you bad customer service. Dodo doesnt have good service at any part of their process. Can confirm customer service is… Read more

terrible, or in my case, completely 100% non-existent. Obviously not looking to grow the business. Honestly a very weird strategy. Or is it apathy? Incompetence? If I was an investor i'd be asking the owner these questions.

Dodo doesnt need your business obviously.

Exetel actually answered my call and now i'm an Exetel customer. Thanks for picking up the phone, Exetel, please take my money. See how that works?

Dodo have become the most unorganized internet provider there is. We tried to use their services, but they were so hopeless that we had to look elsewhere. They couldn't organize a p!ssup in a brewery. Show details

My experience with this company has been extremely disappointing. During an online chat, the sales agent clearly assured me that I would receive a special discount better than the advertised online offer and provided a link to sign up. I signed up based on that promise, only to be charged the standard online price. What followed was even worse. I… Read more

tried contacting support repeatedly, waiting excessively long every time. When I finally got through, I was transferred from person to person, and in the end they denied that any discount had ever been offered. This is unacceptable, especially when the chat history should clearly confirm what was communicated.

Whether it was a serious breakdown in their sales process or misleading information from their own agent, the outcome is the same: the trust is gone. I am now considering disconnecting entirely. The discount itself is irrelevant at this point — it’s the dishonest communication and the misleading promises, combined with the poor handling of the issue, that clearly show why I can no longer trust this service.

Transferred to Dodo with the assurance that the connection would be instant and activated on a specific date as required. However, our internet was never connected. When we called to report the issue, we were told they couldn’t assist because they don’t operate over the weekend. We waited until Monday and spent the next week making around 20… Read more

calls back and forth, with each party blaming someone else and no real help provided. Meanwhile, they had already taken payment for the first month. Their eventual solution was simply to cancel the service after a full week of us trying to resolve the issue.

I have never experienced such poor service for something that should have been straightforward. Save yourself the time and avoid.

Once connected, after a 75 hour delay, the internet speed is good. 538/47.4 average Show details

Easiest experience with purchase and set-up. Good pricing on new modem as ours was fourteen years old. Show details

It was a good experience from the start to the end Show details