766 reviews
- Pre-Construction
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- Post-Construction
AI reviews summary
Pros
Verdict
Overall sentiment toward Domaine Homes is strongly positive, with clients frequently praising the dedicated support and clear communication provided by staff across the sales, pre-construction, and building phases. While a small subset of reviews notes frustrations regarding fixed design limitations or delays during approval stages, the majority of customers describe a smooth, well-managed building experience resulting in a high-quality finished home. Key takeaways highlight the effectiveness of the administrative and site management teams in keeping projects on track and supporting first-time builders.
A huge thank you to my Jessica foreman for making the pre-contruction phrase process so easy and stress-free. She consistently kept me up to date, responded promptly, and ensured I was always aware of the next steps. I never had to follow up because she was always one step ahead. Her support and attention to detail helped get my job through… Read more
pre-construction and into the construction phase smoothly. I couldn't be happier with the service I received.
My experience with Domaine Homes started off positively, with the sales team being helpful and accommodating. Unfortunately, once the process moved into pre-construction, the experience deteriorated significantly. Communication was poor, timelines were repeatedly pushed back, and I was left constantly chasing updates and answers. What should have… Read more
been an exciting experience became incredibly frustrating and disappointing. Ultimately, I lost confidence in Domaine's ability to deliver and made the difficult decision to terminate my contract, at a considerable financial cost to myself. A very disappointing experience overall, particularly given the promising start.
We couldn't be happier with our experience building with Domaine Homes, and a huge part of that is thanks to our amazing site supervisor Blake Roese. His communication was excellent throughout the entire process, he was always approachable, and he consistently got back to us whenever we had questions or concerns. He made sure all defects were… Read more
addressed before handover and has continued to stay in contact with us afterwards to help sort out any little things that have come up. That level of care and commitment really speaks volumes about his professionalism and dedication to his job.
Building a home can be stressful, but having someone so reliable and committed made such a difference to our experience. We are incredibly grateful for all his hard work and couldn't recommend him highly enough. Thank you for helping make our new home such a positive experience.
Reviews with attachments
We recently completed our new home build with Domaine Homes, and overall, we have had a wonderful experience. A very special mention must go to Mark, our Sales Consultant at the Austral Display Centre, who went above and beyond from the very beginning. Mark was incredibly thorough, patient and always willing to answer our many questions and take… Read more · 1
the time to explain everything clearly. He made the initial stages of the process such a positive and enjoyable experience, and we really appreciated the level of care and attention he gave us.
Our Site Supervisor, Jack, was also absolutely impeccable throughout the build. He kept us updated regularly, made himself available whenever we had questions, and made what can often be a stressful process feel easy and manageable. Jack was fantastic to work with and played a huge part in making our building experience so positive. He also managed to have our home completed within a very fast timeframe, which we were extremely happy with.
We would also like to give a special mention to Jordan Perez from Jedge Carpentry, who completed meticulous work throughout our fully cladded home, including the interior fit-outs. The quality and attention to detail in his work was exceptional, and we were very happy with the finished result.
The main area where we feel there is room for improvement is the pre-construction stage, particularly communication and clarity around selections and costs. During our colour selection process, we chose kitchen cabinetry that we understood to be part of our selections, only to find that it had not been included in the costing. Clearer communication and confirmation of inclusions and costs during this stage would make the process much smoother for future clients.
That said, once construction commenced, our experience was fantastic. The communication, workmanship, support and speed of the build exceeded our expectations, and we are absolutely thrilled with our new home.
A huge thank you to Mark, Jack and Jordan for the care, professionalism and effort you put into helping bring our home to life. We are very grateful and so happy with the finished result.
Cian from Domaine Homes was absolutely fabulous as a Site Supervisor and delivered our beautiful home in a record time.He kept us update through out the process and was very easy to deal with.He made our construction journey very smooth and was always available to answer any questions we had.I would like to thank Cian for his efforts to deliver pur forever home. Show details · 1
We would like to express our heartfelt appreciation to Michael and the entire Domaine Homes team for helping us build our dream home, the Arizona 26. Like any building journey, there were some challenges along the way from signing the contract through to completion. However, the team worked hard to guide us through the process and make the… Read more · 1
experience as smooth as possible and thank you very much to Maddy, Jasmine and Dan.
Michael, in particular, played a huge role throughout our journey. He kept us well informed about the progress of our home and clearly explained each stage of construction and what to expect next. His communication and support gave us reassurance, especially during the times when things didn’t go exactly as planned.
We are particularly grateful for his efforts during the final stage. When timing was especially important for our family, Michael went above and beyond to help bring everything together so we could finally receive the keys to our new home. Seeing our Arizona 26 completed and having those keys in our hands was a very special and emotional moment for us.
Thank you to Michael and everyone at Domaine Homes who contributed to making our dream a reality. we would highly recommend Domaine homes to anyone thinking of building a new home. We truly appreciate the hard work and support that went into our home and are incredibly happy to finally call a home. ❤️ Nuraj & Family
I couldn’t be happier with my experience with domaine Homes who built our Arizona 24. The quality of work, professionalism, and attention to detail have been outstanding throughout the entire process. A special mention goes to Stewart Henderson, who is by far the best site supervisor I’ve dealt with. Stewart consistently goes above and beyond to… Read more · 1
make sure everything runs smoothly, kept us informed at every stage and was always available for any question, and genuinely cares about delivering a great result. His communication, organisation, and willingness to help whenever needed have made the whole experience so much easier. It’s clear that Stewart takes pride in his work and holds a very high standard for the build. Having someone so reliable and committed overseeing the construction of our new home makes a huge difference. I would highly recommend Domaine Home and especiallyStewart, to anyone looking for a builder with a professional team and a genuine commitment to quality.
Our home was built by Domaine Homes, was it perfect, no, but pretty damn close to it. The build commenced & finished ahead of schedule. There were no hidden costs & the workmanship was very good. Our Senior Site Manager Stuart Henderson was brilliant. Stuart always made himself available. Stuart is knowledgeable, professional & made the whole process seamless. I would definitely build with Domaine Homes again Show details · 1
We have had great experience with building our home with Domaine homes. House has come out exactly as we expected, though there was a few clerical misses here and there. However, the service and support from our site supervisor Cian Howard, have downplayed those niggles. Cian has been awesome in all aspects especially with his prompt responses. Will be happy to have Cian as our site supervisor again. Show details · 1
We have had a wonderful experience with Domaine building our first home. The process was straight forward and any issue that came up in the planning process were dealt with swiftly so as to not hold up our build. Our Site Supervisor Mat French was fantastic. We had weekly updates from him on the progress and were able to organise walk through’s… Read more · 1
with ease. Mat was easy to speak with and answered any and all of our questions. He went above and beyond even after handover to get one final thing sorted for us. We felt confident with Mat as our supervisor that everything would be completed and to a high standard and in a reasonable time frame which made the build process so much more enjoyable. Thank you Mat
Overall, we are very happy with our experience building with Domaine Homes. The build process went relatively smoothly and we were pleased to receive the keys to our home within a reasonable timeframe. Compared with many of the other builds happening around us, Domaine Homes maintained consistent progress throughout the build, despite a few minor… Read more · 1
delays along the way.
Communication with our construction administration team was consistently good throughout the entire process. We never had to worry about our consultant getting back to us and any questions we had or documents we needed were always responded to promptly. This level of communication was maintained from start to finish, which made the whole process much easier.
A special mention to our site supervisor, Billy, who was fantastic throughout the build. He was honest, direct and approachable. Billy always made sure any issues that came up were sorted out, which gave us a lot of confidence throughout the build that things were being looked after.
Overall, we’re very happy with our new home and our experience with Domaine Homes. There were the usual minor hiccups that come with any build, but overall the process was a positive one. We would definitely consider building with Domaine Homes again and would happily recommend them to anyone looking to build.
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Domaine homes doesn't muck around! Michael Bell was our supervisor. He is so efficient at his job! Our house was built in 30 weeks from start to finish with no compromise on quality! I couldn't recommend Domaine homes enough! Show details · 1
We recently completed our build with Domaine Homes and were incredibly fortunate to have Mat French as our site supervisor. From start to finish, Mat made the entire process feel smooth, organised and genuinely enjoyable. Mat’s communication was exceptional. He kept us updated every single week without fail, giving clear, detailed progress… Read more · 1
reports that always made us feel informed and confident about what was happening on site. Nothing was ever too much trouble, he answered every question with patience and clarity, and always made sure we understood the next steps.
He is thorough, hands on and genuinely invested in delivering a quality home. You can tell he takes pride in his work. His attention to detail and proactive approach meant issues were addressed before they ever became problems, which gave us huge peace of mind.
Most importantly, Mat made us feel completely at ease throughout the build. His friendly nature, professionalism and willingness to involve us in the process made the experience exciting rather than stressful. We always felt welcomed on site and reassured knowing our home was in capable hands.
We couldn’t be happier with the final result and truly credit a large part of that to Mat’s dedication and care. If you’re building with Domaine Homes, having Mat as your supervisor is a massive win.
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We recently completed our house and land package with Domaine Homes, and the entire experience was outstanding from start to finish. Our journey began with Michael Depalo, who was professional, knowledgeable and a pleasure to work with. He guided us through everything from selecting the most suitable block of land to choosing the right home… Read more · 1
design and upgrade options, making what could have been an overwhelming process feel straightforward and enjoyable.
We then worked with Connie Mezzanotte, our Tender Presenter, and Anette Sheldrick, our Colour Consultant. Both were friendly, helpful and easy to communicate with throughout the process. A special thank you to Anette for her patience and willingness to accommodate our requests wherever possible.
We would also like to extend our sincere thanks to our Site Supervisor, Cian Howard. Cian provided regular weekly updates on the progress of our build and was always available to answer our questions. He was proactive in identifying and addressing any issues, maintained a high standard of workmanship throughout the build, and consistently went above and beyond to ensure everything was completed to a high standard. His professionalism, attention to detail and commitment to customer satisfaction gave us great confidence throughout the construction process.
To our delight, construction was completed earlier than expected, and communication was excellent throughout the entire journey.
We would highly recommend Domaine Homes to anyone considering building a new home. Thank you to the entire Domaine Homes team for making what is often considered a stressful experience such a positive and enjoyable one.
Domaine Homes exceeded our expectations. Their team was responsive, efficient, and incredibly helpful throughout the build and beyond. They made our dream home a reality, and we highly recommend them to anyone building Show details · 1
We are extremely happy with our experience building our Heartwood Drive home with Domain Homes. A special thank you to our building supervisor, Matt, who was exceptional throughout the entire process. Matt kept us informed every step of the way, was always professional, approachable, and quick to respond to any questions or concerns. His… Read more · 1
attention to detail and commitment to delivering a quality home made the whole building journey smooth and stress-free.
We are very happy with the finished product and couldn't be more pleased with the service we received. We highly recommend Domain Homes, and especially Matt, to anyone looking to build a new home. Thank you for making our dream home a reality.
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We are very happy with Domaine Homes from start to finish. A special thank you to our Site Manager, Mathew French who kept us up to date on a regular basis. Show details · 1
We recently completed our house and land package with Domain Homes, and the entire experience exceeded our expectations. From the very beginning, our sales Consultant Maddy, was incredibly helpful and professional. He guided us through every stage of the process, from selecting the most suitable block of land to choosing the right home design and… Read more · 1
upgrade options. We made several changes to our plans along the way, and our consultant remained patient, supportive, and responsive throughout, ensuring we felt confident in every decision.
A special thank you also goes to our Site Supervisor. He provided regular weekly updates on the build progress and was always available to answer our questions. Living in Southwest Sydney and building in Maitland meant that site visits required significant travel, but Hayden was always accommodating and happy to meet with us. He was proactive in identifying and addressing any defects and ensured the build maintained a high standard of quality.
The construction was completed on time, communication was excellent throughout the process, and the final result is a home that we are extremely happy with.
We would highly recommend Domain Homes to anyone considering building a new home. Thank you to the entire Domain Homes team for making the journey such a positive experience.
Latest follow-ups
I can't begin to say how wonderful the whole process from beginning to end from the contracting to handover the service, communication was wonderful. If there was ever a problem we were notified straight away and there was always a solution. We had… Read more · 1
Mathew French as our site manager and he is second to none, nothing was ever an issue, he went above and beyond for us to ensure everything was completed to a high standard. We are first time builders and homeowners so completely new to the process, but we always received answers to our questions, and nothing was ever a problem. We are so grateful for our experience and would definitely build with Domaine homes again, especially if we had Mathew again.
Follow-up · Just wanted to provide an update to my original review. We have been lucky to have Trent as our post completion manager. Trent is wonderful and he has been in touch and followed everything up for us . We have had some issues with our carpet that has began to thread and pull away in 3 of our rooms while we are still waiting on that to be fixed, the… Read more
In-depth reviews
It has been nearly a month since we moved into our new home, built by Domaine Homes, and we could not be happier with the experience. We greatly appreciate the quality of the build and the smooth, hassle-free process that Domaine designed, and its team delivered over the past eight months. Regular progress updates and clear, transparent timelines… Read more
gave us confidence and eased any concerns along the way. Special recognition must go to our Domaine Homes Site Supervisor, Cian Howard. Throughout the construction, Cian stood out for his prompt communication, calm demeanor, and willingness to provide thorough explanations of every stage of the process. Whenever he was meeting with us, he gave us his full attention and did not take other calls, which made us feel genuinely valued. He also returned every missed call promptly afterwards. Despite his busy schedule, Cian always took the time to ensure that every one of our questions was answered fully. His keen attention to the build detail, good-humoured observations, and warm, confident manner consistently put us at ease. Due to his carpentry experience, he was able to advice us about shelving, storage solutions, etc. Lastly, we observed and admired his innate ability to lead his team through their work with mirth.
We have really enjoyed our pre-construction journey so far and are very excited to see our dream home coming together. From the initial stages of planning and design through to the approval process, the team has been professional, helpful and supportive. We have appreciated their willingness to answer our questions, explain the different stages of… Read more · 1
the process and work through the requirements of our block and house design. Building a home is a big decision and there are many steps involved before construction can begin. We have appreciated the team's patience and guidance throughout the process and their efforts to keep everything moving forward. A special thank you to everyone involved especially Jasmine in getting our plans ready and working through the approval requirements. We are now looking forward to reaching the construction stage and watching our home become a reality. Overall, it has been a positive experience so far, and we are excited for the next chapter of our building journey!
We are extremely happy that we chose Domaine Homes to build our first home. From start to finish, the entire experience was positive, and the quality of workmanship and finishes exceeded our expectations. A special thank you to Mat French, our Site Supervisor, who was always accommodating, kept us informed with timely updates, and ensured all… Read more · 1
work was completed to a high standard. His professionalism, attention to detail, and commitment to quality made the building process smooth and stress-free.
We found Domaine Homes to be trustworthy and reliable, always ensuring that everything was completed properly and to the highest standards. Another pleasant surprise was the construction timeline. Our home was completed in approximately 32 weeks, significantly faster than the initial estimate of 36 to 40 weeks.
We are absolutely delighted with our new home and could not be happier with the result. We are truly grateful to Mat French and the entire Domaine Homes team for delivering such a positive building experience. We highly recommend Domaine Homes to anyone looking for a quality builder they can trust.
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Positive reviews
Michael has been a terrific help to us as we navigated the new house build challenge, and was the major reason we chose Domaine. Not only did he assist once we had decided on a house plan, but he made sure we were able to locate the new Montana on the sites we were considering. Michael understood what we were after right from our initial… Read more · 1
discussion and was able to make that take shape for us within the Domaine world. We are looking forward to seeing the new house rise from the empty lot once the approvals are completed with Council.
Michael has been thorough in all aspects of our building our house and land package . He has been available whenever we had a query. We have every confidence in Domaine because of Michael. Show details · 1
We had a good experience working with Annette to choose our colour scheme.We felt supported and not rush throughout the process.Annette was amazing in assisting us with our questions and helped us picked the colour for us. Show details · 1
Negative reviews
*Pre-Construction: Domaine Homes' communication was good. The sales staff, particularly Thomas Wenham, were attentive and friendly, though it was later revealed during construction that some things discussed or promised during the sales process could not be achieved, or could only be actioned at additional cost to the owner. To Domaine's credit,… Read more
the site manager handled these matters sensitively and most were ultimately resolved, although the experience left a poor impression.
The contract and selections teams were excellent. They were helpful, communicative and, in our experience, honest throughout this part of the process.
For reference, we chose the Mana 17 home layout, with added 4th bedroom and extended guest bathroom size.
*Construction: Our site manager, Mathew French, was excellent. His communication via phone, text and email was consistently good, and he professionally managed issues as they arose. He also ensured that identified defects were addressed in a timely manner.
However, the number of defects throughout the build was disappointing. A significant number were identified by us and by our independent building inspector. At times, it was difficult to understand how some of these issues had passed Domaine's own internal quality checks.
We engaged a third-party building inspector (Uncover Building and Pest Inspections) to carry out inspections at four key stages of construction. This was money very well spent, and I would strongly recommend that other owners consider doing the same.
The slab and frame stages progressed relatively smoothly. The majority of the defects and issues arose after this point.
One of our biggest concerns related to compliance with the Building Code of Australia (BCA). Domaine's building contract states that the completed home will comply with the BCA. Owners should therefore be very careful to independently monitor compliance throughout the build.
In our case, significant time and effort was required to have BCA compliance issues addressed before handover. This involved numerous emails and ultimately legal assistance before the issues were rectified and handover could proceed.
*Post-Construction: The post-construction experience has been relatively smooth, again largely thanks to the efforts of our former site manager, Mathew French. Minor defects identified after handover were attended to promptly.
The finished quality of the home is approximately 8/10 in my view. The disappointing part is that it required significant feedback and intervention from us as the owners to achieve that standard.
Considering the significant amount of money invested in the build, I expected this level of quality and compliance to be delivered as standard, rather than requiring the owner to identify and pursue issues throughout the construction process.
Overall, there were certainly positive aspects to building with Domaine Homes, and there were individuals within the company who were excellent to deal with. However, the number of defects, the issues surrounding BCA compliance, and the amount of owner involvement required to achieve the expected standard ultimately overshadowed those positives.
Building with Domaine in Menangle park, so far I got delays and broken promises. Contruction was supposed to start in 3 months from settlement, as advised by sales consultant, but still not started after 6 months. Still waiting for slab pour. Show details
Dear Bal.W, We can certainly understand your… Read more
My build with Domaine Homes progressed well initially and I was generally satisfied up until the handover of the project to a new Construction Area Manager. During my appointments, I made it very clear that I did not want anything to block access along the side pathway. Despite this, a hot water system was installed in the side access area. I was… Read more
later told this was “shown in the construction drawings” and that I should have understood this from the plans, even though I do not have an architectural or construction background.
While I accepted the drawings in good faith, further issues arose near completion. The original concrete step between the house and the garage was demolished without my consent and replaced with timber garage steps. This change was not specified in the drawings, nor was any variation issued or approved by me. I raised objections repeatedly, but the issue was not rectified.
Unfortunately, the builder refused to reinstate the original construction, and the matter has now been escalated to NSW Fair Trading.
My advice to future clients is to be extremely cautious, ensure every detail is documented in writing, and be aware that issues raised late in the build may be difficult to resolve.
Recent reviews
Outstanding customer service . This is my third home with domaine home. Smooth and always kept up to date , easy quick and pleasant experience. I recommend it to anyone building in Sydney. Jasmine Hall is the best !!! Show details · 1
We had a great experience working with Letitia throughout the process of purchasing our land and building our home. She was incredibly patient, approachable, and took the time to explain everything clearly, making what could have been an overwhelming process much easier to understand. She was genuinely customer-focused and always listened… Read more · 1
carefully to our needs and preferences. Where customisation was possible, she was very supportive and guided us through the available options to help us achieve what we wanted.
We really appreciated her professionalism, responsiveness, and willingness to go the extra mile. Her support and guidance made the whole experience much smoother, and we would happily recommend her to anyone looking to purchase land and build their home.
We couldn’t be happier with our experience with Jake and Tia at the Wongawilli Display Centre. They were incredibly knowledgeable, professional and friendly, and made what can be a very overwhelming process feel so much easier. We had a lot of questions, but Jake and Tia were very patient, taking the time to explain everything clearly and making… Read more · 1
sure we felt comfortable with every decision. They gave us honest, practical advice which helped us make decisions that were right for us. Jake and Tia are an absolute credit to Domaine Homes. We will recommend them to anyone looking to build their new home.
Was built in a timely matter, our site supervisor Hayden, was happy to answer any questions we had a took us for a couple of walk thru when requested. The only real delay was with trades. Show details · 1
Our quest for a new home led us to Fae Shateri (Domaine Homes Sales Consultant) after a phone enquiry. Right from the outset, she was helpful with suggestions that answered our myriad queries. She was a patient listener, insightful advisor (Her architectural experience aided the design changes and selection), and she was always available to… Read more · 1
interact (At times, even on holidays). She offered a plethora of options and guided us through the process of choosing a plot that would suit our eventual build. She allayed all our doubts and concerns and handheld us through the different stages of preproduction. Her assistance, nay guidance helped us make the right choices, as well as helped us understand the way Domaine Homes operated.
From the very first phone call with Letitia regarding our new-build purchase has been exceptional. She has always been prompt, incredibly organized, responsive and truly helpful throughout the entire process. We highly appreciated her transparency, guidance and genuine support at every step. Thank you, Letitia, for being a pillar. It has been an absolute pleasure doing business with you! Show details · 1
We visited the Warnervale display and spoke with Ana B and Emily I who were friendly, kind and helpful. Ana took us down to show us the lots available for us to pick from which was very exciting. Both Ana and Emily were responsive and helpful with getting our paperwork together and making sure everything that we wanted was included. Thank you for your help with getting our journey with Domaine Homes started! Show details · 1
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Hi Thomas, Thank you for taking the time to share… Read more