Domayne NSW

I never write reviews but dealing with Chris at Domayne Warrawong was a spectacular experience. For an indecisive person like me, the idea of fitting out a full kitchen was almost traumatic. I was flustered and had no clue what I wanted Chris was patient, full of knowledge and advice and calmed this nervous Nellie down with a cracking coffee and a laugh. I ended up going with Chris for everything...and would do so again! Can't rave enough Show details

The point of sale service by Carmel at Domayne Caringbah was impeccable. Friendly, polite, knowledgeable, and went the extra mile to advise and assist with a number of furniture purchases. One of the best retail salespersons I have ever encountered. Show details

Recently I had injured my neck and I realised I needed to buy a decent pillow. I knew it would cost a bit and I wanted to try it before I bought it. The service from Matt at Domayne Caringbah was wonderful. He took the time to listen to my needs and allowed me to try the pillows in store. It was so lovely to not feel pressured to buy just any pillow but the one I was happy with. I’ll be back. Good customer service is rare these days. Show details

poor experience purchased two office chairs, told would get delivered in two weeks. waited all day , wrong chairs arrived at 6 pm. informed doymayne , they said they would supply correct chairs in two weeks, then ther following week it became 4 months. they insisted on me waiting between 7 am - 7pm to collect the incorrect chairs. they were not… Read more

prepared to supply replacement chairs until the correct one arrived. i am losing interest , paid in full , chairs wont arrive for another 4 months.

purchased a lounge from domayne penrith, because the lounge had just gone out of warranty they refused to repair the lounge under warranty, so I payed for, but while waiting for the part to be supplied the rest of the lounge had problems. spoke to domayne again and was still given the same responce. I then took the matter to fair trading, after a… Read more

few months fair trading got back to me with domayne refused to do anything with the lounge apart from a repair that I had to pay for. Fair trading told me that by Australian standards they were supposed to offer the first repair free regardless of age. fair trading told that the only avenue was to take the matter to court, and that the beleived this was a major matter and because of that I would be entitled to a refund. I decided that I would take the matter to court as this was the only avenues left. The other issue was that we where told that by the salesperson this product was made in Australia using Australian leather but throught the process we discovered that this product was infact made in China. Took the matter to court and at the hearing was offered a free repair but in doing so I wouldn't be allowed to leave any reviews. I refused the repair as I beleive people should know how domayne penrith deal with their customers. The court ruling went against me, the matter found to only be a minor fault contrary to what fair trading beleived. The offer to repair was gone but I'm happier as I rather have the lounge repair at my cost with products that I beleive are better then the chinise products that would have been supplied and I am able to make this review. As for the matter that we where told this lounge was Australian made, the only evidence we had was affidavit from me and my wife saying such but this was not enough evidence. I will never buy from any domayne again and my suggestion to any thinking of doing so either record and have written down anything your told because you may need it in court.

Accidntly purchaced corded earphones in December last year tried to return and purchase rechargeable ones only to be told we had 1 week to return, we have spent thousands of $ in this store and also was going to buy a Dyson vacum cleaner, later purchased at Bing lee down the road, and to top it all off as we were leaving the store saying we will… Read more

never return again the young girl who was serving us said very loudly good. Not good enough Domain Harvey Norman some of your staff need customer service training,, will never go into one of your stores again thank you Mr Harvey. Ps we were never told about the 1 week return policy and there is nothing on the docket we have about it.

Shopped at Domayne warrawong today. Claire was so lovely, not only did she give honest advice on products she noticed I had a skin tear on my hand (happened elsewhere) so she got me a bettadine wipe and bandaids. We also got a great price on our purchase. So nice to meet a caring person! Show details

I have been purchasing furniture from Domayne for 6+ years and always appreciated their range and service. Recently I purchased a new leather lounge suite & noticed a quality issue with stitching on delivery. After contacting store & meeting store manager, he agreed the finish not up to expected standard. He arranged swapping lounge with the… Read more

showroom display lounge, which had a much better finish.

I am pleased with the way the matter was handled. The manager was professional and clearly cared about resolving the issue properly.

A special mention also to the delivery driver, who handled the pickup and delivery courteously and efficiently. He also capably assembled the lounges.

It is reassuring to see a business stand behind its products and look after its customers. I remain a very satisfied Domayne Auburn customer.

Purchased iPhone 17 pro max found the customer service to be excellent.staff are always extremely helpful and knowledgeable on all products . Domayne is my number one store if anything goes wrong there are swift to resolve any problems I have LOVE DOMAYNE ❤️ Show details

Top service – Shout out to Domayne Warrawong.. best service and delivery.. ordered outdoor sofa online on a Tuesday, delivered following day , then after loving sofa so much ordered the 2 chairs even though only had 1 chair in stock called and let me know they would arrange to get the second chair in asap .. both items were then delivered less than a week later.. unheard of ! ha ha .. definitely recommend .. totally love my new Jordan outdoor setting Show details

Great delivery guys in a hard situation – Great sales people in bedding and the best home delivery I have ever seen. Tried for a year to.get a queen bed up stairs.. Had 2 companies refusing to.bring up bed as difficult staircase. These delivery guys took the bed up fine no problem at all and took the other queen bed down no problems. Can't believe it...wow. thank's delivery guys ..yu are the best.. Denise.. ..

Best customer service – Surprisingly, I was observing on this Forum more negative views than expected. My experience with Domayne was actually the total opposite, purchasing several items during the past 2 years. Besides the quality of all furniture, I was very satisfied , regarding the professionalism and friendliness by their delivery people and installers. Last my… Read more

shopping experience with Carmel in sales was the best I ever had anywhere in retail. Even helping me with some design ideas for our new home. All class and thanks team Domayne.

Quality customer service from start to finish – Mazena at Belrose store was exemplary in her support. She listened to what my mum wanted and helped in provided best choices for mum’s home. We love the new bedroom furniture. Mazena was empathetic, patient, understanding and even followed through to ensure my mum was happy with her purchases. We believe Mazena is an asset to the Belrose team.… Read more

Thank you so much Mazena! We will be coming back to speak with you for any other purchases we need as you provide quality customer service. Ivana.

Worst lounge ever purchased – I had a lounge delivered in November 2022, however, in a year and a half the firmness has reduced drastically. This is the second lounge that I am having an issue with regards to the firmness. The reference for the first issue was 677899. [Name Removed] the store manager then promised us that the new one we had bought would be firm as it is… Read more

custom-made. we requested a firm one and he said he had a note for the supplier to ensure the firmness is at its max.

However, we are extremely disappointed after paying almost $6000 for a set of 2. Additionally, the leather care warranty products have not arrived to date nor have we received a call asking us to collect them from the store.

The customer team member has been very helpful, in trying to assist however we recently changed our area rug to a smaller one and found more issues with the lounge. If you sit on one side of the lounge it tends to go into a dip and bend a bit and the middle leg that should support the lounge and balance its weight does not touch the floor. The supplier has responded that we would need to send the cushions over to replace the foam and they would also send a replacement leg with a different height. Now the issue with the bend when seated is yet to be addressed and I have not got a reply yet from the supplier on when we should send the cushions over for the foam to be replaced and what we would do in the meantime without cushions.

This lounge was made in Australia and not sure how it passed the quality, weight capacity test and foam density test.

If a manager is reading this, I would sincerely advise that this lounge be taken back and a refund is issued as this is the second one that I've bought with you and has come with issues, especially when one issue leads to finding multiple other issues with the lounge.

Bad customer service – Simply the worst customer service, totally inconceivable. I am a local to the store and shop there regularly. I was in store today to purchase a Jura product . The staff were rude unhelpful and disrespectful. Never again . Show details

Crap lounge! – We bought a lounge from here & the quality was crap. Not only was the quality crap but it was faulty on delivery. One of the legs on the lounge wouldn’t even screw on properly. It was uneven & not stable at all. When you would sit on the lounge it would make these weird squeaky noises. We paid for it in full (cash ) & they didn’t want to refund… Read more

the full amount. Mind you we only had the lounge in our home for two days. They withheld $300 from me and I wasn’t happy about it at all. They said it needed to be cleaned when we didn’t even use it. I will NEVER EVER buy anything from Domayne ever again!

Excellent Service - Penrith Store Mehdi – Service was 5 star. Mehdi was not only helpful went above and beyond for example I bought a beautiful table and we swapped several chairs in and out of the table. When Mehdi wasn't sure of something he gained the right advice from other staff members who were also excellent. A great experience overall and extremely happy with my purchase. Thank you. Show details

Genuine Assistance – was about to purchase pilllows, but the salesperson advised to get our bed first before buying. Wasnt quite to sell to us but offer genuine help. Thank you Show details

Promised so much, but failed to deliver – Overall I would give the finished product 4 stars, the customer service 3 stars and the process 2 stars. They renovated 3 bathrooms for us however when the job was 90% complete they "went missing". There was a 10 week period where simply nothing happened despite me chasing them continuously to get the job done. In the end the begrudgingly… Read more

completed the final pieces but even then there was no final inspection or deep clean as promised, or sign off to even check I was happy with the finished product. Overall a disappointing experience and I won't be using them again.

Don’t shop at domayne – After zaveed selling us what we thought was a 4 seater lounge with a split base and cushion with a 6-8week wait, 3 weeks later get told lounge is ready and gets delivered to find it’s the incorrect lounge. Multiple emails and phones calls as I’ve trailed over seas on holiday to now be told that they will take the lounge back however need to pay… Read more

20% just for them to take it back! An absolute joke! Do not use these people they have been reported to the OMBO as this is beyond what any customer should have to deal with.

Will never be shopping here again.

Helpful staff – I recently purchased an office chair from Domayne, and I must say it has been an excellent investment. The chair is not only stylish, but also provides great support and comfort during long work hours. The staff at Domayne were helpful and knowledgeable, guiding me to the perfect chair for my needs. The chair is sturdy and well-built, and the… Read more

adjustable features make it easy to customise for optimal comfort. I highly recommend Domayne for anyone in search of a high-quality office chair that combines style and functionality.

Quality Product, and Excellent Service – It was an absolute pleasure to deal with Savita, and her extremely friendly and helpful team. Thanks to all including Jess for your service, appreciate your help, and efforts, the delivery, and installation guys. I'm indeed happy to say Savita did a fantastic job, she provides the best interior design services, and invaluable advice on colour,… Read more

style, and fabrics. I had two beautiful armchairs, dining table, unique lightings, rugs which I've purchased of recent from Domayne, it's the best ever chairs I had, it's so comfy, the colour combination and fabrics are so exquisite. Savita has been absolutely helpful, and patient, she has directed me all the way through in selecting the right type of furniture that suits best for my apartment. Her service and knowledge was outstanding. I certainly couldn't have chosen all these without her assistance. She was great from start to finish. I would not hesitate for recommending Savita from the Domayne Designhub in Alexandria and her team to anyone who is in need of design, or restyling their homes. I wish the very best to the team, and thank you all for your excellent work.