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Domayne NSW

Domayne NSW

Alexandria, Auburn, Kotara, etc...
2.2 from 141 reviews

Reviews

(39)
(2)
(3)
(7)
(90)
  • Product Quality
    3.1 (26)
  • Return Claim MadeYes (3) · No (20)
  • Warranty Claim MadeYes (4) · No (19)
  • Product Appearance As advertised (47%) · Not as advertised (53%)
  • Customer Service
    2.6 (24)


Milly02

Milly02Hunter Region, NSW

  • 17 reviews
  • 1 like

Delivery service

published

The Delivery driver refused to bring my bed into the house until he had the money and I asked for the mattress to be turned over which he did not do and he left a mat half under the bed which was too heavy to pull out. He was arrogant, most unpleasant and I would never use their Service again. The Manager of the Bedding Dept was very helpful and pleasant and it was spoilt by the delivery people they use.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Melissa ishac

Melissa ishacSydney, NSW

Amazing Experience

published

Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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A_Borg

A_BorgSydney, NSW

  • 2 reviews

Best Customer service by far!

published

Very happy with our shopping experience.Large range of versatile furniture in big showroom.Service from Olesya was amazing she assisted us from start to finish and customising all furnishing to our new home making process very enjoyable.We love how our home looks and can’t wait for our next project will definitely deal with Olesya again. Very happy customer she is great asset to the store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
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Tavrez Ahemad

Tavrez AhemadSydney, NSW

Great Service From ZAVEED !!!!

published

We were looking for lounges, wasn't sure what we looking for. Zaveed from Penrith store was very helpful and friendly. We ended up buying lounge and dining setting. Great customer services from Zaveed . Definitely coming back to him to buy more !!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
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Salesman quickly lost interest after we had purchased.

published

Produce delivered was not as demonstrated and unusable. Salesman did everything he could think of to prevent a refund. Then wanted to charge us nearly a $1000 for the privilege.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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Samuel S.

Samuel S.

  • 6 reviews

Better then online buying

published

Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn home
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Worst store in NSW; if only 0 stars was an option

published

No transparency shown by staff. Will try to rip you off & when the proprietor intervenes his response is "too bad, this is all you're getting". Stay away from this store!

Customer Service
Product Quality

Candy E

Candy ESydney, NSW

  • 2 reviews

Fantastic service from Luke

published

Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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Awful after sale service

published

Be careful when buying from Domayne !!!! If something goes wrong you are on your own ...They will ignore you and do everything to blame you for a problem .As per picture i was sold base and mattress that dont work together.Its a hazard and you can break your neck if you use this products together . What a joke this place is.Absolutely no respect for customers and no assistance if you have any issues regarding your bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
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Don't buy from this store!!!

published

Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Poor Form

published

I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
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Anonymous

AnonymousSydney, NSW

Awful after sale service

published

Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah, NSW
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Neill Richards

Neill RichardsHunter Region, NSW

Brilliant

published

Had a very positive involvement with the salesman when recently purchased a TV for the first time in 16 years - needless to say we were not up on recent models. Organised delivery and setup which saved a lot of hassle - would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRutherford
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Lied and conveniently omitted terms point of sale Domayne Computers

published

Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationKotara
See all answers
Frager

FragerSydney Surrounds, NSW

  • 4 reviews

Keep away from this store.

published

Beware !!!. Do not deal with this mob. We bought a dining suite at a clearance sale. When they were delivered, the material on the chairs were damaged. They refuse to replace them.Kepp in mind, this is a Domayne franchise, not a Domayne store. If you want peace of mind, shop somewhere else. All the Domayne sections are a different franchise, so keep away from the furniture franchise.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationWest Gosford.
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Jees

JeesSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Really cheap service

published

Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne West Gosford
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olivia c.

olivia c.Sydney, NSW

DON'T BOTHER !

published

I spent over $15,000 on furniture. There were multiple mistakes with the order and delivery and 7 months on the quality is terrible and it mainly needs replacing. The manager/ owner is not interested in fixing problems or apologising for delays, wrong items ordered or wrong items delivered. No one calls you back, you basically have to give up work and take up a full time position in trying to get problems fixed and calls answered. You get better aftercare if you buy a $1 coffee from the 7/11!
I'm leaving 1 star as Andy in Bedding was amazing as was the bed and mattress but I would suggest you avoid the furniture department at all costs. You may as well take your money and set it on fire, its actually much less painful an experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Great delivery!

published

The men who delivered our bed moved it safely and efficiently in difficult circumstances. We have a small lift and narrow corridor to our apartment. Greatly appreciate their efforts!! Thank you!!


Neil

NeilIllawarra, NSW

great sevice

published

Our gas oven after 21 years finally had to be replaced. Jim Fettell from electrical was upfront with us about what oven was available showing us on the computer none was available but his honesty only helped ease our concerns telling us about how long it would take but it came in a lot quicker. His service was really great Also the company who installed our new oven Southern Style Kitchens & Joinery was terrific in their work & service. This company was recommended by Domayne which we do recommend to

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne Warrawong
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Dangerously misleading sales conduct.

published

Do your research and do not trust a word the salesperson says. Unfortunately I did, was totally screwed, cost me 2 grand extra for no benefit. The products are good, the sales friendly and charming, but the persuasive misinformation is devastating. Will never shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

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