Bought a full lounge set, come with wrong legs and while they unpacking ripped the bottom part. Waiting them to come and fix 28/06. Went domayne Aubrun 3 times called 4 times still not been fixed.
Bad delivery bad customer services
I was told delivery would be between 9am-12pm, 1:15pm now, still waiting. No phone call from driver whatsoever.
Have called 6 times but calls cut out and rang out.
Finally spoke to the 7th person who really did contact the driver and said he was running if we could re-schedule. However it was supposed to be delivered 2 weeks ago already but warehouse didn’t give the right number of pieces so that delivery was cancelled at the last minute.
So angry that I got jerked around Domayne Auburn Store so many times via phone calls and why no contact from driver if he was running late?
First time buying from Domayne and it’ll the last time.
DO NOT Buy from Domayne. You WILL be Sorry You Did!!!!
I have had the Worst retail experience of my life at Domayne. I purchased a Tempur bed in 50% off sale. The sale was a lie to get you in to the store, I paid regular price, lost $1000 deposit as they refused to refund it and called it re-stocking fee for a bed they had in stock. I was told to make up my mind in store as the Salesman [Name Removed] had a Seafood Platter waiting for him and what decision was there to make, the bed would be more than $10,000 tomorrow which it was not, he lied to us. It was the same $ at the end of the week and the...week after and to this day is virtually the same price. They won't refund my $1,000. Even worse, it was much cheaper at two other stores. On my side there was a problem I must say, I was too polite and too patient with them, and they took advantage of me because of this. Please, Do Not By From Domayne anything at any Cost. When I brought the matter up with the Store Franchisee [Name Removed], he said leave it with him and he will get back to me but he didn't and someone would call 2 months later asking when I would pay the balance, I then asked to speak to the Franchisee but he was busy, they would tell me he will call me back. We went round in circles forever. And they really used my patience as a tool to drag this whole catastrophe out forever. So now, I cannot pay the rip-off price balance as they will not sell me the bed even at the rip-off price, as well as they keep my $1000.00. I have No Bed and No $1000.00. I should have read other peoples responses here before I went to Domayne, I would have stayed well away from Domayne. Do yourself and your family a favour and look after them and your money, Please Do Not Shop at Domayne. I have No Bed and No $1,000. I have been ripped off and screwed over. Thanks for the worst shopping experience of my life Domayne. I left the review of my loss until the very end, I asked politely all the way to reconcile this with the store and Head Office, now I will tell my experience every way I can. The next step is A Current Affair. Please stay away from Domayne, there are so many other stores out there, Domayne you cannot trust at all.
Great customer service
My name is Aram I bought a lounge from you two years ago and I’ve had a leather problem twice and you were so helpful and fixed my problem with no hesitation...Joanna the sales person was extremely helpful thank you
The reviewer stated that an incentive was offered for this review
good sofa, bad service
Staff were very helpful during the sale process, to choose the right sofa and finding the best deal for us.
Issues started arising after purchase.
They gave us an expected delivery time of the sofa of 4 - 6 weeks - the product is locally made so everything should go smoothly. After 6 weeks, no news from them. I had to follow up to see where my couch was. They said another 3-4 weeks. It took a total of more than 2 months to receive the couch. When it finally arrived, the legs of the couch were missing, they said they will touch base with us th...e following week —never heard from them, so I followed up with them and they said nothing was done about those legs since delivery - they were not sure what happened. They would have to order them and we'd have to wait another 3 weeks. I purchased this couch in June - and I'm still waiting to receive everything. There was a lack of help and accountability from customer service after they already had all our money - hence this is still dragging out; it's unacceptable to have paid thousands of dollars and be in this situation.
Damaged goods. Paid for installation but not completed due to damage. No care for disabled.
Sealy bed, Australian made purchased in a Queensland store prior to moving to NSW. Paid for premium delivery through the Caringbah warehouse. Deliver staff were fabulous, unfortunately a bed leg was broken and the staff did not not have a spare leg. Contact was made with Caringbah Domain who didn't care as the bed was not purchased through them and the leg could have been broken on the trip from Queensland. Was told to contact Sealy for a new leg, it arrived the next day. I am physically unable to lift the bed and requested they assist given I paid for installation, they said not their problem. So much for customer service.
I had a new fridge of which Tegan from the store not only helped set things up but out of her own time dropped off a part for the appliance.
This as greatly appreciated
Large range but no staff
Needed a new lounge and thought I’d go into Domayne. They have a classy beautiful range but disappointed in the level of staffing they had. The shop was so busy but not enough and when I finally enquires about a lounge they no longer made it.
Terrible After Sale Customer Service
I have purchased 2 electric beds for nearly 6 thousand dollars from this store, one stopped working and I was trying to reach out to Domayne to figure out a solution. I highly recommend you do not buy from Domayne because the customer service after purchasing a product is terrible. It took 10 days of constant contacting and hearing "we will get back to you" only to receive no call or no help back.
Customer service 2nd to none
We have been looking for a new lounge suite for weeks and couldn’t decide in the style / colour.. PINA from the Auburn store was amazing!!!. She was patient, very knowledgeable, and an absolute star... and we havnt even bought anything yet.. I have read a lot of bad customer reviews for their customer service generally but our experience Was second to none... well done Pina and Auburn Domayne
- NSW, Belrose
- Verified customer
My wife & I found a great recycled oak dining table on sale and was helped by fantastic salesman Michael. He then helped us with lounges. We had tried many high end stores without luck. Michael was able to recommend high quality Australian made lounges that we were able to custom design to fit our exact requirements which was topped off with great fabric selection options. Then met franchisee Mark who personally called one of the lounge suppliers to arrange exactly what we needed. If that wasn't enough, we needed everything to be delivered to Port Macquarie - and Mark was happy to work with us and help arrange transport. Unbelievably nice and fantastic service - so we added an outdoor setting and dining chairs to the order!
Extremely happy with my new bed purchase
I have just purchased an Intimate Amalfi Medium Queen Ensemble from the Kotara NSW store.
After years with an old bed and a sore back I am so thrilled with my purchase- its literally like sleeping on a cloud. And it's everything I was told it would be. Extremely comfortable and the best nights sleep ever- Im so excited.
Living in regional NSW I actually purchased it sight unseen via photos on my phone, simply trusting the expert advise of the sales manager Damien. He was extremely helpful and knowledgeable and caring about my needs, right down to the base colour selection-Perfect. Thank you Domayne and Damien, I will absolutely recommend you to anyone wanting bedding advise.
We purchased dining table and chairs with a great discount. The staff who name Sayne is very patience, nice and helpful has served us. Recommend this store. So exited to wait for our new table. :)
Excellent delivery men Manny and Lindsay
Today Lindsay and Manny delivered beds and a tempur mattress to me. They are outstanding. Friendly, respectful, efficient and knowledgeable. Importantly they were on time! They assembled 3 bed frames leaving no mess. I highly suggest Manny and Lindsay for assembly and delivery of products and thank them both for being so reliable. It took the stress of bed assembly from me.
I suggest more Cook Islanders/Pacific Islanders be employed by Domayne as they have natural strength and are so personable. Great temperaments equals great custom...
Bought a new Tempur mattress today - Adam Matthews gave great service and explained the differences between the various Tempur beds very well. I had been to the store a week ago and decided on a Tempur mattress and thought I would buy that model- On my visit today Adam showed us a newer style at the same price .. something he did not have to do .. I appreciated his honesty in looking after a returning customer and also giving me a great deal on the mattress protector . It really was a pleasure to buy from Adam at Domaine..North Ryde..
purchase new phone
I brought my phone to your Tech dept who advised me unfortunately I needed a new phone. The reason I returned to your store the next day to purchase a new phone was the empathy and the customer service I received from Aaron in your Tech team.
A young man who displays great customer service skills and stepped above my expectations by assisting me further with the technology( Im from an older generation and not techology savvy)
Well done Domayne by having Aaron on your staff.
Excellent service and very attractive showroom
I visited domayne store in Penrith for my new bedroom purchase. Store is all beautiful and easy layout. Staffs were very friendly. I was served by Sulochana and Majid. Both were very nice people. They helped me thru all my bedroom purchase. I’m very glad I went to Penrith Domayne in bedding department. Both of staff are well advanced with their product knowledge and service is top of the roof. I highly recommend anyone to go to domayne Penrith for their next bedroom purchase.
Sold wrong firmness mattress, sales person clearly wasn’t listening or made a computer error.
Purchased a medium expensive mattress (or so I thought) in January and thought my back was aching due to getting used to a medium after always having firms, switched for my partners sake. Turns out the salesperson wasn’t listening or entered wrong code and I’ve been sleeping on a plush mattress. Warning.. check your receipt and make sure what you asked for us what you get as this is now a $1600 spare bed that’s never used and has caused me 2 months of discomfort. Extremely angry and realise I didn’t check receipt code so have no leg to stand on.
Doesn’t even deserve 1 star! Pathetic customer service!
Normally my partner and I have never had issues at Domayne, but recently we encountered some very poor customer service from the weekend staff in the furniture department. My partner and I have just received our first home buyers grant, and we were coming into the store to buy lounges, outdoor furniture, fridges, Tv, and all house hold appliances within the $10K limit. When we walked into the furniture display area, we were ignored. Not one sales representative asked us if we needed help, not one bothered to acknowledge us. My partner and I are...dressed very well and aren’t afraid to show privilege in the way we dress. We are young, in our early twenties. We have just bought our first home, and when we heard the comment the staff made about us we were very upset. When we were finally recognised, a younger staff member asked if we needed help, I replied “not at the moment thank you, I’ll let you know when I do, thank you”. As my partner and I walked off, the older staff member approached the younger staff member and said “they aren’t serious buyers, you’ll understand, just look at the ages, you can tell”. This comment instantly irritated me. We left the store and we took our $10K with us, putting it to Nick Scali instead. Very disappointing as we were serious, and we were ready to buy the wonderful furniture. The only good thing about this shop is the furniture the only issue is, you can’t get it because you have to deal with the poor customer service just to get to it. Such a shame!
- NSW, Caringbah
- Verified customer
Bought a new bed, got a great price, good service delivered on time.
Heard about Domayne on the Alan Jones show while going for a country drive and had been looking for a particular type of queen bed for sometime and wanted one that's a bit more showy.
Went into those other Snooze shops etc, but honestly their stock looked a bit low brow, I was hoping to pick up a discount basically, a better quality bed at a similar price.
I believe the sales assistant was Cameron C it says on the receipt.
Order placed on 01 February and bed delivered on April 15, within the time frame they told me.
They were happy with how p...
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