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Domayne NSW, Alexandria

Domayne NSW, Alexandria

1.7 from 25 reviews

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Reviews

Review distribution

5 star
3
4 star
1
3 star
0
2 star
2
1 star
19

olivia c.

olivia c.Sydney, NSW

DON'T BOTHER !

published

I spent over $15,000 on furniture. There were multiple mistakes with the order and delivery and 7 months on the quality is terrible and it mainly needs replacing. The manager/ owner is not interested in fixing problems or apologising for delays, wrong items ordered or wrong items delivered. No one calls you back, you basically have to give up work and take up a full time position in trying to get problems fixed and calls answered. You get better aftercare if you buy a $1 coffee from the 7/11!
I'm leaving 1 star as Andy in Bedding was amazing as was the bed and mattress but I would suggest you avoid the furniture department at all costs. You may as well take your money and set it on fire, its actually much less painful an experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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ambidex

ambidexSydney, NSW

  • 2 reviews
  • 4 likes

Domayne Alexandria - Stay away!

published

Sold me a piece of furniture. Worst customer service I have ever experienced in my life. I have never experienced such terrible, unpleasant customer service. I am not happy. Not happy at all! I would never buy from this store again.

Shop LocationNSW, Alexandria
Sylvia

SylviaSydney

  • 4 reviews
  • 1 like

Easy as pie

published

Purchased a new king size bed frame and sleep maker mattress at the Alexandria store with the help of Som (Andy). Andy was a great listener and was super helpful and knowledgeable with his recommendations which made the buying process smooth and easy. Now all we have to do is sit back and wait for goods to arrive! Would recommend to anyone looking for a new bed to buy from here.

Shop LocationNSW, Alexandria
Keira2beach

Keira2beach

  • 4 reviews
  • 7 likes

a disaster

published

I have purchased a leather couch, which was around $9k. At the shop, it looked fantastic, the sales person said the couch was in the showroom for a year with constant use and it showed and promised great durability. However, after receiving it after 4 months wait, and using it for about a month, it completely changed the shape, sagging everywhere, fading. The quality is just very very poor. Considering the price I think you can get much better product else where. Very disappointing.

Shop LocationNSW, Alexandria

  • Verified customer

terrible experience

published

I ordered the dining table and chairs in store, and received them by domayne shipping (which charges $99).
There were 2 screws missing when I received the product and I can't assemble it.
I called the salesman, contacted them online, they replied that would contact me within 24 hours.
BUT it lasted 3 days already, nobody contacts me ! no one tried to help me solve the problem.
The dining table still lying on the floor and waiting for me to assemble it.
I tried to buy the screws myself in bunnings, and could not find any suitable one!!!!!!!!!
What *** terrible service ! and I would never buy from Domayne again!!!!

Shop LocationNSW, Alexandria

Marg

MargRANDWICK

  • 3 reviews
  • 1 like

Dining Room Table

published

I bought furniture, cushions, bathroom Items & balcony furniture in store at Domayne. The service & delivery was absolutely wonderful.

Shop LocationNSW, Alexandria

Pat

PatSydney, NSW

  • 2 reviews

Domayne Alexandria v arrogant salesperson

published

[name removed] the salesperson gave very poor customer service, was very arrogant wouldn't give us the best price domayne can offer for the items we were interested in unless we committed to buying that day then implied us and other builders of wasting their time and using the domayne display, guess what we are taking our business elsewhere, I can't believe this is the way customers are treated these days. Avoid domayne [name removed] at all cost.

Shop LocationNSW, Alexandria

David

DavidSydney

  • 4 reviews
  • 5 likes
  • Verified customer

No Customer Service-Beware

published
Shop LocationNSW, Alexandria

Domayne Alexandria

published

DOMAYNE ALEXANDRIA - I had an outdoor table that was faulty, after I called to make a complaint I was given the run around for 6 months, They did not want to take any responsibility. I ended up taking the Franshise owner of Domayne Alexandria to tribunal - I won the tribunal and I will not spend another dollar with Domayne Alexandria. The franchise owner here is giving all DOMAYNE brands a terrible reputation.

Shop LocationNSW, Alexandria
Artika

ArtikaSydney

  • 2 reviews
  • 1 like

Bad service

published

Not please with the service. Staff do not know their products or prices properly. Definitely different experience to what was expected.

Shop LocationNSW, Alexandria

Cookie

CookieHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Cheap furniture - bad quality STAY CLEAR****

published

Alexandria Store - bad quality bad service - empty promises to correct things. Does Gerry Harvey care? Don't think so... I would love to tell you Gerry but I can't contact you.

Shop LocationNSW, Alexandria

Dekka

DekkaSydney

Outrageous customer service

published
Shop LocationNSW, Alexandria

Joyce

JoyceSydney, NSW

  • 13 reviews
  • Verified customer

Everything looks great!!

published
Shop LocationNSW, Alexandria

Bianca

Bianca

  • 2 reviews

Terrible after service

published
Shop LocationNSW, Alexandria
Diana

DianaSydney

Terrible after sales service with faulty/damaged product

published
Shop LocationNSW, Alexandria

Terrible service and terrible product

published

Terible service as well as product. The sales rep promised delivery in 6 weeks. We waited nearly 3 months. The quality of vertical blinds is as bad as their service.

The weight thingies at the bottom of the blinds are not sewn in they have to be individually adjusted and pushed in every time the blinds are opened or closed. Very annoying and won't let you forget how ripped off you were for the life of the blinds.

Shop LocationNSW, Alexandria

Di J

Di JSydney

  • Verified customer

Extremely poor customer service

published
Shop LocationNSW, Alexandria

TERRIBLE SERVICE

published
Shop LocationNSW, Alexandria

Jackie

JackiePicnic Point

  • 4 reviews

6 months and waiting!

published

Purchased a mattress and frame fron Domayne in November 2015. We were told we would have to wait until late January 2016 for delivery which we agreed to.
Neither product arrived to us until late February and when they did the frame was chipped at the head board and some industrial type glue had been spilled and left to dry on one of the sides of the frame.
The customer service rep from Domayne was very polite and apologetic. He kindly ordered us replacement parts for the damaged parts of our bedframe.
The new parts arrived today and they have sent us the wrong size head board!
Have contacted Domayne again today.
Will hopefully have the bed frame we paid for in 2015 before 2016 is through!!!

Shop LocationNSW, Alexandria

  • Verified customer

Staff quote "we have protocol" for everything

published
Shop LocationNSW, Alexandria

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses and Outdoor
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