Domayne NSW, Alexandria

poor experience purchased two office chairs, told would get delivered in two weeks. waited all day , wrong chairs arrived at 6 pm. informed doymayne , they said they would supply correct chairs in two weeks, then ther following week it became 4 months. they insisted on me waiting between 7 am - 7pm to collect the incorrect chairs. they were not… Read more

prepared to supply replacement chairs until the correct one arrived. i am losing interest , paid in full , chairs wont arrive for another 4 months.

Bad customer service – Simply the worst customer service, totally inconceivable. I am a local to the store and shop there regularly. I was in store today to purchase a Jura product . The staff were rude unhelpful and disrespectful. Never again . Show details

Quality Product, and Excellent Service – It was an absolute pleasure to deal with Savita, and her extremely friendly and helpful team. Thanks to all including Jess for your service, appreciate your help, and efforts, the delivery, and installation guys. I'm indeed happy to say Savita did a fantastic job, she provides the best interior design services, and invaluable advice on colour,… Read more

style, and fabrics. I had two beautiful armchairs, dining table, unique lightings, rugs which I've purchased of recent from Domayne, it's the best ever chairs I had, it's so comfy, the colour combination and fabrics are so exquisite. Savita has been absolutely helpful, and patient, she has directed me all the way through in selecting the right type of furniture that suits best for my apartment. Her service and knowledge was outstanding. I certainly couldn't have chosen all these without her assistance. She was great from start to finish. I would not hesitate for recommending Savita from the Domayne Designhub in Alexandria and her team to anyone who is in need of design, or restyling their homes. I wish the very best to the team, and thank you all for your excellent work.

OUTDOOR FURNITURE – Ordered 2 months ago, got delivered 1 week ago. Drivers, Taffy and Luke was very helpful. They did great and awesome job. Furniture was installed and rubbished was removed as they promised. Very happy customer.

Design – We would like to say thank you to Savita and her team inc delivery and installations guys for their excellent service and expertise. Savita helped us to redesign of our apartment. She did an excellent job as designer. She did communicate well with us and we worked together on it. She opened us to completely new level of colours, furniture items… Read more

etc. She did not push us to buy anything. Our apartment looks fresh, modern and cosy. Every time we open the door we look as though it was all on the magazine cover page . On the day of installations i asked whether some other jobs (eg attaching pictures to the wall) could be done separate to what we had paid for, and it was done, free of charge, no problem . We would not hesitate for recommending Savita from the Domayne in Alexandria and her team to anyone who is in need of design or redesign their homes. We wish all the best to the team.

Promised so much, but failed to deliver – Overall I would give the finished product 4 stars, the customer service 3 stars and the process 2 stars. They renovated 3 bathrooms for us however when the job was 90% complete they "went missing". There was a 10 week period where simply nothing happened despite me chasing them continuously to get the job done. In the end the begrudgingly… Read more

completed the final pieces but even then there was no final inspection or deep clean as promised, or sign off to even check I was happy with the finished product. Overall a disappointing experience and I won't be using them again.

Terrible customer service – I have experienced terrible customer service at domayne Alexandria. I recently purchased a sofa at this store and the sales staff Nicole blatantly lied about delivery time frames just to get the sale. She said that they had local suppliers and she “guaranteed” that the sofa would be ready within 2-3 weeks. 3 weeks later I was told by the manager… Read more

Jason that it’s “impossible” she would ever have given that time frame and it would take at least 2 months. However I had 3 friends who witnessed her guarantee this at least 6 times as I was very conscious of the time frame. I asked for my $500 deposit back given they said their suppliers had been on holidays and therefore the sofa had not even started to be made but they refused and were extremely rude and unapologetic over the phone. Eventually they provided a credit voucher for my deposit but I was not satisfied at all with the staff response. My experience with Jason and Nicole was terrible and I would recommend that nobody shop at this store. I have since read many other comments about staff lying about time frames and certainly would not trust any information provided by the sales staff.

NCAT rules that Domayne Furniture Alexandria acted DECEPTIVELY – I purchased a new electronic reclining chair in 2020. Two months after it was delivered the chairs motor stopped working and I made arrangements for repair. During the repair process I discovered that Domayne had given me the floor stock chair instead of a new chair, as purchased. I contacted the store manager and requested a new chair or a… Read more

refund. This was refused. I took the matter to NCAT and a judgement was made against Domayne, specifically that they had "engaged in conduct that is misleading or deceptive or likely to mislead or deceive." NCAT ordered a full refund. Domayne refused to abide by the orders, and I made an application to the NSW Local Courts to enforce them. The Local Court issued orders for payment and Domayne refused to comply with court orders. I had to make another application to the court since Domayne was not complying and the Court issued orders authorising NSW Sherriff's to enter the premises of Domayne, seize property and auction the property to pay the refund. It was only when NSW Sheriffs seized Domayne property that I was contacted to pay the refund. Appalling experience.

NCAT rules that Domayne Furniture Alexandria acted DECEPTIVELY – I purchased a new electronic reclining chair in 2020. Two months after it was delivered the chairs motor stopped working and I made arrangements for repair. During the repair process I discovered that Domayne had given me the floor stock chair instead of a new chair, as purchased. I contacted the store manager and requested a new chair or a… Read more

refund. This was refused. I took the matter to NCAT and a judgement was made against Domayne, specifically that they had "engaged in conduct that is misleading or deceptive or likely to mislead or deceive." NCAT ordered a full refund. Domayne refused to abide by the orders and I went to the NSW Local Courts to enforce them. The Local Court issued orders for payment and Domayne STILL refuses to pay the refund. The saga continues.

Expect to wait and wait – Customer service was extremely attentive and friendly. We decided to buy a bed frame and was told it would take 8- 10 weeks. However, when I rang to confirm delivery date I was told it would be delivered October the 18th. We ordered the bed 12th of June. Thats around 18 weeks! Why does it take so long when it is made in Australia. I was not aware of this site before purchasing and I wonder if the bed frame will ever arrive.  Show details

Why isnt there an option for no stars? – I will never buy from this company again given my experience and you should think twice! If you have to go to a Domayne pick another one, they are franchises although where there is smoke there is fire, it's a poorly run outfit with very mediocre quality given price. First off, the sales staff are both pretty pushy when they know you want to buy… Read more

yet not attentive if you don't show you want the product today and ask questions. My salesperson was drifting in and out of the conversation more focused on who else was around and hoping to make an exit to speak with someone else that might show more buy signals. As we pondered over the lounge, she quickly just left without saying anything, just smoke bombed.

Roll forward we bought the lounge and paid for the expensive, rip off scotch guarding. The lounge has arrived (its pretty average) and given it's new and a light colour we decided to not use it much in order to keep it in pristine condition. This was to be used as a visitor lounge whilst we used the old one for every day. We had visitors over recently and noticed a number of marks and dirt spots come up. We tried to spot clean them immediately with no luck, strange as marks should come off easily. We had a carpet cleaner in the next day for downstairs and asked him to check the lounge. The opinion is it has not been done or done to a very poor standard so it's ineffective, literally water went straight through on a small test. His words " you have been conned".

Domayne has pushed me off and refused to listen to me. They have also asked for me to speak with the company that did the work and don't really want a bar in helping despite them organising this and me paying for the work through them. They have offered a clean and a can of scotch guard, ALL of this I need to arrange myself. How disgraceful that they are asking me to organise and do all their work and running around which wouldn't be required had it been done in the first place. To be fair, the couch looks ruined, a good company would take action here and put their customers first regardless, it's a small price to pay for reputation and building brand loyalty.

To close out, when a couch needs to be chemically cleaned it never comes up the same as new given the chemicals that are required to treat it. Why should my new couch look more used than it is only a few months after getting it due to their incompetence?

I am sure they are going to come back with some canned response here from their team to show they care, don't fall for the smoke and mirrors. The franchisee has been copied into all emails and hasn't done anything to help.

I love my coco desk and coffee tables – I’m so impressed with the quality of the Coco desk and coffee tables. I know I’ll enjoy them for many years to come. Elegant and funky!! Show details

Deliverey and installation was impeccable – The NSW Alexandria store’s delivery and installation was amazing. I highly recommend this store as the furniture and delivery was great!We fully furnished our whole house with this company.  Show details

Greedy Crooks! will lie to make a Sale, then keep your deposit, abuse you & intimidate you – Lied to make sale, was hesitant but Salesperson said that i have untill next working day to let her know. when i did, they refused cancellation, offered me a more expensive alternative. The owner abused & intimidated me over the phone & followed with a 'nice' email for show!! they are keeping my over $1k deposit for nothing.absolute crooks!… Read more

complaint to head office that refers you to the Owner - who is the actual problem!! there is no accountability from the owner & store in any way. taking to Fair Trading. please stay away from this store, they will just cause you so much stress & anxiety so that you would give up and go away.

Great Service instore and also Delivery – I bought some out door furniture for my new house in the Southern Highlands from Domayne Alexandria The staff helped me with choosing what would work for me and were more than helpful. The Delivery Guys "Abdul and his assistant" arrived at the time they said and proceeded to unpack and assemble the furniture they also should me how to operate all… Read more

the various purchases along with removing all the packing materials I cant recomend the staff at Domayne more highly. Great Service!

Johnathon Southern Highlands

Very disappointed customers – We have had a shocking experience at Alexandria Store. The proprietor has run us around in circles. Our table was not the colour we were advised it would be and the chairs were not the wood we selected which was Vic Ash. So we had a Vic Ash table with quality issues like wrong colour lack of sanding and a big black mark underneath and American Oak… Read more

on the legs of the chairs. We would not have selected American Oak chairs as we had a Vic Ash table. And no colour match any way. I have requested a refund due to this being a major failure under consumer law and been told no. I must accept the chairs and a restrained table to match them. The table will come in 5 months I was told. I was prepared to accept for the table to be fixed and the time it took but was not prepared to accept the wrong chairs at over $400 a chair. We started this episode in July. I also asked for the chair type and manufacturers name and was told he did not have to tell me the manufacturer and that the chair was an Aero in American Oak. I can’t find it on their website. This is totally unacceptable behaviour and shows no accountability for their errors and transparency in selling practices. I have been told multiple times how helpful they are being to me while they stone wall me. If it is not resolved soon I will start proceedings in Fair Trading. Although it is not my preference the proprietor encouraged me to take this action if I was not willing to accept his decision so it may be our only option. We have paid a lot of money in this store on multiple items and it is sad that they behave this way.

good sofa, bad service – Staff were very helpful during the sale process, to choose the right sofa and finding the best deal for us. Issues started arising after purchase. They gave us an expected delivery time of the sofa of 4 - 6 weeks - the product is locally made so everything should go smoothly. After 6 weeks, no news from them. I had to follow up to see where my… Read more

couch was. They said another 3-4 weeks. It took a total of more than 2 months to receive the couch. When it finally arrived, the legs of the couch were missing, they said they will touch base with us the following week —never heard from them, so I followed up with them and they said nothing was done about those legs since delivery - they were not sure what happened. They would have to order them and we'd have to wait another 3 weeks. I purchased this couch in June - and I'm still waiting to receive everything. There was a lack of help and accountability from customer service after they already had all our money - hence this is still dragging out; it's unacceptable to have paid thousands of dollars and be in this situation.

False promises and terrible service – Ordered a couch here in early January. I was promised by the sales consultant I would DEFINITELY get it in the first week of March. I told her it was going to be a deal breaker if they can't meet that deadline, and I would only go ahead with the purchase if it was definite. No problem, she says. I've confirmed it with the supplier, she says. Now… Read more

they tell me it's going to be A MONTH LATER THAN THAT.

A couple of weeks before the deadline, I rang to check a few times, and different people would pick up the phone, quoting me different (later) delivery dates. I asked to speak with my sales consultant but never got call backs. Confused and anxious, I tried to track down my sales consultant again, only to be told she has left the business. Now I am told to expect it A MONTH later than originally promised. I CAN'T WAIT ANOTHER MONTH. And apparently the sales consultant never left any records of the promised date.

Makes me think they'll tell you anything to keep a sale.

I asked for a refund, but they flat out refused. The only thing they can offer is a temporary loan couch, but I am NOT able to take the extra time off work to stay home, and wait for the loan couch.

Because guess what? I had already taken extra time off work recently, because another piece of furniture I purchased was defective and I had to sit home and wait for them to sort it out. I CANNOT take any more time off work, and I shouldn't be expected to do this because they f*cked up by making a false promise and refuse to refund me.

I am so sick and tired of dealing with them and their lies and flakiness, I don't trust them anymore and just want my refund and walk away. But they want me to pay a 20% cancellation fee, which equates to more than $600, and I get NOTHING for it. I tried to meet them in the middle and asked for the $600ish to be store credit, just like the rug I had to cancel last month, BUT OH NO THEY WANT CASH. I was told the store owner would call me this afternoon to discuss this, and I waited and waited, but when I rang up to follow up, I was told he'd left early for the day and is now unavailable for another 3 days.

To me this comes across as an extremely disorganised and greedy business who only want to preserve their own interests, with no consideration for what's fair for the customer after they already got your money. I wish I had read the other online reviews before shopping here, because bad customer service seems to be prevalent. If you are reading this - DON'T EVER BUY FROM THIS STORE. YOU WILL REGRET IT.

Fantastic service from Luke – Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy. Show details

DON'T BOTHER ! – I spent over $15,000 on furniture. There were multiple mistakes with the order and delivery and 7 months on the quality is terrible and it mainly needs replacing. The manager/ owner is not interested in fixing problems or apologising for delays, wrong items ordered or wrong items delivered. No one calls you back, you basically have to give up work… Read more

and take up a full time position in trying to get problems fixed and calls answered. You get better aftercare if you buy a $1 coffee from the 7/11! I'm leaving 1 star as Andy in Bedding was amazing as was the bed and mattress but I would suggest you avoid the furniture department at all costs. You may as well take your money and set it on fire, its actually much less painful an experience.

Domayne Alexandria - Stay away! – Sold me a piece of furniture. Worst customer service I have ever experienced in my life. I have never experienced such terrible, unpleasant customer service. I am not happy. Not happy at all! I would never buy from this store again.  Show details

Easy as pie – Purchased a new king size bed frame and sleep maker mattress at the Alexandria store with the help of Som (Andy). Andy was a great listener and was super helpful and knowledgeable with his recommendations which made the buying process smooth and easy. Now all we have to do is sit back and wait for goods to arrive! Would recommend to anyone looking for a new bed to buy from here.  Show details

a disaster – I have purchased a leather couch, which was around $9k. At the shop, it looked fantastic, the sales person said the couch was in the showroom for a year with constant use and it showed and promised great durability. However, after receiving it after 4 months wait, and using it for about a month, it completely changed the shape, sagging… Read more

everywhere, fading. The quality is just very very poor. Considering the price I think you can get much better product else where. Very disappointing.

terrible experience – I ordered the dining table and chairs in store, and received them by domayne shipping (which charges $99). There were 2 screws missing when I received the product and I can't assemble it. I called the salesman, contacted them online, they replied that would contact me within 24 hours. BUT it lasted 3 days already, nobody contacts me ! no one… Read more

tried to help me solve the problem.

The dining table still lying on the floor and waiting for me to assemble it.

I tried to buy the screws myself in bunnings, and could not find any suitable one!!!!!!!!!

What *** terrible service ! and I would never buy from Domayne again!!!!

Domayne Alexandria v arrogant salesperson – [name removed] the salesperson gave very poor customer service, was very arrogant wouldn't give us the best price domayne can offer for the items we were interested in unless we committed to buying that day then implied us and other builders of wasting their time and using the domayne display, guess what we are taking our business elsewhere, I… Read more

can't believe this is the way customers are treated these days. Avoid domayne [name removed] at all cost.

No Customer Service-Beware – Purchased Villaroy and Boch Sentique toilet suite in January 2012 which has a ten year warranty. Soft close function failed so I contacted Domayne through their customer service to claim warranty. I was directed to an employee at Alexandria who told me that the warranty had expired and I even got an email to tell me that my case was completed. I… Read more

gave him a website to show the warranty details for ten years. He said it only applied in England and the matter was unresolved again. I contacted Argent who stated that I had a ten year warranty and they were happy to honor the warranty and a new toilet seat arrived within two days. Unfortunately Domayne has failed me again. They even had the hide to send me a customer satisfaction survey. Last year Domayne Taren Point let me down severely. Briefly, I purchased a Sealy king size bed from Domayne Caringbah in January 2016. Had trouble with delivery men when they damaged one single base and the king mattress during installation because they were upset they were not told about removing the old bed. After prolonged consultation with Domayne, they replaced the base and mattress. However the Sealy mattress has very poor quality and has major faults including a ridge which has formed down the middle of the mattress. Think twice before dealing with Domayne.

Domayne Alexandria – DOMAYNE ALEXANDRIA - I had an outdoor table that was faulty, after I called to make a complaint I was given the run around for 6 months, They did not want to take any responsibility. I ended up taking the Franshise owner of Domayne Alexandria to tribunal - I won the tribunal and I will not spend another dollar with Domayne Alexandria. The franchise owner here is giving all DOMAYNE brands a terrible reputation.  Show details

Cheap furniture - bad quality STAY CLEAR**** – Alexandria Store - bad quality bad service - empty promises to correct things. Does Gerry Harvey care? Don't think so... I would love to tell you Gerry but I can't contact you.  Show details

Outrageous customer service – Very disappointing experience, I was pressured into leaving a deposit for a number of bathroom items including a $5,000 bath, I told them I needed to check the technical specs of the bath before they ordered the product in. Once my plumber checked a few days later, it was obvious the bath would not be suitable. I informed the sales man and general… Read more

Manager at Domayne and they did show me a few baths that might work that they would exchange it for but none were to our liking. I asked for the bath to be removed from our order. At this point they did this but charged us a $1,000 re stocking fee which later got discounted to $700 for a product not received or even ordered in, I then had to cancel the matching basin which I was also charged a further $100 re stocking fee. This is not the first bathroom i have renovated and won't be the last but I will NEVER use Domayne bathrooms again and recommend everyone try other places first and make sure you can cancel orders without penalties. For a major retailer this is outrageous behavior.