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Domayne NSW, Auburn

Domayne NSW, Auburn

1.8 from 17 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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13

Don't buy from this store!!!

published

Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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excellent service

published

I was looking to upgrade my bedroom suite. I went to different retailers to check what's in market. Domayne Auburn is the best stop shop with excellent service.
Professional sales staff made my purchase so easy. Other retailers didn't even served me until I approached them. As soon as I walk into Domayne Auburn Bedding department, I was welcomed, they listened to me and find my need. I am very glad I went to Domayne Auburn. My purchase was made so easy, received delivery and the delivery team as well were so friendly and professional. I would star 10/10 to Domayne Auburn and certainly recommend to everyone to shop in Domayne Auburn.
Thank you to sales staff Ilija for making my purchase so easy.

Product Quality
Customer Service
Store LocationDomayne Auburn
Debra

DebraSydney, NSW

Outstanding Service

published

We have recently purchased our new Bedroom suite from Domayne in Auburn. The minute we walked into the Bedding Department we were welcomed and great service was provided. They have listened to everything we were looking in our new purchased and made our purchase very easy. We are very glad we went to Domayne Bedding Auburn. Everything was so professional from the day one until delivery received. Professional well experienced sales staff, excellent delivery service. Before we finalise our purchase we went to different retailers with poor service experience. I would rate Domayne Auburn bedding team 10/10.
Definitely my recommendation to all buyers, visit Domayne Auburn Bedding once before making your decision.

Product Quality
Customer Service
Jim

JimSydney, NSW

  • Verified customer

Terrible Service and Did not follow up

published

Purchase soft lounge from Domayne auburn. The information provided on the lounge size (3.5 sitter with chaise) was not correct. Delivery person force the lounge into room and damage walls and door frame. Speak with store customer service manager Isabel and asking for solution to replace to a 3 sitter with chaise instead. Isabel suggested a different delivery man for goods or else will replace to a 3 sitter with chaise. Waited one month and 2nd delivery failed. Contacted Isabel for 3 sitter with chaise replacement and informed will give an answer within 2 days. Waited and follow up 2 days later and the manager is avoiding return the call. Terrible customer service.

Product Quality
Customer Service
Product Appearance Not as advertised
Store LocationAuburn Domayne
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Still waiting for my dishwasher - worst ever experience

published
Shop LocationNSW, Auburn

Terrible customer service and poor quality products

published
Shop LocationNSW, Auburn

  • Verified customer

Extremely Poor customer service

published

I have purchased dinning table and chair set from them. It was supposed to be delivered in 2 weeks. After a month there was no response from them. After a while I got a table only and talked to them that I need a complete set not the individual item.
I went to their store and asked for chairs. The response was that I will be delivered after 2 months or just keep table only. We will give refund for the chairs. I told him that I brought a set not table. The sales agent attitude was extremely rubbish for not refunding the money. The money is still with them and I don't have the items I bought.

Shop LocationNSW, Auburn

Ramy H

Ramy HParramatta

  • 4 reviews
  • 4 likes
  • Verified customer

Customer Service = zero, professionalism = zero, reliability= zero

published
Shop LocationNSW, Auburn
Sarah

SarahAdelaide

  • 6 reviews
  • 6 likes

Beware ordering online from South Australia

published
Shop LocationNSW, Auburn

This is perfect! Can't thank them enough

published

I shopped at domayne auburn today. I bought a new mattress and all my linen for 4 bedrooms. I met a lovely lady and her name is isabelle. What a perfect sales professionals. Thanks alot for being helpful today, for the advice and the customer service. And a very special thanks must go to the manager jason. I look forward to seeing you again for more purchases.

Shop LocationNSW, Auburn

Cheating about features of bedding

published
Shop LocationNSW, Auburn

Domayne Auburn

published

Bought a dining table in store, at the time of purchase was told it's in stock and would be delivered on the Saturday. As soon as I made the full payment, the sales lady said it doesn't look like it's in stock and said she would find out and call me the next day. After a few days later I had to chase it up myself. Had to wait 6 weeks and once it was delivered I discovered there was damage on 1 of the legs. The customer service person I had to deal with in the service department was rude. Would never purchase anything from there again.

Shop LocationNSW, Auburn

Stolen money

published

The bed was fine, but upon delivery I had money stolen from my wallet in a house where the only stranger is the delivery guy. I would honestly never purchase from here again with customer service yelling at me telling me off.

Shop LocationNSW, Auburn

Joe

JoeSydney

  • Verified customer

Extremely terrible experience

published
Shop LocationNSW, Auburn
Michael

MichaelWentworth point

Doggy! Wrongly informed and longer delivery than they promised.

published

I bought it in store.
Told it is made in Australia but when received made in Malaysia written on label!
Delivery arrived later than agreed date!

Shop LocationNSW, Auburn
Commander

CommanderSydney

  • 3 reviews
  • 3 likes

Good when buying but after sales service pathetic!!!!!!

published

Purchased some very expensive lounges ($8500) at Xmas time and waited 10 weeks for supplier to build them to find that when we finally got them they were damaged. Now we are in a holding pattern as to who is responsible and who will foot the bill. Customer is left high and dry with no after sales service and now will have to take this complaint higher. Poor customer service Auburn Domayne - should have gone to IKEA!!!!!

Shop LocationNSW, Auburn

E. Anikeev

E. AnikeevSydney, NSW

  • 7 reviews
  • 3 likes

the worst service ever

published

We decided to buy an outdoor table and got Domayne Auburn’s catalogue. I have to travel to the shop four times just to have a look. The table hasn’t been on display on time, and then the wrong table was shown. Eventually, we have been able to have a look and bought the thing (unfortunately!!!) Staff of the shop promised that table will be delivered on a morning next Saturday and now 3p.m Saturday they even don’t know where is the driver. Domayne Auburn has absolutely awful service and management.

Shop LocationNSW, Auburn

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses and Outdoor
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