Domayne NSW, Auburn

I have been purchasing furniture from Domayne for 6+ years and always appreciated their range and service. Recently I purchased a new leather lounge suite & noticed a quality issue with stitching on delivery. After contacting store & meeting store manager, he agreed the finish not up to expected standard. He arranged swapping lounge with the… Read more

showroom display lounge, which had a much better finish.

I am pleased with the way the matter was handled. The manager was professional and clearly cared about resolving the issue properly.

A special mention also to the delivery driver, who handled the pickup and delivery courteously and efficiently. He also capably assembled the lounges.

It is reassuring to see a business stand behind its products and look after its customers. I remain a very satisfied Domayne Auburn customer.

Worst lounge ever purchased – I had a lounge delivered in November 2022, however, in a year and a half the firmness has reduced drastically. This is the second lounge that I am having an issue with regards to the firmness. The reference for the first issue was 677899. [Name Removed] the store manager then promised us that the new one we had bought would be firm as it is… Read more

custom-made. we requested a firm one and he said he had a note for the supplier to ensure the firmness is at its max.

However, we are extremely disappointed after paying almost $6000 for a set of 2. Additionally, the leather care warranty products have not arrived to date nor have we received a call asking us to collect them from the store.

The customer team member has been very helpful, in trying to assist however we recently changed our area rug to a smaller one and found more issues with the lounge. If you sit on one side of the lounge it tends to go into a dip and bend a bit and the middle leg that should support the lounge and balance its weight does not touch the floor. The supplier has responded that we would need to send the cushions over to replace the foam and they would also send a replacement leg with a different height. Now the issue with the bend when seated is yet to be addressed and I have not got a reply yet from the supplier on when we should send the cushions over for the foam to be replaced and what we would do in the meantime without cushions.

This lounge was made in Australia and not sure how it passed the quality, weight capacity test and foam density test.

If a manager is reading this, I would sincerely advise that this lounge be taken back and a refund is issued as this is the second one that I've bought with you and has come with issues, especially when one issue leads to finding multiple other issues with the lounge.

Helpful staff – I recently purchased an office chair from Domayne, and I must say it has been an excellent investment. The chair is not only stylish, but also provides great support and comfort during long work hours. The staff at Domayne were helpful and knowledgeable, guiding me to the perfect chair for my needs. The chair is sturdy and well-built, and the… Read more

adjustable features make it easy to customise for optimal comfort. I highly recommend Domayne for anyone in search of a high-quality office chair that combines style and functionality.

Outstanding staff service and quality product genuine advertising – Went into the store last Saturday to find a good value priced queen bed ensemble. Was attended to efficiently with the staff expert and understood their products and items and the Sealy posturepedic queen bed and ensemble bought at sale price. As customer very happy with the help provided in choosing the Sealy mattress and base, they have been delivered as required and the product is excellent choice. Show details

So glad I went back ! – Thank You Claire in Bedding. You have been so helpful, professional and friendly. Its great to receive customer service like you provided. It will be a pleasure to come back and be assisted by you again. Two years ago I had the worst experience never will forget that. Im so glad I went back and met you. Thank You again I Show details

Worst 'customer Service' Ever – Three 3 weeks ago I ordered a lot of furniture from Domayne Auburn. I settled on a delivery date of today - 12.11.21 for dining table and chairs, mattress and office desk. Payment was made prior. Last night, day before delivery I received two text messages: First message saying 'great news, your delivery is scheduled for tomorrow between 11.15am… Read more

and 2.15pm for the mattress, and the second message 'great news your delivery is scheduled for tomorrow between 12.15pm and 3.15pm. Today, the mattress arrives and the delivery men say that my other order has been moved to Saturday. I was not informed of this so rang the store. I was hung up on twice, promised a return call from a person called [Name Removed] who still hasn't called me back. I then rang back and spoke to [Name Removed] who was also useless. My order is now being delivered 'apparently' next Friday. I have not received an apology or compensation of any kind. This is the worst so called service I have ever experienced. Do not buy from here they are useless, liars and unprofessional.

Terrible service end to end. No ownership taken even when I raised our issues to the actual owner. Woeful experience! – Poor customer service, no updates on timescales ever given without us having to call them. Owner of store brushed off our complaints and actually tried to turn it on me! Show details

Bad Customer Service – Don't shop at Domayne Furniture Auburn. Very bad customer service. I placed order for 2 couches. They promised 6 to 8 weeks & keep giving false promises. It's now 21 weeks & they never care to give you any updates when it keeps getting delayed. Very poor experience. Never shopping there ever again. Show details

Purchased a very comfortable bed – Store is very well displayed range of bedding is excellent as is with it’s staff Deepak Rimal with whom we made a purchase Show details

Worst customer service – I had ordered a Dining Table and a Lounge from their stores in Auburn during October 2020. At the time of placing the order, the store manager “[Name Removed]” promised me to deliver my Dining table in December before Xmas holidays. After calling them more than 10 times, I received my delivery to my surprise wrong dining table was delivered. I was… Read more

also promised that my lounge and ottoman would be delivered by end of Feb or start of March 2021, but without informing us they have moved the delivery date to April 2021 which is again tentative. I have tried calling customer care and received no proper response, the representative was unable to read the delivery date properly. I feel they are robots sitting and repeating the same sentence and the Department head [Name Removed] is least bothered to call back and gives us an update. I wouldn’t recommend anyone to buy furniture from this store. Worst management and customer service

Excellent service – Our bedroom suite was delivered today and I must say another amazing job by the bedding team. The drivers were absolutely amazing and went above and beyond the call if duty today. I am always extremely happy with the service there and will always be a lifelong customer. Well done team! Keep up the great work team! Show details

Customer service – I just want to say a massive thank you to Isabelle. She was wonderful from the start. I ordered an outdoor setting, 2x tables a lamp and a plant holder and she was so helpful. She organised deliuvery so promptly and always made sure every thing was taken care of. I would shop there again because of the amazing service I had. I can go on until… Read more

tomorrow writing about my amazing experience. She's a wonderful soul. Tamari was so lovely and helpful too. Thank you ladies for being so amazing and understanding me. I really appreciate it.

Dont trust the warranty on Mattress! – Long story short, spend a ton of money on mattress, 8-9 months happy days! Backpain started because of sagging and complaints, inspection specialist from manufacturer confirmed it needs to be fixed and but wouldnt take the mattress as the stairway is narrow and bed will need to be bend and it would damage the mattress. He said it should the damage… Read more

would have been caused when it was delivered. This is new information for us, and nothing was told to us at delivery, they delivered straight to the bedroom upstairs. so basically Domayne delivered an expensive mattress damaging it and now they are not taking responsibility and we are being send back and forth between the manufacturer (A H Beards) and them. We first complaint this in October and since then sleeping on the couch . Asked for a written confirmation why they are denying the request and they refused to do it. I have lost any hope and giving up the dialogues with and I have logged a complaint with fairtrading. - KingKoil Positano Mattress & Bed

Buyers please don't shop here save time they are much better companies out there that would stand on their promises – Ordered a bed that came with a wrong fabric after 9 weeks of wait , complaint about the issue no one even got back This furniture department is a mess Show details

Fantastic service, assembly and delivery – Fantastic service from Mouhamed and Riz who delivered our lovely Odell couch. Amazing guys who went beyond the call of duty as the couch was difficult to assemble due to a manufacturer's error. They problem solved and worked tirelessly overtime on a Friday evening to make sure that we had a couch for the weekend. You can tell that these guys take… Read more

total pride in their job. They turned a difficult situation around into a very pleasant experience. Restored my faith in people. Thanks Mouhamed and Riz.

No respect for customer after sale – I bought a leather couch couple months ago at first day of receiving and assembling I found out recliner is not good and make big a impacting sound when it is closing , I called Domayne ,one of sales people took my details to send a service man to fix it but after 4 weeks no-one turned up , I called again and another sales manager promised to fix… Read more

it in couple days but after 4 weeks still nothing happened. I called third time with same sales manager she said it is not her duty for defect furnitures she named another person and asked me to hold the line to put me through her but after couple minutes she said the concerned person is with customers and took my number to call me back but same story no-one called back! I need to add even I asked for call service reference but they said they don't have one. Now I am going to Fair Trading to make them to do their obligations, I want to add I also purchased 4 years warranty on top of manufacture warranty. I never buy anything from this shop as it will be nightmare, I wish I should have read people reviews here before purchasing.

Bad delivery bad customer services – I was told delivery would be between 9am-12pm, 1:15pm now, still waiting. No phone call from driver whatsoever. Have called 6 times but calls cut out and rang out. Finally spoke to the 7th person who really did contact the driver and said he was running if we could re-schedule. However it was supposed to be delivered 2 weeks ago already but… Read more

warehouse didn’t give the right number of pieces so that delivery was cancelled at the last minute. So angry that I got jerked around Domayne Auburn Store so many times via phone calls and why no contact from driver if he was running late? First time buying from Domayne and it’ll the last time.

DO NOT Buy from Domayne. You WILL be Sorry You Did!!!! – I have had the Worst retail experience of my life at Domayne. I purchased a Tempur bed in 50% off sale. The sale was a lie to get you in to the store, I paid regular price, lost $1000 deposit as they refused to refund it and called it re-stocking fee for a bed they had in stock. I was told to make up my mind in store as the Salesman [Name Removed]… Read more

had a Seafood Platter waiting for him and what decision was there to make, the bed would be more than $10,000 tomorrow which it was not, he lied to us. It was the same $ at the end of the week and the week after and to this day is virtually the same price. They won't refund my $1,000. Even worse, it was much cheaper at two other stores. On my side there was a problem I must say, I was too polite and too patient with them, and they took advantage of me because of this. Please, Do Not By From Domayne anything at any Cost. When I brought the matter up with the Store Franchisee [Name Removed], he said leave it with him and he will get back to me but he didn't and someone would call 2 months later asking when I would pay the balance, I then asked to speak to the Franchisee but he was busy, they would tell me he will call me back. We went round in circles forever. And they really used my patience as a tool to drag this whole catastrophe out forever. So now, I cannot pay the rip-off price balance as they will not sell me the bed even at the rip-off price, as well as they keep my $1000.00. I have No Bed and No $1000.00. I should have read other peoples responses here before I went to Domayne, I would have stayed well away from Domayne. Do yourself and your family a favour and look after them and your money, Please Do Not Shop at Domayne. I have No Bed and No $1,000. I have been ripped off and screwed over. Thanks for the worst shopping experience of my life Domayne. I left the review of my loss until the very end, I asked politely all the way to reconcile this with the store and Head Office, now I will tell my experience every way I can. The next step is A Current Affair. Please stay away from Domayne, there are so many other stores out there, Domayne you cannot trust at all.

Customer service 2nd to none – We have been looking for a new lounge suite for weeks and couldn’t decide in the style / colour.. PINA from the Auburn store was amazing!!!. She was patient, very knowledgeable, and an absolute star... and we havnt even bought anything yet.. I have read a lot of bad customer reviews for their customer service generally but our experience Was second to none... well done Pina and Auburn Domayne Show details

Amazing Experience – Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx Show details

Better then online buying – Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !! Show details

Worst store in NSW; if only 0 stars was an option – No transparency shown by staff. Will try to rip you off & when the proprietor intervenes his response is "too bad, this is all you're getting". Stay away from this store!

Don't buy from this store!!! – Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time. Show details

excellent service – I was looking to upgrade my bedroom suite. I went to different retailers to check what's in market. Domayne Auburn is the best stop shop with excellent service. Professional sales staff made my purchase so easy. Other retailers didn't even served me until I approached them. As soon as I walk into Domayne Auburn Bedding department, I was welcomed,… Read more

they listened to me and find my need. I am very glad I went to Domayne Auburn. My purchase was made so easy, received delivery and the delivery team as well were so friendly and professional. I would star 10/10 to Domayne Auburn and certainly recommend to everyone to shop in Domayne Auburn. Thank you to sales staff Ilija for making my purchase so easy.

Outstanding Service – We have recently purchased our new Bedroom suite from Domayne in Auburn. The minute we walked into the Bedding Department we were welcomed and great service was provided. They have listened to everything we were looking in our new purchased and made our purchase very easy. We are very glad we went to Domayne Bedding Auburn. Everything was so… Read more

professional from the day one until delivery received. Professional well experienced sales staff, excellent delivery service. Before we finalise our purchase we went to different retailers with poor service experience. I would rate Domayne Auburn bedding team 10/10. Definitely my recommendation to all buyers, visit Domayne Auburn Bedding once before making your decision.

Terrible Service and Did not follow up – Purchase soft lounge from Domayne auburn. The information provided on the lounge size (3.5 sitter with chaise) was not correct. Delivery person force the lounge into room and damage walls and door frame. Speak with store customer service manager Isabel and asking for solution to replace to a 3 sitter with chaise instead. Isabel suggested a… Read more

different delivery man for goods or else will replace to a 3 sitter with chaise. Waited one month and 2nd delivery failed. Contacted Isabel for 3 sitter with chaise replacement and informed will give an answer within 2 days. Waited and follow up 2 days later and the manager is avoiding return the call. Terrible customer service.

Still waiting for my dishwasher - worst ever experience – Dishwasher was supposed to have been installed on 24/12/18 but I am still waiting for it! I rang the store at 4.15pm on Christmas Eve to ask what happened to my delivery - my order was "FORGOTTEN". It is now mid January and still no communication from them and still no dishwasher so I called the store on 16/1/19. Again, not ordered , something… Read more

went wrong with the order I was told. Apparently, they were able to get one from another store ? and have it delivered and installed today 18/1/19. Have not heard from the installer as it was supposed to be between 10-11 am. Called the store again as it was approaching midday - installer is sick! He told me that he was still to go and pick it up so was it ever booked in for today? I give up. Worst service I've encountered.

Terrible customer service and poor quality products – We purchased furniture from Domayne in Auburn a few years ago. Spent about $6000 all up. We were told at the time there was a structural warranty of 10 years on lounge and 5 years on the material. We contacted Domayne and raised our concerns that the material on our dining room setting had started peeling about 2 years in (despite no excess use or… Read more

wear and tear as there are no kids living in our apartment. Just 3 adults) and the back support of the lounge would not move up and down as it is meant to be adjustable. At no point was there an apology or any customer service at all...just that its a supplier issue and they would be in touch. It took over a month for the supplier to contact us and tell us that its only 12 months warranty!!!! We were told something VERY different when we purchased it. Why would we pay $6000 for furniture that only has 1 year warranty when Fantastic Furniture offers longer than that!!!! This has caused my parents so much stress. They paid $6000 (a lot of money for them) thinking its good lasting furniture. Domayne held no accountability and I am appalled at the lack of customer service and care. Stay away and save yourself the headache!!!! 1 star is being very generous!

Extremely Poor customer service – I have purchased dinning table and chair set from them. It was supposed to be delivered in 2 weeks. After a month there was no response from them. After a while I got a table only and talked to them that I need a complete set not the individual item. I went to their store and asked for chairs. The response was that I will be delivered after 2… Read more

months or just keep table only. We will give refund for the chairs. I told him that I brought a set not table. The sales agent attitude was extremely rubbish for not refunding the money. The money is still with them and I don't have the items I bought.

Customer Service = zero, professionalism = zero, reliability= zero – Visited Domayne Auburn last week and purchased a desk. The sales person advised me that the desk is on back order, however it will be available to pick up on Wednesday 13/06. I was ok with that datebas I did not need the desk until Friday 15/06. The sales person said that she will give me a call either way before Friday. On Thursday 14/06 morning… Read more

I called Domayne Auburn to follow up on my order as no one called me. The representative who answered my called said that my sales person is with another customer and took my details down to arrange a call back... No one called back, so again on Friday morning I called again and this time asked to speak to the manager. However I was told hat the manager is busy and was asked to leave my contact details. I refused and advised the representative that I left a message yesterday and no one returned my call. I requested an update on my order and was advise that it just arrived to the warehouse and I should be able to collect it early next week. At this point I lost all trust in anything they say and requested to cancel my order. The representative told me if I cancel the order, I will lose 25% of the amount!! I said you did not keep you word so I will refer this matter to NSW Fair Trade to investigate.

Later on the day the so called "manager" called me back and instead of apologising and trying the understand the situation, he started to make excuses saying that he was away!

DO NOT buy anything form this very unreliable, unprofessional people!

Beware ordering online from South Australia – So I ordered a new computer/keyboard+mouse/computer monitor from Domayne Online on 14 November hoping to give the order plenty of time to arrive before Christmas but it ended up being the most magnificent fiasco in the end. I placed the order for no small sum of money and set it to pick-up from a local store in SA; at least that was the delivery… Read more

option given to me by the website. The website also promised delivery in 5-7 business days. After 7 business days pass, about 10 or so days after I placed the order, I decided to call up Domayne Online to follow up on the order because I hadn’t heard anything. They told me to call the local store where I had arranged for pick-up which I did but they had no record of the order. I contacted Domayne Online again via chat and they could find no record of the order. I’m freaking out by this point and check my bank statements which show the money was taken by Domayne. The guy I spoke with on chat advised he would get someone to investigate the next day as it was after hours at the time. I didn’t want to wait so I called Domayne again the following day, still no record of my order but they promised someone would call me back. Someone actually did call me back that afternoon and they discovered that the order was not processed because they don’t allow for pick-up on orders to South Australia. Why then was it given as an option on the website when I was placing the order? So they tell me they are going to refund the money and then they say that I have to place the order again for postage, not pick-up. This is not convenient for me with my work hours and I can’t get a computer delivered to my workplace. By this point it was late November. There was no apology AT ALL for wasting my time, for letting my order sit there unfulfilled for almost two weeks, for falsely advertising a service they had no intention of fulfilling. So I got the refund and I was tempted to just order from someplace else but the items I wanted were now reduced and even cheaper than when I first tried to order so I thought I’d give it another try and this time I order the same items from Domayne to be posted to me. What are the chances they can stuff up the order twice in a row? The website promises 3-5 days for express postage. As soon as the order is processed, I get an email explaining there is a delay with one of the items, the computer, in the order so it will take up to 14 days. That was annoying because if my original order has been processed on time, I might not have needed to wait for more stock to arrive for them to fulfil orders again. So two weeks come and go. I called again to check on the order because based on my experience so far I wasn’t even sure they were going to process this one either. I’m told the stock will be coming in around 13-15 December, longer than estimated, and then they will be able to post my order out. On 14 December I got a frantic phonecall from a Domayne store in Canberra apologising (finally, an apology!) for the long wait but I was going to have to wait a bit more because the new stock had come in but it had all been sold quickly and they forgot to set one computer aside for my order. THEY FORGOT. They ended up tracking down a computer FINALLY from another store and FINALLY they get ready to send it all off. Via StarTrack. As soon as they told me it was going via StarTrack my stomach dropped because if you want to know how great their service is just go and read reviews for StarTrack and yes my experience trying to get my package off of them was horrendous but that’s a story for another review. I had to keep calling and emailing Domayne Online trying to get hold of a tracking number because my order was being sent in two separate parcels and I had only being given one tracking number. Its about a week to Christmas at this point and I’m freaking out worrying they wont arrive in time to be a gift. They did eventually give me both tracking numbers and the parcels finally arrived 20th December but by god the whole experience was so stressful and took a lot of work/follow-up on my part to ensure they actually fulfilled the order because on two separate occasions they FORGOT about my order. In the end it took more than a month, almost 5 weeks, to receive my computer. They sent me an email apologising and they threw in a free 16GB USB with my order to say sorry but honestly, I will not order from Domayne Online again because this is just plain sloppy work. Its like they not only don’t know how to run an online store, but they don’t even know what an online store IS. Its like someone described what good customer service and an online store is to them down the phone one day and they were like “Derp, let me try!” On two occasions they just let my order sit there unfulfilled but were happy to take my money. Honestly appalling service.