Domayne Online store

I saw an item of Furniture On Domayne Webpage. I rang Store asked for Furniture Dept, I was put through to Appliances!? Eventually transferred to correct Dept spoke with a Male person. He had an accent & spoke very fast, I couldn’t understand him. I repeated the item details & code to him numerous times, he had difficulty understanding me! He told… Read more

me, “Not in stock”? I explained it is showing on your website in Green Print……. ‘available now’ he replied, “Mistake”. I hung up exasperated!! Domayne used to be a wonderful Store, sadly not anymore!

I just wanted to take a moment to recognise Jono for going absolutely above and beyond to ensure our delivery went smoothly. As we had an issue with our window timeframe due to school commitments, we called the warehouse and spoke with Jono, was proactive in arranging and keeping us updated on the status of the delivery. What really stood out… Read more

was Jono's attention to detail and his willingness to make sure we were satisfied, no matter what. He didn’t just do the bare minimum—he genuinely cared about making sure we had a great experience.

Thanks to his efforts, our delivery was seamless, and we couldn’t be happier. If every service professional had the same level of dedication and care as Jono, the world would be a much smoother place! Highly recommend!

Don't risk buying tech online! – I made the mistake of overlooking the negative reviews on this page - never again! I purchased a laptop online during Black Friday sales only to get an email the next morning saying they were out of stock and it would take a MONTH to order in. Meanwhile, the laptop was still being sold on the website for days even with all variations out of stock.… Read more

After a lot of back and forth on their support chat, I learned that only ONE Domayne store in Australia (Warrawong NSW) actually stocks tech products to supply ALL online orders across the country - which is why everything is 'on back order' all the time. They did give me a refund on request, but by the time it processed in the 3-5 days, I'd missed out on Black Friday prices elsewhere. I'd never take the chance of ordering from them again, knowing they'll accept my payment and not let me know a product isn't in stock until afterwards. Just like dropshippers, the online storefront is responsible for ensuring stock levels are accurately communicated to customers, even if a specific store is 'assigned to fulfil the order' - and Domayne Online are not being transparent about stock. If they've notified customers post-order that the product is out of stock, they have the awareness to display it as out of stock on the website too.

Gorgeous king sized bed – Ordered a king sized bed online. It's absolutely gorgeous and arrived quickly. Whilst it was tough to get the huge boxes upstairs, it's really sturdy and great quality. Only giving 4 stars because the delivery men were so much later than the stated window and I had to call and find out where they were. Also they dragged dirty boxes over my cream carpet leaving filth all over.

samsung 16 kg bubble washer, fantastic – l ordered on the phone, Robert took my order, extremely happy with his service,he got my order to me fast, very impressed and highly recommend them and the washing machine too absolutely love it,what a machine.best washing machine l have ever had, l have owned nearly every brand there is. Show reply

Extremely fast shipping – I ordered a glass measuring jug in the early hours of a Friday, and it was delivered first thing the next day (a Saturday) via courier. To give context I live in Adelaide and it came from Sydney. It was very well packaged with no damage at all. The glass jug was exactly as on the website and quite inexpensive compared to others I had found online.

Shocking customer service – there, I ordered 2 x lampshades online but they were the wrong colour. I returned them in-store but have not had a refund for the purchase (the store manager said it would be handled through the online store). I returned the lampshades to Kotara store (store manager assisted, Darren). The lampshades had been transported there from the Maitland… Read more

store for me to pick them up (I understand Maitland is closing hence I returned them to Kotara after Darren discussed with Maitland manager).

It has now been over 7 weeks since I received the lamp shades and returned them. Ive started posting negative reviews about this experience and will continue until I am refunded.

Shocking customer service.

Do not buy anything online from Domayne – Worst customer service from Domayne Online. You buy something online and get charged straight away but 2 weeks later you still have not heard anything. There is no phone number to call like most websites that give rubbish service, instead they use a chat bot before you get through to someone offshore who know even less that the robot. You give… Read more

them all the information and spend 30 minutes busily typing away with the end result we will email you in 24/48 hours......... A 2 minute phone call would answer all the questions, but no Domyne like to hold onto your money for weeks before even considering thinking about ordering your product and maybe even consider delivering it. Do not buy anything from Domayne Online as I think they call it market place and whoever knows where the product is coming from and not even Domanye.. worst customer experience ever.

Thief's – Purchase a PS5 game only to be told that my order had been rejected... not before they managed to take the money out of my account though... Morons...

No stock control, no communication, no idea – I decided to buy from Domayne Online as their boxing day sale price for the coffee machine I wanted was very good. The site showed me that it was in stock (not in my state) but reasonable shipping, so I ordered and paid for the unit. 6 days passed and I didn't get an update. So I contacted the online help (they're the reason they get 2 stars,… Read more

they were moderately helpful), to find out that the order was being serviced by a local Domayne store in ACT. I could either ring them myself or the online agent would place an enquiry. I took the offered enquiry.

As they promised, within 24 hours (more like 2 btw), an answer came back. Your item is on backorder and won't be in store for another 7-10 days.

I happened to be near a local store, and enquired if there was delays on availability of the coffee machine, to which I find out, they've got them in stock, in my state ... About 20 minutes away.

Domayne Online couldn't have figured this out and fixed it? Can't recommend them at all. Stock control online isn't accurate and online team can't lookup things and fix the problem.

Pathetic.

Oh and the refund will now take 2-5 business days. Really?

Item not in stock...customer service is shockingly bad – - Product ordered online. PS5 game. - After 10 days with no update, I submitted an online enquiry on status of order. 3 days later the store that was allocated the order said they don't have stock and that I could try to get to get it allocated to another store but I had to contact customer service online to get that done. I replied back to him… Read more

saying there was no way to contact customer service online but he never replied. - There is no phone number to contact. Online live chat states it is open Mon-Sun, 7am to 11pm but on both my phone and laptop, there is no button to click or any way to initiate a chat. It talks about the service but is not available. Other alternatives are Facebook Messenger (which I don't use) and WhatsApp. WhatsApp option goes through a chatbot to collect details about your order and then says it is transferring to a Customer Support Specialist....but after 12 minutes of waiting with no indication that you are in any sort of queue, Joel responds asking how he can assist. I briefly outline what my issue was and wait a further 5 minutes with no communication from him at all only to be told that the item was out of stock in all store. - The product continues to be shown as in stock on their website despite this. - I cancelled order and went onto JBHiFi and go them to price match through their online chat in less than 5 minutes.

Selling PS5 stock that’s not even available – Bought a PlayStation 5 Digital Edition Console with 2 White Dualsense Wireless Controller Bundle for $738. Paid my money and then didn’t hear anything further . Chased a few days later only to be told they don’t have one available and didn’t know when they will be getting stock! Advised them that’s not ethical. Have no choice but to ask for a… Read more

refund. Had to wait five business days for that. My son has to wait for his present no gift to give him on his birthday. Dismal service.

Product out of stock – I had to chase them up. At which point they told me their standard stock ordering time was 2 to 6 weeks. I asked them to cancel my order. Which may take up to 8 business days to process

Sold a product that wasn't in stock – Sold me a product that wasn't in stock, sent an email to advise there would be delays with my order. Held my money for a week without any further updates on the order. When I called them asking about the status of the order they informed me they had cancelled the order in line with my request (???). That I should kindly allow up to 3 days for the refund.

Worst service and shipping experience ever – I bought a SMEG blender from there online store it is over 1 month later and no item. Tried contacting customer service via chat and email and they must be the most useless team ever. They even went as far to provide a fake tracking number. Do not shop with this company.

Poor communication – Ordered a Samsung washing machine from Domayne. After over a week of the status showing 'processing' I contacted their team and was told my query would be escalated (another meaningless term!) and they couldn't confirm a delivery date. three days later contacted them again and we agreed delivery would be Thursday the next week. The day came and… Read more

went without delivery or any communication. On contacting them the next day it seems the stock was unavailable but they knew about it on the day we agreed on a delivery date, just didn't bother to inform me. Unable to provide a new delivery date so I cancelled the order.

Order not accepted – I purchased a LG washing machine via Domayne's online shop on the afternoon of 18 Jan 2022 for click and collect pickup at the Fyshwick, Canberra store the following day. Yesterday evening I received an email from Domayne stating that "Thanks for placing your order with us. However after careful review, we have decided to not accept your order. We… Read more

apologise for any inconvenience." They gave no reasons why the order was rejected.

I called my bank and they tell me the funds are still on hold and there's nothing they can do. They suggest I call Domanye and request they release the funds back. I call Domayne's Fyshwick store and they tell me there's nothing they can do, as it the online team's responsibility. They can't give me a phone number for the online team and suggest I e-mail them.

I send an e-mail to the security online team and get a message from Harvey Norman online that 'security or policy settings' have rejected my e-mail. I try another email address (my government one). Again, rejected by Harvey Norman online for 'security or policy settings'.

So, not only do I not have a new washing machine I desperately need because ours is broken, I'm down $1299 and can't contact ANYONE via any means to fix the problem. Absolutely despicable. I will NEVER purchase anything ever again from Domayne or Harvey Norman.

DO NOT use Domayne OR Harvey Norman for online purchases - they will take your money but won't provide the purchased product.

UPDATE: Domayne refunded my money in full. Still not happy with their on-line sales.

scammers and pathetic service – I just placed a $400 dollar order online for a vacuum they had in stock, and they accept the order and process the payment and deduct the money from my bank account. and then a few hours later they send me an email saying they are not accepting the order, but give no reason why. But yet have not credit the funds back in my account. total scamming

None delivery of orders – Ordered furniture early 2021, hasn't been delivered to this day. They keep changing delivery dates and yet something that was bought elsewhere months after we made our purchase with them has already been delivered. This furniture is being sourced from the same Asian country. Very disappointing to say the least.

Like talking to a brick wall – Ordered and paid for a stove on-line in May. Eventually told it wouldn't be available till September. Still no stove. Can't get any meaningful response from Domayne. Contacted the manurfacturer who told me they have been delivering the stove to retailers for several weeks. Still can't get any sense out of Domayne. Looks liek cancelling order is the best bet, though I've no confidence that will go smoothly. Will never buy from them again.

No real people behind Domayne only bots – Ordered and received outdoor furniture after an add in the weekend paper. Delivery was prompt and efficient but was incomplete. Then I find no way to contact anyone at Domayne to get the missing parts. No one returns calls and I must have completed my details to the bot 5 times. DON'T ORDER ONLINE. Its not worth the anguish.

Awful return & refund process for faulty products – Product was faulty and the return process has been awful, many calls and emails talking to 'bots'. They finally agreed to collect it and said I'd receive a refund. It took more than a week for it to be collected and 3 weeks later I still have no refund!! No response to emails requesting my refund and when I call each department just tries to transfer me on to another. Will never shop here again

2 month refund delay! – Purchased washing machine online for $1658. Shippit returned it to sender even though I was home. Domayne refused refund. Had to get Consumer Affairs involved. Posted a cheque. 2 months to get refund! No apology. Thieves!

Would give zero stars if possible – Absolutely terrible service... ordered an item, told there's stock and then told there is no stock -- just getting a run around. This company deserves every single bad review it has -- this was my first and final purchase ever with them.

A woeful, pathetic experience; never again! – I am elderly and can honestly say that in all my years, Domayne Online is by far the worst company I’ve ever had the misfortune to deal with. Their so-called customer service and “chat” service is a joke, to say the very least. In the first week of December I ordered online and paid for a fairly expensive electric razor. I hoped I’d receive it… Read more

in time, as it was an intended Christmas gift. Two days later I received an email saying my order was currently delayed and that the razor had been placed on back-order; and oh yes, sorry for the inconvenience.

There was no alert in their online advertisement that stocks were getting low, yet the exact same online advertisement was still up and running some three weeks later. How that is even possible given they had no stock is a question only they can answer.

I received nothing more from them, so on 21 December I emailed asking would they kindly pay me the courtesy of informing me if I would receive it before Christmas Day. A computer-generated email arrived indicating someone from Warrawong store would reply within 48 hours. Apparently the person at Warrawong couldn’t be bothered, because I’m still waiting.

I contacted them on 5 January via their online “chat” service asking where my order was. After about 30 minutes robot chatting I was advised I was being transferred to a customer service agent. Some 20 minutes later, an agent wrote that a cancellation of my order had been requested and that a refund would be made. I tried asking when the refund would occur but had to give up after more than fifteen minutes of silence.

The following day I again tried the online “chat” exercise and after an hour and ten minutes was finally advised that a refund would be made in 2-5 business days. The refund was made in 5 business days.

I understand Domayne stores are individually franchised, which more than likely explains the fact that there is nobody within the organisation who has a clue about simple customer service management. Based on my negative experience and of the many others I see on this review site, Domayne Online should clearly be avoided. Instead of the one (1) star review, I’d have given minus five (-5) stars if that had been possible.

If you’re looking for honesty in advertising, being updated regularly about the status of your order together with excellent customer service; steer well clear of this mob.

The experience certainly makes me wonder how Gerry Harvey sleeps at night.

Sent wrong product / contacted customer service numerous times, has been resolved 1 half week later – i have been sent wrong online order. I sent numerous emails which says someone will contact me within 48 hours and that time frame has passed on many occoassons (4-5 times) with no reply. I requested call, someone called back. I was advised that it looks like i got sent wrong product cos store was low in stock (as if that was excuse to send me… Read more

wrong item). Told me domayne would get in touch with me to sort out within 48 hours and this time has passed, still no one has contacted me.

also has specific instructions on where to leave my parcel by courier. courier just left at door which was not what i stated. All was printed on label was authority to leave and not my instructions.

Terrible customer service.

I finialy received call back 1 and half week later and received my product.

Are you gonna refund me or what??? – I ordered some stuff from here, and I asked for a refund.. It's been a week, they said it takes 3-5 days, where the hell is it??? im tired of submitting a form all the time and waiting for the bot to respond, then 20-30 minutes for some half -sss help.. tired.

They use cheap couriers – Domayne use really cheap couriers and it makes it really hard for the customer To follow up with where the order is . I cannot even call them they haven’t responded to my email and Domayne are saying well it’s the couriers when actually theycare courier’s customer so they should follow up or use a better courier . Not impressed

Con artists, avoid dealing with them or their mother company! – We Ordered a $5600 oven online, contacted them through live chat, assured us the oven was in stock, so we paid for it, just to be notified by email the next day that they in fact have no stock at all, when i asked for a refund, they said it will take up to 5 days. This is rubbish and has to stop, the third time this month it has happened to us, salesmen lie, just to get their commission and do not care what happens after!

Wrong item shipped, delivery delayed, no support staff available to resolve issues – Ordered 2 items 2.5 weeks ago. First item arrived very quickly. Second item was marked for delivery same day (I got shippit notification to expect delivery for both items same day) but was delayed for further 6 days. My first escalation for delay was marked as closed with note investigation on it started. My second escalation for this delay seem… Read more

to have worked as item was then dispatched next day. But then item arrived - and it is a different item: I ordered Belkin dual pad wireless charger but got instead boost charge wireless charging stand. So go figure. I asked Domayne to call me but no call received yet. I ma also trying online chat. Been now waiting 4 hours online They say average response time is 25min. In last 2 hours that was changed to 30min. Well I have been waiting now 240min + so something wrong with their calculations. Will never buy with them again.

I’ve worked for online retail, I shop with online retail and this is the most horrific experience – I ordered a fridge exactly two weeks ago, they have made one delivery attempt last week and since last week, I have received no communication from domayne but I had to call TNT and SHIPPIT More than 20 times to get updates. I had to take time off work because they advised “tomorrow” every day since the first delivery attempt. Now I’m still… Read more

without a fridge, all my food and frozen items had to be thrown out, and to top it all off, domayne’s customer service has been atrocious, telling me it is not their responsibility for any courier delays because I had chosen standard delivery. Standard delivery is the only option provided?! Tnt also advised that they’re unsure why this courier service had been booked when the item was a large item.

You can’t even get an immediate response from domayne as it’s all via the slowest chat network or email.

I’ve lost so much food, lost so much time, had issues with staying home and taking time off work because someone kept saying “tomorrow”, and yet no compensation has been offered. In fact all they say is “we are following up, we don’t offer compensation. Sorry”.

This is a complete utter joke, should have bought this at JB Hifi

do not buy online from domayne – We purchased dining chairs and were told delivery would be 3 weeks ago. I have tried contacting them via their friendly and professional online chat representatives on more than 3 occasions with no luck after hours waiting. I have tried the call back option and nobody calls back. There is no phone numbers to contact them as they contract this out… Read more

to a different company so I am now wondering if I have lost my money. This is the worst customer service I have ever experienced and considering I am 55 years old, that is saying something. I will never buy anything from this company online and strongly suggest that you do not either.