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Happy with Recliners we bought,but told when purchased and paid for delivery.We were told they would assemble the items which deliverers told us they were not required to assemble.There attitude was poor they just dumped the items and went.Not impressed with the service at all.
- QLD, Bundall
The products are good but getting them is not easy.
We have bought a number of items, sofa, bed, outdoor setting, oven/cooktop/rangehood. We had issues with the delivery/arrival of every item. The 4 seater sofa arrived across 3 days as there were mix ups with cushions and the 2 1/2 seater arrived on the third day.
We were told the bed was with the courier on Friday to be delivered early the next week. The following week we were told the bed would now be another 8 weeks (the amount of time taken to make the bed from initial order). We suspect our original bed ended up with another customer.
Poor sales staff
Told product available and to ring back in 5 minutes. I rung back 5 minutes later and was told the product was never available today. Won't ever be shopping here again.
Pushy sales staff
Never known any sales persons other than the ones at domayne t get so angry after you decide against buying a product.
I think you might need some new staff or at least offer some training on how to treat customers.
Never going here again.
Not what I wanted, not what I was told. I was tricked into the sale!
I came in to buy a table. The sales person said! YES we have them in stock. I payed for it, The fella came back with a receipt and a map. He led me to believe it was in the bundle shop, no mention of picking it up from another place. Then after I payed for it, he told me they only had the lighter grain. It won’t work in my house. I haven’t even picked it up yet. Sneaky sales work!
Great customer service
Easy store to navigate. Purchased a rangehood and staff member was very helpful. Was good to see it working in the store. Very impressed by their professionalism. Rang them later and they immediately returned my call.
Horrible service rude salesman
Salesman Adam was grumpy when I didn’t buy the product care and brushed me off after he walked me to the till. Horrible experience. No customer service. Needs a wake up call
Lying deceitful staff - COMPUTERS
More fool me. Went & purchased a laptop from Domayne Bundall some months ago and specifically asked for something with an SSD drive. So Jack convinced me to buy a Lenovo ThinkPad after I'd had myself set on an HP. Not being an expert and believing this liar I got the Lenovo. Well my new partner looked at it for me as the battery died recently, it doesn't have an SSD drive or dual drive as he promised. Its also 4gig not 8gig as promised, no wonder I've had so much trouble and frustration with it being slow. Well done Jack, you got me at a bad ti...me, trusting a salesperson whose exceptionally good at lying. Had I any idea at all, I would've taken the piece of crap back and thrown it at him. I will never buy from them again. Are there no honest salespeople left anymore?
Do not let them pressure you into signing with Optus
Do not let them pressure you into signing up with Optus mobile. I went there to buy some shaver spray and nearly got roped into purchasing a new phone and signing up under a new plan with Optus right on the spot. The person that served me was Elijah. Extremely pushy, and extremely arrogant. I tried to politely say no thank you but he kept pushing me to sign right there and then. I managed to leave the store, although a bit shaken by the experience. That is not acceptable salesmanship. It's not a good reflection on the store when you have salespeople trying to pressure you into purchasing something.
Dont buy extra warranty on your MacBook
Pretty unsatisfied with the sales team. They uphold me a few years extra warrant on my MacBook when you automatically get 3 years warranty under the consumer law anyway (if something is broken). You can replace the laptop with domayne warranty but the only reason I would need to replace it is if the laptop breaks which they always seem to. Anyway, dodgy and wont be buying from you again.
can't trust staff
Im a uni student and I went in to buy my first laptop ive owned, anyway the bloke upwelled me hundreds and hundreds of dollars on stuff that I didn't even need that I found out later, I am appalled that some people can do that given the financial circumstances of a full time uni student
No after sales service
I recently installed a Bosch pyrolytic oven from Domayne. The first heavy pyrolytic cycle I ran did a less than satisfactory clean. I visited the store to request a service call. The person I was dealing with was unhelpful and only logged my service call after I insisted that he do so. Over a week passed with no follow up. I contacted Bosch direct and found that they had no record of the service request. After another visit to Domayne and many phone calls later even to [name removed] the branch proprietor, I finally receive a visit from the se...rvice agent who could not resolve the problem. Domayne have not offered a resolution, even though the oven is not fit for purpose. a phone call to Domayne Head office was more frustrating, with the only person available being [name removed] from the furniture side, who was totally unhelpful. If you expect after sales service, Domayne is not the company to deal with.
exceptional staff member
Anthony helped me with my new Optus contract and new phone set up and his service was second to one. Have dealt with Anthony for the last 2 years and seek him out when needing help. Thank you Anthony for amazing, professional and easy to understand help with all my new phone requirements. Will seek you out for all my future electronic needs.
Exceptional customer service!
After an extremely stressful 2 weeks we went into domayne bundall looking for an oven that we needed urgently and came across one of the best sales people i have had the pleasure of meeting, Laura from domayne bundall!
Thank you for doing everything you could to make such a trying time that little bit easier.
Domayne bundall you are very lucky to have such an exceptional young lady as a staff member, efficient, caring and very easy to talk to, dont let her go!
Exceptional service of friendly staff at Bundall, specifically Laura Dodge. Fair prices. Thank you!
I would like to express my appreciation for a great service we had yesterday at 'Domayne', specifically to Laura Dodge. We bought a fridge, washing machine, two dryers and some extra things in your shop, because of Laura's service. Her service went beyond and above our expectations.. Very friendly Laura answered on a lot of our questions, had plenty of patience with us , showing a genuine interest in listening .. we went to other shop to compare prices and found products a bit cheaper than at 'domayne', but we were so impressed with the servic...e of Laura that decided to return back to her. At the end we had received more than expected, bought several items with great discounts (better than at any other shops) and she covered all our concerns with her great service, even organising an extra help for plumbing of our new fridge. Later we returned back for the extra thing to buy (another Dryer machine for our relative). We definitely will come back again. All your people are excellent, helpful and friendly, but Laura is exceptional, we felt that we were in sincere hands. Thank you very much for so wonderful people, who make our days, not even days, years.
Honestly all these reviews on the store is SPOT ON. All truths
I was going to say a lot about my experience with this store but it is literally the same thing with all these other reviews??? It’s amazing. They really are out of touch with their customer and just won’t get any better. They don’t learn. Which probably explains why it’s the emptiest shop in that area...
Bought a pair of wireless earphones that were “great”, “I’ve got one myself” and “are design to fit and be comfortable”. It literally fell off and got lost when I bring them out for a WALK. It’s really sad and terrible really, that’s not ev...en a full two weeks since I own them. Call them up and was told their products was great, “that have never happened to the pair I own” and that it’s “your fault our great products don’t work”. The solution was is you can get another pair at discount. So if you got money to waste and seeking a disappointing experience, come to Domayne Bundall! They will sell you a pair of earphones for $169, give you a discount to $139 when it’s a $129 product. And if the product design fail to work as promised, don’t worry! They can get you a brand new one at 2/3 the price you paid for, while letting you know it was your fault you bought into their words anyways! These aren’t design to fit, they’re designed to sell! So honestly, do yourself a favour and shop at Harvey Norman next door. They are cheaper, more honest, actually try to follow up on products that they sell. Other fun things when you shop at Domayne: they will try to sell you an OPTUS plan almost with every purchase. No really, they’ll spend an hour on convincing you. If they give you a gift card, it’ll be a goose chase to redeem the full amount. Shopping here is literally having to always be careful about what you wish for. EVERYTHING about this store will have a flip side or some sort of plot twist. It’s so frustrating to deal with them. So rarely do I lose temper with businesses since I know it’s hard on them too but GOD is this a bad store!
We bought a fridge at the Bundall store, during the Sidchrome bonus gift offer. Salesman took $70 off the fridge and then refused to give us the tools because of the "bargain" fridge deal. Went next door to Harvey Norman to find the fridge for $300 cheaper! After a 20 min wait and a hissy, Domayne then price matched....and gave us the tools deal as well. We were told that delivery guys would unwrap the fridge, install the water cartridge and level the fridge. Nope. They dumped it and ran. "We don't have time to do that". Terrible service from start to finish. The first and last time I will ever shop at Domayne.
In store with what was meant to a 12 week turn around sixteen weeks. We revived it on Friday and the chair stopped working on Sat they have not been helpful at all but they are all so nice when they are getting your money
A pleasure to deal with Domayne. Received fantastic help, advice & service from Christine of the Bedding Department. She knows her product & explained all the features of the various mattresses. She followed up the process of the order & ensured we got speedy delivery. Thank you Christine it was a pleasure being served by you.
Rokka 3RR+R+R LTH*WHT
This was bought in store .i was told it was Australian made and it was made in Malaysia .six months later the Leather showed signs of wear .and sagging very Disappointed with The service.will not return.
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