Domayne QLD, Bundall

I purchased my original Samsung fridge from Domayne Bundall and they have had to change it twice because of problems with the fridge. The last fridge was purchased in 26/03/2018 and after 7 years the fridge broke down and the repairman informed me… Read more

that it was the compressor and that it was covered under consumer law. Samsung have offered numerous situations whereby they had someone come out to fix it - it didn't work then they offered to decline my warranty but offer me 40% discount voucher on certain fridges (80% of the fridges were not in stock) and now the latest is 30% discount voucher on a french door fridge over 600 litres but again only the specified fridges they allow (never got a list). I have chosen a side by side fridge over 600 litres and they have disagreed and only offered me 10% discount voucher with $50 credit. Domayne I was originally your customer and would like to know if you can do anything about this ridiculous farce by this company Samsung. I don't have an issue with you because you did do the right thing. The last time I rang you was to get the last invoice and I was informed by your staff that I as a customer have every right to seek assistance from you as a company. I am now asking for your advice

The two young men in the warehouse when I picked up my purchase were top class. They helped with loading the purchase onto our trailer, they prepared extra packaging under our item so it wouldn't be damaged then they helped wrapped it in plastic due to predicted rain. Exeptional customer service. Very helpful young men. Show details

Purchased an outdoor table. Table top is damaged, with a chipped tile, and paint scratched. Requested a refund, then got the typical runaround and delay. Store refusing to refund money. They have offered to repair, but I'm not happy with that option. Waiting for ACCC to give course of action. I do not recommend tile top tables as they have proven… Read more

to be fragile. I also can't recommend this store due to their refusal to refund money, while the table sits and cannot be used.

Great service – Con the manager and Brad the assistant were amazing, the service was worthy of a 1000 stars. They solved a complex problems which was not even purchased from their store, we are very happy customers Thanks gentlemen

Outstanding service – I have worked in retail for 25years . The service we have received from everyone that works there is absolutely OUTSTANDING . Thank you to all for making my shopping experience most pleasurable. Show details

Excellent assistance from "Josie and "Beck" – I called yesterday to enquire about a product. " Josie" extremely knowledgeable and helpful. Picked product up today. " Beck" also extremely knowledgeable and ,courteous. So refreshing to have this type of service these days. Thank you.

Waste of money – These chairs how long would you expect to last in a home with no children and pets minimum social life Do not buy them if you want something to last Show details

Robbed with a refrigerator purchase – We bought an expensive refrigerator from Domaine which is quite good, but they offered another one for just under $400.00 which we consider to be a fraudulent sale. It is not a frost free, nor automatic defrost refrigerator. In fact it is heap of useless junk. I didn’t know that these primitive refrigerators still existed. But anyway we were “done”. Show details

Poor Delivery – Happy with Recliners we bought,but told when purchased and paid for delivery.We were told they would assemble the items which deliverers told us they were not required to assemble.There attitude was poor they just dumped the items and went.Not impressed with the service at all.  Show details

Amazing service that delivered through to delivery! – Go and see Chrystal at Domayne Bundall- her amazing service and product knowledge in appliances helped us enormously! The range of appliances and layout of the store is great too! She spent hours with us and in the end another competitor said they would beat the pricing but we chose to go with Domayne purely because of Chrystal’s service, attitude… Read more

and genuine help! (The other store had no time and left a sour taste with us) Thank you for employing enthusiastic engaged people- keep it up! I’m so glad good old fashioned customer service is still around!

Warranty Claim – A massive shout out to Storm for making my warranty claim for my microwave stress free and easy and the Tim in the warehouse for being very helpful when I changed my mind on the product. Very impressed nothing was too hard for them and very obliging.  Show details

The products are good but getting them is not easy – We have bought a number of items, sofa, bed, outdoor setting, oven/cooktop/rangehood. We had issues with the delivery/arrival of every item. The 4 seater sofa arrived across 3 days as there were mix ups with cushions and the 2 1/2 seater arrived on the third day. We were told the bed was with the courier on Friday to be delivered early the next… Read more

week. The following week we were told the bed would now be another 8 weeks (the amount of time taken to make the bed from initial order). We suspect our original bed ended up with another customer. The outdoor setting needed an extra chair to be ordered from Sydney. Two weeks later we checked where our chair was to be told it was in Brisbane and they would now arrange to get it to the Gold Coast warehouse for us to pick it up. We bought this as we were told it had marine grade screws. 6 weeks in these are already rusting. We bought appliances for our kitchen reno. We were told all items would be in by the end of the next week. A month later, after some items came in and were taken by other customers (confirmed by salesperson) we received the final item, the oven. We understand there are delivery issues during Co-Vid however this wasn’t helped by misinformation and items being promised and then not being available on multiple occasions. The warehouse guys were great and I am sure we would not have received our oven when we did without their help.

Poor sales staff – Told product available and to ring back in 5 minutes. I rung back 5 minutes later and was told the product was never available today. Won't ever be shopping here again. Show details

Pushy sales staff – Absolutely shocking! Never known any sales persons other than the ones at domayne t get so angry after you decide against buying a product. I think you might need some new staff or at least offer some training on how to treat customers. Never going here again.

Not what I wanted, not what I was told. I was tricked into the sale! – I came in to buy a table. The sales person said! YES we have them in stock. I payed for it, The fella came back with a receipt and a map. He led me to believe it was in the bundle shop, no mention of picking it up from another place. Then after I payed for it, he told me they only had the lighter grain. It won’t work in my house. I haven’t even picked it up yet. Sneaky sales work! Show details

Great customer service – Easy store to navigate. Purchased a rangehood and staff member was very helpful. Was good to see it working in the store. Very impressed by their professionalism. Rang them later and they immediately returned my call. Show details

Horrible service rude salesman – Salesman Adam was grumpy when I didn’t buy the product care and brushed me off after he walked me to the till. Horrible experience. No customer service. Needs a wake up call Show details

Lying deceitful staff - COMPUTERS – More fool me. Went & purchased a laptop from Domayne Bundall some months ago and specifically asked for something with an SSD drive. So Jack convinced me to buy a Lenovo ThinkPad after I'd had myself set on an HP. Not being an expert and believing this liar I got the Lenovo. Well my new partner looked at it for me as the battery died recently, it… Read more

doesn't have an SSD drive or dual drive as he promised. Its also 4gig not 8gig as promised, no wonder I've had so much trouble and frustration with it being slow. Well done Jack, you got me at a bad time, trusting a salesperson whose exceptionally good at lying. Had I any idea at all, I would've taken the piece of crap back and thrown it at him. I will never buy from them again. Are there no honest salespeople left anymore?

Do not let them pressure you into signing with Optus – Do not let them pressure you into signing up with Optus mobile. I went there to buy some shaver spray and nearly got roped into purchasing a new phone and signing up under a new plan with Optus right on the spot. The person that served me was Elijah. Extremely pushy, and extremely arrogant. I tried to politely say no thank you but he kept… Read more

pushing me to sign right there and then. I managed to leave the store, although a bit shaken by the experience. That is not acceptable salesmanship. It's not a good reflection on the store when you have salespeople trying to pressure you into purchasing something.

Dont buy extra warranty on your MacBook – Pretty unsatisfied with the sales team. They uphold me a few years extra warrant on my MacBook when you automatically get 3 years warranty under the consumer law anyway (if something is broken). You can replace the laptop with domayne warranty but the only reason I would need to replace it is if the laptop breaks which they always seem to. Anyway, dodgy and wont be buying from you again. Show details

can't trust staff – Im a uni student and I went in to buy my first laptop ive owned, anyway the bloke upwelled me hundreds and hundreds of dollars on stuff that I didn't even need that I found out later, I am appalled that some people can do that given the financial circumstances of a full time uni student Show details

exceptional staff member – Anthony helped me with my new Optus contract and new phone set up and his service was second to one. Have dealt with Anthony for the last 2 years and seek him out when needing help. Thank you Anthony for amazing, professional and easy to understand help with all my new phone requirements. Will seek you out for all my future electronic needs. Show details

Exceptional customer service! – After an extremely stressful 2 weeks we went into domayne bundall looking for an oven that we needed urgently and came across one of the best sales people i have had the pleasure of meeting, Laura from domayne bundall! Thank you for doing everything you could to make such a trying time that little bit easier. Domayne bundall you are very lucky to… Read more

have such an exceptional young lady as a staff member, efficient, caring and very easy to talk to, dont let her go!

Exceptional service of friendly staff at Bundall, specifically Laura Dodge. Fair prices. Thank you! – I would like to express my appreciation for a great service we had yesterday at 'Domayne', specifically to Laura Dodge. We bought a fridge, washing machine, two dryers and some extra things in your shop, because of Laura's service. Her service went beyond and above our expectations.. Very friendly Laura answered on a lot of our questions, had… Read more

plenty of patience with us , showing a genuine interest in listening .. we went to other shop to compare prices and found products a bit cheaper than at 'domayne', but we were so impressed with the service of Laura that decided to return back to her. At the end we had received more than expected, bought several items with great discounts (better than at any other shops) and she covered all our concerns with her great service, even organising an extra help for plumbing of our new fridge. Later we returned back for the extra thing to buy (another Dryer machine for our relative). We definitely will come back again. All your people are excellent, helpful and friendly, but Laura is exceptional, we felt that we were in sincere hands. Thank you very much for so wonderful people, who make our days, not even days, years.

Honestly all these reviews on the store is SPOT ON. All truths – I was going to say a lot about my experience with this store but it is literally the same thing with all these other reviews??? It’s amazing. They really are out of touch with their customer and just won’t get any better. They don’t learn. Which probably explains why it’s the emptiest shop in that area... Bought a pair of wireless earphones… Read more

that were “great”, “I’ve got one myself” and “are design to fit and be comfortable”. It literally fell off and got lost when I bring them out for a WALK. It’s really sad and terrible really, that’s not even a full two weeks since I own them. Call them up and was told their products was great, “that have never happened to the pair I own” and that it’s “your fault our great products don’t work”. The solution was is you can get another pair at discount. So if you got money to waste and seeking a disappointing experience, come to Domayne Bundall! They will sell you a pair of earphones for $169, give you a discount to $139 when it’s a $129 product. And if the product design fail to work as promised, don’t worry! They can get you a brand new one at 2/3 the price you paid for, while letting you know it was your fault you bought into their words anyways! These aren’t design to fit, they’re designed to sell!

So honestly, do yourself a favour and shop at Harvey Norman next door. They are cheaper, more honest, actually try to follow up on products that they sell.

Other fun things when you shop at Domayne: they will try to sell you an OPTUS plan almost with every purchase. No really, they’ll spend an hour on convincing you. If they give you a gift card, it’ll be a goose chase to redeem the full amount. Shopping here is literally having to always be careful about what you wish for. EVERYTHING about this store will have a flip side or some sort of plot twist. It’s so frustrating to deal with them. So rarely do I lose temper with businesses since I know it’s hard on them too but GOD is this a bad store!

Dreadful service – We bought a fridge at the Bundall store, during the Sidchrome bonus gift offer. Salesman took $70 off the fridge and then refused to give us the tools because of the "bargain" fridge deal. Went next door to Harvey Norman to find the fridge for $300 cheaper! After a 20 min wait and a hissy, Domayne then price matched....and gave us the tools deal… Read more

as well. We were told that delivery guys would unwrap the fridge, install the water cartridge and level the fridge. Nope. They dumped it and ran. "We don't have time to do that". Terrible service from start to finish. The first and last time I will ever shop at Domayne.

Bad service – In store with what was meant to a 12 week turn around sixteen weeks. We revived it on Friday and the chair stopped working on Sat they have not been helpful at all but they are all so nice when they are getting your money  Show details

Excellent Service – A pleasure to deal with Domayne. Received fantastic help, advice & service from Christine of the Bedding Department. She knows her product & explained all the features of the various mattresses. She followed up the process of the order & ensured we got speedy delivery. Thank you Christine it was a pleasure being served by you.  Show details

Rokka 3RR+R+R LTH*WHT – This was bought in store .i was told it was Australian made and it was made in Malaysia .six months later the Leather showed signs of wear .and sagging very Disappointed with The service.will not return.  Show details

No Anti-Virus for Apple Macs – I went to my nearest store to purchase an Apple MacBook Air for uni. The salesperson kept pushing the more expensive model (I wanted the cheaper model and bought that) and talked us into 3-year warranty for an additional price - which wasn't that cheap either. He also told us we needed anti-virus software for the mac and made us purchase a $300… Read more

Norton package (for 5 devices which was ridiculous) and we later found out from an Apple store employee that Apple computers don't need anti-virus protection!!!! Do your research before you purchase a computer from Domayne, I would only buy the computer and wouldn't spring for the 3-year warranty... just seems unnecessary.

Untrained rude staff – I bought a fridge just before boxing day and the salesperson told me if they have the fridge any cheaper on boxing day they would honour me the difference. I went back on boxing day and the fridge was cheaper than my purchase so I went up to the salesperson and he said that he would not do it. Long story short I had to get the manager to sort things out.  Show details

Domayne Bundall After Sales Service a FAIL – Bought an ottoman and as always they push you for fabric protection which I agreed to. When it was delivered, it was marked with what can only be the fabric protection liquid. I returned it to the warehouse as per their request and AFTER 11 WEEKS it only got sent to the supplier in Sydney to be recovered. So it sat their warehouse for 11 weeks. … Read more

After sales service is a fail. Dont buy from Domayne, there are more trusted furniture shops to choose from

Domayne Bundall Excellent Staff and problem solving – The prices here are marginally higher than some other stores (although they have great sales!) but if there's a problem, you'd be glad you shopped there. The staff are knowledgeable and helpful. I've had a coffee machine from there break and a tablet have a problem. The staff contacted the coffee machine company immediately and arranged to have… Read more

my coffee machine replaced the same day.

The tablet was fixed by the in-house technician and given back to me.

This is the way it should be but in many other electronics stores, the returns policy seems to be "deny everything, blame the customer and ell them to get lost" so when I have a shop deal with problems properly, I am encouraged to go back.

Also it's nice to see salespeople who are actually honest about what their extended warranty does.