Dotti Physical store

A huge thanks to Beth who works at Dotti Charlestown Square. Beth deserves special recognition for her friendly, welcome personality and excellent customer service. Beth is always extremely helpful and we are always happy to see Beth is there when we walk in. Thank you Beth, we really appreciate your help and advice. Five stars from us. Show details

A huge thanks Ayah Ismail who works at Dotti Liverpool great customer service. I only went in to buy one item. I ended up walking out with six items me and my daughter absolutely adored her such a sweet girl I remember it was during the month of Ramadan not only was she fasting the whole day she had her food behind the counter and she made it… Read more

clear that her manager was okay with it to every customer she was alone and the store was very busy but she's still managed had to come back to ask for her name on thursday and i just now have the time to write this and would most definitely be coming back again for her beautiful customer service

Trying for 3 days to ring the Liverpool store to check they have the dress I want in stock (computer says yes, but don't want to drive 2 hours each way in case the computer is wrong). Called around 15 different times over 3 days and NO-ONE ANSWERS THE PHONE - rings out over and over again. I used to work in customer service and this is very poor. Sad as I just wanted to buy their products, but bad staff make it impossible.

I went into dotti innaloo. I made purchase on what i thought was zip pay. It went on to my afterpay which i said i did not want to occur. Girl told me she would refund straight away. I ended up paying half cash and half on card. Afterpay has advised to get store to check as it does not look like it been refunded correctly. Manager at innaloo is… Read more

adamant it done correctly and speak to head office. Head office has advised they cant refund afterpay instore and now i need to attend store in person which i can not get to. So now i have been charged twice and no one seems to want to help.

I have receipts. Really not what I need just before christmas

Went change top girl couldn't even take hunger for me and put bag Show details

Dotti Melton Woodgrove lacks customer service skills young short hair blonde wears glasses sales assistant not approaching any customers, stays behind register waits to serve ideally should offer assistance to us customers, been quite a few times in Melton store same attitude, changerooms always a mess.. have had better experience at Watergardens store Show details

Nat was absolutely awesome - warm, friendly, super helpful. Couldn’t have asked for better service.

Bad Costumer Service – The products are good but the girl in counter is so rude. We try to pay a ZIP and we know every ZIP user that just a scan the barcode when we pay, but she grab my phone and she hard top to the eftpos. And she said the zip is on payWave . Maybe she is new but it’s so rude.

Great Service!!! – I wish to give a big 5 stars to the very helpful, Jasmine, of Dotti Colonnades. Initially, I went to my local Dotti at Marion trying to search two items I had seen online. Both items were sold out at Marion so I ended up giving Colonnades a call to see if I could locate the items there. Jasmine answered the phone and was very polite and… Read more

courteous, showing a real willingness to help with my enquiry despite how busy I could hear it was in the background through the phone. She had the last of my size in one of the items but the other was showing available online only. I was about to head down to Colonnades for the one item she had and told her I would go ahead and order the other through your website.

It was then that Jasmine informed me that if I ordered the item in store for delivery to my home, I wouldn’t be charged for delivery! I had no idea this was even an option at Dotti! I wanted to get to Colonnades ASAP but it was going to be a bit out of my way. However, when she learned I had to go past TTP on my list of endless errands, she told me that her computer system also showed one item in my size out there and called the store for me to place it on hold. Thank you, Jasmine! I didn’t even have to call the store myself! She said I could also get TTP to order the other item I wanted while I was there. How awesome! Thank you, Jasmine, for being on top of everything and really helping me out on what was an extremely busy day. Both items now secured and I am so grateful to Jasmine and the TTP team for their excellent service!!! Well done!

Melton Dotti customer service no star rate – Melton woodgrove dotti Vic store consistently Ignored by same shop assistant usually shop there on saturdays, and young assistants just talking about personal issues behind register, watergardens push sales but always assist but Melton lacks customer service Show details

Samantha in Frankston is so good! Thank you to her – You have a sales member (I think the manager) in your Frankston, Victoria, store named Samantha who I just have to say is very friendly, very kind to my daughter and me today, very helpful and gives fantastic advice on clothing and outfits.Thank you to Sam! Show details

Perfection – Fantastic experience and found the Manager extremely helpful in helping me choose an outfit for a Special Occasion. Liverpool Store easy to find and the Manager Exceptional I believe her name was Bree a very kind a lovely individual. Yours Sincerely. Jacqueline Scriven. Shall definitely be. Shopping there again Show details

Thank you to you two – Thank you to your two salesgirls at your Frankston store, Georgia and Leanne, on a Monday a few weeks ago when I was shopping for a special ocasion, and they were both exeptional. They were very friendly when I walked in even though they were working through a lot of boxes of clothes, Leanne was very atentive to me in the changing room, even with… Read more

several customers at once, I felt so encouraged by her and she outfitted me beautifully. I have now gone back and purchased more of the clothes they showed me. I will be coming back to your shop more often, and I want to thank both of them for their wonderful and positive energies.

Genuinely fantastic service at Southland by Store Manager – I was super impressed with the efficient & genuine service provided to me in store this morning by the Store Manager at Dotti Southland, despite being under the pump in terms of having to tend to a continuous array of customers. Show details

Bad workers – I brought two pairs of shorts and only wanted to use my Westfield voucher on one of them. The lady rudely charged me for the both of them on the voucher so now I can’t go back and refund which ever one’s I didn’t want. I asked if she could fix it up and she said no and fakely apologized. I’m really not happy about it and now can’t get my voucher money back. Show details

Terrible costumer service by Ariella – I usually buy from city store in which I have the best service there ,but at bondi westfield I was serve on Tuesday 5/12/23 with the terrible service not wanting to sell I ask to find tge size on a belt for me ,her service was poor then I had to put the belt myself on my bag no ettique on cso training at all ,I told her of her service mentioning… Read more

that she lack cso approach and that is lacking in people wanting to come back to the store buying again .

Coffs Harbour store - excellent customer service and products – The staff at Coffs Harbour store today were incredibly helpful. It was so lovely to be served by them. They knew the products well and had excellent customer service. I brought 3 shirts that I am extremely happy with. I highly recommend. For a non-shopper they made my experience and the items I brought easy!! I will definitely be going back. Show details

AMAZING CUSTOMER SERVICE – Vicky is a lovely lady that works at parramatta Dottie . Her smile brightened my day and she was so nice and wonderful. Outstanding customer service 10/10 . Show details

Rude staff member – Went to Southland on 1 august 23 asked about a pair of jeans the lady was very rude and tried to argue the colour of Demin with me won’t be going back Show details

Chermside store awesome customer service – I was in the store Thursday evening and it was extremely busy. The wait for fitting room was half way down the store. I can’t explain the EXCELLENT customer service that both young ladies had. I was absolutely amazed as I stood watching them. One was on fitting rooms and was helping everyone with sizing and also Quickly clearing out left clothes… Read more

for the next customer. While the other lovely lady was busily assisting everyone else looking for sizing and even ran out to find me a size from the back. During this mad time these lovely ladies spent time assisting me with sizing and even held on to them while I could come back with my Daughter for her opinion. I called the store the next morning as I wasn’t able to get back and spoke with the manager asked and I told her about how absolutely amazing her staff were and that I’d been in many many ladies stores that evening and Dotti your team there are worth there weight in gold. I work in a professional service system and I do not know these ladies but I asked their names and they deserve to be commended. Nothing was too hard and what was most impressive was you could tell they were extremely engaging with every single customer. Well done. Thank you Indi, Sienna and Sarah. What a fabulous experience I had. I will definitely walk back into a shop that I don’t usually shop at. Plus I love my purchase of both pants I bought. Kindest regards Maree

Bad customer service – I bought a lovely dress from the store in Parramatta Westfield. The dress is perfect beside the customer service at the counter. When I was paying for my dress the lady at the cashier was giving me attitude. What a bad customer service! If she thinks she's better than someone she wouldn't work there. Show details

Poor customer service when NOT buying – I purchased items two weeks ago. The sales consultant knowing I keen to buy was extremely helpful, bubbly and made sure I got everything I needed. The pants I wore that day and the next time I wore the hem on one side came down. I was disappointed as its a lovely outfit. I went back to the store and got a total different experience from the… Read more

same consultant. I had brought the wrong receipt (still a Dotti) but not with the pants. Everything about my experience was just cold and almost like I was doing the wrong thing. To me good customers service is also post sale! And especially if the item is faulty after 2 wears!

Lovely products – The Dotti physical store has a great range of products. I appreciate that they have a lot of tops other than croptops, which seems to be the trend these days. They have a good range of casual and dressy clothes. Show details

Cute but not great quality – Got a faux leather jacket that looked nice but the leather started flaking all over my wardrobe after a while

No good – I have had 4 pairs of these Jeans. Super comfy and fit great but the quality is terrible. They have all had the back pockets become unstitched and have then split on the inner thigh. They have lasted no more than 6 mths and not worn daily. Would expect for the name and price they would last longer than that! Show details

Reg 01/41678 Thanks Tayla for amazing service – OMG Tayla at TTP was super nice and friendly, I even joined the m as mailing list which is something I never do, but I certainly appreciate good customer service. Maya Show details

Great Selection – Love that they have many different styles, colors and sizes (that are mostly true to size). Only issue is that the jeans seam to wash out and even wear out in the crotch area very quickly. Show details

Excellent – Today I visited the new Melton (woodgrove) store. Rite away I was acknowledged with a big smile. I explained I had purchased clothes online but there were all the wrong sizes. I was told no problem and I proceeded to find some to exchange. As I was by myself, and was not sure on styles I walked out with each one on and asked Brittany her opinion… Read more

she was fantastic and had the time to help me, I wish every store I visited was like this. I had a wonderful experience and it has been a long time since iv had recived customer service this good. I will be returning to this store and telling friends and family. Thanks so much Brittany u made my crappy day a brighter day xxx Renae xx

Favourites – Always on sales.True to size and good quality.varietities to choose from. Usually buy for work wear, going out and for party dress.Put on sales after 3 weeks. So I wait for it. Show details