Great service, products and prices
The staff at Elizabeth Shopping Centre are great. I recently went into the store to purchase essential oils and ended up leaving as a member & the oils, & then returning the next day to spend my $10 member voucher & purchasing more oil, a homeware item & Christmas crackers. The crackers are definitely worth the price as they contain a quality Christmas ornament and the chance to win a $25 dusk voucher in every box. There was a 30% off sale & I saved heaps. The staff were not 'sales pushy'. They were knowledgable on the products and went out of ...their way to help me with my decision making & purchases. The store has a feel-good vibe and smells great. I have used the essential oils (lavender/orange) & the mood mist fragrant oil (harmony) and the smell lasts the 5 hours I have it running of an evening in my diffuser and all day on a weekend.
I ourchased the lighter exactly a year ago.
It no longer works. I just took it in to the Hobart store (Eastlands) to see why it no longer works.
Tje dales girl gave me dom very convoluted explanation abour how there was no longer an 'x' inside the tip so No. Defoite it being full of lighter fluid, ir is now usrless.
When I said "So I should just throw it away then?"
she responded with: Yes. Would you like me to do that for you?
I guess that's the extent of Dusk's Service!
Ihave been a big shopper at Dusk ( just yesterday made...
Inferior Reed diffuser
I bought a reed diffuser - the bottle with oil and reed sticks. It was around the $40 mark. It lasted two months! I am absolutely disgusted. I have other reed diffusers that have lasted 2 years for around the same price. I will never buy from Dusk again. I feel that they have inferior products. Very disappointing!
I love it love the essential oils love the style as I use as lamp too
Love most things but must admit tea lights don’t frangrance much weak.
But can’t fault diffusers
Love their specials too and being a dusk member
August 7th 2019 Update: Nice smell when available dusk aromatic
Love the idea and colour choices and pod fragrance of the dusk aromatic purifying but must say duo fan noisy pods expensive fragrance not long lasting
Brought 3 and all 3 are slight different in fan noise
Love concept but not sure if worth the expense and if really cleaning air as stated maybe other options to get same for less...
10mL essential oil is 8mL.
I was very happy with the cutomer service in the Garden City, Booragoon shop however I think the assistant has given me the tester bottle. Among my first aid and medical supplies I have a syringe which I used to measure the contents. I only got 7.5ml and not 10ml. Ripped off and I just don't have the time to go back to the shop. I can't help but feel this was not an innocent annomoly.
Quick online service and delivery
I have placed my 3rd online order with Dusk because their service is very efficient. I have place an order and it has always been sent the next business day, even during busy sale periods. This service is not expected, but is appreciated - I wish other retailers would take note!!
Excellent customer service at TTP
I was looking for a gift for a work colleague and was served by Kerry at TTP. Kerry was very helpful without being pushy. She worked out what I needed and assisted me in making a decision. She was so good that I returned to buy my mother a present and to sign up to the loyalty programme. It is nice to see some good old fashioned customer service
Absolutely Beautiful Diffusers!!
Every morning I love turning on my diffusers with the Dusk pink butter icing fragrance and not only do they look amazing, the fragrance fills my home with a lovely scent that is not overpowering... I have had so many comments asking what they are and what fragrance I use... Worth every penny!!!
Scent quality poor
Almost no scent in melts or candles once home. Purchased melts from other companies last a few days and make the house smell so lovely I get compliments. Not so with Dusk. They were wonderful when they first opened in Australia but the quality has drastically gone down. Even a kmart candle is more impressive than dusk. No longer wasting my money and will buy from home distributor companies instead.
scents Watered down so much now.
I started buying dusk Reeds in 2015 and was highly impressed butthe newest batch that i purchased during december 2018 was all watered down. I put 1 bottle in every room of the house so i am a big purchaser. regularly spend $250 in 1 shop for reeds alone.
Comparing between the 2015 reed set and the 2018 one. the one in 2015. when the oil had finished, the scent was still strong after the oil had finished that i left it without a refill for a month. the reed sticks were still giving off a scent a few weeks after the oil had finished. the latest...
Cheap products only made to look good due to fancy shop
I’m a member and won’t be renewing. Their candles don’t smell nice anymore very low frangrance. Need to remember only smells good in the shop as there is thousands of candles and diffusers and burners and misters on in there your house will never smell like a dusk store. Purchased their 3 pack diffusers impossible to open!! The top. Is impossible to come off it’s worse than a wine cork how are we supposed to open them without breaking the bottle?
Feel like taking them back and getting them to show me how “easy” they open them up! Their lighters...
Dusk Aromatica Air Purifier
I purchased the Aromatica Air Purifier (Duo unit) and Pods for my semi-enclosed outdoor area. I asked the sales assistant how long the pods would last and she said along the lines of 2 hours a day for 2 months usage; around 120 hours. Considering the unit only allows three timed settings of 8, 12 and 24 hours, it would be difficult to limit the unit to two hours unless I set a timer and physically turned it off. So even at the lowest timed setting of 8 hours the pods would only last around 15 days. NOT value for money considering the pods a...re at cheapest $30 for 2 packs of 2. The unit comes with a remote but it doesn't work very well; turning the unit on and off does require physical intervention. The unit is supposed to cover up to 35m2, but I'm not finding that's the case. I can see this purchase is turning into a bit of a lemon after less than a week. For the price I don't think it is a worthwhile purchase and wouldn't buy another one or recommend it and I won't be buying any more pods.
Quality and price has changed ALOT
I’ve been a Dusk shopper since 2005,back then candles,melts,tealights were of a high quality wax and smell,wicks were also great and qualitative,clearly Australian made back then,unfortunately now everything is double the price or more (containers candles I used to get were $16.99 now more than double) and they are now being made overseas so why are they so much more expensive for less quality and China made?the scent through is not good at all from how it used to be ,and I’ve tries a lot of scents including the aromatherapy range,which clearly...are not 100 percent aromatherapy pure essential oils in which the sales assistants at the watergardens store claim,also this dual customer loyalty card is ridiculous that you have to pay to be a member! Dusk is all about this loyalty card and very pushy to add on this and that when all you want is a melt or candle, I will NOT be going there anymore after the quality I have got for Xmas it’s very very poor.The company is definitely cutting costs and a lot of customers are noticing dusk needs to stop taking cheap shortcuts and bring the quality wax,scent and professionalism back.
Fountain gate dusk shop
When ever I go into the dusk shop at fountain gate. The staff are very helpful and very nice . Nothing to hard for them . Even when I went in there before Christmas and the shop was full of customers. If there s a problem with something you buy. They will try and sort the problem out for you. Thankyou to The manger and staff for the fantastic customer service .
Three wick candle made in China
I was given this lovely candle in a rose scent. I thought it would be nice to purchase another for a friend and couldn't believe the price of $99.00. But even more disappointing was finding out this candle was produced in PRC!! I am so disappointed and think dusk should produce candles in Australia, especially at that price!!
Won’t even burn!
I received a 3 wick candle as a gift and have tried everything to get it to burn and stay lit. It continues to go out (in an enclosed room), I’ve had to scrape wax out because it wasn’t burning evenly and the wick burn quicker than it melts, and one of the wicks doesn’t even go to the bottom. I emailed the company with images, and I was told the only option was to take it into store with my receipt, which I don’t have because the candle was gifted to me.
Safe to say I’m disappointed!
Disgusting scent in the advent calendar
I recently purchased the $60 advent calendar and was pretty excited to see what candles were included. When I opened the first one I didn't mind the smell but was hit with an overpowering coffee scent. I opened up the second one and the candle smelt alright but I again detected that coffee scent. Turns out the scent travelled through the whole calendar and made the others smell a little off. I also found that when I lit the berry candle there was very minimal scent omitted and the burn time was very quick even though the packaging states that it is around four hours. Very disappointed as I ended up throwing it in the bin. What a shame.
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Questions & Answers
If I want to buy a refill for my The night before Christmas oil defuser, could I just buy it in your store in Tuggerah NSW or do I have to buy it on line?
Who finds there "100‰ essential oils pretty poor? You should Only have to add 4-6 drops of oil if it's pure and genuine. With Dusk oils I'm finding I need 12-15 to get a decent scent. I'm thinking that there oils are definatly diluted. Any views on this?
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