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Dusk

Dusk

2.6 from 91 reviews

Reviews

(23)
(6)
(7)
(20)
(35)
  • Product Quality
    2.7 (18)
  • Return Claim MadeYes (2) · No (16)
  • Customer Service
    3.9 (17)

Reviewer Photos & Videos

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Kristina Sanchez

Kristina SanchezSydney

  • 5 reviews

Useless junk

published

I bought an aromatica and it failed within the first week. Got it replaced and the exact same thing happened. They should really have someone for quality control otherwise all these products are completely useless. On top of that they told me it was my fault for it failing within a week. Never again will I buy from this place.

Customer Service
Product Quality
Return Claim MadeYes

Susen

SusenFar North Queensland, QLD

  • 3 reviews

Not happy glass exploded

published

Had a glass cup with candle in it given to me for xmas ot was sitting on a cupboard after lighting it exploded and glass flew everywhere not happy i will be calling them today

Customer Service
Product Quality
Store LocationCairns
Kathryn Herbert

Kathryn HerbertNew South Wales

  • 4 reviews

These are crap

published

Have used this 5 times and now won’t work. Used a coin to wipe out residue like I was told to. Now it’s stopped- nit happy. This is a beautiful product to buy but doesn’t last long and expensive

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKotara
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colleen t.

colleen t.Greater Melbourne (Outer), VIC

Product not working

published

Excellent after sales purchase. Got a diffuser for a present. Didnt use it for about six months and found there was no steam. I asked a sales lady about it and then took it in to the store. After taking the tops off she said the silver bit in the bottom wasnt turning and no bubbles. She replaced it straight away without a receipt. She said they stand by their products and have also exchanged another item without a receipt. 100 per cent satified

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWood grove Melton
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Adrian M.

Adrian M.Sydney, NSW

  • 2 reviews

Diffuser doesnt work as described

published

Their electric diffusers do not perform as expected. No matter how many drops of oil I use the scent doesnt come out and even the steam doesnt blow. Rubbish for the price.

Customer Service
Product Quality
Store LocationMacquarie

Alaska S

Alaska S

  • 4 reviews

Become a Member - Totally Worth It!

published

Whilst candles can be something people see no point in spending extra money on as they burn away regardless... Being able to saver the flavour and experience for 70hours more than your average candle is something only Dusk can offer over the range of creations it does - do not miss out; even if it is just once ;)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield
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Mel

Mel

  • 2 reviews

Rylee Aromatica

published

I bought 2 Rylee Aromatica. Absolutely love them even when they are not turned on I can still smell them when I walk into the room. It is easy to use.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrowns Plains Qld
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KLM

KLMCentral, SA

  • 10 reviews

Great service, products and prices

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
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Roz31

Roz31HONG KONG

  • 2 reviews

Lighter

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHobart (Eastlands)
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Natalie

NatalieHunter Region, NSW

essential oil diffuser not working

published

Was so excited to have received a Dusk oil diffuser and oils for my birthday from my two beautiful children. Couldn't wait for the house to smell heavenly from the oils however after having it run all day I still can't smell anything. Most disappointed.


KMW

KMWSouthwest, VIC

Amazing service

published

It has been a long time since I have received such fantastic service. The female staff member that helped me find the perfect gift in the Geelong westfield store was gold!

Customer Service
Return Claim MadeNo
Store LocationGeelong

Cec

CecSouth-Eastern Region, NSW

  • 2 reviews
  • 6 likes

Inferior Reed diffuser

published

I bought a reed diffuser - the bottle with oil and reed sticks. It was around the $40 mark. It lasted two months! I am absolutely disgusted. I have other reed diffusers that have lasted 2 years for around the same price. I will never buy from Dusk again. I feel that they have inferior products. Very disappointing!

Product Quality
Return Claim MadeNo
Store LocationTea Tree Plaza SA

bubblym

bubblymSydney Aust, NSW

  • 18 reviews

Cara moodmist

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDusk
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Limited

published

Dusk wax melts to be strong, wafting and beautiful. Now the scents are weak and occasional. Disappointing. I definitely won’t be purchasing anymore Dusk wax melts in the future. Oh well.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunbury Dusk.
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10mL essential oil is 8mL.

published

I was very happy with the cutomer service in the Garden City, Booragoon shop however I think the assistant has given me the tester bottle. Among my first aid and medical supplies I have a syringe which I used to measure the contents. I only got 7.5ml and not 10ml. Ripped off and I just don't have the time to go back to the shop. I can't help but feel this was not an innocent annomoly.

Return Claim MadeNo
Store LocationGarden City, Booragoon WA
KGrant

KGrantMetropolitan Adelaide, SA

  • 2 reviews

Quick online service and delivery

published

I have placed my 3rd online order with Dusk because their service is very efficient. I have place an order and it has always been sent the next business day, even during busy sale periods. This service is not expected, but is appreciated - I wish other retailers would take note!!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Leanne S.

Leanne S.

  • 2 reviews
  • 1 like

Excellent customer service at TTP

published

I was looking for a gift for a work colleague and was served by Kerry at TTP. Kerry was very helpful without being pushy. She worked out what I needed and assisted me in making a decision. She was so good that I returned to buy my mother a present and to sign up to the loyalty programme. It is nice to see some good old fashioned customer service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTea Tree Plaza
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crikeyimtrueblue

crikeyimtrueblueRichmond-Tweed, NSW

  • 10 reviews
  • 2 likes

Absolutely Beautiful Diffusers!!

published

Every morning I love turning on my diffusers with the Dusk pink butter icing fragrance and not only do they look amazing, the fragrance fills my home with a lovely scent that is not overpowering... I have had so many comments asking what they are and what fragrance I use... Worth every penny!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina QLD
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MonaS

MonaSSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Scent quality poor

published

Almost no scent in melts or candles once home. Purchased melts from other companies last a few days and make the house smell so lovely I get compliments. Not so with Dusk. They were wonderful when they first opened in Australia but the quality has drastically gone down. Even a kmart candle is more impressive than dusk. No longer wasting my money and will buy from home distributor companies instead.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringfield Qld
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Pineapple-man

Pineapple-manSydney, NSW

  • 2 reviews
  • 1 like

scents Watered down so much now.

published
Customer Service
Product Quality
Return Claim MadeNo

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Questions & Answers

bubblym

bubblymasked

Comments on dusk aromatic with pods please

No answers

Didy Harvey

Didy Harveyasked

If I want to buy a refill for my The night before Christmas oil defuser, could I just buy it in your store in Tuggerah NSW or do I have to buy it on line?

No answers

Olivia K.

Olivia K.asked

Who finds there "100‰ essential oils pretty poor? You should Only have to add 4-6 drops of oil if it's pure and genuine. With Dusk oils I'm finding I need 12-15 to get a decent scent. I'm thinking that there oils are definatly diluted. Any views on this?

1 answer
Tabitha Z.
Tabitha Z.

Their melts are the same lasts no longer than 2 hours this is why I refuse to buy anything from there I find them extremely overpriced and not value worthy


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