Dux Airoheat D2FH00000C

No problems whatsover.. works great! – The unit came with the 3br house I bought in 2017, and has a manufactured date of 2009.. I've had absolutely no issues with it at all.. I've never run out of hotwater, even when guests are staying.. It's never made any noise either... I'm surprised to read some of the negative reviews, I've not had any negative experience with it at all. Based… Read more ·  2

on my experience, it's 5 stars.

UPDATE Apr 2022: Technician required onsite today to repair the system due to circuit breaker tripping. Turns out the unit had previously been converted from being a Heat Pump to simply being a tank with a regular heating element and thermostat installed (presumably, the heat pump had failed previously). This would explain why it's never made any noise, since there was never any heat pump compressor or fan running on it since I bought the house. Today's issue was resolved by replacing the burnt out thermostat and a new element too.

10 years and going strong – Installed in 2009, hasn't missed a beat. The only negative is the fan on top rust away (l've replaced it once and rust-proofed the 2nd) but l'm right on the beach. Cheap to run and quiet enough that l don't notice it. Must admit l'm surprised as l read the mostly bad reviews after l had it installed........ Edit - l finally replaced it in late 2022, l never replaced the anode and the tank corroded away Show details ·  1

Nothing but trouble in the beginning and bigger trouble in the end! one dead unit and 5 years old! A – Awesome to start with and then 2 visits from appliance person; finally called plumber to have another brand installed and he said "Stay away from heat pump!" I have another brand which is so far so good after almost 5 years - plumber did not know about that brand which is probably a good indicator. Just waiting for my other dux heat pumps to… Read more

implode at my other rental properties - very bad technology which did not work as planned! Dux should be ashamed of themselves and assisted the people who purchased these units which turned out or (will turn out ) to be DUDS!

This dux airoheat System is the worst system – The water system came with the house we purchased 18 month ago. It was fine to start of with, then it started leaking water out of the very bottom, the condenser wouldn’t stop working. We had a plumber come and look at it, he cleared the valves and serviced it and said that maybe it could be the extreme humidity we have. It was going ok the water… Read more

leakage stopped somewhat for a month and it started again and I noticed some jelly brown stuff leaking. Trying to ring dux itself didn’t achieve anything, they didn’t want to know about they own hot water system. Again I called a plumber he checked it out and said it, this system is cactus. By now it was just loosing water constantly and would need a new tank, which would cost more than a basic hot water system. I can only say to anyone don’t buy anything from DUX they systems are not good, they after purchase service is the pit and staff is rude. Only today while looking at other reviews and while doing mine I found out this airoheat systems are discontinued which is good as people are just being ripped of by buying one. We feel so very disappointed:(

Buyer Beware Dux Airoheat Heat Pump Review – Dux Airoheat Heat Pump Review 19/02/2018 This is a review I just added to productreview.com.au for the Dux Airoheat Pump. Buyer beware this could happen to you! Do not waste your money purchasing the Dux Airoheat Pump as I discovered the hard way. In 2008 when I had my house built, QLD government legislation required all new houses to… Read more

have an energy efficiency rating hence the requirement to purchase an energy efficient hot water system i.e. Dux Heat Pump costing $3700. Since installation in November 2008 by a professional plumber and electrician the Dux Airoheat Heat Pump has failed three times with 2 blown heating fans costing over $300 for each repair via electrician installation. The second heating fan was replaced in April 2017 by the Dux authorised service agent who inspected the system. Note I also had the 5-year manufacture service as per the Dux Airoheat Pump manual.

The third major failure occurred on 10th February 2017 during the night with the element seal failing causing a massive water leak inside the metal jacket of the Dux Airoheat Pump as per the emergency plumber’s report. Due to the Dux Airoheat Pump element seal failure this caused water to be forced back up through the electrical conduit that wraps around the bottom of the tanks exterior and through the rear concrete block exterior house wall into the internal wall cavity of my residence causing significant flooding to the lounge, kitchen, laundry, pantry, hall and one bedroom. Suncorp Insurance estimates in excess of $10,000 damage to flooring, walls and cabinets of my residence. Note as the damage to my residence was caused by the Dux Airoheat Pump I cannot claim the cost of the heat pump with this claim or the new electric hot water system I had to install.

The Dux Airoheat Pump was located outside my residence on the rear deck and when the tank ruptured, imploded this caused water to flow under mains water pressure through the external wall of my residence whilst also leaking a brown, jelly like sludge all over the deck.

I cannot and would not recommend the Dux Airoheat pump to potential buyers as this hot water unit never really produced hot, hot water and it took over 30 seconds to become hot upon turning on any hot water tap inside the residence. In relation to energy efficiency savings I have no real comparisons as this is my first hot water system. I did consult several friends who have a standard 250L electric hot water system and their bills were very comparable to the Dux Airoheat pump bills.

As at Feb 2018 I could not find any retail sellers of the Dux Airoheat Pump in Cairns Qld apart from Bunnings which are they are available as a special order only item. No plumber or electrician in Cairns that I consulted recommended the Dux Airoheat pump due to the numerous repair issues and tank failures they have experienced with this hot water system. Buyer beware of the Dux Airoheat Pump hot water system!!!

June 30th 2018 Update: Dux Airoheat Heat Pump Review Buyer Beware

An update to my previous review of the Dux Airoheat pump which had a catastrophic internal tank rupture which flooded the interior of my residence on the 11th March 2018. Repairs totaled over $15,000.

Here is the reply from Dux re their faulty Airoheat heat pump...22nd February 2018.

[Unfortunately I must advise you that you have been unsuccessful in your claim for compensation. Purchase of a Dux water heater assumes an understanding and acceptance of the manufacturer’s terms of warranty, which accompany the unit. Your hot water system came with a 5 year warranty which expired fully in 2013. The terms of warranty state that: - Dux’s obligations under this warranty and replacement guarantee are limited to repairing or replacing the hot water unit or components. To the extent permitted by law, Dux will not be liable for any loss or damage to furniture, carpets, walls, foundations or any other consequential loss of any kind caused by a defect in the hot water unit or any component. You may have mutual rights to claim under relevant insurance policies. This decision has been based on the facts tendered by you. If any new details can be brought to our attention, please contact this office to further discuss your case.]

Dux Hot Water PO Box 5108 [details removed]

I purchased an electric Hot water system (EVERHOT) which has saved $65 off my first electricity bill since the Dux Airoheat pump ruptured. The new stainless steel electric hot water system is whisper quiet compared to the noisy Dux Airoheat pump and significantly smaller in size. Hot water out of the taps becomes hotter far quicker than the Dux Airoheat pump ever did (great water saving). I do not recommend purchasing the Dux Airoheat pump buyer beware!!!

Terrible – - Sold as a premium product alternative - Spurred on by the potential energy and $$ savings from switching from an all electric system The Dux didn't improve $$ savings all that much though was good for government rebates. Our household was a 3 person household with regular domestic use and our unit died in just under 7 years. The number of… Read more

negative reviews shows Dux engineers its products to fail and is an indication of their engineering standards of Dux products.

Far from innovative, probably overpriced. Our family will exhaust all alternatives before returning to Dux.

Jelly – There are 2 aluminum annodes in the Airoheats that offer good protection to the tank, but I suggest the tanks be flushed through the element port every 3-4 years depending on water quality. I work on these regularly and have seen some pretty scary looking jelly / toothpaste like stuff come out when flushing. Unfortunately its nearly impossible to… Read more

replace the annodes, and thats most likely why they installed 2. These days when the Hot logic or fan dies (usually due to exposure to weather), we simply install a regular thermostat and 2.4kw element at a cost of around $200. Sure your power bill will increase slightly, but you will have a very reliable HWS. The tanks I found to be good quality with only 1 having sprung a leak in 8 years. For the money (after rebates that were offered at the time) I think they were ok.

Jelly like Substance in the Tank – Our Dux Areoheat started leaking from the base of the tank last week-end.(7 years old). Our plumber replaced it with a new system yesterday.When draining the tank we found it was full of a jelly like substance.Does anyone know what this substance is and if it harmful.I have kept some of the substance for testing. Dux seem to be ducking for cover when others have had the same problem.  Show details

Do not buy! – First unit installed in 2009, broke down during the Christmas holidays barely 8 months old. Compressor would not start hence no heat and PTR valve would leak constantly (I measured it at about 2 liters an hour). Dux sent a plumber within 48 hours (good service) who installed a conventional heating element but didn't address the leaking PTR valve… Read more

spilling close to 50 liters of hot water in to the backyard every day on peak tariff (bad service).

Over a period of three weeks it took 21 phone calls (worse service) all the way up to the NSW state manager (thanks for listening [name removed]) to have their area service manager ascertain what I said in the first phone call weeks prior: "The compressor is not running, the unit is faulty and needs to be replaced" (I explained the issue during my first phone call to the DUX Service Desk [name removed] but obviously an IT person cannot be trusted to troubleshoot a heat pump).

The unit was eventually replaced with a new one which worked fine for about four years. Hot logic was then replaced at great expense and the unit worked until September 2016 when a large amount of boiling water and steam spilled from the PTR valve.

Turning the unit off at the fuse box until all hot water was used (good thing tempering valves are mandatory nowadays) and back on when it was cool showed the over temperature thermostat has tripped (way too late) as the unit had no power.

I replaced the thermostat as it hadn't tripped or turned off the system before the temperature got so high that it triggered a substantial release of very hot water through the PTR valve.

The system worked fine for a few months after. It then started playing up again and not turn the compressor off even though only the green led is on and the fan is off. This causes the coil to freeze solid, but not before making the water in the tank very hot again. Presumably the relay on the hot logic circuit board switching the compressor on and off gets stuck in the on position (I kept the old faulty hot logic to satisfy my curiosity on the inner workings). Turning the unit off until it had cooled enough to trigger a heating cycle used to fix the issue for a few weeks. Unfortunately the reboot trick no longer works and the compressor will not turn off at all now at the end of the heating cycle.

I am now considering to either replace the relays on the hot logic board or just give up and to replace the system with a single element off peak storage heater so I can expect a trouble free service life of 10+ years again and relegate the Airoheat to scrap metal.

In summary when the unit works it's great, but it seems to have many flaws that are all very difficult and/or expensive to fix. I can also see no evidence of energy saving, most likely as both units performed sub-optimal because of their inherent faults and design flaws.

JUNK!!!!!!! – This thing is a piece of junk, Then trying to get it fixed is worse, Dux have very cleverly found a way of been any assistance what so ever. It will be the fourth time in 9 years there has been an issue, this time it is the fan blown again for the third time. Thanks a lot for the great customer support.  Show details

Dux AiroHeat Pump hot water system – We have had trouble with our cold taps for a number of years with only some taps blocking and having a jelly separated substance and grit in the system. It only happens when the cold taps are run and not the hot taps so we did not think it could be the hot water system. I have had water experts out to check and even had the water tested and it… Read more

came back with exceptional dangerous high levels of Aluminium in the water tested. Finally today our plumber was speaking with another colleague and he told us about the problem with this jelly like substance in the DUX AIROHEAT SYSTEM! Our drinking water has been continual compromised and contaminated and DUX does not want to take any responsibility for its pour manufacturing of this product. I understand why the product has been discontinued!! Samsung took responsibility for a phone that was not up to scratch now it's your turn DUX! Our plumber has been told today on the phone that it is out of warranty so not their responsibility. MANUFACTURING FAULTS and BAD DESIGN should always be the responsibility of the company producing the product!!! What will you do DUX?

It's a lemon – I had initial problems because I live in Canberra and I was assured by Dux it would work down here in the cold. It failed immediately as did over 100 delivered in Canberra in 2008. The hot logic box was not installed so they put in an element to mains while they fitted the correct chip. They then lost the bung where the element was so they left… Read more

the element in and it has corroded the housing. Dux refuse to accept any liability for this even though they selected the technician. When the plumber tried to repair leaks last year all this white muck came out and when I phoned Dux they said "it must be Canberra's water". BTW, we have the best potable water in the world down here.

It now leaks like a sieve and I've ordered a Bosch 270 Compress 3000 to replace it.

Anyone out there want to start a class action?

Extremely disappointed pensioners – Disappointed that this hot water service is not repairable after just 7 years. It was extremely noisy when heating. Previous hws systems have lasted approximately 16 yrs each. Would never buy another Dux product. As pensioners it is an extra expense we did not need at this stage. It was supposed to be government approved new heat technology and good for the environment but is a big let down !!!!  Show details

Bad service – We purchased a Dux Airoheat 5 years ago at a price of $3850. This was a very expensive hot water heater. Un fortunately it lasted a mere 3 years before it completely packed up. A brand new one was installed, ( of which we still had to pay for the installation of $440 as by Dux regulations this wasn't a part of the 5 year warrantee. This one is now… Read more

4 years old, and is leaking from beneath somewhere. We contacted Dux, as this hasnt reached the 5 year warrantee as yet. ONLY to be informed that it is not under warrantee anymore, as the Warrantee started from the date of the first unit. For 2 very expensive units to pack up under the 5 years, I think is totally unacceptable. Dux products are not good, and I would not recommend them at all. The customer service was also appalling.

Very poor quality, buy at own risk – Came with the new house we moved into and like most of the fitting we got it was cheap & nasty as well. Started having problems from the start, heat pump kept shorting out in the logic box, warranty job twice within the first 12 months. Fan motors also have issues according to the sparky but we have been lucky there. The system would trip at drop… Read more

of at hat, we seemed to be regularly turning it back on at the switch board. After 3 years started leaking from under the heat pump shroud. Tried numerous fixes but corrosion in the water collection pan from the heat pump unit but sparky said we were on borrowed time. Gave up just resigned to seeing how long we could get out of the unit. 6 years in the end before it finally gave up. Absolutely woeful lifetime IMO. Even though I had no control over this purchase, I would definitely avoid this brand in the future. All the sparkies that looked at it didn't have anything good to say about the brand which says something as well....

Continuous trouble – Within one year of installing this system the hot logic box failed. Luckily at that time it was replaced under warranty. Within another year it has failed again. Dux's recommended repairer came out and told us that it was the fan - paid him $290 to replace it only to have the same problem continue the next day. Then he informs us that the hot… Read more

logic box has failed again. This time Dux will not cover under warranty as we did not purchase the part. First I've heard of a company not covering their own parts under warranty for at least 12 months. I wouldn't bother buying one of these again and I'm not impressed with the level of service from Dux.

Faulty product with no support from Dux – The Dux Aero Heat hot water system we purchased just over 5 years ago has been a complete failure. The logic controller has been replaced twice and the fan twice. The circuitry for the 'outdoor system' required after sale water proofing. Now the safety switch repeatedly trips due another problem with the hot water system, and a brown oily… Read more

substance is leaking out of the top of the unit. No hot water yet again. More inconvenience due to a substandard product.

Dux just don't get that there is a 'reasonable expectation of performance' for this product. This product does not meet any reasonable expectation, nor does it meet the most minimal level of expectations.

Purchasers of these Dux Aero Heat systems that are substandard, need to contact ACCC Complaints and Problems, Electrical Safety Office, Office of Industrial Relations ( in your state), national media and as a previous comment perhaps, class action then we may get some assistance from Dux.

Terrible cost me more money in repairs than it has saved me on energy – Had this unit installed n my brand new house, died 3 months outside the manufactures warranty, $600 for new computer ( 240v supply terminal block was double sided taped to the inside of the control box tape gave way and it shorted out and fried the computer / control board, called Dux and they wouldn't come to the party with warranty. now 18… Read more

months later unit has stopped working again no lights at all so most likely the same issue again. $180 to get a plumber out to look at it then parts and labour on top. Think I will just swap to a different brand solar unit.

Poor service on a poor product, do your self a favour and don't buy a Dux heat pump !!!

P,s I have checked the electrical circuit and that is fine.

Dux is bottom of the class – I have also had a terrible experience with this product The water pump was purchased on 15/04/2009 The product has failed in the followign ways: 1) Shortly after the warrantly expired I had no hot water and had the unit repaired at significant cost because the outside unit was not waterproof and a major electrical component failed due to water… Read more

damage! The service desk said I could not escalate the matter to anyone when I enquired as to why a unit designed to be outside failed due to water damage

2) The unit again failed to produce hot water. I called a plumber and he indicated that the 'head' was frozen. He pointed the garden house at it and unfroze the head. I live in Sydney Australia and even though it was winter the termperative never went below 5-10 degees. Again significant cost

3) The unit has failed to produce hot water again. I will try the 'defrost' method and see what happens.

I am disturbed that Dux would not and have not recalled this product and compensated customer adn refused to allow me to talk to anyone in a senior position.

bad for your health – after paying a lot money for our heatpump which imploded ten months out of the five year warranty. Dux said sorry can't help. we first noticed a yellowish tinge in our hot water which became worst so a plumber drained the tank out, shock horror all this gunk like a thick jelly and oil came out from the condensor or heat exchanger which must have … Read more

corroded out releasing this muck into water that we drink,shower,wash up in brush your teeth, now our taps and shower head dont work. just what has this done to our HEALTH? PS I would like to add some photo's to show you the stuff that came out.

What is the gel like stuff coming out of the hot water tank when it was flushed probably about 5ltrs – I can't rate this product low enough, the lowest I can make it is a 1, actually it is worse than terrible. What is the gel like stuff and milky colored water coming out of the hot water tank when it was flushed, probably about 5 liters of solids. I have never seen anything like this before come out of a hot water system storage tank. Could it be… Read more

a chemical reaction with the coating coming off on the inside of the tank. Is this why the tanks only last long enough for the warranty period. IS THIS SUBSTANCE TOXIC ???? I'm sorry if i am shouting just need someone to notice this issue so as to get a proper answer. Since cleaning out the water tank and coming onto this site the penny has dropped. After we had the system installed in 2009 this could be why my wife has developed skin problems and has cooler showers with less red skin and itching problems. Maybe it is the Dux Hot Water tank coating on the inside of the tank???

Leak 1 year after warranty expired – Was not sure how well the poor reviews of this product reflected reality so decided to take a chance. Installed DUX Airoheat in May 2010. Shortly after, the electronic controller failed and was replaced under warranty. Since then it worked well continuously without any issues. But just a few days ago, warm water started leaking at a high rate from… Read more

the top of the tank. Checked and confirmed the tank has sprung a leak. Looks like the 5 year warranty on the tank really means it is only designed to last no longer than 5 years. Definitely will not be buying DUX again.

Not happy – Moved into our new house end of 2010 with the all new Dux Aeroheat. Now we have a system that is failing, with a tonne of rust and soggy white bits coming out the system when it had been flushed. Spoke to Dux and they said, we stand by our 5 yr warranty. Guess what, im just out of warranty. Buyer be warned.

Disgusting - never buy Dux again – We bought dux airoheat in 2009 and have had no end of problems with the valves and now a rusty tank and rusty showers, baths and washing! How can a system last 6 years! This experience has already cost us thousands in plumbers and looks like costing thousands more buying a new system!

Piece of crap – I will just say it had water leaks,and not reliable hot water. Now it's Has died. Of course it out of warranty now, it's disappointing that an Australian company can put out such a bad product. The DUX company should be shamed of them self. WHAT A PIECE OF CRAP.

Another one bites the dust – Bought one in 2009. Within warranty period I had to have it replaced as it leaked. Was only replaced with a reconditioned one. Now it is leaking, and plumber says it is the tank, yet again. A lot of money for a poor quality tank. Oh well, here we go again.

disappointed – We had a Dux aeroheat installed in 2009 which was dated 15.10 2008. Some days the unit did not heat up after owning it for 6 months. Contacted Dux whom sent out repair man whom replaced fan and electrical board. He then charged me 280 dollars saying I was not covered by warranty. Complained to Dux and finally got money back. Fan has stopped… Read more

kicking on 5 months after replacing. Manually start fan after showers. After 6 years the tank is leaking. I rang plumbers shop who sold unit to my plumber only to find tank is only covered for 5 years. For new heat pump this disappointing. Not happy with this unit .

Ongoing problems – Like many others we have a Dux Airoheat installed in 2009 which for it's price would expect it to last longer than it has. Over the past few years the cooling fins have been regularly icing up and stopping the fan from spinning, the only way that this can be fixed is to switch it off at the power board and wait for the sun to melt the ice. The… Read more

water temperature has been increasing over time and is now scalding hot causing the pressure release valve to regularly open expelling the contents of the hot water cylinder down the drain. Not very happy with the purchase and will not be buying Dux or recommending them in the future.

Absolute junk -stay away – We had a Dux aeroheat installed in 2009. Like others, we decided on this unit due to the supposed cost savings associated with unit being energy efficient. Quite simply, the unit is a piece of crap! It has been repaired about than 6 times since installation for thermostat issues (repaced 3 times), failure and replacement of hotlogic box (SUPER… Read more

expensive) and other various issues.The most recent repair was done 5 days ago, only to discover the unit has packed it in AGAIN today!!

My advice is STAY AWAY from Dux - if you buy one of their products you may as well just flush your money down the loo.

An authorised Dux repairer recommended replacement of the unit today, hope I buy a replacement unit with monopoly money 'cause I'm broke from constantly fixing what is very clearly a faulty product!

Nothing but problems – Everything started Ok, had it installed in 2009. 3 years later the heat logic controller broke. After I contacted Dux they told me it wasnt covered by warranty and referred me to a repairer. $400 later the hot logic unit was replaced(he said it was a common problem and he did heaps of the same replacements on these units). 1 year after the… Read more

release valve needed replacing, a year after that the thermostat board needed replacing. Now I have water gushing out of the bottom of the hot water unit so it seems it is now finally dead!

Ongoing problems – My unit is now 7 years old and still causing me problems. Dux has serviced the anode previously under warranty when I reported a water leak. My problem now (out of warranty of course) is the fan has stopped working but the compressor keeps running. I have phoned and emailed Dux several times and keep being referred to their service agent for my… Read more

area who only has a mobile phone number for contacting (no business phone or address). I have left several messages with the agent, as it always goes to message bank, he never answers, but never get a call back. Probable because he has to travel 45 km's each way to me (at my cost). This is extremely poor for Dux.

I have reported this to Dux several times but now I don't even get a call back from them. I have tried to locate Dux spare parts online without success. Looks like I will be replacing the unit with another brand.

Finally fully died this time after about 5-6 years – We bought a dux 5 1\2 yrs ago. It was installed may 2010 I think and cost about 3500 after the rebates. It replaced a working but ageing system so I could maybe save money on power. We had initial problems with the pressure regulator stopping the flow and the water not getting hot enough so we had weeks of cool showers. Plumber looked at it and… Read more

changed some bits. A year later it stopped again. The fan had burnt out so the plumber replaced the fan on top which cost a couple of hundred. A year after that it stopped again and I called the plumber to service it again. The fan had burnt out again and I was told would cost about 350 to replace the fan again or less for second hand fan. I couldn’t afford it so the plumber just disconnected the fan. He tried to replace the anode in the service but couldn’t because he said something about it being too corroded. Then he emptied the tank and said it was sludged or was a sludger. I think it also meant it maybe starting to corrode inside. A lot of white/ reddish calcium type stuff came out. So since it was 3-4 years old I asked if it could be replaced under warranty for the issues the plumber said dux might replace the tank but not the fan and heat pump because the top had 2yr warranty and only the tank has 5yrs. He said that as well as that dux will inspect the tank and they often reject warranty claims so I would have to end up paying for a new tank again. The hot water was going again so I carried on because I couldn’t risk the cost of a new system after a few years. So for a year after that it basically continued to work again. About 18months ago it stopped again and I had more cold showers. The plumber suggested turning it off and on again which got it working so he didn’t come out. Over the past year the system got worse and worse to the point where it would stop at least every second week. It was a flip of the coin if you get a cold shower in the morning or not. I just keep turning it off for a few minutes and hoping it will get hot again. Mostly cut out more in the winter because there was no fan to defrost it. It had a serious impact on my relationship with the kids and wife. Now the hot water works about once a week and it sounds like the compressor tries to work but buzzes and then cuts out. Seems to try to run regularly until it just gives up, stops completely and I need to power off and try for hot water again. So it seems like after 5.5years every part of the system is now about dead and I didn’t really see any power savings from having it, only cost of plumbers and now a new system.

Another DUX Airoheat rusted out after 6 years – Purchased a DUX Airoheat 250L unit in Dec 2009 for $3500. Noticed a brown rusty water stain a few weeks back at bottom of the tank and had a plumber look at it today. To my shock and disbelief he said he thinks the tank has rusted out. I expected we would get at least 10 yrs of use from this unit for such a big outlay. Although the warranty… Read more

has expired by just over 1 year, this seems to fail the ACL test of reasonable expectation of product life-span

Only 5 years and we have cold water and a rusty unit! – We bought our house in 2010 with a brand new Airoheat unit that had been installed in 2009. After months of the hot water never being consistent & being stuck with about 10 minutes of hot water each day & having to deal with the retailer coming and checking on it, the unit was replaced under warranty. Now after just 5 years of work the new unit… Read more

has been playing up. We have no hot water and the cold water that comes out is orange with rust!! If you turn on the relief valves there is an orange rusty gunk that flies out. I've been told by the retailer that they will probably need to replace rusty parts in the unit but that they've heard the model isn't worth the repairs!! Now I find myself reading multiple reviews of the same unit as mine needing to be totally replaced just after the warranty period. It's clear that there is a problem with this model and repairs will only continue to limp it down the road. I should have looked into it a bit closer when the first unit failed. Not very happy.

Very dissapointed with Dux Heatpump and service!! – We purchased our heat pump just over 5 years ago (May 2010), and as soon as it was out of warranty it started to run rusty water through the taps, and now it is leaking so badly it can't be used. The company who installed it, said that it needs replacing, and sorry it is just out of warranty. After reading the reviews on this page, I thought Dux… Read more

might have been genuinly interested in seeing what the problem was, so rather than writing a bad review I contacted them directly first. They were of no help,and also advised that it is out of warranty and there is nothing they will do. Their posts on this website are obviously just to look good - they are not interested in helping out at all. We can’t believe that the system would fail so early on in it’s life, however reading other reviews, we have noticed that this is a common complaint. We would NEVER reccommend a Dux Heatpump to anyone, and will ensure everyone knows how bad the system, and service has been. I work in real estate - and will not be putting any DUX Heatpumps on any of our properties!!!!!!! Very very very dissapointed........................... Our previous system had lasted 38 years!!!!!!!!