- Cinetic Big Ball Allergy
- Verified purchase
Not worth the money, unlike older Dysons. Design flaws plague this model.
As I've had this vacuum for a few years now, I feel I am now able to provide a comprehensive review of its abilities. We used to have a Dyson upright that had served us well but we weren't a fan of how heavy it was to push and how difficult it was to use the tightly retracted hose without the unit tipping over, so we decided to stay within the brand and purchase a more familiar barrel-type vacuum (like our previous ones), despite this being the most we spent on a vacuum, which was reasonable when expecting this to last many years. We spent extr...a on the Allergy variant as we were interested in the turbine brush for use on carpeting. The truth is, it isn't really that great on any floor surface. On my old house's laminate floors, the floor tool simply pushed dirt around rather than sucking it in unless you made a conscious effort to go over dust very slowly. On tile, it's marginally better but not very much so. On carpet, it was fine initially on shallow loop pile carpet, but on any cut pile rug/carpeting (still shallow), it struggles to pick up surface level dust even with a clean bin and otherwise good suction. The floor tool despite it being Dyson's "best", needs constant passes just to get surface level dust, let alone embedded dust which there's no way of proving if it is removed or not. We never wear our outdoor shoes inside so the carpets never get too dirty, but for those who do, I doubt this machine will inspire any confidence as it is already struggling with regular house dust. The BIGGEST issue with this machine is the design flaws and poor build quality. The most troublesome issue is the weak latch mechanism on the bin. It is a small bit of plastic which holds the bin shut but I have faced the same issue many have complained about since the very beginning, which despite how tight and secure it is when installing the bin, upon removal, the bin lid will flip open and dump all the dust you’ve been vacuuming up back onto your floors. I’ve attached an image of the size of the catch, beside a 20c coin for scale. It is absolutely tiny and over time as the motor’s heat/vibration makes the plastic mechanisms not as tightly sealed as it is brand new (this part sits right up beside the motor), it is able to slide away from the catch. I cannot fathom why they would cheap out on this vital piece, when they simply could’ve made a wider ridge for the hook to catch on. To date, I’ve gone back to Dyson numerous times and they just keep sending me the same flawed bin which works fine initially but then exhibits the same issue after less than a year (and I don’t even vacuum very frequently). I cannot trust it anymore and have to have my hand under the container as I carefully walk to my bin to empty it. That brings me to the emptying part – it’s nowhere near as easy or hygienic as they make it seem. The bottom lid gets dust and hair in its crevices, and as with any other bagless there seems to be a small plume of dust that flies around as you empty it. Many times, I’ve had to even use my hands to aid clumps of dust out into an old plastic bag. I cannot believe this is marketed towards ALLERGY sufferers, I don’t have any allergies and it’s sickening enough emptying this one and its poorly designed bin without dust flying everywhere. Within a year, in early 2017, the wheel fell of the unit and upon inspection, it was an in-warranty repair as the heat generated by the unit had weakened the plastic attachment. It had to be sent back to Dyson to be attached back on. That was pretty disappointing as I’ve never once had that happen on previous models but the wheel on this unit seems to be a thin disc of plastic built more for aesthetics than function, but I’m just glad it happened within the warranty period. I’ve paid for the extended warranty a couple of years back as the manufacturer’s warranty was about to end and the machine had given me enough worries as it is. Now that is about to end soon and overall, given the disappointing price to performance ratio of this vacuum, this is the very last Dyson I will own. I’ve always believed in the bagless hype but after seeing that even this the ‘ultimate’ bagless vacuum, has not been appreciably better and in some cases worse than my previous one, I may very well get my very first bagged vacuum (going by Product Review, I seemed to have found some top-rated Mieles, plus I’ve already had good experiences with the brand, so I am tempted). I was never a fan of consumables but seeing what a pain this is in terms of maintenance and emptying, my mind is now open to alternatives. Just don’t fall for the marketing – the whole bin design is flawed and it is NOT a pleasant experience dealing with this in the long run – but then again this is a brand that demonises well-priced traditional alternatives to sell you their own $800 tower fan or $500 hairdryer, so why am I surprised that quality went down the drain and margins shot up with this most-recent series of vacuums. Never again…
What a piece of rubbish
This vacuum cleaner has tripled my time spent vacuuming. It makes a great whirring sound which sounds like it is working, it has a furiously rotating brush inside the head, however, it is all froth and bubble. It kicks dirt out everywhere, and when you think you might have at last sucked it up, you turn the head and it all falls out. Is someone having a joke with me? Where are the cameras? This is the first Dyson I have ever bought thinking it might help with my sons allergies (given the name), but I do not for the life of me know how this coul...d help one iota with a kid who suffers dust mite allergies. When you dispense the dirt you have to be very careful not to release it and make more dirt then if the catch gets dirt in it, it is very difficult to do up again. I am awaiting the day when this function will fail. Thanks for making my life more difficult Dyson.
Small and easy to store, but has great suction. Keeps the house clean and so very easy to look after. Capacity of the dust collection could be greater, but apart from that a great product.
Excellent vacuum cleaner
Excellent product no bags sucks dust amazingly
Bought on Go MasterCard 60 months interest free $6 service fee per month
Beautiful design top of the range virtually for close to nothing
$24 per month won’t break any budget
The reviewer stated that an incentive was offered for this review
- Cinetic Big Ball Allergy
- Verified purchase
I miss my old Dyson
After owning a Dyson for 12 years why would I buy anything else... I was excited to see the benefits of 12 years of R&D how sad it was to go so far backwards and wish I never upgraded. The dust lid doesn't always lock properly and spills dust when you remove it, it is hard to move around especially doors, the attachments are always clogged and had to buy special tooling to disassemble clean the dust and hair from the belt and cogs in the head myself instead of always sending it back for repair. My Wife prefers using my $90 Bunnings shop vacuum as it does a better job.
This unit is terrible , Ive had it for 2years and now the rotating head wont rotate, suction is awful even after emptying barrel.
Head is forever flicking up more dirt than it sucks in .
Purchased in November 2017.
Waste of money
Had an old school Dyson years ago and have fumbled our way through a myriad of cheaper alternatives for about 10 years.
Latest purchase was a Big ball allergy - quietly Hoping for quality once again.
Alas, it’s rubbish- outer wheel cover snapped off within 4 weeks. Persevered without it as needed a vacuum cleaner and now the head just flicks crap everywhere and it doesn’t pick anything up. $5 dustpan from BUNNINGS would out perform it.
Now the warranty cycle begins. More cheap plastic crap on the market, trust eroded.
The Best ..Have had so many!
Everyone has their thing, mine seems to be vacuums, 2 story house with carpet. Have had a couple of Volta's which were ok a Dyson DC08 which seemed to have little suction after awhile.. This one is great (purple model) It is a bit loud and the cat runs a mile but is 10/10. The design makes it easy to use on a staircase as is not bulky. Def recommend!
Purchased in February 2019.
I wish I could like it, but it's really poor!
I have always used Dyson since I moved out of home and with a home business they have been used daily. The first Dyson was AMAZING, it had a turbo head and lasted over 10 years...the only reason I replaced it was that the head died. I replaced it initially with a handheld Dyson and I couldnt believe how poor the suction was for a DYson. Then because I needed a vacuum that could clean well I purchased this! Sooo apart from the smallest thing causing lack of suction, the vacuum has more rattles than I can figure out! The head that comes with it h...ad such a high pitch noise, until it started rattling and basically being the most useless piece of $800 I've purchased. Seriously, $800 is a LOT of money for a vacuum. It has lasted 2 years...the motor runs, the rest is just rubbish. It just frustrates me, as my original was amazing and I wish the brand had continued with that kind of quality.
Purchased in April 2017.
Dyson Review for barrel vacuum cleaner
WARNING – WARNING – the ball wheel will BREAK OFF if pulled around wall corners and catches or catches on furniture. If left un-repaired, it will scratch hard surfaces.
This has happened twice over 2 years [once by myself and the other time by a helper] and for a $700+ machine there is a design flaw in that the half spheres on either side of the units are held on by a flimsy plastic fitting.
Their selling ploy is “”Steers easily around obstacles and follows without the awkward moves””” I suggest this is false advertising
7 May 2019
Don’t buy one!!!!!
Bought the Dyson last week, so disappointed. The head is hard to use on tiles, it’s stiff to push. Not like my old Dyson. Also the attachment does not have as strong suction, as old model. Contacted Dyson they told me to buy a a hand stick, I was hoping for a replacement, The person I spoke to had no idea what she was talking about. What a waste of $699. So frustrated.
Won't be buying Dyson again
I purchased the Dyson Cinetic Big Ball Allergy vacuum cleaner nearly one year ago. At first I was impressed by its suction and it seemed to remove a lot more dirt than our old Dyson. Although, upon initial use on our hard-floor areas, I noticed that the supplied turbine head would just flick dirt and larger particles around the room. I had to purchase another Dyson hard-floor head, which does a better job but clogs up with dust very quickly.
After using it for some weeks, I noticed a number of things; it would require emptying multiple ti...mes during the course of one house clean (our house is not large). One of the joints on the articulating wand arm would frequently pinch the skin on my arm leaving a significant purple bruise. This 'pinching' has happened to me on multiple occasions since and it has also happened to my mother on one occasion when she used the vacuum cleaner. The bin emptying mechanism is clunky and doesn't work very well - I have also found that if you do not click the bottom lid shut perfectly after emptying, it will open the next time you remove it from the vacuum cleaner, spilling dirt everywhere in your house (this just happened to me for the hundredth time - hence this review - I've had enough!). The anti-topple feature works but you still have to stand there and wait for the vacuum cleaner to correct itself so it doesn't actually 'save time'. The suction is odd - while it seems to suck well on carpet, and does appear to vacuum up a lot of dirt, if I take the head off and try to vacuum up something small - like a dead fly on a window sill - it struggles to pick it up. I have tested this by putting my hand near the end of the hose when it is on and it feels weirdly like a gentle breeze. Although, if you actually place your hand over the entire nozzle it does have a decent amount of suction. This is just an unusual observation I have made, but there is something 'off' about the suction on this unit. After nearly one year of use, it requires even more constant emptying (sometimes 3 or 4 times a clean) and it loses suction significantly. It also gets extremely hot during use - so hot you can barely touch the barrel. This makes the room hot and vacuum cleaning is now just a sweaty workout. On the positives, I do like the fact that I can vacuum under the entire bed due the flexibility of the hose and its hinges. It can vacuum, although - depending on how you look at it - not very efficiently. I do like the longer electrical cord too. The telescopic handle is great for someone like me (5'11"). The emptying function is handy, it just need significant refinements. I'm not interested in a replacement, or a free trip to the Dyson repair shop. I'm really just waiting for the day this product of planned obsolescence explodes and is no longer usable - then I will buy something else.
Excellent all round! Highly recommended!
These are great machines, it NEVER tips over, it might lean over if you bump into something (for me its door frames) but it just rolls back upright and doesn't damage what its knocked.
It has really good suction and gets right into the carpet for a deep clean.
The only thing you do need to beware of is if something gets stuck in the small hole between the head and the hose then the 'bits' you normally vacuum up might just get flicked around... but as soon as you clear it (it has only happened to me once) then it is as good as new!
I'm very frustrated with my Dyson Ball
My Dyson ball vacuum does not vacuum forwards, ie I can only vacuum is by pulling the vacuum back (not forward). I am very frustrated with it. I have cleaned out everything and know there are no blockages. Would appreciate the answer to why my vacuum can't vacuum forwards on my carpet.
Can’t live without this vacuum
Absolutely love it, it does an excellent job! The suction is fantastic on both carpet and tiles. I only have to vacuum once a week and my house stays clean. This vacuum is also easy to clean. What can I say, I am a happy customer. Its a bit pricey bout worth the money.
Should have bought a chapter brand
We got this because we needed it for allergys but it hasn't made much a difference and could have spent a lot less on a cheap brand one that would do the same job. The only thing is great is the sucktion power but we still have allergy issues so hasn't helped with that
Dismal, disappointing and to many flaws! :(
I can't believe how far backwards dyson have come. As a long time dyson user, I have purchased them (despite their ridiculous prices) because they have always been well built and worked well. However this will be my last dyson - the quality has seriously declined and they have developed a number of flaws which include:
* The machine is purple but labelled 'Big Ball Allergy' which is really strange because the Allergy only comes in
blue and the purple machine they sell is called the Animal. I contacted dyson and they didn't want anything...
Two years And That Is The End Of This Disaster.
I researched long and hard before making the switch from Meile to the Dyson Big Ball Allergy. I bought this at Harvey Norman, thankfully in a sale.
Within three months a wheel snapped off one side. At first I spilled the contents a lot but soon became used to emptying. Regardless, its hard to close without dust flying everywhere.
The worst thing is hair. As others have stated, as soon as a few hairs are in the head you have to stop and cut them out with scissors. The black bristles wore out quickly so I replaced that part. Hang on, is hair t...
I am taking these guys to consumer affairs.
The ad says “engineered for allergies” we literally left the doctors after receiving results oh being highly allergic to dustmites to purchase this machine. We searched for the best money could by and forked our $799 of our hard earned on this new machine. The ad claims to “hygienically eject the dirt” however all we have found is to be covered by dust every time we open it. Have had it serviced, have had it checked, have had a replacement dust bin sent out yet this continues to spit dust. Looking forward to a full refund being awarded by consumer affairs after they enticed the purchase with false claims.
Double the dirt holder than our old vacuum
Our old unknown name brand vacuum died last year so on the hunt for a new one we went and decided to buy this one as it holds double the amount of dirt and dust than our old one did. We went ball because we have extremely sharp corner walls turns and it works very well
Questions & Answers
We have a dyson cinetic big ball allergy ... the power head has just stopped working. We have dismantled and reassembled the head and there are no blockages and there are no blockages in the machine. It still has good suction, just the power brush is not working. Any ideas?
Dyson Team ..Dyson
I am sorry to hear about this.
We would kindly ask you to email email@example.com with your details and our Dyson Experts will be more than happy to help in getting this resolved.
We look forward to hearing from you and assisting you.
I have a Dyson 214891-01 Cinetic Big Ball Allergy Barrel Vacuum and recently bought a Dyson 920018 Swivel Hard Floor Attachment, but it does not fit my vacuum! This is despite it being advertised as "fits all models except DC01, DC21 Motorhead, DC23 Motorhead and cordless models". Is there an adapter to make it fit?
Dyson Team ..Dyson
Thank you for your query.
In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg
If we can assist further, please just reach out via firstname.lastname@example.org and we will be more than happy to help.
I have just brought this today, great suction lasted about 10 minutes, it already doesnt suck very well! Emptied it and checked for blockages (definatly not, because i only vacuumed a small area). This is so disappointing! Does anyone have advice?
Dyson Team ..Dyson
Thank you for reaching out.
I am sorry to hear about this, understanding you have checked for blockages, we would encourage you to double check just in case. You can find our blockage checkpoints here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-allergy/my-machine-is-not-working/checking-for-blockages-step-by-step-guide-dmft/removing-blockages-from-the-turbine-head
If this doesn't solve the problem, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
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