Dyson DC41 Animal Questions

Chris S.7y

My dyson DC 41 is sucking to hardwood floors . Impossible to push.

Dyson DM 7y

Hi Chris, Thank you for your query. I am sorry to hear you are having difficulty pushing your DC41. So we can best assist, we would kindly ask you to email auaskdyson@dyson.com and our Dyson Experts will be happy to help and get this sorted.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Emily9y

I have a Dyson 41 animal

Works great on tiles but almost impossible to push on floor boards what is wrong ???

Dyson DM 9y

Hi Emily, Thank you for your question. This certainly does not sound like your machine is running as it should. If you have not already done so please contact our helpline on 1800 239 766 with your machine handy.

Alternatively if you send through an email with your contact details to aucustomercare@dyson.com we will be able to further assist.

Best wishes,

Samuel

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Judy10y

In recent weeks I have had two small breakages on my DC41. Firstly the clip which holds the dust barrel in place broke and a week or so later the ball cover on the right side fell off. It looks like the "clip" that holds it in place has deteriorated with age (about 4 years) and broken into several pieces. The vacuum cleaner still works but I am using tape to hold the barrel in place and it is more difficult to manouvre. I have been looking for spare parts but it looks like I cannot just buy the red clip but will need to get the complete barrel assembly. As yet I have seen nothing at all about the ball attachment. If anyone is able to give me some info about these problems I would appreciate it. Thanks Judy

Ally mac 10y

I would contact Dyson customer support if I were you. They are very helpful. Your vac is out of warranty but they may still be able to help you. It's worth a shot. Good luck

Dyson DM 10y

Hi Judy, Thank you for your question. We are sorry to hear that a few parts have broken on your DC41 Animal. So we can best assist we would recommend to contact our helpline on 1800 239 766. Our helpline is open Monday-Friday 8am-6pm and on the weekends 8.30am-4pm.

Best wishes,

Samuel

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Warren11y

The DC 41 upright sucks itself to the floor so hard that it is nearly impossible to push. We are using it on an industrial style carpet called Flowtex. I'm not sure if that's the correct spelling. It is a very low pile carpet. How can I adjust the suction power or adjust the head? There are two women trying to use this machine are really struggling. Sore arms shoulders and backs. Very fit and strong women! Gives you an idea of how hard this machine is to push. Please advise ASAP before I purchase a better machine.

Regards, Warren

Ally mac 11y

Hi Warren. The only thing I can suggest is to contact Dyson support and they will go through some trouble shooting with you over the phone.

DON THOMPSON13y

will they vacuum a slate floor

davids1 13y

I don't have slate floors, but I use the Dyson to vacuum polished boards successfully. I can't think why slate would prove a problem. But turn off the rotating brushes.