Dear ATO please contact ANZ INVESTING regarding my late return.
TAX TOOLS are taking forever with the 18/19 summary.
today i get a hurry up email from the ATO but ANZ have 'expected soon' as the only indication of when it might be issuing the summary.
ANZ investing you had one job....
Very poor with tax tool report
I really appreciate the old eTrade platform compared to the new ANZ share investing platform. Less user friendly than before. Also trying to get my tax tool summary for my return has become a joke! First it said available late August, then mid Sept now just says expected soon! Its mid October & it still not ready?!! Made an official complaint thinking of escalating to the Ombudsman...
Terrible , Mid October and Tax report still unavailable
Horrible support, tax report still not available in October which affects tax return submission. No meaningful attempt to address the issue, as others have said - the service and experience is so bad Im switching to another platform despite the inconvenience.
Horrible service - support lies to customers
Tax Tools report - a standard service, is not yet available. Phoned customer service virtually weekly since early September, and standard answer is that reports are getting uploaded tomorrow. Or next week. Except, this never materialises. I am sick and tired of being lied to. PLEASE FIX!!!
And for others - AVOID ANZ Share trading platform!
Absolute trash company
False deadlines for the tax report constantly sick of waiting and being lied to constantly. When i brought up them telling me i would receive my report the next day, and then not receiving it was cold a liar and that it was not said when it happened multiple times trash customer service avoid at all costs
why ANZ why??
ETrade was so user friendly and helpful. I would consistantly update my DRP shares through the 'detailed view' function to edit from 0.00 to the price bought. I rang early on after 'the change' and was told that the function was no longer available and I would have to figure it out myself using percentages etc. This is not good enough. Why arent you listening to your customers? I was an eager small invester having fun and you have taken all the fun away, now dealing with stressful mathmatics and not knowing the true value of my shares. I have p...ut my enjoyment away not wanting to deal with it for nearly 12 mths due to the stress of investigationg and moving to a new platform however I realise ANZ are not going to upgrade to add this function so I will need to look elsewhere. To say i am disappointed is an understatment and I am not even counting the cost from the disinterest ANZ have brought on from buying and selling in the past year. Why didnt they leave well enough alone. I have not heard one happy ANZ customer since the change.
Tax Tools Standard Reports - waiting, waiting
The standard tax tools reports used to assist in preparing tax returns are always late... and the date they show as when they are going to be available means nothing. Contact the online support and they just give an apology and another fictitious date which comes and goes. The 2019 report says available late August and they are still not available late September. Terrible service and care factor from the team is zero.
Not even worthy of one star
Just spent an hour and a half on my computer and the phone trying to log on to my account. Numerous resets of password under the guidance of my phone help, but still blocked. This is a regular occurrence with the website. Now they are even having difficulty recognising my user ID sometimes. Totally frustrated with this website. CommSec, here I come.
what a poor decision by ANZ
The former ETrade platform what far better hands down. They should have made the investment necessary to upgrade ETrade, not change platforms. This platform has added so much work, that the effort now associated with switching to someone else is worth it. Apart from being difficult to navigate it can't even do basics like being able to set individual prices for different lots of the same share purchased at different prices. I also lost all my 15 years of historical buy and sell documents through the switch because they did not migrate that information. I have no reason to stay....
Poor, poor, poor
One star is too much
The old Etrade was great, since changing to Anz the platform is not user friendly, call center staff are really untrained and an embarrassment with their answers to questions (Cleary from a script), always painful security checks as a regular customer (ok maybe necessary), staff always put you on hold to ask a colleague. Missing trades because of glitches and my balance won’t update to available funds. Watching shares go up 2-5% while I’m on the phone to them sorting out why available funds are not showing as available, has cost $1000’s
Also their trades are not cheap!
Then there’s their margin lending, ive had several problems there too, their end.
- Verified customer
82 emails for one trade !!!
On 11 June 2019, a reviewer of ANZ Share Investing used the heading “21 emails for one trade !!!”
Yesterday, I got 41 website messages for one completed trade. The number nearly gave me a heart attack. I thought my account had been hacked. But it was just a sequence of 40 “Order partially filled” messages (one for each buy within a four minute period), plus the final confirmation that the order had been filled. After I logged off and went to email, there were 82 messages from that little exercise. Why? Because, having submitted a new email ad...
Can I give 0 star?
I have been a customer since the eTrade era, and used to love the simplicity and the fact that I can find the information I need with a few clicks.
Since they have been moved to the CMC platform I have had nothing but inconvenience.
1) keeps logging me out
2) once you logged out of one account, you press login and without requiring password you are logged back in, and you need to apparently wait for half an hour before you can log in to another account
3) lost all cost base information - no purchase or sales contract information available anyw...
How can they charge so much and not provide the service?
I have found that many others are cheaper. I opened a NAB account (very easy) and I can transfer shares over easily. The NAB platform is clunky - i.e. I can only have one screen open, so I use ANZ to research while I use NAB to trade.
Never trust others - I keep a excel spread sheet of current holdings, so I knew what was missing when ANZ changed platform - it only took them 8 months to get to my complaint of missing shares - I guess I was in a long line of problems to deal with !
I found this review site, as there is a server error and I can't get onto ANZ this morning <sigh>
Agree with the average that’s it’s rubbish
I’ve been a member of ANZ ever since it was HSBC which was then bought out by eTrade and then bought out by ANZ. Its a bit painful to switch to another service otherwise I would. The app is appalling and the new CMC website under the covers is not particularly intuitive. I don’t trade much so I put up with it
Keeps loggin you out
You logout of website. If you try to log in again in the next 15 minutes you can't. For some reason ANZ thinks this is fine and nothing to worry about. I have told them several times this is not acceptable. They don't care or want to rectify this system wide issue.
Terrible! Useless! Continually Locked Out. Abandon This Sinking Ship.
The ANZ Trading platform continually throws up 'Facility temporally not available try again later' - if the facility is available it rejects login. Platform cannot handle password managers. If you stay with ANZ be prepared to have to ask them to reset password every time you log in. Totally absurd, the ETrade platform served me for 20 years time to abandon ship.
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what brokerage will anz e trade on sale of shares totalling $200000
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