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ANZ Share Investing (E*TRADE)

ANZ Share Investing (E*TRADE)

1.1 from 431 reviews · View Statistics
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Reviews

  • Transparency
    1.7 (69)
  • Rates and Fees
    1.6 (5)
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Peter B
Peter BPerth, WA
  • 2 reviews

Terrible customer service

published
Transparency
Rates and Fees
Incentivised Review No
kannan ramasamy
kannan ramasamyPerth, WA
  • 10 reviews
  • 2 likes

Not recommended

published

Sold some shares which was around 12k worth to buy some other shares. But the fund wasn't there until the next day. But the share price (which I wanted to buy) went up by 50%. I missed to make profit around 6k. I tried to contact and complained about this mater. But didn't work. Definitely not recommended.. Especially beginners....

Transparency
Rates and Fees
Incentivised Review No
Dbi
DbiGreater Melbourne (Inner), VIC
  • 2 reviews
  • 4 likes
  • Verified

Can't give zero stars

published

Try calling them. The menu options are ridiculous, -- but if you need to speak to someone in Chinese you'll be put straight through. That is what they really care about, those foreign $$$$$, not even Australian customers can connect with an operator that easy. Absolutely pathetic.

Transparency
Rates and Fees
Incentivised Review No
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Kathy
KathyMetropolitan Adelaide, SA

I wish I could rate it zero stars

published
Transparency
Incentivised Review No

JOKE... DO NOT DO IT

published

This service (if that's what you call it) is an absolute joke. I tried getting an account open to make a specific share purchase by a due date to take advantage of a share bonus on offer. ANZ ensured me that everything would be done onetime which it wasn't. not only was the account not open in time to make the purchase but my money is locked in an account which you can't transfer back out of and after 3 days trying to get through on the phone (waited for over an hour each time) they now say its a 5-7 day wait for the funds to be refunded into my regular account. Over the time they have stuffed me around I have missed out on $1000 return ..

Transparency
Rates and Fees
Incentivised Review No

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Ian
IanPerth, WA

poor service

published

The ANZ system fails more often than Commsec or Selfwealth, if they fail to respond again, i will be moving all of my investing to commsec. they clearly don't appreciate my custom.

Transparency
Rates and Fees
Incentivised Review No
Ben
BenPerth, WA
  • 9 reviews
  • 2 likes

Faulty platform

published

Have been with anz share investing for over 2 years and went with them only because i bank with anz... what a mistake that was. The whole time they have been saying we are getting a app it will be released shortly.. never happened. And the fees for trades under $1000 are $20, seems most others are $10.
And worst of all for the last 6 months you cant view announcements so a big change happens and you want to know what it is and you can't!
Have complained and nothing happened.
Pulling my money out as i can and switching to comm bank

Transparency
Incentivised Review No
Katharine
KatharineGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 5 likes

Poor service

published

I have just rung ANZ Investing with an inquiry about an existing investment account. I was kept waiting for 30 minutes and then gave up.
When I opened the account four years ago they were helpful and prompt. Something has gone sadly wrong.

Incentivised Review No
  • Verified

Slow transactions costing trade opportunities

published

Agree with other posters - Etrade was great when ANZ directly managed and now it is through CMC. The broker reports reviews are nothing like we use to get and of zero value and while I type I am waiting for a transaction to settle so I can re-invest the cash in another share before the market closes - usually takes 15 minutes plus - very disappointing. Will probably miss this opportunity.

Transparency
Incentivised Review No
Forex & Share Trading Platforms

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Keith
KeithHunter Region, NSW
  • 17 reviews
  • 17 likes

1 star because it wouldnt let me do zero star option.

published

This would have to be the most difficult experience I have ever had with a financial instituition.

To try and open up a simple ANZ share trading account should be a simple straight forward process but for some reason we just keep going around in circles and they request the same information over again, even after numerous phone calls we simply got nowhere.

The customer support is non existent, even when we were guided through the process step by step over the phone, we received an email the next day stating we needed to submit the same information we submitted the day prior. We cant get through the first stage and there is no help.

We are done,l with ANZ altogether, apply at your own peril.

Transparency
Incentivised Review No
Alex
Alex
  • 2 reviews
  • 1 like

Extremely slow process

published

I'm with ANZ since I moved here (11+years), I didn't really have issue till now. I started to invest into shares and I use ANZ's platform. Extremely slow. Takes hours to transfer money between my own accounts?!?! It's digital /online and still you need to wait...no delay when I pay out my credit card balance or move money to my progress saver. Ohh wait, because I want to take charge of MY OWN money (that I was saving for years and let them to use till now), ANZ just holds me up, costing money as share price is going up. Seriously thinking to leave. Extremely disappointed with the service. My friends use Commsec, considering to move over there.

Incentivised Review No
Cass
CassMurray Region, NSW

I agree! ANZ share invest = crap!

published
Transparency
Incentivised Review No

Unreliable platform

published

On high volume days (which is often when you need the platform the most), the site regularly cannot cope and even the simplest action can take minutes. That is if it hasn't crashed already which it often does.
I'm leaving, it's a disaster.

Transparency
Incentivised Review No
richardlowenstein
richardlowensteinGreater Melbourne (Inner), VIC

ANZ Share Trading is S**T!

published

The delays in all actions, cancelling trades and returning money back into your trading account is disastrous.. even though we have over 10 ANZ accounts, opening the share trading account was a nightmare of passports and IDs and delays while the stocks I needed to buy were charging up the charts.. I have lost THOUSANDS due to their delays between the International & australian markets..

Transparency
Incentivised Review No
Moo
MooNSW, 2567
  • 32 reviews
  • 12 likes

Expensive, Buggy, Slow.

published
Incentivised Review No
Forex & Share Trading Platforms

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Read more reviews - page 2

Questions & Answers

Mike
Mikeasked

Does the Trading Account number always end in the year the account started

2 answers
kannan ramasamy
kannan ramasamy

No

Peter B
Peter B

no mine doesn't

Peak P.
Peak P.asked

Who does ANZ use as a clearing agency for it's US stock trading?

No answers
Helen Petch
Helen Petchasked

Can I print a 7 year old contract

No answers
See all ANZ Share Investing (E*TRADE) questions

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