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ANZ Share Investing (E*TRADE)

ANZ Share Investing (E*TRADE)

1.1 from 422 reviews · View Statistics

Reviews

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    1.7 (61)
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Alex

Alex

  • 2 reviews

Extremely slow process

published

I'm with ANZ since I moved here (11+years), I didn't really have issue till now. I started to invest into shares and I use ANZ's platform. Extremely slow. Takes hours to transfer money between my own accounts?!?! It's digital /online and still you need to wait...no delay when I pay out my credit card balance or move money to my progress saver. Ohh wait, because I want to take charge of MY OWN money (that I was saving for years and let them to use till now), ANZ just holds me up, costing money as share price is going up. Seriously thinking to leave. Extremely disappointed with the service. My friends use Commsec, considering to move over there.

Incentivised ReviewNo
Cass

CassMurray Region, NSW

I agree! ANZ share invest = crap!

published
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Unreliable platform

published

On high volume days (which is often when you need the platform the most), the site regularly cannot cope and even the simplest action can take minutes. That is if it hasn't crashed already which it often does.
I'm leaving, it's a disaster.

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richardlowenstein

richardlowensteinGreater Melbourne (Inner), VIC

ANZ Share Trading is S**T!

published

The delays in all actions, cancelling trades and returning money back into your trading account is disastrous.. even though we have over 10 ANZ accounts, opening the share trading account was a nightmare of passports and IDs and delays while the stocks I needed to buy were charging up the charts.. I have lost THOUSANDS due to their delays between the International & australian markets..

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Incentivised ReviewNo
Moo

MooNSW, 2567

  • 29 reviews
  • 10 likes

Expensive but functional as casual trader,

published
Incentivised ReviewNo
Chris B.

Chris B.South East Queensland, QLD

  • 2 reviews

Appalling Service

published
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Incentivised ReviewNo
charles

charlesGreater Melbourne (Inner), VIC

not brilliant, but not bad

published

I've used these guys for years, they are ok. Their website has the odd outage, their support staff need to be prodded, but eventually help. Agree with the "expensive" reviews.

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Incentivised ReviewNo
berkatway1

berkatway1Sydney, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

The platform can display inaccurate data and mislead you

published
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Incentivised ReviewNo
GB

GBSydney

  • 2 reviews

Absolutely ridiculous. Customer service is atrocious.

published

I would allocate a zero star rating if it was possible.

The online platform is clunky and does not offer an easy to navigate UI offered by compeititors.

Customer service team are slow to respond. It is impossible to close an account with ANZ Share Investing - fill in paper form (electronic pdf fill form not accepted) and provide personal identification. I was an ANZ customer and didn't have to do either when closing my accounts. Absolutely ridiculous. Waste of time. My account will sit active because I refuse to provide personal identification to close an account.

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Incentivised ReviewNo
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Worst share trading platform for reliability

published

Platform continually crashed and cant be relied upon for share trading
On Friday 11th Sep 2020, platform has been completely down for over 20 mins. Just not good enough. Definitely the worst of the big 4 platforms and well behind specialist service offerings. Don't bother.

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If you are in it, "LEAVE"

published

I joined a week ago, everytime I make a change with anything, it takes 1 to 2 days to happen, like add another account so I can access my cash, buying or selling shares, balances, so frustrating, I sold all my shares I had, at a loss just to stop using there stupid platform. I rang for help, I was waiting 58 minutes before I got to talk to somebody. I have opened a st George direct shares account, much better, much faster and no going through crap to add accounts.

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Incentivised ReviewNo

Slow site

published

Very slow at busy times, been going on for months. Used for more than 10 years but I have reached my patience limit. Looking for alternatives now. Do not want to, but this is so frustrating.

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Incentivised ReviewNo
NeverUseCirclesLife

NeverUseCirclesLife

  • 3 reviews
  • 3 likes

Slow service, expensive commissions

published

I tried to buy some American stocks on ANZ share investing platform, to do this I also submitted the American W-8BEN form to ANZ share investing. Their service was extremely slow, took more than 1 week for their lazy, incompetent team to process this simple W-8BEN form. You know American stocks were rising very quickly in November and December 2019, so ANZ's delay potentially made me miss out thousands of bucks profit!!! ANZ share investing's commission fee for international stocks is one of the most expensive, much more expensive than CommSec etc. If you want to make real money from stocks, stay away from ANZ!

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Incentivised ReviewNo
Saied

SaiedGreater Melbourne (Outer), VIC

Very Poor Performance

published

The site runs very slow at most of the busy times.
Occasionally shows internal service error, when refreshing the page.
Had a couple of issues with share trading which was due to errors in their system, but I was blamed for.

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Incentivised ReviewNo
Pollyanna

PollyannaSydney, NSW

  • 4 reviews
  • 7 likes
  • Verified customer

Appalling Customer Service

published
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Incentivised ReviewNo
Online Forex / Share Trading Services

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Hung Nguyen

Hung NguyenSouth West, QLD

  • 2 reviews
  • 1 like

Stay away from ANZ Share Investing...

published
Incentivised ReviewNo
Markus

MarkusAU

  • 5 reviews
  • 5 likes

Incompetent staff

published

Submitted 3 applications for trustee accounts. 9 weeks later, still not completed, they allocated an account incorrectly and stuffed the account linkage, so must resubmit the form. VERY INCOMPETENT STAFF!

Incentivised ReviewNo
Rash

RashMELBOURNE

  • 7 reviews
  • 14 likes

Unreliable Platform

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Duke

DukeGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Don't waste your time - TERRIBLE customer service

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Anthony

AnthonyGreater Melbourne (Inner), VIC

Unreliable trading platform

published

Site is constantly down during morning peak periods.

Have missed a lot of trades that could have allowed for a nice performing portfolio.

Has a very short timeout window when following trade movements.

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Incentivised ReviewNo
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Questions & Answers

john m.

john m.asked

how do I obtain the HIN number for my ANZ SHAREHOLDING

1 answer
Cass
Cass

Should be on one of your CHESS statements

Ian Saunders

Ian Saundersasked

I still hold shares which were purchased through E*Trade!! How can I obtain access to my portfolio??? So far, I have made no progress!!

No answers
Matt C

Matt Casked

Why can’t I login to my old e trade Account?

1 answer
Robert T.
Robert T.

Are there any announcements for CL1.AX

Get an answer from our members

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