Terrible customer service
One of the worst, if not the worst, platforms for customer service I've encountered. If you need to call them they make you wait an hour or more on the phone (yes that long) to talk to someone. Last week it was 45 minutes. When they call you and ask you to call them back they also make you wait an hour or longer (today it was 46minutes), all the time playing a recorded message that says: "We apologise for the continuing delay, we appreciate that your time is important and will ensure your call is answered as soon as possible." Laughable. ANZ SH...ARE INVESTING should be ashamed to play this message and then make their clients, who incidentally help to pay their staff's wages, wait such disgraceful lengths of time on the phone. Clearly their clients' time is not important to them. And it seems they couldn't care less.
Sold some shares which was around 12k worth to buy some other shares. But the fund wasn't there until the next day. But the share price (which I wanted to buy) went up by 50%. I missed to make profit around 6k. I tried to contact and complained about this mater. But didn't work. Definitely not recommended.. Especially beginners....
Can't give zero stars
Try calling them. The menu options are ridiculous, -- but if you need to speak to someone in Chinese you'll be put straight through. That is what they really care about, those foreign $$$$$, not even Australian customers can connect with an operator that easy. Absolutely pathetic.
I wish I could rate it zero stars
As the executor of a deceased estate I am trying to get a simple portfolio valuation as at date of death.
Having had eight attempts to contact ANZ share trading (over the past week) to get this information I have been on hold for more than two hours, hung up on twice, sent numerous emails to different addresses that I have located, spoken to two real people who were simply unhelpful and only tried to handball the matter elsewhere. I proactively provided certified copies of will and death certificate two weeks ago thinking that would faci...litate a speedy provision of information, That was an incorrect assumption on my part . There is apparently a "dedicated" estates team, which runs a recorded message saying they are really busy all the time, even first thing in the morning as soon as the office opens. ANZ share trading (also known as CMC Markets) shows a complete lack of respect to its customers and gives no care or consideration to the bereaved.
JOKE... DO NOT DO IT
This service (if that's what you call it) is an absolute joke. I tried getting an account open to make a specific share purchase by a due date to take advantage of a share bonus on offer. ANZ ensured me that everything would be done onetime which it wasn't. not only was the account not open in time to make the purchase but my money is locked in an account which you can't transfer back out of and after 3 days trying to get through on the phone (waited for over an hour each time) they now say its a 5-7 day wait for the funds to be refunded into my regular account. Over the time they have stuffed me around I have missed out on $1000 return ..
The ANZ system fails more often than Commsec or Selfwealth, if they fail to respond again, i will be moving all of my investing to commsec. they clearly don't appreciate my custom.
Have been with anz share investing for over 2 years and went with them only because i bank with anz... what a mistake that was. The whole time they have been saying we are getting a app it will be released shortly.. never happened. And the fees for trades under $1000 are $20, seems most others are $10.
And worst of all for the last 6 months you cant view announcements so a big change happens and you want to know what it is and you can't!
Have complained and nothing happened.
Pulling my money out as i can and switching to comm bank
I have just rung ANZ Investing with an inquiry about an existing investment account. I was kept waiting for 30 minutes and then gave up.
When I opened the account four years ago they were helpful and prompt. Something has gone sadly wrong.
Slow transactions costing trade opportunities
Agree with other posters - Etrade was great when ANZ directly managed and now it is through CMC. The broker reports reviews are nothing like we use to get and of zero value and while I type I am waiting for a transaction to settle so I can re-invest the cash in another share before the market closes - usually takes 15 minutes plus - very disappointing. Will probably miss this opportunity.
1 star because it wouldnt let me do zero star option.
This would have to be the most difficult experience I have ever had with a financial instituition.
To try and open up a simple ANZ share trading account should be a simple straight forward process but for some reason we just keep going around in circles and they request the same information over again, even after numerous phone calls we simply got nowhere.
The customer support is non existent, even when we were guided through the process step by step over the phone, we received an email the next day stating we needed to submit the same information we submitted the day prior. We cant get through the first stage and there is no help.
We are done,l with ANZ altogether, apply at your own peril.
Extremely slow process
I'm with ANZ since I moved here (11+years), I didn't really have issue till now. I started to invest into shares and I use ANZ's platform. Extremely slow. Takes hours to transfer money between my own accounts?!?! It's digital /online and still you need to wait...no delay when I pay out my credit card balance or move money to my progress saver. Ohh wait, because I want to take charge of MY OWN money (that I was saving for years and let them to use till now), ANZ just holds me up, costing money as share price is going up. Seriously thinking to leave. Extremely disappointed with the service. My friends use Commsec, considering to move over there.
I agree! ANZ share invest = crap!
I made an order online through ANZ Share Invest for Z1P units and received an Order Acknowledgment. ANZ staff member "[Name Removed]" told me that the reason it was not processed was because I ordered by "Qty" not "Value". I ordered by "Value" not "Qty" and even after telling "[Name Removed]" this (if that is his real name) this "[Name Removed]" was still alleging I ordered by Qty. The Qty automatically adjusts from the Value the customer inputs. I even received an email saying that my order had been 'accepted' but not yet filled on the Market....I wanted it at market price and at the time I made the order, the Market was well and truly open nor near closing time: it was 10.30AM in the morning! Fortunately it did not cost me a lot of money but from this experience and from having seen their members blame the customer when it is the bank's fault has been eye-opening. What made it worse was a second team member of overseas name supported the "[Name Removed]". I am closing down my account with ANZ and ING who I believe they also own and moving elsewhere. I recommend others do the same as this I imagine has cost people hundreds of thousands! Do not give these donkeys your money. Seriously. I hope the BNPL platforms do keep growing as they have been because not only will I have shares in them with another bank, but they will take these big bank fools down :) I have a feeling they know that they are old news and I will support Z1P, AfterPay and other BNPL platforms moving forward. They deserve it more than the banks that is for sure!
On high volume days (which is often when you need the platform the most), the site regularly cannot cope and even the simplest action can take minutes. That is if it hasn't crashed already which it often does.
I'm leaving, it's a disaster.
ANZ Share Trading is S**T!
The delays in all actions, cancelling trades and returning money back into your trading account is disastrous.. even though we have over 10 ANZ accounts, opening the share trading account was a nightmare of passports and IDs and delays while the stocks I needed to buy were charging up the charts.. I have lost THOUSANDS due to their delays between the International & australian markets..
Expensive, Buggy, Slow.
UPDATE (Downgraded to 1 star):
I'm going to have to agree with others here. Stay away from the ANZ platform. It has failed me many times in the last few weeks.
Biggest issues I've had:
> Sometimes shows stocks which you don't own.
> ANZ have had to contact me and take shares away from me as apparently my order didn't confirm. Wow.
> Their Premium Live trading app which cost $50 a month is appalling. Many times I place orders and it d doesn't appear anywhere. Only to show me 3 to 4 hours later.
>During early and end of day trading, orders freeze up, stall, and missed so many good opportunities.
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