Jess helped me via the online chat. She cleared up any questions I had and even patiently waited for me to make a decision. Super helpful service. Was such a great experience. Thankyou ! Show reply
Jess from online was brilliant! I can’t say thank you enough. My outcome was better than I thought and my problem was solved so quickly and professionally! Wonder customer service Jess Show reply
Reviews with attachments
Made my first purchase online which is always a bit nerve wracking for the first time from a store and not seeing goods in person. Purchased their Wren outdoor chairs. Purchased outdoor chairs and the quality of the chairs and cushions is phenomenal! Assembly was a breeze, only had to attach legs. Delivery was quick and smooth with them sending… Read more · 1
a text message to confirm if I was available to receive delivery on the specific date. I'm a very happy customer :)
Cute dog bed – Ordered and received within two days! Customer service was helpful (Adam)! Bed quality looks and feels great! Happy!
Great service and products – Highly recommended Early settler. Their products are always very high quality and the service both in-store and online was second to none. Definitely a service first company! I purchased two lamps online - when I discovered one of the shades was slightly damaged on arrival, they were so helpful in fixing the problem Thanks Nalan and Karen Show reply
I love this beautiful lamp it is perfect! – Love this beautiful lamp it is perfect!! I would highly recommend ordering from the Early Settler online store! My new lamp looks amazing and was so easy to find on the website. It is exactly as it looks online and the quality is amazing. Show reply
A company that honours Consumer Law – I was going to write a review about the Lotti Queen bed.. that’s it beautiful but NOT built strongly. The centre support legs bend are not well attached to the centre bar and there isn’t one in the middle of the bed. Both legs and bar bent on two separate occasions within one year. However, Early Settler has been so fantastic with their… Read more · 1
willingness to repair, that this is the subject of this review.
On the first occasion when a leg bent on the (too small) bolt it attaches to, they quickly sent out a replacement centre bar and legs. Then the centre bar caved.. and they sent parts again.
I’ve had to assemble the bed a couple times, and I have been given the ok to retrofit a centre leg (not voiding warranty?), and yes, I think the bed base needs to be stronger, but Early Settler is to be commended for respecting and adherence to Australian Consumer Law and for offering great customer service.
- +4
Just a warning to anyone who has purchased anything from Early Settler Furniture in the last couple of years made from what they call "reclaimed timber". Apparently what they mean by reclaimed is actually "UNTREATED AND INFESTED WITH BORER BEETLES". I purchased the Kalise bed frame in 2022. The build quality was admittedly shthouse from the… Read more
beginning and I had to add extra brackets and bracing when I put it together, which I'm glad I did because the larvae had eaten around the fittings and they'd come loose so the only thing holding it together WAS the brackets I added! I paid $1799.00 for this bed. I expected the posts splitting over time, but an infestation would have been obvious at the time of manufacture and they clearly didn't bother to treat it appropriately AT ALL. What they DID do, was filled the egged-up holes with putty, so as the bugs started to eat through and emerge, I noticed the "timber" crumbling away when I vacuumed it.
I emailed them with photos on the 29th December. They didn't call me until the 7th January, when I was told that they wouldn't issue a refund unless they picked the bed up, so I reluctantly agreed but I knew I would have to have a pest inspection done, not only to make sure it was contained and they hadn't spread to anything else in the house, let alone the house itself, but to cover myself once they took the evidence.
The person I spoke to said they usually deal with the EPA themselves, so this was standard procedure and she promised me that I would be refunded a soon as the bed was collected. She organised it for the following Monday 13th.
All of their messages about the collection mentioned "my delivery", not pick up. I put this down to a system thing. The same person emailed me to say she was watching "my delivery" closely and would process the refund as soon as it was complete.
I emailed as soon as the bed was picked up, she emailed back in the afternoon and said the refund was processed and would take up to 3 business days. They've made my order on their Shopify app look like I just paid $99.00 for delivery of nothing, but no notes about an actual refund, they've just zeroed the product quantity.
So by Thursday, there was still no sign of the money. I contacted Paypal who said there was no new activity on that transaction and no way they could have processed any kind of refund through them due to the age of the invoice. I emailed Early Settler again, got a next day response saying they would have to direct transfer and needed my bank details and that will take another 3 days.
I'm STILL waiting for the refund that was promised to me by Early Settler. They just keep telling me to wait longer. It's been more than the 3 business days (both times), and more than their own 7 day refund timeframe on their website.
I've lodged formal complaints with the ACCC and Consumer Affairs. I've advised the EPA also because I don't believe that they've actually had the bed inspected AT ALL when they have no issue lying to their customers.
I purchased a large vintage bath and vanity recently and was advised by my builder x 3 weeks later the smaller bath would be more ideal for the bathroom plan. After requesting a swap over when the packaging was intact from delivery l was denied by the online team and manager. It was very disappointing when l had spent a lot of money purchasing their products this company is not wanting to look after their customers post payment
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Very bad quality of product and very bad service from the business. Upon raising the complaint. Business stopped replying to my emails and enquiries. Their service delivery guys even ruined my front porch landscaping. And business did nothing not even replying to my complaint emails.
Terrible customer support. I recently purchased some ceiling fans and since installation, the lights have constantly flickered and strobed , making them practically unusable. They start flickering almost instantly and flicker/strobe more than they don’t. Customer support has been unhelpful. It’s been over 2.5 months, and the issue remains… Read more
unresolved with no solution in sight. It's been over 1 month since last contact and now it is just radio silence.
Latest follow-ups
Had a sale on which was ending the next day. Purchased an on line voucher for my daughter in law's birthday expecting it to arrive that day. 3 days later it arrived. They asked me for feedback so I left negative feedback. Had a telephone call from… Read more
there customer service department asking why so I told them the reason and that my daughter in law was wanting to purchase an item from the sale. I was advised that she still could and could I supply contact details for her. I could'nt at the time so the person told me that they would call me back. That was over 2 weeks ago, still waitng for the call!
Follow-up · Still waiting for that elusive phone call.
Hi Dora. Thank you for sharing your feedback. We’re… Read more
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Positive reviews
I purchased two chairs that were not due to be delivered within the time frame needed (my error) for my project and wrote online to a human.....wow their service was quick and professional - chose another type and sorted within 10 minutes - so very impressed with their great customer service. Show reply
I had a mirror arrive damaged but Kae from customer service was fantastic and she arranged a replacement and pick up of the damaged mirror very quickly. This is why I trust Early Settler! Show reply
I had a lovely interaction with Uno online who helped me with my order. Everything was dealt with easily and promptly. I would highly recommend their wonderful customer service. Show reply
Negative reviews
I ordered a beautiful very large set of drawers for a bedroom. Was on sale, great price. Absolutely stoked when advised it would be delivered within abt 6-8 weeks. Nearly that time and it got pushed out for another 4 weeks, then another 4 weeks, then not sure…. Anytime I tried to call or message I couldn’t get anyone or was disconnected and they… Read more
replied at late hours or through the night (I assume outsourced “service” team). Finally it’s arrived in Aus will be delivered Wed 7.30am - organise school drop off, work etc. Delivery drivers arrive around 9 and sorry it’s not on the truck…. Try to get in contact, again calls cut off. Finally someone calls me and says it’ll now be Friday, we’ll update the order details as send them to you. Then I receive calls from the “service team” that I was mistaken, there is no booking for Wednesday was always Friday. Despite the numerous emails and texts I had to the contrary and the delivery drivers arriving. I just gave up & hoped it would arrive eventually. It was delivered on the Friday. The poor delivery drivers apologizing profusely. I will NEVER shop at Early Settler again!
Hello SP. Thank you for taking the time to share… Read more
Do not buy from here!!!!!!! Dreadful customer service. there was a 2-3 week wait on my item, which I didnt mind... 12 weeks later and 6 follow ups to no barely any avail and I got a notification saying that my order was being dispatched and I had 7 days to pick it up. we are farmers in the middle of no where in the busiest time of the year and… Read more
they couldn't have given a cr#p, even after the extra 9 weeks they put on my order. how ridiculous. I couldn't recommend these guys if my life depended on it. go and shop elsewhere!!!!
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I definitely do not recommend - I purchased a bookcase and the Botanic Native rug (240x150) mid-December 2025, both 'In stock & ready-to deliver'. I paid for both and $99 delivery which is a lot but reasonable for 2 items. I organised delivery for last week of January. 2 days before delivery I was advised the rug was now 'out of stock,… Read more
discontinued and could not be supplied ever'. I was annoyed that it was not held for me but now realise it was probably never in stock. I advised them the same day that it was still on the website. They apologised. The following week I used the online chat - 'its still on the website- do you have stock? They apologised and said they'd remove it immediately. This has now happened 5 times - it's now March 2026 and the rug is still on the website, and still 'in stock and ready to deliver'. When I asked why it had taken 5 weeks from mid Dec to late Jan, to let me know that it was out of stock, I was told that they had spent that time checking 'all their stores for stock'. I think they thought I believed them. In addition to all that, my bookcase was delivered in late Jan as promised. One week later I was advised my bookcase was booked for delivery in 2 days time. I rang, I emailed, I used the online chat to let them know that my bookcase had ALREADY been delivered the previous week. This was acknowledged and I was thanked for letting them know. However, on the day, the messages started - 'your delivery is due at 9am' ...it was only when the truck was literally around the corner, 5 mins away that somebody responded to my "do not deliver- it was delivered last week!!' messages and said 'ok thanks'. So yeah, I do not recommend - don't even look at the website, you will see pretty things that don't really exist anywhere except the website.
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Recent reviews
Needed help on an online order for me to pick up from the Auckland Warehouse. I contacted the online customer service (Jess) who talked me through it and sorted it out quickly and efficiently. Very happy and impressed and looking forward to picking my order up Show reply
I dealt with Kae. She was super helpful as I got a bit confused and answered my questions and processed my order really efficiently and was very easy to deal with. Show reply
I couldn't get the website to do what I needed so I jumped online to the chat function and was very pleasantly surprised with how helpful it was. Got everything I needed at the right price, the right collection point and nothing was too much trouble. Show reply
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I was speaking with Kae on the live chat to support me with some of my questions on a product that was on clearance. Kae was so helpful in explaining the clearance items terms and conditions and assisted with an order immediately via chat. Very happy and looking forward to receiving the product in 1-2 weeks. Show reply
I used online chat to resolve a pricing issue with my order. Kae Q got everything sorted to my satisfaction and we were able to complete payment etc. It took a little while but all went very well. Thank you Kae. Show reply
We bought 12 pool lounges from them. The delivery was delayed several months. The quality of the lounges is horrible. They are a safety hazard. They break when people sit. It's dangerous. They denied warranty or money back. Never buy anything from them if you don't want to break you bones.
Thanks for your feedback, Guil. We’re sorry to hear… Read more
Amazingly efficient chat. I was able to order items to my local store, reserve them for 30%, now I can go and view before I buy with a refund if I don't like it. Show reply
Sunday night late online to get in before sale. I wanted to ask about refund and what a greta policy...can change my mind within 6 days for full refund. Online assistance was amazing, quick, detailed and got me a further discount and send payment into to e-mail and we are all done and dusted - order placed. Fabulous! Show reply
We ordered some furniture for our new office but had to swap a few things out as some furniture would not be arriving when we moved into the office. I contacted the online team and spoke with Laura and she was nothing but polite and helpful. She made sure we could replace a few things in the order, helped us split the order up for faster delivery… Read more · 1
of more essential items and was extremely responsive and lovely to deal with. Thank you to Early Settler and Laura - we are so excited to be in our new office and love the quality and look of the furniture. Would definitely recommend them to anyone!
Wish I read the reviews before buying online for delivery. I purchased an item on 5/1/26 and 11 days later it still hasn’t been posted. I’ve sent multiple emails to which one said it was going to be posted by 8/1 (it wasn’t) and no response to my emails asking for an update until today where they have said they’ll check with their warehouse. I’d never purchase from Early Settler again.
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Used to be a good shop but after two recent poor experiences I'd have to say it's mediocre, and I'm being generous here. Delivery of ordered and paid for bed frame was delayed until it ran into months so I cancelled it; today I unpacked a fairly expensive floor lamp to find that a vital part was missing. Staff are lovely but the online aspect is very, very poor.
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