Early Settler QLD

This purchase was my second experience with the Bundaberg store. The first experience I would rate only marginally higher, if anything at all. The customer service is atrocious. I knew what I wanted, so just needed to view the item in the physical but constantly been told by the service person both on the phone and when I arrived to view it,… Read more

how very busy they were, and therefore could not even spend the time to show me the item - I had to go look for it myself, was infuriating. 3 phone calls following up when it would be in store for pickup, no one could tell me except, "we will ring you when it is ready". Text message received to say it was ready for pickup. I phone the store to advise that I would be arriving about 15 mins before their closing time and told where to park the car. I park the car. Press the buzzer. Wait, wait, wait for 7 mins and then a service person comes out of the door and yells at me "what do you want?". I think the staff need a bit more training in customer service

As an elderly person I asked the delivery team to take my new bedroom suite to my bedroom. As you would. They refused stating "not their job" . Thanks a bunch Early Settler. I was about to furnish my whole house. No way after this experience. Show details

THEY LIE ABOUT THE TIME IT TAKES TO RECEIVE THE GOODS AND THE PRODUCTS ARE OF POOR QUALITY! – I contacted the Hervey Bay store earlier today to report that the Treviso Fluted Pendant Whit 300mm light was faulty upon installation. The top of the flute is roughly finished, causing it to hang lopsided and off-center. Please see the attached picture for reference. I purchased the product on April 8th, and I was informed it would take… Read more

approximately two weeks to be dispatched from the Melbourne warehouse. However, it didn't arrive until 9 weeks later. I picked up the item in late June but only discovered the problem yesterday during installation as I have just moved into a new built house.

I visited the store today to request a replacement for the defective flute. I was served by [Name Removed], the Store Manager, who showed no empathy for my situation. She incorrectly insisted that I had received a refund last week for this item. I tried to explain that there was a partial refund of $104.48 on April 20th because I was incorrectly informed that the item had arrived, however this was a mistake made by the store, therefore they refunded part of the order as I didn't want to pay for something I had not received, which is just common sense. Despite my explanations, [Name Removed] was disinterested and insinuated that no further action could be taken since, according to her, I had not paid for the product. I pointed out that this was illogical and provided evidence of full payment, including the tax invoice and bank receipt. My frustration escalated when [Name Removed] continued to ignore my valid concerns and treated me as if I were being dishonest. To my shock, another salesperson named [Name Removed] approached me and called me a "[Content Removed] rude [Content Removed]." He continued to use abusive language, making me feel extremely uncomfortable until I left the store. Throughout this incident, [Name Removed] stood by and did nothing to address [Name Removed] inappropriate behavior.

I am deeply appalled by the inappropriate and offensive behavior. I have never in my entire life been spoken like this by retail staff in a business where I have spent hundreds of dollars!! The lack of professionalism and empathy, especially from a Store Manager, is just mind blowing! These people have no intrest in providing any level of service and in actual fact should not even be employed anywhere! THIS IS A WARNING FOR ALL NOT TO SHOP AT EARLY SETTLERS. THEY LIE ABOUT THE TIME IT TAKES TO RECEIVE THE GOODS AND THE PRODUCTS ARE OF POOR QUALITY NOT TO MENTION THE RUDE AND DUMB STAFF THAT WILL WASTE YOUR TIME AND ENERGY WHEN THINGS GO WRONG!

Wonderful Service – Thank you to the two wonderful ladies who helped us choose mirrors for our renovation. We were greeted upon entering and and directed where the mirrors were. Then we were asked what we were doing and was provided advice and assistance. Both ladies were patient. We all had a good laugh and enjoyed our shopping experience. Thank you very much. Cassie Show details ·  1

Warranty claim – Staff and management of Hervey Bay store are very obliging and helpful . My lounge was faulty and a warranty claim was handled promptly and professionally by staff and Kyan in Customer Care - thank you . Love this store and highly recommend. I will definitely be making future purchases . Show details ·  1

Customer service – I recently purchased a sideboard from Early Settler & the customer service experience has been excellent all the way through. Although I'm very happy with the unit as a whole there were a couple of things that needed addressing when it arrived. The store staff & the company staff have been extremely helpful, I'm very impressed with th service. Thank you Show details ·  1

Slouch Lounge disappointed – Very disappointed. Not worth the money. Purchased a year ago . Cushions slide forward. Not near enough padding. So uncomfortable. Will sell and buy something else. Have reached out to Early Settler with no response. Overpriced for what you get Show details

They do not honour their promotional store credit. Its now been rectified – Bought items and received a store credit. Now tried to redeem the credit and the store is now indicating it has been canceled. However staff have assured that the credit would be there, at the time. Issue now settled by staff. Everything is being honored. Thanks early settler. Show details

Cheap furniture – Brought 3 large prints, all of them had marks only noticed when hung up. A woman tried to sell me a print I had ordered even though it clearly had a mark on it. Won't shop there again, cheap quality furniture with a high price tag. Show details

Service, what service? – Walked through the whole store without being acknowledged once. The 2 team members in were discussing products they couldn’t find and as I walked around the store if I got in close proximity to them they would turn away and carry on with whatever you would call them doing. Management need to take a long look at their staffing and explain what… Read more

customer service is as without customers, they have NO JOB. Acknowledgement can be a simple smile you know. So disappointed will not return to this shop

Terrible service – The order has been late , with no communication when promised to do so .They missed the delivery with constant lies . It’s a pity the service is bad , with constant excuses. Show details

Rude delivery people – Delivery people were extremely rude because they were allergic to cats and refused to build the furniture or take the rubbish as promised by the store. Why did they even send delivery people who are allergic to common household pets when they’re going into someone’s home to deliver and not bother to ask if we had pets. Show details

Awful experience! Defective products then huge delay on delivery! – Firstly, I bought a set of king bed bundled with two side table (with drawers) in February 2021 and got delivered only after 3-4 months. Then I noticed wood mites present in one of the drawers (I did not want to post the photos here as they do not look nice!). Ended up I had to return both side tables even though only one of them had problem. They… Read more

were picked up from my house around March 2022. They promised a delivery of my new orders in June 2022. Guess what!? I still have not received them today - it was meant to be delivered early September and got delayed again till end of this month! Just like those comments in other reviews, no replies from Early Settlers when asked for refund/replacement with other products - despite them apologised and stated they can discuss about options including refund in their emails. Massive let down by this company especially the customer support team! I personally feel that their products are pretty nice but because of this bad experience, I’m not sure if I will ever buy again or recommend anyone to buy from them.

Customer service – To management at early settler cairns QLD , I have recently had the absolute pleasure of dealing with Hannah at the cairns store , she was so happy to help me she took all the time I needed and was welcoming and professional, Thankyou Hannah all stores need someone like you in their team sincerely Deannah Johnston Show details ·  1

Love my canvas print – We bought a big canvas print of a lady in a white dress which looks beautiful on our wall, everyone who comes in admires it. I am delighted with our buy, the only drawback being that it took a long time to get the order through to the shop. Show details ·  1

Leather colour peeling off after 3 months, replaced and peeled again – Bought 2 sofas from early settler Logan, 3 seater and 2 seater, the 2 seater started peeling after 3 months was replaced under warranty after having to persuade the claim officer that it was legitimate, new sofa did the same colour peeled off around seams, backrest and seat

No accountability – We bought a sofa from these guys about 18 months ago worth around $4000 along with fabric protection. The lounge is grey and whenever we go to wipe a stain of it gives a white mark that does not come off. Now, we've been in touch with Guardsman which is the fabric protection people and recently we had some really bad experiences with them but we… Read more

may have finally got them to actually do something as they said that they will reupholster the affected areas. This is only a bandaid solution as we've already told them this. The issue will continue to happen. Anyway, the "technician" Guardsman had come over commented on the fact that the lounge is badly faded and has white veiny lines all the way through it. He said that it was a fault with the lounge. We thought that it was just normal but apparently not. There is a problem/fault with the lounge. We have brought up our concerns with Early settler Cairns and because it is under warranty we have requested that they do something about it (We have also sent them pictures) We then got an email back from them after ringing and emailing saying that they have wiped their hands of it and there is nothing now that they can do. What blood hogwash. We have sent them 3-4 replies via email and also rang them. We have heard nothing back. Consumer affairs is our next port of call

Amazing response with warranty claim – I purchased two ceiling fans and unfortunately both failed after minimal use. Despite being out of warranty the staff at Carseldine store and the online Customer Service team considered my case and chose to replace the fans free of charge. I'm looking forward to the arrival of the replacements. They responded promptly to my concerns and I am extremely happy with the outcome. Show reply

Lovely looking sofa, disappointing quality, but very impressed with customer service! – EDIT: I was contacted by Early Settler and they have been extremely kind and considerate of our issues and have offered us a fair compromise, so we are extremely impressed with their customer service! A big thank you to your company for taking customer complaints seriously and making a sincere effort to rectify the problem. The team at the store… Read more ·  1

is lovely and helpful, but the quality and comfort of our Dunaway leather recliner sofa with chaise is disappointing. It looks gorgeous, but we regret this expensive purchase (over $4500). Even 3 months after purchase and it supposedly 'wearing in', I still feel the springs in the hard seat if I sit or recline more than half an hour in it and miss our 16 year old leather sofa. Even though that was old and sagging, it was a lot more comfortable than this new sofa. The leather of the Dunaway sofa feels lovely and soft but seems to be very thin and already has a tear on the chaise section, even though we have no more children living at home. Our old leather sofa withstood many years with small kids, teenagers and pets without anything like that happening.

This is how customer service should be – This is how customer service should be. I visited the Early Settler Toowoomba store a few times to view the chair I liked then, as I live out of town, once I decided what I wanted I ordered it online for collection at the Toowoomba store. The ordering process was easy, it arrived even before the estimated delivery time, the store called me… Read more ·  1

promptly to let me know it had arrived and the collection was extremely easy, we just loaded up the car right outside the loading dock. Staff were very friendly and helpful every time I went in and when I went to collect. I LOVE the chair, it's excellent quality and beautiful and I bought it at a great sale price. As a result of this great service I will be going back to buy a dining table and chairs.

Average Quality Furniture at "Solid Wood" Prices – We wife and I bought a Clover Large bookcase and a Clover Large Sideboard from Early Settler, Jindalee. Looks: The furniture looks good! We actually couldn't find the look we wanted (French Provincial or at least country style) elsewhere at Jindalee. Price: The bookcase had a 37.5% discount and the sideboard had a 21% discount. You would not… Read more

want to pay full price!

Furniture: The quality is just "OK". It was well packaged but it is a little damaged - the top corner of bookshelf has run into something. The bookcase wobbled a little (correctable with little wedges) and one of the joins is slightly open. You can get away with these flaws aesthetically because the furniture is country style. The shelving in the sideboard is very thin and not fit for purpose. There is no MDF used, but the manufacturer has certainly economised on materials. We would not want to put a heavy items on cupboards shelves in the sideboard, for example. That is disappointing as it limits what we can store in this unit. The delivery was on time and there was good communication. Overall, we like the furniture as it is stylish, but it is not quite worth the money, even with the discounts.