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Easystart Homes

Easystart Homes

 Verifiedeasystarthomes.com.au
Easystart Homes
5.0

433 reviews

Positive vs Negative
98%2%
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Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
  •  · 
  • Post-Construction
Customer Service
4.9
Site Admin ?
4.9
Timeliness
4.8
Structural Integrity
4.8
Plumbing & Waterproofing
4.8
Electrical & Lighting
4.8
Flooring
4.8
Transparency ?
4.9
433 reviews
Elias M
Elias MWA
  Verified

My experience with easystart homes was nothing but amazing. My pre start coordinator Hannah Mollica was absolutely delightful, thorough and diligent in making the process stress free and smooth. I highly recommend the team at easystart homes and I would definitely use them again! Show details ·  1

Ask the reviewer
Sandra Eden
Sandra EdenWA2 posts
  Verified

I recently built with Summit Homes and couldn’t be happier with the entire experience. From start to finish, the service was excellent, communication was outstanding, and the quality of the build exceeded my expectations. Best of all, my home was completed within the proposed timeline. A special thank you to Shawn in Sales, Tom, my Site Manager,… Read more ·  1

and Jennie for their professionalism, support, and responsiveness throughout the process. They were always available to answer my questions and made what could have been a stressful experience feel smooth and enjoyable.

I highly recommend Summit Homes to anyone looking to build a new home. Thank you to the whole team for delivering such a fantastic result!

Reviews with attachments

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Tommy
TommyWA
  Verified

We recently worked with Shawn and the team at Easystart Homes, and was extremely pleased with the experience. From the initial consultation through construction, communication was clear and professional. Questions were answered promptly, and each stage of the build was explained clearly. Jade in Pre-Construction, Craig the Site Supervisor and… Read more ·  1

Alyce the Construction Liaison were all brilliant.

A standout aspect was their ability to work within my budget while still offering design and customization options. The process was straightforward, and I felt informed throughout.

The finished home was exceeded our expectations, and I was satisfied with the quality of workmanship and attention to detail.

I would highly recommend Shawn as a Consultant and Easystart Homes team. Their customer-focused approach and commitment to guiding buyers through the building process made it a positive experience overall.

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Tegan Keeble
Tegan KeebleWA
  Verified

Building my home with Easy Start Homes has been an absolutely wonderful experience from start to finish. The entire process was smooth, transparent, and incredibly easy thanks to their new online app — it made tracking progress, approvals, and updates so simple and stress-free. The team were supportive, professional, and always happy to answer… Read more ·  1

questions along the way. Everything felt streamlined and well-organised, and I always knew what stage my build was at.

What could have been a stressful experience turned into something genuinely exciting and enjoyable. I couldn’t recommend Easy Start Homes enough — they made building my dream home truly effortless!

Thankyou Shawn for helping get this started and Phil for been flexible getting me through to see the progress.

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Bryan Marianito
Bryan MarianitoWA
  Fair Incentive Verified

I want to express my gratitude to Chelsea Indriolo for her invaluable assistance and guidance during my pre-start meeting for my upcoming house build. She exceeded my expectations as a client administrator. Although I struggled to make the best choices for the design, color schemes, arrangements, and priorities, Chelsea expertly guided me through… Read more ·  1

the entire process. She provided a clear explanation of the house plan, including the electrical layout, and encouraged me to ask questions while offering helpful advice.

I highly recommend Easystart Homes to anyone looking to build their future home in Western Australia. My experience has been overwhelmingly positive, and I feel confident knowing that we are in great hands as we move forward with our home build!

God bless, and more blessings to come!

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Max m
Max m
  Verified

Best building company i have come across – Just had a PCI done today for my first home and everything turned out to be great just some minor stuff that need to be touch up but over all it was good experience building home with this company, it’s only took them 9 months to finish the house and everything turn out awesome and professionally done. Every step of the way they always had someone… Read more ·  1

to lead and show you how everything is done which is really good for me as this is my first time building/owning a home. I will definitely recommend this company if you looking to buy or build one. And i will definitely go for them again if i want another house.

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Chloe Davies
Chloe DaviesWA2 posts
  Fair Incentive Verified

Amazing! – Easy start estimated our time of build to be 11 months from slab down… just 7 months later we have the keys to our new home. We are absolutely blown away with how hard the team worked to ensure our house was completed prior to Christmas. Mike the supervisor was absolutely brilliant the whole way through! Thanks easy start, especially Mike and Sheena. You guys were brilliant! Show details ·  1

In-depth reviews

Linda
LindaWA2 posts
  Verified

Mohit Kumar, New Home Consultant, for Easystart Homes. Mohit is the person to see, exceptional service, beyond exceptional communication, everything you could want in a New Home Consultant, completely honest, friendly, upfront, extremely professional, always willing to help & goes above and beyond to assist. Mohit helps the dream of owning an… Read more ·  1

affordable house come true. Other people told us that our daughter who has been saving for 9 years now, that she could only afford a tiny unit. Mohit was honest & told us what needed to be done to make her dream of owning a house come true and he worked tirelessly to help us make it happen. He goes out of his way to meet when convenient to us & is always there when we need him, answering every text & email so promptly. We have never had to follow up or chase anything, Mohit is such a proactive communicator, he kept us up to date every step of the way. Mohit was so amazing, that we have just gone back to see him in this past week to assist our second daughter buy a block to build. Mohit's incredible work ethic, connections & hard work is now making dreams come true for our second daughter too. We are just at the beginning of our building journey, but so far Mohit has made things so easy, I have really enjoyed the process so far because of Mohit. Don't go anywhere else, I have already recommended him to friends, speak to Mohit Kumar, New Home Consultant, Easystart Homes, 0435 542 147, mohitk@summithomes.com.au We first met Mohit at the Easystart Display home, at 8 Serpentine Road, Baldivis. I recommend you go see him.

Hilina
HilinaWA
  Verified

We’ve had such a great experience working with Oscar from the very beginning of our build journey. What stood out to us most was how genuine and honest he was throughout the entire process. At no point did we ever feel pressured or like he was just trying to “get the sale.” He was always calm, patient, and incredibly easy to deal with, which made… Read more ·  1

what can be a stressful process feel so much more manageable.

Oscar took the time to explain everything clearly and made sure we understood every step. He never rushed us and really allowed us to take our time with all the details, which we appreciated so much. No question was ever too much, and whenever we needed something or had a concern, he was quick to respond and always on top of it.

His knowledge and professionalism gave us a lot of confidence, and it honestly felt like he genuinely cared about getting the best outcome for us, not just closing a deal.

We’re really grateful to have had Oscar guiding us through this process and wouldn’t hesitate to recommend him to anyone building.

Sas G
Sas G
  Verified

I think the building journey for any first home builder/buyer is daunting and terrifying. We secured our land early but were stuck from there. Every other builder we contacted told us we could build the bare bones of a house and that would be it. Defeated and ready to give up we went for a wander through display homes to try and picture what a… Read more ·  1

house without flooring or painting may look like, and that’s when we walked in to the easystart display home in Alkimos and met Tom.

Tom is knowledgeable, welcoming, understanding and has your best interests at heart. He reviewed our budget and gave us several designs that met our needs and included absolutely everything to make a home liveable.

When we went backwards and forwards on floor plan specifics Tom was accomodating and ensured to walk us through the costs and sacrifices of those changes. He always drew us up several options to the changes without being asked and was thorough in making sure we understood exactly what we were signing.

If it wasn’t for Tom’s professionalism, and genuine personality I don’t think we would be building at all.

Thank you Tom for making what felt so impossible possible. We couldn’t be more excited for the journey ahead and take great comfort in knowing you will be there to guide us the whole way through!

Positive reviews

Alvin C
Alvin CWA2 posts
  Verified

I can’t recommend Shawn highly enough. From day one, he believed in me when others wouldn’t and genuinely went above and beyond to help make everything happen. Throughout the entire process, there were plenty of changes and challenges along the way, but Shawn was always patient, professional, and willing to work through every detail with me. What… Read more ·  2

really sets him apart is that his support didn’t stop once the deal was done. Even afterwards, he still answers my calls, picks up the phone, and is always happy to help with any questions or concerns. That level of service is rare these days and shows how much he genuinely cares about his clients.

If you’re looking for someone who is honest, reliable, and truly committed to helping you, Shawn is the person you want in your corner. Thanks again for everything, mate.

Alvin and Kiahara

deepakraj s.
deepakraj s.WA
  Fair Incentive Verified

Jess was exceptional throughout our journey Her communication was clear, professional, and prompt, making the entire process stress-free. She always went above and beyond to help, answer questions, and ensure everything ran smoothly. Highly recommended! Show details ·  1

Beka
Beka2 posts
  Verified

Walked into the display home, started chatting to Brian and straight away had a great feeling about the experience. Brian took the time to ensure I knew how Summit works, what products they use and the brands. When it came to house designs, he ensured he asked all the questions necessary to find me the right fit and how they could be altered. The… Read more ·  1

experience has been great so far with all costings and time frames upfront and no secret surprises. Would recommend to others.

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Negative reviews

Guy F.
Guy F.3 posts
  Verified

From Great Start to Handover Headache – I am unfortunately forced to revise my initial positive feedback on Summit Homes (Easystart). Since the handover in December, the experience has shifted from professional to amateur. My investment property has been sitting vacant for over two months due to a series of avoidable blunders: • Communication Failures: The builder failed to notify the… Read more

fencing contractors that site obstacles were removed. This lack of coordination caused significant delays in completing the fencing and landscaping. • Utility & Landscaping Issues: The water supply was shut off due to a reported leak, but the lack of resolution has resulted in the rear lawn completely dying. It is clear the lawn hasn't received water since installation.

I am currently stuck with a property that cannot be tenanted and a dead backyard. I expect Easystart to take accountability and fully replace the rear lawn once the water issue is resolved. Disappointing finish to what started as a promising journey.

Easystart Homes
Easystart Homes    

Hello Guy, We acknowledge your review. Our… Read more (+1 reply)

Erin K.
Erin K.2 posts
  Verified

Dishonest and no Integrity- just want your money – Made an enquiry with Easystart online as a young female first home buyer and was put in touch with my sales rep ([Name Removed]). Immediately was upsold to purchase with New Generation Homes and [Name Removed] had his broker look into my finances and [Name Removed] told me a certain amount I could afford to build, taking into account a future… Read more

property that I had to settle. I met the broker briefly but all the information from the broker was expressed to me verbally through [Name Removed].. Was then pressured to sign a PPA before price increases before even having a floorplan locked in.

I found out by talking to another broker and then contacting Summit's broker directly that he had not advised I borrow such a high amount, so I was then unable to proceed with the build. Had this been made clear in the beginning I wouldn't have proceeded to purchase the land that I did. If I did go ahead with the build I stood to lose $55000 due to the sales agent's irresponsibility and unprofessionally.

After asking [Name Removed] about the borrowing amount, he suggested that I still go ahead with the build and take out aspects of the house (Aircon and other extras) and pay cash to the builder. He also blamed me for buying such expensive land (even though his advised borrowing capacity allowed it). He never acknowledged his error and in fact encouraged me to continue with a purchase that I couldn't actually afford. There was no thought to my future circumstances at all, no real care for me as a person. [Name Removed] also sent me a friend request on Facebook despite me never inviting it - he had no reason to as he had my email and phone number to communicate. Very unprofessional and would never recommend to anyone.

DANIEL B.
DANIEL B.WA
  Verified

Beautiful house – The house exceeded our expectations and the supervisor Scott was great. I have give 3 stars because our initial building consultant left and communication became a problem until towards the end of construction. Show details

Recent reviews

Sarah
Sarah
  Fair Incentive Verified

We are extremely happy with the service provided by our Home Consultant, Mohit Kumar, from Easy Start Homes. From the moment we decided to proceed with building our home, Mohit guided us through every step of the process. He took the time to understand exactly what we were looking for, both in terms of location and the type of home we wanted to… Read more

build. Thanks to his knowledge, dedication, and support, we were able to secure land in the area we had hoped for.

Throughout the entire journey, Mohit kept us informed of every stage of the process and was always available to answer our questions. He regularly checked in with us to ensure we had everything we needed and made what could have been a stressful experience feel smooth and manageable.

His professionalism, communication, and genuine care for his clients have been outstanding. We are about to begin the construction phase of our home and could not be more grateful for all the assistance and guidance he has provided along the way.

We highly recommend Mohit to anyone looking to build their home. Thank you for making this experience such a positive one.

Steve M.
Steve M.WA
  Verified

We had our pre-construction consultation with Laura who was fantastic. With so many options to choose from, it can be overwhelming. However, Laura made the whole process easy and fun. She also has a great eye for design and helped us color match when we got stuck. Easy start with Summit are true professionals and you feel like you're in good… Read more ·  1

hands right from the start. Good communication, easy app to choose your pre-start selections. Then when we had our pre-start meeting with Laura, it was cool to see what we chose in real life. That's when you can really start to see your build come to life. Highly recommend Easy Start Homes with Summit and thank you to Laura Bennie for a job well done!

Natalie M
Natalie MWA
  Verified

I’ve had such a great experience right from the very start with Oscar. As a single mum trying to start all over again Oscar has gone above and beyond for me with helping ensure I secure land and then with the design of the build all within my budget. Oscar took the time to explain everything from start to finish of the process clearly and made… Read more ·  1

sure I understood every step. At my last meeting with him he never rushed me and answered all the questions I had. He is friendly, professional, easy to talk to and has an immense range of knowledge. I feel he really cares and wants to help me get the best I possibly can. I am excited for the rest of the journey ahead with Oscar and the Easystart team. Would definitely recommend him to anyone wanting to build.

Phil Gabby N.
Phil Gabby N.2 posts
  Verified

For the second time, Shawn Lewis has come through with the goods on behalf of Summit Homes! At a time when new builds make people nervous, Shawn and the team at Summit Homes kept communicating constantly, and answered all my questions and concerns. Shawn is an example of how good customer service should be in the building industry! Show details ·  1

Annie .N
Annie .NWA
  Verified

Got our keys today! I have previously left a review however I cannot rave enough about how amazing our experience has been. From the beginning Shawn took any stress out of the process. He took the time to listen to our vision and went above and beyond to secure the last titled block available for our vsion to become a reality. It is because of… Read more ·  1

Shawn's knowledge and experience in this field that we are moving into our first family home. Lacey kept us in the loop with all updates and making sure we were involved in every step of the build and guiding us along. On site, David's attention to detail made it clear that not only does he care about the quality of our home but that Easy start/summit really want their team to provide an 'easy start' and a quality built family home. Shawn, Lacey and David I canot thank you enough. You are a great team and I will 100% continue recommending you.

Gary
GaryQLD2 posts
  Verified

Shawn is the only person you should speak to when looking at buying and building your home. The quality of these homes are awesome and Shawn spent a lot of time with us and nothing was to much trouble from before and after the build. Do yourself a favour and just ask to speak to him he is the best salesperson I’ve dealt with in any field yet. Great company and staff well done Easy start homes. 5 stars Show details ·  1

Project Home Builders

Find out how Easystart Homes compares to other Project Home Builders

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Mae Ann
Mae AnnWA2 posts
  Verified
Site Admin
Structural Integrity
Electrical & Lighting

I want to thank everyone involved in this project for achieving a successful turnover from start to finish. As first-time homebuyers, finding a property that fits both our budget and desired location can be challenging. However, Davide Coccia went above and beyond to help us find our home. He dedicated himself to searching for properties that… Read more ·  1

met our needs, and he succeeded.

We also want to extend our gratitude to our prestart, Cheryl Mampusti and the drafting team. They did an excellent job creating detailed drawings that helped us visualise what we wanted for our home and their invaluable advice during the planning phase.

Additionally, we would like to thank Deborah Morris, our construction liaison. She is a wonderful person who always accommodates our queries and excels at her job. Thank you to Haiden, our construction supervisor, for making sure everything on our checklist was completed on time.

We truly appreciate all your hard work and dedication.

32yo female
32yo female 2 posts
  Verified

My journey with Easystart Homes (Summit Homes Group) has been very positive and the main contributing factor are the team members I had the pleasure of having on my team. Hannah - my New Homes Consultant. Hannah's approachable nature where no question was a bother (and believe me, I had many) is what attracted me to choose Easystart Homes as my… Read more ·  1

builder. Hannah's personal and expert knowledge during the design phase of the house structure was very much appreciated and well received.

Jason - my Pre-Construction Coordinator was very thorough. His attention to detail matched mine. I very much appreciated the time that was spent during my Pre-Start meeting. I never felt rushed, which was so nice because there were a multitude of important decisions to be made about the house design. Jason reviewed each selection with me, providing explanations as needed and providing constructive input. No question was a bother. Jason is friendly, approachable, and honest, and he expressed appreciation for the stress and importance of all the decisions being made.

Deborah - my Construction Liaison. For the duration of the build, Deb always responded promptly and obtained answers for my questions. I could feel that she cared about me and my home that was being built. I had the pleasure of meeting her in person during Key Handover, which was super nice to put a face to the name. She is a person that you definitely want on your Build Team.

Hayden was my longest-reigning Site Supervisor and his building knowledge helped me out a lot with identifying defects in the house during PCI (practical completion inspection). I met with him 2-3 times on site.

Thank you very much Hannah, Jason, Deb and Hayden. You are a Dream Team for my Build Team. I have very much appreciated your work ethic and caring/advocating approach to me as the client.

As for the workmanship of internal works of the house, there were a number facets spotted that I was not so pleased about and required hard cleaning and some parts that I've not been able to remove. Such as paint splatter on the window frames, skirting boards, and hybrid flooring; silicon on the tiles that I cannot seem to remove despite purchasing various products.

Easystart Homes DO have a service/repair service on their Portal -- this allows the client to report "urgent" defects where tradespeople are allocated quite promptly to address the matter, however this has required me to take days off work. And the defect liability period is only 6 months from the first PCI meeting, rather than Key Handover.

Easystart Homes offer a 12 month build guarantee (which they met with 2 months to spare) and the prices are fixed from the date of signing the contract, which was fantastic.

Overall, a positive experience and I would recommend Easystart Homes as a builder. They have a very large show room which was very beneficial to access.

Billy M.
Billy M.WA
  Fair Incentive Verified

Professionalism, details, communications, quality are top tier specs. Congrats team summit/easystart for being the best of all! Thank you for assisting me on getting a house hassle free. Wishing you guys the best and more power. Show details ·  1

Ksenia K.
Ksenia K.WA
  Verified

We’ve had a great experience with Easystart Homes so far, especially thanks to our New Home Consultant, Mohit Kumar. During the pre‑construction and land‑purchase stage, Mohit was incredibly proactive — he even contacted the land developer himself to confirm key details needed for our future build. His advice throughout the process has been… Read more ·  1

valuable and timely. Mohit also provided detailed guidance on home design and helped us choose a layout perfectly suited to our block. Although we’re yet to start construction, we’re very happy with the support and service we’ve received to date.

Blake Harman
Blake HarmanWA
  Fair Incentive Verified

We have been working with Kepler at easy start homes over the past couple of months, when we first meet Kepler he was so helpful gave us so much advice worked through some designs we liked talking on cost and what’s included ect gave us a tour and explained the style studio. We spoke about Land and the requirements for the releases and always… Read more ·  1

checked in before and after the releases and in this crazy time when we finally managed to secure land after a few releases of being unsuccessful, we then met up again and went through the design and the changes we are wanting and was more then happy to spend the time to run through and change the design to suit. Kepler has been amazing from start to finish and would highly recommend him to anyone looking to build Thank you very much Kepler we really do appreciate all you have done and look forward to the build

Lovemore R.
Lovemore R.WA
  Verified

We are truly delighted with the service we are receiving at Easystart Home; everything is being handled with utmost professionalism. Jess Aureliano, our consultant, is exceptionally helpful and demonstrates extensive knowledge, covering everything from plans and designs to the most intricate details. We are very happy with her service and her team… Read more ·  1

as we are building our dream home. She was instrumental in assisting us with land acquisition, which can be quite challenging nowadays, but with her guidance, the process was remarkably smooth and straightforward. I would wholeheartedly recommend Easystart to anyone seeking to construct something elegant and affordable, while minimizing stress.

Brianna D.
Brianna D.
  Fair Incentive Verified

I am currently in the pre-construction phase of building my first home, and so far it has been an excellent experience working with EasyStart Homes and Ian Rowson. Ian has been absolutely wonderful to work with from day one. His communication, expert guidance and support have been invaluable. He has been incredibly knowledgeable about what… Read more ·  1

options are available to me as we discussed changes I wanted made to the house plans - all of which were accommodated and have resulted in a finalised plan which suits my needs and wants perfectly. I have been particularly impressed with Ian's efficiency, responsiveness and patience as I have been muddling through the build process for the first time. I can tell than Ian is dedicated and genuinely cares about helping me make the right decisions for my first home. Ian has made the whole process so far smooth, stress free and a lot of fun, and I'm looking forward to working with him as we progress to the build stage!

Josh W
Josh W
  Fair Incentive Verified

We are in the preconstruction phase of our build with EasyStart (Summit). Having reached out to a few building companies EastStart was our second team, approached for a house and land package. From day one with our initial contact with Terri, to the consultation and services provided by Oscar we have had amazing support. Oscar is approachable,… Read more ·  1

friendly and a wealth of knowledge when it comes to preparing to take that step in building your first home. Any questions we have had, have been answered quickly with consistently. Oscar has been working with us closely to understand our individual wants/needs and has provided regular updates throughout our land purchase process. We look forward to continue working with Oscar throughout our house build journey.

Josh and Ash

Fran F
Fran F
  Verified

We are at the pre construction phase of getting our first family home when we honestly had no idea if it was even possible. Right from the get go Oscar was so easy to talk to and we really felt he took the time to listen to our situation and guide us along as we had so many questions to ask. Communication and trust are the foundations of great… Read more ·  1

team work and we feel we have this with Oscar and the team at Easystart Homes. We're excited for the journey ahead.

Jamie P.
Jamie P.WA
  Fair Incentive Verified

My partner and I have had an awesome start to our first home journey thanks to easy start, from the non pushy sales team/agents at the display homes, to the crystal clear build/contract guide we experienced. We had a few meetings with various builders booked, as we wanted to gain a wide view of all the knowledge we could gain in this field. Many… Read more ·  1

of these meetings left us a little annoyed and felt as if we were digging for answers rather than being supplied a format as to how the whole situation should work and feel. We then met our favorite agent,Thomas Reindl, who made it so easy to understand the procedure and made us feel quite comfortable in asking whatever questions even if we thought they were abit dumb. We were thoroughly impressed with this interaction and especially because it ended up going for about an hour over the scheduled time which didn't phase Tom at all and made us feel very privileged to have him guiding us through our questions. Overall, very impressed so far and cannot wait to see how our first home comes out and what myself and easy start can achieve together.

Sarah
Sarah
  Verified

My partner and I have recently started our journey to building our first family home. Despite it being very daunting, our New Homes Consultant Tom Reindl has been calm, reassuring and informative throughout the whole process so far. Tom has been able to explain everything in a way that makes sense to us and is relevant to our family and our… Read more ·  1

situation. With Tom's incredible support, we were able to secure land in our very first land release! We had no doubt that he would go the extra mile to help us, and now we have been able to see that with the support he's given us already. We couldn't be happier with Tom's service and we are so very glad we have him to guide and support us along the way. We're so excited to continue this journey with Tom's assistance. Very happy customers :)

Prima
PrimaWA3 posts
  Verified

Lily M (Summit/Easystart) has been an absolute pleasure to work with throughout our purchase of our house and land package. From the very beginning, she was incredibly friendly and went out of her way to assist us immediately. She responds promptly to all our emails regarding the build with Easystart and always provides extra information whenever… Read more

we have questions.

Her support has consistently gone above and beyond, and her approachable, warm manner has made the entire process so much easier and more enjoyable. We would highly recommend Lily to anyone looking for exceptional service and genuine care.

Dean
Dean
  Verified

I engaged Easystart Hoes (a division of Summit) in early 2025 to build my future property. The Sales Consultant (Robert Hewerson) that looked after me was excellent. I made several changes to the plans, all of which were accommodated and handed throughly and without delay. I was very happy with the sales process, it was no hard sell, just helpful… Read more

answers to my questions. Robert was always available, quick to respond to any queries and was a pleasure to work with.

The sales process was further elevated with the involvement of Tania Dukes from "Exclusive Concepts. Tania is Robert's partner in this area of the business, and was of huge assistance in the selection of colours, tiles, benchtops, tapware, doors.... pretty much everything that goes into a new home. Tania attended a number of suppliers with me and also attended the product selection meetings at Summit in Myaree. I was very grateful for her attention to detail on a number of occasions.

The slab went down in mid May 2025, the "slab party" was held thanks to Robert and Tania. I was confidant that I was in good hands and had made a great decision to use Easystart Homes.

The following day I departed on a 7 month trip around Australia whilst the build was underway.

Throughout this time I would use the Client Portal to see what progress was being made. I was also introduced to Deborah Morris, the Easystart Homes Construction Liaison Representative assigned to my job. Deb was in contact every 2-3 weeks with a progress update. This was very re-assuring for me throughout my travels. She oversaw the updates to the Client Portal, especially the photos and milestones of events and milestones that had been achieved. Deb did a terrific job and was always quick with a response to any queries I had. The Client Portal is an excellent tool for all.

I must also add that throughout the build I was additionally supplied with property progress photos from Tania Dukes and Robert Hewerson. This was further re-assurance that all was OK and there was ongoing follow-up. As I was travelling I was very grateful for these updates. My grateful thanks to Tania and Robert again. Tahlia Paul form Inclusive Concepts was also now involved to assist when required with the property landscaping and other duties.

The build was progressing well, faster than I anticipated. I arrived back in Madora Bay in early December, to find the property nearing completion. I was very excited to see the property for the first time, in person. As expected things slowed down over the Christmas break.

Deb Morris was in regular contact, and by mid January Robert and Tania accompanied me for an informal viewing. It was first formal inspection with the building supervisor, Josh, went very well. There was little to comment on or rectify, Josh was clearly on top of the build progress and I was impressed with his professional approach and positive attitude. Nothing was a problem, he was very helpful and explained many of the property features to me. The second formal inspection with Josh went as expected and I collected the keys from Summit in Myaree later that day. At this meeting I finally met Deb Morris, and was able to thank her for the work she performed in keeping me advised of progress.

In summary, the whole process from property selection, pricing, pre-start selections, building progress updates, regular communication and finally key handover was excellent. This was a great example of excellence in customer service.

My grateful thanks to Robert, Tania, Deborah, Josh and Tahlia for their work and ongoing follow-up. My thanks also to the workers that built the property. They have done a terrific job.

Needless to say, I would thoroughly recommend Easystart Homes (Summit) to any prospective buyer. Dean Rackham. 31 Jan 2026

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