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vI attempted to return a wired Xbox controller that was sold to my youngest son as a wireless controller => he wrapped it for my eldest son’s birthday. At unwrapping the present, it was obviously wired, so not opened. Following lockdowns etc the April purchase was returned by me in august => “the return is outside of return policy time”.
terrible service, ? breaking the law
I attempted to return a wired Xbox controller that was sold to my youngest son as a wireless controller => he wrapped it for my eldest son’s birthday. At unwrapping the present, it was obviously wired, so not opened. Following lockdowns etc the April purchase was returned by me in august => “the return is outside of return policy time”.
Refusal by staff to follow consumer law
Absolutely trash company
Bought an expensive "new" steering wheel that has stuff missing. Wouldn't refund me or exchange for credit even though I called them back the same day. Box was opened was their excuse. Pigs.
Just like JB HI FI. Fantastic service in store and online
EB GAMES is a great company. They have loads of stuff, less than JB HI FI but they are on the same level as JB HI FI. The customer service is brilliant, they reply almost immediately online and will help you with any questions you have. In store they are super friendly, helpful and accommodating. They always dispatch the items almost immediately, usually on the same day if ordered before 3PM. Their items arrive fast and in good condition. Never had a problem with this company and will continue to buy from them for many future years to come.
Best customer service
We went into the Cairns Central Store today and the young man that served us (sorry I didn't catch his name but he had an American accent) was extremely helpful, knowledgable and I'd like to thank him for the level of service he provides. It is rare these day (especially in Cairns). Even my 16 year old son commented on how helpful he was. Thank you.
EB Games Springwood Brisbane
Excellent customer service on the phone and in store.Very friendly,
patient and helpful in helping us find what we were looking for. We
really appreciate all the effort.
Aaron went above and beyond to help us out today.
Never use their reboot services. Absolutely trash. Waited at least 4 months still haven't received my product. Totally wasted money and time.
Reboot repairs- Don’t bother
Had my PS4 Pro go into safe mode cycle. Sent it away for 2 weeks to be “repaired” Came back with the exact same problem. Sent it back 24hrs later, and it came back 2nd time, (9 days later) apparently with a new hard drive that magically has the exact same issue. Eb staff have been great about it, but a complete waste of time
Discusting poor service is ruining eb games
I ordered an iPhone 8 from eb games and it has taken months for it to still not arrive in the store for pickup this is disgraceful and discusting customer service from eb games that I will not put up with. The phone took ages for them to order but they did not even order the right phone the dumb tiny brained employees have obviously dropped out in preschool don’t know how to order the correct phone. Then I waited for like 2 months for them to ship it to the wrong store about 45 mins away from the eb games store they were supposed to ship to. Th...ey said it will take about four days to ship but the last time they said that it took months. Eb games is probably so poor because of all the bad reviews they have that they have to get someone to ride a push bike to ship the phone. Eb games sucks their customer service is soo tragic and wants to make me crawl in a hole. Nobody should order anything from this reckless piece of crap store unless you want to wait a year for anything you buy.
Bad Prices and Faulty Products
My experiences with Eb games were great until I started buying from them. I have four points that I want to say about how my experience went from good to bad. 1. The costs are so much higher than they should be. 2. All of the items I have gotten from the place are faulty and break. 3. I got a refund on one of my items and the refund that I got was also faulty, it went from a broken mic to a headset, the left ear had static noise and was constantly cutting out with only my right ear working. 4. My mouse has a broken scroll wheel and they will not let me return it. You are better off buying pre-owned gumtree items.
Pre-ordered a PS5 on 18th September 2020, have had not one bit of feedback from EB. I’ve called a few times only to get smug and unhelpful responses.
I will never shop or use EB again, all their games are more expensive than JB and Big W and the staff have no idea
I walked into Eb gays and no one cared that I was there and then and then some person came up to me and said I can't eat in the store which soooo rude because I'm married to food so like people better start to care or I'll make a vegan song on tiktok.
A complete Rip off
EB games one of the worst gaming stores around. Preowned games are nothing more than a rip off. When you trade in a game at EB Games they will offer you basically nothing for your trade in, you'll be lucky to be offered $10 yet Eb will resell a traded in game at huge mark ups and for a few dollars less than the retail price of that game being new, $50 $60 and more for a used game, Its a sham.
Go on their website and preowned games cover 90% of Titles.
EB Games "Save & Trade" motto is nothing but marketing nonsense and blatant fraud, you as...
Eb Games is terrible
They never no whats going on, asked them to fix my email and account for ages and they dont no whats happening, massive delay on the ps5 ordered it months ago and havnt heard anything back while jbhifi started there second batch of pre orders couple weeks ago and people already have picked them up while eb games has nothing, you would think they would be stocked up with consoles and everything since its a game shop, never shopping here again
It’s been nothing short of good for me
I’ve never had an issue with online orders, click and collect or physical store buying, I mean I was given a case one time w/o a disk but I’m ultra vigilant and I opened the case in the shop next door and rushed back, no issues.
They are more expensive, if anyone reads this, check other stores prices and keep that website open, as long as the product is in stock, show them the photo and done. I always get my names for $50-70 instead of $80-100.
I’m always treated well and with respect and they always chat me up a bit and they smile and I feel valued and that’s great. Don’t like stores that don’t value the customer and make you feel bad for being in their store.
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