- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
Reviews with attachments
ECCO Multi-Vent shoes less than 2 months old, torn at the front of the shoe. Ecco originally said shoes were not covered under wear and tear. Sent an email raising the issue again as they're only 2 months old, and they said shoes had shown a tear which does not fall under warranty. By the way these are $400 shoes, less than 2 months old, worn 3… Read more · 4
times (shoes still look new). The shoes themselves are extremely soft and fragile at the forefoot, especially because of the perforations. I was offered a $50 online credit. This is useless as I do not have any intention of buying another pair, as these shoes serve one single purpose for me. Asked for the $50 to be refunded, so I can try and have the shoes repaired locally, and was also denied.
Unfortunately I won't be buying Ecco shoes again, as the after sales support is horrendous for such an expensive pair of shoes. I advise people to do the same, and look at other well supported and backed brands such as ON, Merrell, and Salomon.
Update: I received an email from a manager at ECCO looking at finally resolving this issue. My shoes were sent back for assessment and after assessment a new pair was sent.
I am pleased with the service finally ECCO offered, however it is unfortunate it took this long.
UPDATE: ECCO management reviewed again the current problem and came up with the best solution forward to replace the pair only in specific instance as customer appreciation. It s great experience but it took a bit longer than normal process. With 6 boxes over the years I am still happy with the company and their products. Thank you. ORIGIANAL… Read more
REVIEW: the AI review at the bottom hits the problem with nail into the head. One of the worst corporate customer services. I have bought the sandals a while and even though, they're out of warranty, they were absolutely fine with most labels still in place and sole being in perfect conditions. they have been worn may be 30 days per year over 3 years. the tear is in completely wrong place and clearly production/design issue. nevertheless the customer service even did not bother to offer minimal compensation as a credit to the old trusted customer?!???
Ecco shoes in Australia receive mixed reviews, with many users praising their comfort, quality leather, and immediate wearability, while others cite issues with durability and quality control, sometimes experiencing premature tearing or sole problems. Warranty claims have also been a point of contention, with inconsistent customer service across different stores. Comfort and fit are generally well-regarded, particularly for wide feet, though some models lack arch support
Ecco Australia after-sales service – I purchased a pair of brown leather (extremely comfortable) Ecco sandals some 10-12 years ago but did not wear them straight away. They were put in a box in a cupboard while I wore out another pair I had. On my recent trip to Europe I decided to take the Eccos with me but found that some of the rubber had broken apart and also the sole became… Read more · 1
loose. Gluing them overseas was not successful and because they became a trip hazard I threw them away. On my return to Australia I thought I would give Ecco some feedback, but not make a claim as they were well out of warranty. I sent them photos of what happened and to my surprise they offered me a $200 voucher. What other company would do that?? So I am buying either another identical pair of sandals or one of their boots. Highly recommend their product and their after sales service
Ecco customer service the best – Stitching on a pair of Ecco sneakers came undone five months after purchase they arranged for free return postage and sent me a new pair. The customer service officer was wonderful explained what I had to do and it was very easy to follow the steps they outlined, a pleasure to deal with a company that has trained it staff so well. Also I had bought these shoes on sale and it didn’t make a difference, very happy with Ecco service Show details · 1
Favourite sneakers – Accurate size comfortable from day one great quality love every pair I have bought Show reply
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Ordered the women’s version but received the men’s model instead. Size and colour were correct, but the product did not match the listing description. Buyers may want to double-check the version before ordering. I ordered the ECCO Women’s Multip Sneaker (Black, Size 7.5) from the official ECCO store on Amazon, but the item delivered was the men’s… Read more
version instead.
While the size and colour were correct, the product did not match the women’s model shown in the listing. As the men’s and women’s designs differ, this made the shoes unsuitable for me.
This was disappointing, particularly when ordering directly from the official brand store. I am leaving this review to highlight a product/listing accuracy issue so other buyers can double-check before purchasing.
Bought directly from ECCO online. The pair arrived with visible wear on the outsole and obvious signs of prior use on the footbed — not what you expect for a “new” item. Photos attached. Sharing this so others can inspect immediately upon delivery.
Thank you for reaching out and I'm sorry to hear of your… Read more
Latest follow-ups
I love the shoes I bought. They are so comfortable. I only take them off to go to bed! The process was easy and they were delivered quickly. Best investment for my feet. Show details · 1
Follow-up · I have now increased my shoe wardrobe to six pairs. I gave away most of my other shoes as don't wear them anymore. They are wonderful to wear even in winter my feet don't cold.
I purchased 3 pairs of shoes from the ECCO online site, which two pairs were incorrect on the confirmation. I have not received the shoes as yet, but I have spent the last two days sending emails to there support team to correct the issue. To… Read more
receive a reply today that there is nothing they can do to stop the order. I find the level of service provided by a premium supplier to be completely sub standard. For the record I did not want a refund I just wanted the order fixed and now I have to wait for the wrong shoes to turn up and take time out of my day to return them whichever way I can. This all could have been avoided if ECCO had someone on customer support actually supporting there customers.
Follow-up · Due to the fact they sent shoes at different times, I took two pairs back to the nearest store which was 25 minutes away by car. Got a refund on those and kept the others as I did not want to drive back. Ecco took no responsibility and said it was my fault. Even though I sent emails with proof. They just danced around it. At least I know where you stand with them.
In-depth reviews
- +1
Don't trust your eyes! – I have bought two pairs of shoes from Ecco in separate purchases. Both of them came in a wrong colour!! When I called them to ask the reason and to replace them, both times the operators only replied that the code is right and we sent you the right shoes!! I explained them that the colour showed in the website and the colour description is… Read more
different, they checked the website and finally accepted but they only told me to return them for refund (which need to go and wait in a long queue these days in a post office)!!. They said if you want the other colour you should order a new one. I told them I bought them in a promotion and why should I pay full price now! Also, if the code is right then how can I trust not to send me another wrong colour!!? I will attach the photos and you can compare. One of them supposed to be White and it is completely Pink! The other one should be light brown (cocoa, as mentioned on the website) but it is dark brown (mocha, as mentioned on the website) This was very disappointing experience with Ecco. Never buy anything from their online store.
Extremely comfortable ECCO women’s sandals – I now have a number of ECCO shoes and they are extremely comfortable. The first pair I purchased were for an overseas trip where I knew I would be doing a lot of walking on many different surfaces. I bought a pair of ECCO Flowt sandals in tan and they were amazing! I wore them virtually every day for a month’s travel around Italy. They were very… Read more · 1
comfortable, firm and supportive on my feet and felt safe on different surfaces and in different weather. While in Italy, I also received a number of compliments about them from other tourists and locals and recommended the ECCO brand. Amazingly, my usual aching legs did not cause me any concern for the whole time I was away and wearing these sandals.
Since then I have purchased a second pair of the same ECCO Flowt Sandals plus a pair in another colour because they were so good. I’ve also bought two pair of ECCO Sneakers in different styles/colours.
I highly recommend ECCO shoes! They are extremely comfortable, easy to care for, light to travel with and there are many stylish designs so I feel good wearing them and look fashionable too.
Staff on the ECCO team have also been outstanding. They have quickly followed up on my enquiries and responded in a most friendly and supportive way. Special thanks to Michele, Jane and the great ECCO Customer Service Team for supporting me with a damaged shoe, I will definitely be buying more ECCO shoes.
Great customer service experience – I contacted ECCO customer service due to the soles on a pair of sandals I bought a few years ago starting to disintegrate. The sandals had not been worn a lot and the leather was still in excellent condition. The moulded sole that the leather was sewn onto had cracked at the sides and the bottom of the soles had started to 'rub away' when touched.… Read more · 1
Right from the start Michele at customer services was very respectful in her reply email and asked me to send in photos etc of the sandals. She then asked me to send them to ECCO by Freepost so that they could assess what had happened. I was very pleased when they responded and said that they were going to replace the sandals and I just needed to choose a similar pair online and let them know. The online site was very easy to navigate through.
The replacement sandals arrived quickly and I am more than happy with the excellent service I received from ECCO. From my first contact with them on their website through to me receiving the sandals was less than a month. My new sandals are of excellent quality and I look forward to many years of use. I will definitely look to ECCO for future purchases.
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Positive reviews
Excellent customer service in addressing an issue with a pair of shoes ( returned for assessment ) that resulted in Ecco providing a replacement pair. This focus on customer gives a very high level of satisfaction and will continue to purchase Ecco shoes Show details · 1
Amazing service of Ecco Australia ! I am very happy with their service for shoes faults in AU. I have using ECCO shoes over 10 years in DK, SG, CN and AU and recommend families and friends to buy ECCO. Show details · 1
My Ecco Pot Bag developed loose strap stitching after a couple of months of wear. ECCO handled the warranty claim promptly and without fuss. Free return postage was provided, the bag was assessed within a week, and I received a replacement within two weeks of returning it. I appreciated the clear communication and smooth process. Show reply
Negative reviews
Purchased a pair of size 44 from this Ecco - clearly not the same as other sized 44 from this company. (Have purchased shoes from them in this size). Refused to replace with bigger size as outside 30 day return policy, never worn as such. Very poor Show details
Hi Robert, whilst our sizing is fairly standard across most… Read more (+1 reply)
Rude customer service. Gave me an unsatisfactory answer to a query then ignored all further emails from me requesting fuller information. Pathetic and unprofessional attitude towards customers.
Thanks for providing feedback, Google U. It seems your… Read more (+2 replies)
Bad Costumer service – I ordered a pair of shoes online from Ecco, but I received the wrong item. When I contacted customer service, they instructed me to return the incorrect item before they would send the correct one. This was on a Friday afternoon, and the post office was crowded. I politely requested they send the correct item first, and I would return the wrong… Read more
one as soon as I could.Instead of accommodating my request, I received a call from the Bondi branch, telling me I should drive 40 km to pick up the shoes myself. This was highly inconvenient, and when I explained this, they were unresponsive.When I emailed again, expressing my frustration and describing their suggestion as a "fantastic solution," they deemed my choice of words as disrespectful and stopped responding altogether.This experience has been frustrating and disappointing. The customer service was unhelpful and lacked flexibility, causing significant inconvenience. I will think twice before shopping with Ecco again and advise others to be cautious about their customer service approach.
Hi Farshad, We are in agreeance that unfortunately you… Read more (+1 reply)
Recent reviews
Ecco Customer service was excellent and quick. I had an issue with a pair of golf shoes and returned them to Ecco 6 months after purchasing from a physical Ecco store in Sydney. Shanna quickly responded to my email, I mailed the damaged shoes back for free and then I selected a replacement pair on line. They are being mailed out to me today Show details
After I had purchased a pair of ECCO BIOM 2.1 X Mountain shoes online I discovered an issue related to how they fitted me. I contacted ECCO and have received an excellent response from Michelle in their Australian office, despite the problem being unique to me. Michelle has been very responsive and extremely easy to work with. Customer service such as this deserves to be recognised. Thank you Michelle. Show details
My ECCO shoes puchased over the years have included golf, walking, casual and sandals. All shoes purchased have always worn well and held their appearance. However, with a recent purchased, I was unhappy with the wear of the inner sole of the shoe. On sending a photo to the online Care Team I received a reply paid address to send back my shoes… Read more · 1
and, upon inspection of the shoes, I was give a refund as a goodwill gesture. I could not have been happier with the prompt and friendly service that I received.
Find out how Ecco Shoes Online store compares to other Footwear Shops & Brands
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Recently I had to return some ECCO golf shoes which were no longer able to be worn. I purchased a new pair but as a gesture of goodwill, I was offered a replacement pair of ECCO shoes. I selected a pair of loafers, tried them on at the Camberwell store for size (the Manager there was most helpful) and then ordered them online. They arrived within… Read more · 1
4 days and I LOVE them! I have been purchasing ECCO shoes (walking and golf shoes) for a number of years and have walked thousands of kms in them. They are durable, high quality and comfortable. I am very impressed with their customer service too. Highly recommend ECCO.
Jane from the customer service online team is fantastic. Her prompt replies and follow up exceeded my expectations. Would absolutely recommend Ecco shoes and their follow up customer care. Show reply
The Ecco Golf shoes tore along the stitching around the instep of the left shoe. Ecco responded very professionally and in a timely manner to my concern. A replacement product was offered within 10 days of me sending the damaged product back Show details · 1
In the past 4-5 years the soles of 5 pairs of my Ecco shoes/sandals have disintegrated. I wrote to Ecco to tell them of this and sent photos of the last two pairs of sandals. I received prompt attention from your company and the offer of a pair of shoes as compensation. The new shoes arrived yesterday well within the time I was told to expect… Read more · 1
them. They are exactly as ordered and I will enjoy wearing them I am sure. I have been very impressed with the promptness of your service and the pleasant manner in which this has been conducted. Thank you.
I reached out to ECCO re warranty on my purchased sneakers (Dec24). The process via email, re instructions to free post ,(after proof of purchase) , the acknowledgement of warranty & a goodwill gesture to replace my sneakers was a pleasant surprise. A commendable company to deal with. Show details · 1
I had an issue with my ECCO ST1 Hybrid shoes and reached out to ECCO customer support. They not only guided me through the process but also replaced my shoes after assessment. I am truly impressed with their post-sales support and highly recommend them. ECCO provides not only great products but also exceptional customer-centric post-sales support. Kudos to Jane and Team ECCO! Show details · 1
I recently discovered that a favourite pair of Ecco shoes, which were not overly old, had a problem with the join between sole and leather upper. I took them back to the store and they returned them to Head Office for assessment. Whilst they were out of warranty, Head Office made a goodwill offer to replace the shoes. Once I had selected a replacement, Ecco speedily dispatched the shoes. Good shoes and a good company to deal with. Peter B Show reply
I had a problem with the toe of an shoe falling apart. Messaged online chat who requested photos and receipt. They Sent me a free post address and asked for the shoes to be returned and I was sent website address to choose a new pair. No hassle. Just an apology as Ecco shoes should last more than 14 months. Fabulous service. Original sandals… Read more · 1
were $113 and new ones $131 and not a problem. New ones being sent out today. Cannot rate their customer service high enough. Well done Ecco.
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Hi Cherry, I'm sorry to hear you did not have a good… Read more