Ecco Shoes Physical store

Ecco service was fantastic! I bought my first pair of Ecco golf shoes 2 years ago as they were recommended to me by another Ecco wearer. Unfortunately the upper recently separated from the sole. . I dealt with Jane online who informed me that Ecco would replace the shoes at no cost. I visited a store to confirm the correct size and style and dealt… Read more ·  1

with Sophia and Emunza and the service was second to none. I have now worn the replacement shoes yesterday and they are even more comfortable than the earlier pair I had. Comfort is important to me as I have a problem with my right foot. If you want outstanding service and an excellent golf shoe that you must buy an Ecco golf shoe. BTW they are 100% water proof. They will cost a little bit more but they are worth every cent. You will be very pleased that you made the purchase.

Ecco supported me with an out of warranty replacement. I got a new pair of similar shoes. I am very happy with the service and the replacement shoes. Muchos satisfaction with their after sale service & support. Show details ·  1

Worst shoes I ever bought for 280$. Very heavy uncomfortable. And the laces keep opening up creating nuisance for me. My calf muscles pain due to the lifting of heavy weight of shoes. Dont buy it. They keep some st^pid technology names such as fluid foam and extract money. Extremely bad uncomfortable Show details

I just got a pair of off-road women's sandals for my upcoming trip to Italy. I've had terrible foot pain recently and spent around $1500 trying different shoes, even earthrunner sandals which only caused more pain. These instantly felt cushioned and comfortable and I've been walking in them all day. Just finished a coast walk and they're great. Might grab some sneakers before I go as well :) Show details ·  1

I recently purchased a pair of walking shoes from the Brookvale store. My assistant was Patricia. She was exceptionally caring and advised me on the best shoes for my feet, post surgery. I love my shoes and they are so comfortable. Show details ·  1

Ecco shoes are well made and comfortable – Ecco shoes are well made and comfortable. The store manager was helpful and efficient. If you can pick up some shoes that are on sale they become good value otherwise they are a little on the expensive side. Show details ·  1

Sole of shoe broken and coming away from the sides after just 6 months. Can't wear them when it's wet as it leaks. Absolute joke for the price. After buying them I realised they weren't comfy, but pushed through because I thought they'd at least be durable, given the high cost. Worst shoe purchase ever. Show details

I bought the ECCO multi-vent Men's Leather Gore-Tex Shoe (retail price $419.95) for a year and a half ago. A year into it and one of the shoe has already torn on the top with the other shoe giving way. Didn't even use the shoe that often. I contacted the store and customer service and was told they only provide one year warranty (I guess the… Read more

year warranty is to counter its poor quality customers reach out to around the year time). They also mentioned the top part of the shoes was torn due to wear and tear – how can a top part be worn out with a year? My recommendation is to invest in another brand for a much lower price that provide the same result. Very dissatisfied but this is how you learn about a products / brand quality.

Ecco shoes’ soles have a disintegration time – Surprised to see that my previous review has been deleted. Not surprised to see other reviews indicating experiences of shoes/ sandals and boot soles disintegrating as had mine. Certainly my patent leather sandals were well over 12mnths old but it was my 2nd pair of Ecco shoes where the shoe soles had disintegrated suddenly. Customer service offer… Read more

of $50 credit for an online full priced shoe is not helpful to someone who wears orthotics and needs to try on their footwear to ensure correct fit. Ecco shoes disintegrate even when uppers are in sound condition. Save the expensive cost- I certainly will.

Excellent Ecco service replacing shoes with a product fault – Excellent service from Ecco when I had a rare product fault with a pair of Soft 7 sneakers. The sole had started to peel from the front of the shoe after only 5 months. This is my 4th pair of Soft 7 sneakers so I knew this was unusual. One of my pairs is 4 or 5 years old so I know their longevity. Prompt response to my email with advice to return… Read more ·  1

to the store where I bought the shoes. Small hiccup when it turns out that shop had closed but another store in the same city was happy to provide a replacement pair of shoes with no problems.

Replacement experience with ecco – We had a great experience with shoe replacement at ECCO. After wearing the shoes for some time, part of the cover ripped. The shoes had been bought more than a year ago, and we were unsure if a replacement would be accepted. We went to the store, and they asked us to leave the shoes. The central branch then sent us an email and generously offered… Read more ·  1

a replacement of our selected shoes. It was the best experience we’ve ever had buying shoes. Excellent customer service—very satisfied and will definitely buy from ECCO again. We love you ECCO! :)

Replacing shoes that had failed! – Staff were exceptionally helpful with me finding a suitable replacement for my shoes .Not all designs were on display however overall still enough designs to satisfy my needs! Show details ·  1

High price but low quality and little customer service – Very bad quality shoes plus no customer service at all for after care. Don’t spend your money on this bad brand. I bought 4 pairs of shoes from them at a time cause I got recommended by a friend. Thought it’s a good and quality one. But it turns out that one of the pair is colour issue. Even though it’s a $320 RRP and I bought it for $176 when… Read more

it was on sales. My husband only wore in it maybe 5 time max as it’s only 2 months old. Contacted head office they said to contact the store. The store then assessed and said that its wear and tear issue and there is nothing they can do as it’s got nothing to do with manager fault. OMG so frustrated. We had never had this issue with any of our shoes before. This is the first time and given the price is over $300 for a pairs and it’s only 2 months old. All I can say is very disappointed with the brand and the staff.

Amazing customer service – My neighbour had an issue with a previous purchase. ECCO were just amazing, responding very quickly. They went ABOVE and BEYOND to resolve the matter. As a goodwill gesture they offered a replacement. I have never received such fantastic customer service and my neighbour is thrilled with the outcome. "Old fashioned" service does exist and ECCO supplied exemplary service. Thank you so much!!! Show details ·  1

Excellent service – I had a pair of Ecco golf shoes that was only 18 months old. These shoes had a small floor and even though out of warranty Ecco replaced free of charge. I am very happy with their service and will continue to wear their shoes Show details ·  1

No complaint dept, rude & abrupt – I have several pairs of Ecco shoes which, although pricey, have been good quality & comfortable. I bought a pair of trainers which I had a problem with. I first visited the store where the staff member was extremely rude. I then contacted Customer Services and was stunned to find out they don’t have a complaints department & don’t respond to… Read more

complaints, just refer it to their quality control- bearing in mind I was complaining both about the shoe & the way I was treated. I followed up & asked who would respond. Twice they have responded in an abrupt manner to say no action is required! I presume it’s automated. So no proper response in 4 weeks. ‘ Thank you for your message. Your feedback will be forwarded to our Quality Department.

We do not have a complaint center and your feedback has been forwarded, therefore we have no actions to follow up.

Wishing you a lovely day.’

Great Customer Service – I have been a long standing Ecco customer and recently had an unusual issue relating to a faulty sole on a shoe that was several years old. As I'd expected Ecco stood by their quality reputation and had no hesitation in offering to replace the faulty shoe which was done promptly and professionally. Show details ·  1

Faulty Boots – I returned a pair of Ecco boots because of cracking in the sole. The boots were over 2 years old. I was offered a replacement pair of any similar priced shoes from their range which I thought was rare but excellent service. Show details ·  1

Ecco Shoes Hurts You – Unfortunately, my feet, knees, hips and back are hurt because I use the worst shoes ever! Ecco! I paid $350 for it and was expected to get 5-star shoes around 2 years ago. Since the first week, I had pain and tried to return it but they did not accept it!! I am seeing specialists, I hope I can provide enough evidence to complain to this company. Besides all the above, the quality and colour are very poor! DO NOT PURCHASE THIS PRODUCT. Show details

Replced Faulty Shoes – Had an issue with one of my Ecco moccasin shoes. the tassel came off. I took the shoe to the store and the lovely girl there found my receipt from the computer and we completed a fault form. 2-3 days later received an email from ecco to say that my shoes are now through assessment. As a goodwill gesture from ECCO, they would like to offer you a replacement item at no charge. Thanks you Ecco... Excellent customer Servive Show details ·  1

Fantastic customer care – Even the item is out of the warranty, the service team still like offer a replacement of the product. Very appreciate the help. Thanks Show details ·  1

BEST SERVICE & OUTCOME POSSIBLE – After the BOA device failed, the store staff were most friendly & helpful in arranging an assessment and ultimate replacement by Customer Care Show details ·  1