eChoice

The worst service I’ve ever experienced – We submitted all our documents as requested and the application was submitted. Despite numerous attempts to get answers we never received a response or an answer from the team, we were ghosted by our mortgage broker! If your application is straight forward there shouldn’t be an issue, but any complicated application look else where. They did not… Read more

provide good advice at all. Now goes by Simon Smith Home Loans.

We have since gone with a different broker and have been approved with great customer service.

Poor service – In mid May of this year I Selected echoice on my mobile device due to an advert for lower home loan rate as I was looking to refinance. I was contacted by a consultant from echoice after several days. The consultant was nice, she asked for some figures did some calculations and advised the refinance options looked good. The consultant advised… Read more

that she would pass on my details to a very experienced senior consultant called [Name Removed]. An appointment was scheduled for the following day.

I was keenly waiting on [Name Removed] call at 2pm that next afternoon. I did get a call from her but for some reason I was unable to hear a word [Name Removed] spoke. I then rang back the number [Name Removed] had called with, it went through to voice machine, I left a message suggesting [Name Removed] call my work landline. She did message me saying she had heard my voice message and agreed with my idea. I then messaged [Name Removed] again giving further details and suggesting a time of 5pm that afternoon.

Again come 5pm that afternoon I was awaiting a call ftom [Name Removed] to my landline at 5pm. Instead what do I get? A call ftom [Name Removed] to my mobile at 5:20pm. AGAIN [Name Removed] voice was inaudible. She had the indignation to send a message indicating the problem was from my end however I was able to hear the receptionist from echoice for pre-approval, and other callers loud and clear.

In my good nature I gave the company another chance. In the following week I sent [Name Removed] an email explaining the events of the afternoon when [Name Removed] attempted to contact me. I thought [Name Removed] would have the good nature to arrange another time to chat. Instead what do I get? To my INDIGNATION I was sent some details for another customer, out of my good nature I immediately deleted this. Only to then find that [Name Removed] sent me znother email advising me to delete the previous one.

After that terrible incident this senior financial did not even bother to contact me at all. No apology - nothing. What a joke if a company.

Thank you Shane Heness for making our first Home Owenership journey such a fantastic experience!! – Shane is truly an organized and meticulous individual, always providing us with timely updates on our home loan application. As first time buyres, I must admit it ia a daunting task trying to understand the many different mortgage products out there, its features and benefits, how it will impact me and my family financially - and Shane made it… Read more

exceptionally easy for us to understand! Shane took the time and made sure that he fully understood our circumstances and that we too fully understood what was available in the market then. His communication and follow up is second to none - from documentation submission, progress updates, next steps etc, it was smooth sailing all the way for us... and just in time to move in to our home just before Christmas too !! I would not hesitate to recommend Shane to anyone looking to buy their first home or maybe to refinance. Top bloke.

Thanks again Shane, me and my family are truly grateful for all your help.

Merv

eChoice broker Manel Priyananda did an excellent job!! – Manel was introduced to me by a close friend who highly recommended her. Being a first home buyers, I did not have much knowledge of the home loan process. Manel was able to explain the process in great detail and was kind enough to answer all my questions. We had a very short timeline to settle on the property. It would have been an impossible… Read more

task without the commitment and dedication extended by Manel. This is where I was amazed by the detailed knowledge Manel had of the process which enabled us to submit everything the bank would require/ask for in the first attempt itself. Manel went out of her way to accommodate my requirements and took this as a personal challenge, sometimes working late into the night to ensure that the deadlines were met. Throughout the entire process, Manel supported me like a close friend while maintaining her professionalism at the same time- a unique balance that is hard to come by. I would not hesitate to recommend Manel as an experienced and talented mortgage broker to anyone who is considering a home loan

Much appreciation to Simon Smith and hist Assistance Catherine for helping refinance my loans – Refinancing home loan can be scary and hard to navigate especially if you don't understand how financial service work. It's with great exciting and appreciation to acknowledge Simon Smith and Catherine for their service. Show details

Hassle free, fast and reliable services – Highly recommended. Davinder is the best broker.we have best experience with him .Timely managed and professional service. Thank you for your help and getting us good cash back in our houses loan refinancing. Show details

Excellent service – It has been a wonderful experience with DEVINDER.He is proficient in his work and timely communicate at every step of the process to keep me up to date.He managed to get my loan approved and get the best deal out of it in given circumstances.Highly recommend for his expertise and excellent work. Thanks you so much DEVINDER CHHINA. Show details

Worst customer service ever! – Didn't complete the job in full, had to chase up things myself! Extremely poor service and communication dragging the process out by over 3weeks. Do NOT use them never again! Show details

Pathetic – The broker initially assigned was helpful, reliable and easy to deal with. Our application was then handed over to a “senior broker” who has dragged our application out for over six months, takes weeks to respond to calls or emails, has requested information from us at least half a dozen times due to time lapsing and has had us repeat… Read more

verifications because she hadn’t bothered to check to file to see what was done prior to taking over. There was no need to change brokers. We were more than happy with our first broker. The senior broker made a complete mockery of the situation and we will never use this service again, nor will we ever recommend it

Poor communication, inept operations. Steer clear of eChoice – I engaged eChoice to refinance my home loan on March 3 2021. I was assigned to Divya who took me though all the discovery questions needed to commence the process. I provided all of my documentation and answered all questions on March 11. In this information, I disclosed to Divya that I have a credit card with a $5k limit that I use mainly for… Read more

collecting frequent flyer points, and asked if I needed to close this to proceed with the application. I was advised I didn't need to and I may be asked during the application process to close it if it will help get the application over the line.

After submitting all this to Divya, I was advised by email I would receive a call "Monday or Tuesday". I didn't get a call and followed up with an email on the Wednesday advising of times I was available for a call. I didn't get a response until a week later where I was presented with three banks to choose from. I settled with ANZ as they had the most attractive offer for my requirements. After some additional delays, my application was completed and submitted to ANZ on April 16.

After two weeks of radio silence, I was emailed by someone on April 30 (no name on the email, just a generic 'echoice team') to advise that ANZ will pick up my file on May 10. I understand that during this busy period of everyone wanting to refinance, it will take some time for the bank to review. By May 13 I had heard nothing, so tried to call to no avail, then emailed asking for an update. I received a response same day saying the bank had pushed put the application to May 17.

By May 25, I had heard nothing. I tried calling Divya but couldn't get through. I called the main eChoice number and was told that someone will call be back with an update. I received no such call. I emailed asking for an update and got no response.

I called the main eChoice number again on May 27 and was told that Divya had left, and that the person looking at my file was in a meeting and will call me back before COB that day. I never received a call. The next day (May 28) I called the main number again, and was told the person looking at my file was in a meeting and will call me back within 30 minutes. Almost two hours later, I received a phone call from Kiefer who is a manager at eChoice and apologised for not ensuring a smooth hand over of my file from Divya to her replacement. After looking at my file, Kiefer advised that my application with ANZ was actually denied on May 19 because a credit check had revealed they found a credit card on my file that 'was not disclosed', even though I had disclosed that Divya and eChoice during the initial discovery questions in March. Kiefer then committed to have my file reviewed with ANZ and this question on the credit card cleared up.

Kiefer advised me that he would call me today (May 31) by COB. I received two emails from him during the course of the day saying eChoice had been unable to connect with ANZ and that I will receive a call. I did not receive such a phone call. Interestingly, I made an inquiry with my local ANZ branch directly, and they have been able to help me.

In my case, eChoice failed to complete my application properly (by not disclosing to ANZ I have a credit card even though I disclosed to eChoice that I do), failed to communicate with me at key moments during our engagement, failed to advise me at anytime before May 28 that the bank had declined my application on May 19, and they failed to ensure a transition of my file from someone who had departed the company. This has been an extremely time consuming process and one that I could have avoided by choosing to use a broker.

I would strongly discourage anyone from engaging eChoice for any purpose.

Great service. Easy to deal with – Customer service was very good. Always informed at what the process was and the stage of where the process was at. Very easy to deal with. Precise and very professional. Very happy with the outcome for the best deal. Show details

Excellent service – It was great that we choose echoice for refinancing our loan. Devinder is the best broker. He knows his work very well. He guided us what is good and what is best for us. Also, he is over the top of his work. Highly recommend. Don't go to the other places to waste your time. Show details

The best service ever – [Name removed] the best broker i have ever met .We spoke to.7 different brokers unfortunately known of them could help us. From day one [Name removed] was 120 percent that he will provide the best outcome .we are so grateful and recommend anyone who need a broker contact [Name removed]. Our case was complicated but he nailed everything . Super happy .Thank you [Name removed]. TRY HIM AND YOU WILL THANK ME LATER. Show details ·  1

Exceptional – Thank you so much Davinder for ur service.We are so grateful for all of the hard work U hav done to help us to buy our first home, really appreciate Show reply

Highly recommend Devinder – Devinder Singh, was the most diligent Broker. My situation was not the greatest but he said he would and could help me get a loan and that is exactly what he did. I can highly recommend his services with great appreciation. Show reply

Very happy – Chris worked his butt off to get our approval over the line. Definitely recommend! Thank you. This extra text is just random because it says minimum 30 words. Oi. Yes.  Show reply

Best Mortgage Broker with high knowledge and excellent customer services. Highly Recommended to everyone – Best Mortgage Broker with high knowledge and excellent customer services. Highly Recommended to everyone for a stress from dealing. Devinder is very honest and kee on updating all the information.  Show details ·  1

Highly recommended – The service provided by e-choice was timely and spot on every time. The broker initially assigned had moved on and was assigned to a new broker. The transition was seamless. Highly recommended their services! Show details ·  1

Great experience and happy with the outcome – Clear and concise information and advice given ad hoc. Prompt response to financial matters. Happy with the excellent services and would highly recommend who is looking for any financial advice.  Show reply

Great service – Very good service. Explained everything well and followed up quickly. I got a much better rate on my home loan and I would recommend e-choice for their services as a broker. Show details ·  1

Don’t look past EChoice for refinancing! – From start to finish customer service was 10/10. Fergus was with us every step of the way. Not only did we get a better interest rate on our new loan we had someone understand our personal needs. The only issue we had was our former bank/loan being released. No extra/hidden costs, a great interest rate. You are supported with every step made no to hard questions and everything presented nothing hidden. Thanks Fergus & EChoice  Show details ·  1

Re-financing – Our re-financing had every hiccup you could possibly think of, but Robert McGillicuddy did an amazing job, went above & beyond to keep everything going as smoothly & stress free as possible. We couldn't be happier. We would recommend Robert to anyone who was looking for a mortgage broker. Thanks for getting us over the line Robert. Show details ·  1

Excellent customer service by Dev – Dev has gone above an beyond his duties to provide awesome broker service. Highly recommended, will definitely use him every time. He was always available for any questions that I had. Thank you Dev  Show details ·  1

First Home Buyer – My broker Rob McGillicuddy was amazing. Being a first time home buyer I had lots of questions Rob always took time to give me the advice I needed to make ths idea I had of being a home owner a reality. Lots of times it was out of hours, weekends and even when he was holidays, he still made time to help me get across the line. Thanks Rob you have helped me changed my life for the better for me and my boys. Show details ·  1

Great Job!!! – Thanks to Divya Gupta from echoice for her excellent assistance with our first home loan,she did a great job and provided her assistance time to time with regular follow up with concerned team.qould definitely recommend her.. Show details ·  1

Would absolutely recommend – Thank you to Shriya Ghai for her excellent assistance with changing our home loan. She was extremely knowledgable and informative. Very responsive and kept us informed every step of the way. Would absolutely recommend Shriya to friends and family.  Show details ·  1

Excellent customer service with attention to detail and thorough follow through – Harry Park from eChoice picked up from our previous broker (who has since left the firm) and showcased the same excellent level of support provided throughout the process of obtaining unconditional approvals for the investment loan we had applied for. He was meticulous in ensuring that we had all relevant information in place and was prompt in all his replies be it on the weekday or weekend. Show details ·  1

I'm a low income earner with 1 child and l'm at a mature age – lm very happy with my out come as Holly Hubbard had her work cut out but with some patience and digging she helped me out . With refinancing and a little bit extra l can now get the sunroom l've been wanting for a long time .Holly was professional the whole time as l needed assistance with the computer to get forms sorted l would totally recommend Holly .  Show details ·  1