eChoice
Verified353 reviews
- First Home (24)
- Second Home (16)
- Investment Property (13)
- Renovation (5)
- Refinancing (59)
- Home Construction (1)
Reviews
The worst service I’ve ever experienced
We submitted all our documents as requested and the application was submitted. Despite numerous attempts to get answers we never received a response or an answer from the team, we were ghosted by our mortgage broker!If your application is straight forward there shouldn’t be an issue, but any complicated application look else where. They did not provide good advice at all. Now goes by Simon Smith Home Loans.
We have since gone with a different broker and have been approved with great customer service. Show details
Waste of Time
Had an email from eChoice so looked into it, was put in touch with [name removed]. He promised us huge improvements on out payments, made 1 application which for reasons unknown was declined. He then dropped us like a stone and wouldn’t respond to emails. We’ve since organised a new mortgage ourselves with little issue, a waste of time…! Show detailsGreat service. Easy to deal with
Customer service was very good. Always informed at what the process was and the stage of where the process was at.Very easy to deal with. Precise and very professional.
Very happy with the outcome for the best deal. Show details
Much appreciation to Simon Smith and hist Assistance Catherine for helping refinance my loans
Refinancing home loan can be scary and hard to navigate especially if you don't understand how financial service work.It's with great exciting and appreciation to acknowledge Simon Smith and Catherine for their service. Show details
Hassle free, fast and reliable services
Highly recommended. Davinder is the best broker.we have best experience with him .Timely managed and professional service. Thank you for your help and getting us good cash back in our houses loan refinancing. Show detailsExcellent service
It has been a wonderful experience with DEVINDER.He is proficient in his work and timely communicate at every step of the process to keep me up to date.He managed to get my loan approved and get the best deal out of it in given circumstances.Highly recommend for his expertise and excellent work. Thanks you so much DEVINDER CHHINA. Show detailsExcellent service
It was great that we choose echoice for refinancing our loan. Devinder is the best broker. He knows his work very well. He guided us what is good and what is best for us. Also, he is over the top of his work. Highly recommend. Don't go to the other places to waste your time. Show detailsThe best service ever
[Name removed] the best broker i have ever met .We spoke to.7 different brokers unfortunately known of them could help us. From day one [Name removed] was 120 percent that he will provide the best outcome .we are so grateful and recommend anyone who need a broker contact [Name removed]. Our case was complicated but he nailed everything . Super happy .Thank you [Name removed]. TRY HIM AND YOU WILL THANK ME LATER. Show details · 1Exceptional
Thank you so much Davinder for ur service.We are so grateful for all of the hard work U hav done to help us to buy our first home, really appreciate Show replyHighly recommend Devinder
Devinder Singh, was the most diligent Broker. My situation was not the greatest but he said he would and could help me get a loan and that is exactly what he did. I can highly recommend his services with great appreciation. Show replyPoor service
In mid May of this year I Selected echoice on my mobile device due to an advert for lower home loan rate as I was looking to refinance. I was contacted by a consultant from echoice after several days.The consultant was nice, she asked for some figures did some calculations and advised the refinance options looked good. The consultant advised that she would pass on my details to a very experienced senior consultant called [Name Removed]. An appointment was scheduled for the following day.
I was keenly waiting on [Name Removed] call at 2pm... Read more
that next afternoon. I did get a call from her but for some reason I was unable to hear a word [Name Removed] spoke. I then rang back the number [Name Removed] had called with, it went through to voice machine, I left a message suggesting [Name Removed] call my work landline. She did message me saying she had heard my voice message and agreed with my idea. I then messaged [Name Removed] again giving further details and suggesting a time of 5pm that afternoon. Again come 5pm that afternoon I was awaiting a call ftom [Name Removed] to my landline at 5pm. Instead what do I get? A call ftom [Name Removed] to my mobile at 5:20pm. AGAIN [Name Removed] voice was inaudible. She had the indignation to send a message indicating the problem was from my end however I was able to hear the receptionist from echoice for pre-approval, and other callers loud and clear. In my good nature I gave the company another chance. In the following week I sent [Name Removed] an email explaining the events of the afternoon when [Name Removed] attempted to contact me. I thought [Name Removed] would have the good nature to arrange another time to chat. Instead what do I get? To my INDIGNATION I was sent some details for another customer, out of my good nature I immediately deleted this. Only to then find that [Name Removed] sent me znother email advising me to delete the previous one. After that terrible incident this senior financial did not even bother to contact me at all. No apology - nothing. What a joke if a company.Worst customer service ever!
Didn't complete the job in full, had to chase up things myself! Extremely poor service and communication dragging the process out by over 3weeks. Do NOT use them never again! Show detailsHi Aaron, Thank you for your feedback... Read more
. We're sorry to hear that your experience didn't meet expectations. We appreciate your feedback and we wanted to let you know that problems with our customer service are rare. We pride ourselves on providing great customer service and we'd like to do the same for you. We have passed on your feedback to our Risk & Compliance team to investigate. They will be in touch with you soon to discuss the matter. In the meantime, if you would like to reach out and chat with us directly, you can email us at info@echoice.com.au or call on 1300 302 914 (dial 2). We would love to have the chance to make this right with you. Kindest, eChoiceVery happy
Chris worked his butt off to get our approval over the line. Definitely recommend! Thank you. This extra text is just random because it says minimum 30 words. Oi. Yes. Show replyBest Mortgage Broker with high knowledge and excellent customer services. Highly Recommended to everyone
Best Mortgage Broker with high knowledge and excellent customer services. Highly Recommended to everyone for a stress from dealing. Devinder is very honest and kee on updating all the information. Show details · 1Highly recommended
The service provided by e-choice was timely and spot on every time. The broker initially assigned had moved on and was assigned to a new broker. The transition was seamless.Highly recommended their services! Show details · 1
Questions & Answers
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Details
Category | Home Loans |
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Discontinuation date |
Extra Information
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Hi Sam, Thank you for your feedback... Read more
. We're so sorry to hear that your experience didn't meet expectations. We appreciate your feedback and we wanted to let you know that problems with our customer service are rare. We pride ourselves on providing great customer service and we'd like to do the same for you. We have passed on your feedback to our Risk & Compliance team to investigate. They will be in touch with you soon to discuss the matter. In the meantime, if you would like to reach out and chat with us directly, you can email us at info@echoice.com.au or call on 1300 302 914 (dial 2). We would love to have the chance to make this right with you. Kindest, eChoice