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eChoice

eChoice

4.7 from 209 reviews

Exceptional Service

From the first phone call to the settlement of my refinance loan, James Lim was exceptional all of the way to the end.
He guided me thru all the paperwork and suitable lenders for my needs.
The savings per month is absolutely amazing, can't thank him enough for getting it all done so promptly.
I can't recommend him and echoice highly enough look forward to future business dealings.

Many thanks again
Claude Bombaci

Customer Service
Application Process
Timeliness
Transparency
Loan TypeVariable Rate
Loan used for:Refinancing

Refinance !!!

I had an awesome guy called Robert McGillicuddy , went above and beyond to help me jump the hurdles to get this Refinance done . Was extremely informed every step of the whole process . He is a very compassionate and caring person . Can not thank him enough for all his hard work . He is an Assett to the E-Choice team .

Customer Service
Application Process
Timeliness
Transparency
Online Tools
Loan TypeVariable Rate
Loan Start DateMarch 2019
Loan used for:Refinancing

Refinance

I am very pleased with my new home loan and i cannot thank Chris Hutton enough for helping me through this process i would recommend him to anyone contemplating refinancing

Customer Service
Application Process
Transparency
Loan TypeVariable Rate
Loan used for:Renovation

David Bartlett......Amazing

David helped make this stressful time so smooth. Great communication. Always kept us informed. Highly recommend David. Would happily recommend to family and friends. David gave us plenty of options.

Customer Service
Application Process
Timeliness
Transparency
Loan TypeVariable Rate

Great

Hayley Smith looked after everything from the begigining to the end always in contact with me every step of the way. Hayley was great in every way and is a great asset for E Choice


Hayley Smith was Great!!

Her communication was brilliant. Always giving us an update of things. I recommend her highly to anyone. Even when things became challenging Hayley was there to support us through it.


Hayley Smith was fantastic and supportive

Our refinance was a tricky one and Hayley was supportive the whole time and kept us updated throughout the process. I would recommend her to anyone.


Hayley Smith... Amazing!!!

Amazing from the start, filled out details on FaceBook, received a phone call the next day. Hayley has been with us through this whole experience, communication amazing. Hayley has always kept as informed and updated with the progress. She definitely knows her job inside and out. I love that Hayley did all the work for us!


Manel Priyananda - Great Service !!

Manel’s handled my finances when I bought my house and I am glad that I obtained her mortgage brokering services. She handled the relatively complicated loan application process with ease. Her approach was highly professional and she explained me all my options in detail. Also, she was always available to discuss options.

I was able to move to the house within three months since I contacted Manel first, and obviously I am really satisfied with how everything was handled by her efficiently. I highly recommend her services.


Hayley Smith great service

Fantastic service, always kept me updated on the applications, progress and always followed me up to make sure deadline with the banks was meet. I have already recommended Hayley to friends who are looking at ref-financing. Hayley helped me with both a home loan and refinance of my current investment loan. Excellent service

1 comment
Hi Rebecca, we are thrilled to hear you had such a terrific experience with your broker Hayley! Thank you so much for taking the time to leave such a positive review. We will be sure to pass on your feedback. Thanks again - eChoice :)

HAYLEY SMITH Excellent Service

Our experience with Haley Smith was extremely positive. we did not have any experience or knowledge about the Australian property market and the land and housing loan process.Haley Smith just starting to gather information about the Australian property market and the options available to us in buying a house and she answered my every question in detail. This prompted me to obtain her services as our mortgage broker when we finally decided to buy house..

1 comment
Hi Sarker, we are delighted to hear you had such an amazing experience with your broker Hayley. Thank you for taking the time to review us. We will be sure to pass on your feedback. The eChoice team.

Disappointed

Applied for a preapproval through them. All docs submitted and I was told they all looked good. Suncorp rejected my application. I tried getting clarity on why it was rejected and was told verbally. I asked for the email Suncorp sent so that I could pursue it further. No email received still it’s been 2 months even after following up. Not happy. Went through the process with another bank and went through without any hassle. My feedback is you need to know what the banks criteria is for accepting a loan application and please do a credit check even if t costs your customer this way there is no scar on their report for the worse or for the better.

1 comment
Hi Han, thanks for your feedback. Can you please provide us with more information by emailing us at info@echoice.com.au so that we can investigate the matter further? We pride ourselves in providing our customers with the best possible service, so we'd like to speak to you further about this matter. Thanks, the eChoice team.

Has put us in a bad position

I was initially in contact with them from 21/04/18 and until 07/06/18 we didn't even get a pre-approval. We expected that everything was all good, all documents needed were submitted on time and we already had put a deposit and now we still don't have a loan and we are rushing and might not get the deposit back in case we miss the due date.

Several excuses were given:

1. My emails went to his junk mail, even though we've been exchanging emails beforehand. But I've given him the benefit of the doubt.
2. It took 1 week just to get the application form for pre-approval then it looked rushed as there were names of other clients. He told me the system wasn't working hence the delay.
3. Another excuse was a custody battle with his wife that's why he hasn't replied for a week.
4. As soon as we received the copy of land contract he was cced in the email and was explained over the phone that it is house and land package with different land vendor. But still after a month he didn't understand the situation and asked again for a copy of the contract. This resulted to our pre-approval form that we signed and took weeks were not suitable for the loan as it needs to be interest only for building.

I find these excuses unreasonable and I felt like I was not prioritised could be due to the amount of commission he will receive.

In the end no apologies were given just a thank you for cancelling. Obviously our pre-approval application was STILL not lodged after a week of waiting.

1 comment
Hi Carlo, thank you for your feedback and we do sincerely apologise on behalf of eChoice and your broker. We have identified the issue and have spoken to our broker to ensure that this does not happen again. Our Sales Manager will be in contact with you shortly (if not already) to formally discuss your situation and provide assistance. Thank you, the eChoice Team.

Manel Priyananda - Excellent Service

Our experience with Manel Priyananda was extremely positive. As first home buyers and as recent migrants to Australia, we did not have any experience or knowledge about the Australian property market and the land and housing loan process. Manel approached me via LinkedIn when we were just starting to gather information about the Australian property market and the options available to us in buying/building a house and she answered my every question in detail. This prompted me to obtain her services as our mortgage broker when we finally decided to buy our first house and land package.

She guided us through our loan process and she demonstrated a thorough understanding of all aspects of the loan process. This helped us in getting the approvals from the bank without any hassle the first time we submitted the loans for approval. We expected this process to be tedious and stressful but thanks to Manel it was a smooth ride. She was good at following up things with the bank and was readily available any time to answer our queries. It was great working with her and we would really recommend her services to our friends!!

1 comment
Hi Dinu, we are delighted to hear you had such an amazing experience with your broker Manel Thank you for taking the time to review us. We will be sure to pass on your feedback.

Hayley Smith delivers!

Hayley Smith worked hard and kept me well-informed throughout. She knew her subject matter and how to get things done.
I would definitely seek her help again if I needed to arrange a home loan and I recommend her highly to others.

1 comment
Hi, thank you so much for taking the time to leave such a positive review! We appreciate your feedback and we will be sure to pass this on to Hayley. Thanks again - eChoice.

Highly Recommend

I obtained Manel Priyananda's service when I was going to buy my land. I had no prior experience about the process at that time.

She guided me through out the process until the very end. She demonstrated a thorough knowledge in-and-out of her area, which was really helpful for a first-timer.

She was very personable, highly reliable and well organized. On top of that, she had all the right contacts with the banks when it really needed. That was really helpful when things got really tight during the settlement weeks.

I look forward to obtain her service for my construction loan too. Highly recommend her to anyone that seeks a mortgage broker ….

1 comment
Hi, we are so pleased to hear you had such a great experience with your broker! We appreciate your feedback and we will be sure to pass this on to Manel. Thanks!

Excellent service

Our Broker was Duncan Hughes and he provided excellent service, he went above and beyond to make sure everything went through with the best deal. Unlike other brokers or banks, his service was personal and he took ownership of our goals. His communication was excellent, his tenacity in finding solutions any problems was impressive and it was clear that he took his role in finding us the right finance package personally. He was contactable out of hours and made sure that he kept us informed at every stage. I couldn't imagine a better service, and for that we are grateful.

1 comment
Hi! We are so happy to hear you had such a fantastic experience. We will be sure to pass this on to your broker Duncan. eChoice

All round fantastic experience

Our mortgage broker was Hayley Smith. She was wonderful in all aspects of our experience with eChoice.
Hayley was very attentive to all needs and was very patient when we needed a bit of extra time providing information due to our busy home life at the time. She explained everything in simple and easy to understand language. Hayley updated us regularly of the progress of our refinancing. We would highly recommend Hayley to our family and friends in the future. Thanks for the smooth transition.

1 comment
Hi Vikki, what a fantastic outcome! We are so pleased to hear Hayley was able to help you secure a better rate. Thank you for taking the time to review us

Excellent service

We dealt with Sam. We explained to him from the start what we wanted. He went above and beyond to help us. Even calling during his holidays to explain the delays that occurred. We would highly recommend him. Such a professional. Great communication.

1 comment
Hi Rob, we are so happy to hear you had such a wonderful experience. Thank you for taking the time to leave such a positive review. Thanks again! eChoice.

Always a call away

Our broker was outstanding in his customer service. He never tired of our never ending barrage of questions and what’s better he always gave us considered and thoughtful answers. This truely made me feel like I could depend on someone throughout the process.

1 comment
Hi Matt, we are so happy to hear you had such a wonderful experience. Thank you for taking the time to leave such a positive review. Thanks again! eChoice

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