Stressful but got the result
We probably had a bit of a complex loan scenario which made the whole process a little difficult but I can’t fault the start up service in getting the whole process underway. A huge thankyou to Shriya Ghai for closing the deal and getting us the result we so badly needed. I found echoice through google but am very glad I did. It really has altered our lives in a financial sense for the better. Thankyou echoice and thankyou Shriya.
Shane Heness, Broker, thank you for everything!
Shane Heness, a true gentleman and a fantastic broker. Shane was very focused and supported me from the initial application to the final outcome - my own home! Thank you Shane, you rock.
Shane Hennes echoice
After an drawn out, and stressful 3 years of unsuccessful dealings with my bank trying to refinance (who essentially gave up on me and told me I was out of options), I reached out to Shane via eChoice.
From the very beginning (first point of contact I received from Shane was within 24 hours from our initial online enquiry) I couldn't have been happier.
Shane did all the hard work for me! Communication was perfect. Clear, concise requests and understanding of all documents and paperwork was perfect , prompt confirmations when things were lodged and updates all the way thru I will be contacting Shane in the future
Fantastic service and knowledgeable
Robert Mcgillicuddy was fantastic, showed empathy, found solutions to problems. We were very impressed with the service we received from Rob at eChoice. We will recommend others to use this service. Thank you for your support through what was an ordeal in the end due to our unusual circumstances ie overseas, covid-19 and other things.
Divya Gupta amazing broker
Divya Gupta provided and amazing service, great feedback and advice. She was always so prompt to get back to me and worked really hard to get the application over the line. She was very honest and provided me with very informative information that achieved the desired results. I plan to work with her in the future.
Excellent Service, exceptional results, over and beyond.
I got an exceptional and excellent customer service from Divya Gupta.
Firstly, she satisfactorily secured the loan for a property on a tight deadline from the developer. This was exceptionally remarkable as she literally 'fought' back-and-forth with all the pedantic requirements of the lending bank.
Secondly, she satisfactorily refinanced another property with a good refinance bonus.
I really do appreciate all you efforts and I'll gladly recommend Divya to all my contacts.
Thank you so very much.
Exceptional Customer Services
Recently we had two loans refinanced to Macquarie Bank through Shane Heness‘ assistance. During the process (which was very complicated and frustrating due to the original lender’s several errors while handling the discharge and settlement) Shane’s given us professional and exceptional customer services. Shane was always very quick to answer our enquires and always provided updates on a regular, almost daily, basis. His advice was succinct and helpful. He was patient and calm when any issue emerged and he could always provide great advice deal...ing with the issues. He is very knowledgeable about the product he was managing and always makes decisions in the best interest of the customers. We very strongly recommended to any one who wishes to borrow loans without any hesitation! Thanks again Shane, very much appreciated! Tim and Ying, Scarborough
Great service. Christopher Hutton bent over backwards to sort a loan for me. I strongly recommend anyone to use his services.
I didn't receive any unexpected cost.
The rate was a little bit high but I'm very happy.
Divya (Home Loan Specialist) customer service is outstanding. I got a positive outcome after trying many times and was turned down. She is thorough, attentive and professional. She never gave up and was upfront which made it genuine. She enabled a dream to finally become a reality. There were hurdles but her tenacity and persists turned to success. She believed in me and our repour working together was refreshing. Most importantly even though it was difficult dealing with banks she made the whole process painless. Words cannot express my grati...tude. If I could recommend anyone would definitely would be Divya. I have already recommended her services to many of my friends thinking of home loans or refinancing their home loans. A huge thank you to Divya. It has been a pleasure to share this journey with you.
Thanks to echoice we now have hundreds of dollars a week spare after refinancing and consolidating debt.
Michael was polite and punctual throughout the the whole process from start to end.
The refinancing process was a little drawn out due to COVID-19 and the bank we were refinancing with however Michael kept us up to date with regular progress reports.
At the end of the day, we have a good result, more money in the pocket!!
Excellent service from Shane - great experience.
Shane Heness provided outstanding service, making the confronting task of refinancing a mortgage and taking out a new home loan, painless, efficient and quick. Shane was always a pleasure to deal with, with a friendly, positive manner. Nothing was ever too much trouble for Shane and he was always very prompt with communications and replies. He was always able to answer all our questions and was very quick to respond to any issues that arose. A faultless experience. Can't recommend Shane highly enough.
The best Advice and Support
Duncan provided me with thorough well researched information regarding my home loan application, then proceeded to assist me through every stage. I cannot speak highly enough of him and all his help. This process was made so easy Thank you! I definitely recommend Duncan to anyone.
Smooth refinancing process plus saved us money
Our experience with Shriya Ghai has been so honest and professional from day one. It was such smooth and pleasant dealing with her that, apart from her saving us a lot of money by refinancing couple of mortgages, she was genuinely kind and trustworthy. This a broker who genuinely made things looked easy and has assisted us step by step until it was finalised.
We hope you can help more people out there looking for the best deal for their investments.
Loan with Comm Bank
I found the loan was handled in a professional well organized manner we had a great experience and I would highly reccomend our broker to anyone. It gave our family the security it needed financially
ANZ home loan
I was very happy with the help that has been provided. The explanation was very good and clear and help me make the decision.
There wasn’t any extra charge.
Divya Gupta Help me in this process.
Home loans made easy.
Shriya Ghia of E Choice mortage brokers made it so easy to select the best tailored loan to suit my wife and i. She took all the hassle out of the process and really went the extra mile to find a product that met all our needs. I strongly recommend Shriya of E choice for finding the right home loan for you.
Professional and easy experience
Shane and his team were efficient and very professional. They were able to get me a better deal with my home loan than I was currently on. The transition was seamless and stress free. I would recommend anyone to give Shane and his team the chance to save you money.
Good profesional services
Good customer service.
Thank you Shriya Ghai for helping through.
No extra cost. Had some little issues at the beginning of the process but everything was fixed.
Got offered a good rate
Exactly what we asked for
We had very specific goals in refinancing our mortgage. Michael Boateng found exactly what we were after and looked after the entire process. Very happy to recommend Michael and eChoice.
We originally purchased our home through eChoice in 2009, so they were the obvious choice for us again.
Excellent and prompt service
Holly was great to deal and very prompt with her responses and got onto anything required very quickly. All documentation was provided quickly and Holly did all the dealings with the bank.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.