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Ecostar Double Glazing

Ecostar Double Glazing

4.1 from 240 reviews

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Reviews

(169)
(15)
(6)
(7)
(43)
  • Incentivised Review Yes (7%) · No (93%)
  • Customer Service
    4.5 (60)
  • Timeliness
    4.5 (32)
  • Job Satisfaction
    4.6 (24)
  • Rates and Fees
    3.5 (23)
  • Product Quality
    4.8 (70)
  • Return Claim MadeYes (0) · No (70)

  • Verified customer

Looking to do more

published

The old windows had a lot of air coming thru. A lot of heat and cold coming through. Even with the fire roaring it would still be cold. They were leaking water as well.

We ordered four big windows and a sliding door.

Now you don't feel the breeze anymore. It doesn't take as long to warm up anymore. Also on a hot day it is more comfortable.

The looks of what we had before and what we have now is chalk and cheese. I think it looks fabulous now. I like the framing. The look of the windows look good. Modern and clean.
The installers were great. They did some extra work. Their clean up wasn't perfect. It could have been better.


David

DavidGippsland, VIC

  • 2 reviews
  • Verified customer

Upgraded the house! I just stand and look at the windows some times.

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  • Verified customer

New House Without Moving

published

My Ecostar windows were installed in July 2019. I wanted double glazing because those windows are west facing and I wanted to improve thermal insulation. Keeping it cool in summer was the main reason.
Now we haven't had to use the air con as much and there has been a reduction in the noise from the road.

The three installers, under the leadership of Ollie, were excellent. Punctual, great at their job and extremely polite. Very modern look.

Overall, I am extremely happy and am now ordering another three windows and a door.

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Return Claim MadeNo
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Always Wright

Always WrightGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

I'm just happy with the appearance of the windows. Very happy!

published

I wanted to put double glazing in to keep it warm in winter and cool in summer and to be quiet.

I ordered two windows upstairs with Ecostar a few years ago.

It is effective. I don't have to use the heater where the windows are any more.

The installers were good. Very efficient. They were only here half a day.

Dealings with the office has been good. The windows took a while to arrive. They were put in just before Christmas.

Timeliness
Return Claim MadeNo

Anonymous

AnonymousGreater Melbourne (Metropolitan), VIC

  • Verified customer

Updated and improved the house.

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Nick and Janine J

Nick and Janine JGreater Melbourne (Outer), VIC

  • Verified customer

Windows are now the best part of the house!

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Return Claim MadeNo
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JC and Paige

JC and PaigeGreater Melbourne (Outer), VIC

  • Verified customer

Quality service Quality product

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Chantha Chin

Chantha ChinGreater Melbourne (Outer), VIC

Make the house look nice and more comfortable

published

I like double glazing. Ecostar's window frames looks nice. The quality is good.

I saw Ecostar in the shopping centre in Parkmore shopping center.
I am looking for noise reduction and a new style of window.

The office members of Ecostar were pleasant to deal with.
The quote was perfect.


  • Verified customer

Window makeover

published

We ordered two bays windows, a side window and another out the back. 8 windows in total. We saw Ecostar at the homeshow in 2018.

We wanted to improve thermal performance. We wanted to keep it warm in winter. We wanted to cut out the noise.

The house is MUCH cooler. It used to be very hot. Now it is much cooler where we have done the windows. The noise has reduced.

The installers were very professional and through. The windows were installed in two days.
Today we ordering another 7 items. A front door and 6 windows.

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Return Claim MadeNo
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Tim Kervin

Tim KervinGreater Melbourne (Outer), VIC

  • Verified customer

Quality

published

I had heard Ecostar on the Radio but connected with them at the Homeshow as I was looking at putting Double Glazed Windows in my home.

I ordered 7 windows and 2 doors from Ecostar. I chose Ecostar because of the quality of them.

They were installed in August 2019.

Over winter it was a good improvement keeping the heat in.

The installers were here for two days.

Clean and tidy. They cleaned up their mess.

Product Quality
Return Claim MadeNo

Bill and Justyna

Bill and JustynaCentral Highlands and Goldfields, VIC

  • Verified customer

Excellent Windows

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Brett Gilson

Brett GilsonGreater Melbourne (Outer), VIC

  • Verified customer

Durable

published

The windows are excellent. They are secure and easy to use. The old sliding door I had I could hardly even open it. I ordered windows in the two bedrooms, the living room, the kitchen and dining room and the toilet.

The installers did a great job. It was a big fella.

It keeps the cool in in Summer and works the other way in winter.

No complaints. Today I'm finishing off the rest of the house with Jared.

Got the service team Kiwi and the other Jared around now who are giving me my 12 month window clean. They have just come round to clean the windows.

Product Quality
Return Claim MadeNo

Pushy service

published

I asked eco star out to quote 18 windows, a front door and French doors.they Requested my partner there. I live alone in my house and my partner lives in hers. I bought my house myself. The lady, Jessica on the telephone kept pushing for partner to be there and its policy for both parties to be there. I found it quite pushy and a bit of a bully tactic to get a signature on the spot. This should not be aloud in this day and age. I am not happy with this as i am spending a lot of money refurbishing the house now Ill have to get someone else to quote me. And I only gave one star because no stars was available

Timeliness

Kelly Oakham

Kelly OakhamGreater Melbourne (Outer), VIC

  • Verified customer

Top Quality in every aspect

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Timeliness
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Return Claim MadeNo
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Kathryn L.

Kathryn L.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

The promised excellence and delivered pre sale, post sale and during installation

published

With a view to reducing noise in our street facing rooms, we invited Ecostar to quote for the work, whilst yes expensive, when you are promised a superior, quality product, I was happy to pay for it. The quotation process was professional and thorough. Post sale, the communication was excellent. Everything they promised was delivered and then some. When only 2 guys showed up to do our 7 windows all in one day, we were concerned, but they smashed it out! We are 100% satisfied with our windows and would highly recommend Ecostar to anyone.

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Return Claim MadeNo
Store LocationMelbourne
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Steve and Margaret Abell

Steve and Margaret AbellGreater Melbourne (Outer), VIC

  • Verified customer

Wonderful product and wonderful service

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Faye C.

Faye C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Maintenance and Afterservice

published

The ecostar crew came out to do a maintenance check and cleaned the glass inside and out, they were friendly and very good. Even my dog was happy. Can recommend Ecostar for their windows for heat, cooling and noise aspects and friendly after service. Faye

Return Claim MadeNo

Dong Q.

Dong Q.Greater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Pushy sales and can't follow up with service.

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3 comments
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

Hi Dong, very sorry to hear about the above, let me investigate and we will come back to you,
Regards,

Ecostar Double Glazing
Mitch H.Ecostar Double Glazing
Dong Q.
Dong Q.

Refund for deposit received but still waiting for refund on finance fees from zipmoney, since you cancelled the contract you should refund this cost as well.


C Green

C GreenGreater Melbourne (Metropolitan), VIC

  • Verified customer

Expensive windows with terrible customer service.

published

Not sure where to start with these guys.. Windows are super expensive! The quotation lasts a couple of hours which seems fine, then the sales pitch comes. $70k to replace all windows in our 3 bedroom home.
Stupidly we went with ecostar for our windows in our new extension.
We found them difficult to deal with and were not happy at all with the finish of the windows. They look cheap and tacky, especially given we spent $18k on seven windows.
The installers smashed one of our doors onsite and we were told by ecostar that if we bought the rest of the $70k worth of windows through them theyd give us $500 off toward them.
Avoid these guys!!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationDandenong
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1 comment
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

Aaron Sayer

Aaron SayerGreater Melbourne (Outer), VIC

  • Verified customer

Why would anyone go traditional timber double glazed windows?

published
Return Claim MadeNo

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Questions & Answers

Phillip

Phillipasked

What is the BAL rating of your double glaze windows?

2 answers
Gunny
Gunny

Hi Philip , As we live in the middle of a suburb that has never seen a bush fire , l considered the BAL as not applicable, You could contact Ecostar directly to acertain your individual requirements.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Phillip
We are fully tested and compliant to BAL 40. We also comply to BAL FZ as long as external BAL FZ steel shutters are fitted.
Any more info, please call 1300 ECOSTAR
Kind regards
The Ecostar Team


Peter

Peterasked

I am only interested in noise reduction as I live on a busy road. Could you provide the RW rating of your various products?

Thanks.

1 answer
Ecostar Double Glazing
Mike CEcostar Double Glazing

Sorry Peter, we missed this question. Our standard double glazed glass unit will eliminate 80% of external noise. If acoustic glass is used in the unit, them almost 100%.
Kind regards
The Ecostar Team


Bernard

Bernardasked

How much does a standard room window cost?

3 answers
John Reynolds
John Reynolds

Ni Idea Bernard. I didn't buy the windows.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Bernard
There are no standard room windows. All Ecostar double glazed windows are individually made to measure for maximum thermal efficiency and noise reduction. The price for the window depends on your choice of design, opening option, double glazed unit spec, colour and much more. That is why we offer free quotations in the comfort of your own home. When you have made your choices, we will leave you with an itemised quotation there and then. To arrange a free quote, call 1300 ECOSTAR.

Jennimac
Jennimac

2 windows 2.4m wide each - $17,000 - after sales discounts ringing boss etc $8,900


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