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Eden Brae Homes
4.4 from 925 reviews · View Statistics
See the Best Project Home Builders in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Eden Brae Homes

Reviews

  • Build Stage
  • Customer Service
    4.7 (429)
  • Site Admin
    4.7 (324)
  • Timeliness
    4.4 (353)
  • Structural Integrity
    4.6 (247)
  • Plumbing & Waterproofing
    4.5 (240)
  • Electrical & Lighting
    4.6 (238)
  • Flooring
    4.6 (228)
  • Transparency
    4.6 (375)
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Sudhish
SudhishSydney, NSW

Good administration work during the pre construction stage

published

Our dealing with the admin department so far has been good and extremely helpful during the pre construction stage. Admin department responded on time for our queries and was helpful with informative inputs. Hope, we will continue to get the great support from the Eden Brae team during the construction / post construction stage.

Incentivised Review No
Build StagePre-Construction
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Mazza
MazzaSydney, NSW

A big thank you to a very hardworking site supervisor

published

There is one name that pops up every time I refer to my Eden Brae home. That’s our young, enthusiastic and hard working site supervisor Mr Gavin Hill. This man has seen us from nothing happening for a year to a near complete steel frame of a two story house in a matter of 5 weeks. Thank you Gavin for all you do to see us into our home. We appreciate your dedication and hard work very much. So looking
Forward to what the next month will surprise us with. Love your work mate. Thank you.

Site Admin
5/5
Timeliness
5/5
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Steph
StephSydney, NSW
  • 2 reviews

Feeling so lucky!

published

Got our keys yesterday and super impressed with everything even during covid! The whole process was easy with regular updates of the build progress. They have now given us post construction contacts incase we do need assistance. Would happily build again with Eden Brae if the opportunity arises in the future.

Customer Service
5/5
Site Admin
5/5
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Eden Brae are the best

published

I consider myself lucky for having Supervisor Gavin Hill and his team building my family dream home.
Gavin and his Team are doing great job, quick and efficient, he is always updating me with the construction progress that is going very well.
Can't wait to see the piece of art the Team are building.

Customer Service
5/5
Site Admin
5/5
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Gavin Hill, Best Project Supervisor

published

My house is now in construction phase, so far everything is on track and happy with the progress. Gavin Hill showed his workmanship at site, he is knowledgeable, answered my queries. Happy with his performance so far. Wish him best of luck. Hope my home will be built on time.

Customer Service
5/5
Site Admin
5/5
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Ferando
Ferando
  • 2 reviews

An overall great experience

published
Customer Service
4/5
Timeliness
5/5
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Ellenbrook MkII
Ellenbrook MkIISydney, NSW

Highly recommended to build your Dream home

published
Customer Service
5/5
Site Admin
5/5
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Paul C.
Paul C.Sydney, NSW

Excellent customer support and service

published
Customer Service
5/5
Site Admin
5/5
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Conrad Y
Conrad YSydney, NSW
  • 2 reviews

Happy with the result

published

I would like to thank the EBH team assigned to our build. They are really helpful and kept us updated regarding the progress of our build.

There are minor defects but overall, we are happy with the quality of the build. We are glad that we chose EBH to build our first home.

Customer Service
4/5
Site Admin
4/5
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EdenBrae Dream Home

published

We have recently moved into our new Eden Brae home and wanted to thanks team and special mention to Joanne (CSA) and Josh (supervisor). They were extremely helpful throughout the entire build, responding to all our emails and answering our queries. With initial admin hiccups and delays left us a little concerned but the end product made us happy .We are happy with built quality and ongoing help provided we need while we are settling down .Overall the process was transparent .

Customer Service
4/5
Site Admin
4/5
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New Home

published

We have recently moved into our new Eden Brae home and wanted to say a huge thank you to Joanne (customer service administrator) and Foad (supervisor). They were extremely helpful throughout the entire build, responding to all our emails promptly, letting us know what was happening, and ensuring the build ran smoothly and was stress free.

Customer Service
5/5
Timeliness
4/5
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Ellie
EllieNew South Wales

Very pleased with admin!

published

We have just completed the admin stage with Eden Brae and have been very pleased with the level of service from our CSA, Amanda. She was extremely detailed in her explanations, prompt in responses, thorough in paperwork and patient with us throughout the entire process. Could not thank her enough!

Customer Service
5/5
Site Admin
5/5
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Brad H
Brad HHunter Region, NSW

Glenburn 30 new build experience

published
Customer Service
5/5
Site Admin
5/5
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Vikki Z
Vikki ZSydney, NSW

Early days yet - but so far so good!

published
Customer Service
3/5
Site Admin
4/5
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GKR
GKRSydney, NSW
  • 2 reviews

So far so good!!

published

We are almost at the mid stage of our build and happy with our site supervisor. I was unhappy with our previous SS and so glad that he was replaced. NM has provided us with excellent customer service so far. He is prompt in any queries, provides regular updates on the build and always been professional in his dealings.

Customer Service
5/5
Site Admin
5/5
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Questions & Answers

Natalie K.
Natalie K.asked
Eden Brae Homes

hello,
we are in the process of getting our tender for the build ( forsyte 33) in the next couple of weeks. Im using this time to really look at the fine print of inclusions and costing upgrades into our budget. I've been told the tender presentation can be pretty full on and you are pressured to sign.. any tips or suggestions from people who have all ready gone through the process. Thanks

1 answer
NMM
NMM
Kurt B.
Kurt B.asked
NSW, Thornton

Would you take over the build and plans of the design (modified) we went with (big mistake) with clearly one of the worst project home builders in Australia, MetriCon. What an absolute nightmare they have been!!

No answers
Kyra
Kyra asked
Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.
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Eden Brae Homes

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