EKO 4K Ultra HD Smart TV K580USN (58") Questions & Answers
VerifiedMPN: K580USN
Easiest way to add apps to television?
Hi Christine A, Upon checking the model of your tv, downloading apps is not available as it is a smart tv and only android tv’s are able to download apps. If you wish to use the app on the tv, you may use a chromecast device and connect your phone to the tv and use the app on the phone.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
What is the IR number? I'm trying to set up Amazon fire TV stick.
Hi Ash M,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
How do I get my replacement remote to work with the Eko K580USN smart tv
Hi Tyson,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
How do I get my replacement remote to work with the Eko K580USN smart tv
Hi Tyson,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
How do I connect to the internet without a remote, or how can I access the home menu without a remote?
Hi Chris K. Connecting to the internet without the remote is not possible as you will need the remote to connect. To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I cannot get Netflix to work. Can you walk me through please? Keeps saying cannot play video
Hi Deb H, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
I’m having issues with Eko tv and remote. It’s stuck on one tv channel. I can use all buttons on the remote and but channel buttons or the guide isn’t working I also tried buttons in the side of tv and only the channel buttons seem to be only ones not working.
Hi sonznelson, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Hi, does this model have Bluetooth? Thank you
Hi
No it does not
My TV remote only turns on and off my TV I cannot control volume of the channels
Hi there
Please email us on info@ayonz.com so we can organise for you tech support and possible remote replacement
Please email us your contact details and tv serial number
Is there a way I can improve the image? For a 4K ultra HD it’s rather grainy. Can I adjust the settings?
Hi Casey
Please play a 4k video from YouTube or Netflix and let us know if the picture improve
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