Electrolux EDH3284PDW Questions & Answers

Blockage where the condensed water goes through a narrow opening to get to the sump - could be a bit off sound insulation washed into it.

Hi Charles, by memory I believe the machine is too heavy to wall mount. I wasn't satisfied with the product either. Most dryers can be wall mounted with a bracket and wall spaces.

Hi Andy

I am no technician although through my experience the units were unrepairable on two occasions

I haven’t had this experience with my dryer but Electrolux were helpful when I had a problem with my dryer so I suggest contacting them.

Hi, I've fixed that by cleaning up the water collecting box and float valve (electronic). It's easily accessible from back side of the unit.

I'm not sure I can help, but from what you describe the dryer is not working as it is supposed to. The dryer does have a facility that records the last fault the dryer had so if you contact Electrolux they ought to be able to help you to get your dryer working properly. In my case when I put a small amount of washing in the dryer the clothes didn't dry because they didn't reach the sensor that determines the dampness of the clothes. This resulted in the heater not turning on and the dryer stopping after a short time. I can, however, dry a small amount of washing by using the timer facility as the sensor does not operate in that mode. (The technician explained this to me.)

NO - as condensed water is held in a bottom tank which must remain so.

Haven't run into that problem...yet!

I have the same problem. It's very annoying.

It should have a 2 year warranty so no need to fix it yourself. Get the tech back as often as required and check if he knows about electrolux stuff but he should if it is a new pump. Sometimes shonky techs put in 2nd hand ones.so make sure you contact electrolux. or your retailer.

Check the drain tube is not kinked - but the tech should have done this

He should have disconnected the drainage from the slide out container directly to the sink (if the sink is close)

If you have a 3 yr extended warranty from, say, H Norman, and it cannot be fixed, then you get a new dryer. So why wait...

Thank you Bad_Robot. I got the Tech from Eletrolux. So far I had to ask my sister 4 days to come to my place for the Tech come to fix the dryer and for the driver to pick up the dryer to work shop. It is so inconvenient because I don't know the time the tech show up until that morning. You just can't plan anything and ask someone to stay home. I still have to wait 4 business days more before I can get my dryer back. Just good luck to me this time.

Thank you Bad_Robot. I got the Tech from Eletrolux. So far I had to ask my sister 4 days to come to my place for the Tech come to fix the dryer and for the driver to pick up the dryer to work shop. It is so inconvenient because I don't know the time the tech show up until that morning. You just can't plan anything and ask someone to stay home. I still have to wait 4 business days more before I can get my dryer back. Just good luck to me this time.

After 2 years, (just outside the warranty period) I also have an electrolux heat pump dryer that has a failed pump. Luckily, it as an extended warranty. $308 for the pump repair. Problem is, the pump does not empty the sump as the new pump does not work yet, Will need further repair back up to the circuit board with a probably replacement of it. Another $350 to repair, I suspect, bringing the total repair cost to over $650, the price for 2 normal dryers. What!!!

Given this dryer is just over the 2 y warranty period, not a good result. However, 4 years left on the warranty with probably support another $1200 for repairs (based on experiences of failure to date) and bring the total repairs to about the dryer cost itself. Imagine you car windscreen wipers lasting just 2 years. These pumps are vital and should last 25 years without problem like the wipers but they are just a plastic lump which, in this electrolux machine, are now easy to replace. A better idea would be to remove the pump and connect a gravity fed outlet (like aircon draining systems) from the plastic sump which is what I will be doing in 4 years time.

Now awaiting further repair sometime in the next 2 weeks.

Re the 2 year warranty; highly likely that this short period can be extended under Aust consumer law where the value of the appliance dictates the warranty period. ALDI has just advertised had a dryer at $199 with a 3 year warranty ( yes, that is 3 years) so there should be no trouble in getting electrolux to extend the warranty to 4 years for this $2000 priced appliance. Fortunately, manufacturers cannot argue against the implied warranty under consumer law where the manufacturers warranty is limited like this one to 2 years. However, the Harvey Norman extended warranty helps avoid nasty warranty repair argument.

The quality of parts used in a high price appliance certainly need attention by manufacturers, otherwise insurers will be left paying for expensive repairs over a 6 year period which will likely exceed the initial cost of the item. No profits there., eh! But not my problem.

I will post further of my repair adventures which would be a good idea for others who have problems to do the same. - just ask the tech person what he did and report back here as to your results.

Maybe a good idea to look at a different brand given 2 people have had the same problem.

Electrolux should note this (they read these reviews) and provide an industry bulletin with a proper fix and test procedure - Condenser pump failure

Just to speed up consumer support perhaps would be a good marketing move.

So, condensation pump and float changed (part no ZD10H40BS(KE) . Still a fault with water overflowing the sump.

So, control unit replaced (part no 136610509A0 Still a fault with water overflowing out the filter door. For 4 loads, half bucket of water sucked out of the filter and 500mls remaining in the top catcher - something wrong.

Now waiting for an assessment as to the fault. Maybe a wrongly placed float?

Seems a waterway between the area under the condenser and the sump was blocked. Had a hair ball in it. Actual fact, it probably was not hair (which would have been washed out in the washer and caught in the dryers internal lint filter, all we ever saw was just lint - micro fibers only with no hair ever seen). Most likely some of the sound insulation (hairy looking fiberous felty stuff) that is glued to the inside of the dryer or some that fell douwn into the waterway during manufacture.

The dryer works ok now that the offending waterway was air compressor cleaned and some resetting done. If you get water flooding down the front of your washer underneath the dryer, a crochet needle poked into the hole should free any blockage there.

Still no idea as to the failed pump and why it could not be successfully replaced once. Tell the serviceman that a a reset of a number of steps in the onboard diagnostics (press start and buzzer to get to that and rotate the dial clockwise for various steps) will help clear errors which persist after the pumps and control board are replaced. Maybe an issue there if not reset. At least $1000 of repairs here with a miserable 2 year warranty period so I would suggest forking out the insurance premium to take the 'warranty' to 6 years befitting a $2000 complex appliance. Then it is the insurers problem and you wont need to argue with Electrolux or approach fair trading. Even Aldi/stirling give a 3 year warranty for a $199 dryer.

So, if purchasing this dryer (and from what I see, many brands like it), beware the high repair cost and make sure you have a well funded warranty/insurance period.

Electrolux, please take note and beef up the pump quality so it lasts as long as a car windscreen wiper motor (like 25 years, eh!).

And consumers. get out your air compressor and blow out the appliances insides at least every 2 years, as lots of fluff builds up in the interior corners and cranneys and around the drum.

A bad experience but I still like the dryers ability to prevent water and fluff getting into the air. My chipboard cupboards also like it., too.

Maybe the Panasonic is better quality, who can report on that brand?

Thank you Bad robot. I got a new one replace. They couldn't fix it. Wasted too much of my time. I keep in mind your suggestion. Thanks again.

Hi, I've fixed that by cleaning up the water collecting box and float valve (electronic). It's easily accessible from back side of the unit. Most of the time I spent with moving the dryer out of the room and back.

Thanks Tomas HC.

Sounds as though the dryer is not fit for purpose under Aus sales of goods legislation and is a lemon. I would contact Electrolux direct and get a re-assessment. Make sure you clean all lint filters each and every cycle. Not drying is not normal for any clothes dryer.

We are having fun he exact same problem! Clothes were in there for 2 hours and came out damp! What the....?

This is happening every time, so frustrating!

Keep pressing the supplier and Electrolux. We got the unit returned for a full refund and now have a convectional dryer from Electrolux. This one just works. Blows hot air and we can wear the clothes that come out of it.

Hi Gizmo, Nicole from Electrolux here. If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attention Nicole. We would really like to try to assist you.

We look forward to hearing from you soon.

Thanks,

Nicole

Electrolux Customer Care

We must have different heat pump dryers with different controls. My dryer has a central rotating switch, top middle, with words like 'extra dry', 'strong dry' and 'cupboard dry.' for cottons or synthetics

There is no "Conductivity" and dryness adjustment setting on my dryer and no C01 "Maximum dryness" setting either. I dont see any settings like these at all so maybe your terms are not typical of those used on the dryer control.

Sounds like your dryer is perhaps a new model but the model number would be different. Maybe it is faulty out of the box. Contact Electrolux.

Thanks for your reply. The model is correct, and you are correct in that there is no obvious conductivity setting. In the manual, it states that you have to hold the two top right buttons in until CO shows on the digital display. You then press another button to cycle this between 1, 2 and 3 bar segments, then press and hold the two top right buttons again.

I have not been contacted by electrolux as yet - but it is a public holiday here. If I don't hear back tomorrow, I will simply return the machine for a full refund.I have no time to mess around with multiple visits from technicians when they can tell me something over the phone. Out of all the Electrolux rep responses here (of which there seem to be two or three sentence variations apart from the name), so far none of them seem to offer any "Have you checked this?" advice, and I would have thought the Conductivity setting was an obvious first. The dryer even had an addition leaflet taped to the top of it - in addition to the manual - that stated this important information.

We have not had this balling problem but friends of ours with a Panasonic (does not reverse) did. Maybe due to us always including smaller whites like pillow cases in the dying mix - not just the (2 or so) sheets.

Thanks for your suggestion, I've tried this also, some, none & lots of other whites, but still can't find the right mix. I'll keep trying & better still, hopefully hear from Electrolux!

No clearance is required which should be just like a front load washer. But depends on where your power points are. If behind the washer/dryer then some clearance will be necessary at about 100 to 150 mm

The dryer is too heavy to mount on a wall like a lesser dryer. But it can just sit on a front load washer (use a rubber mat for this purpose).

No mounting kit is really required. Just make sure a strong person won't grab the dryer and drag it down - but common sense can be rare these days.

Our EDH dryer usually takes less time than the display shows and often up to 1 hour less. However, you must clean the lint filter after each and every use - most important. Otherwise, the airways past the condenser block up with lint and drying time then takes a lot longer (more than 4 hours)

Should you always clean the filters (3 of them) and drying takes 4 hours, I suggest you get on to electrolux and get the dryer checked under warranty.

Make sure the dryer casing and door are hottish to feel (not cold) at the end of the cycle as the dryer is supposed to recirculate the heat internally.

Hi ,

Sally from Electrolux here.

Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Sally?

We look forward to hearing from you soon.

Thanks

Sally

Extra dry rarely used but the next lower setting, strong dry, can take up to to 2 hours depending on the thickness of the items (like thick bath towels at often 1hr 50 min) We notice the dryer keeps its heat in (re-circulates it?) so often the next load (up to 8 kg too) often is completed in 1.25 to 1.5 hours.

Drier never has run 4 to 5 hours.

Hi stevogray100

Ben from Electrolux here.

We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Ben at customercare@electrolux.com.au

Thanks

Ben

Hi Ren75, Leeanne from Electrolux here. We would like the opportunity to look into the concerns you have raised with your dryer. Can you please email me your contact details at customercare@electrolux.com.au attention Leeanne?

We look forward to hearing from you soon.

Thanks

Leeanne

Make sure you clean all lint filters before each and every use

Hi Regina, Nicole from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Nicole. We look forward to hearing from you soon.

Thanks

Nicole

Electrolux Customer Care

Hi Regina, did you get a result from your question? I have the same dryer and am finding the same thing happening. Would love to hear what Electrolux had to say..

I see an Electrolux care person sometimes replies to concerns but never lets us know how an issue was fixed. The model number has changed now so I wont be perusing this thread.