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Absolutely Frustrating company with no service accountability
I moved into a property two years ago that had 2 ELGAS bottles left from the previous owner. I have for the last 18 months been trying to get Elgas to pick them up, plenty off phone calls and emails to them and promised a day when they would be removed but still there , I even put them at the gate for easy collection.I live in a bush fire zone area and have now been told to move them back in to a safe area on my property.I wonder if I sent them a storage bill for looking after them for the last two years if that would make them open there eyes.
I just got charged $166 for a bottle of gas! I use it for cooking, the last one I bought was $130 or so and I felt as though I was being ripped off that time. That's a rip off!!! I feel so sad. I am going to try and find an alternate use of energy like solar.
Terrible terrible terrible
4 days with no gas, called 6 times and no call back. Cancelled a family get together as couldn’t cook for the weekend. Possibly the worst service that we have ever experienced.
Ordered 45k tank 24/10/21.arrived 26th. On 12/11/21 noticed red button. Empty after 2 weeks and 5 days? . Rang asking could someone check tanks, this has never happened in decades ordering gas. Was told not enough drivers, off sick. Ring back next week and she'll go from there. That's not helping me now. I've turned gas tank over but I should have had 2 full tanks. At $148 A tank needing to order another in 2 weeks 5 days to me is a problem that needs sorting by Elgas.
Elgas Extortionate Prices ripping us off!!
We're in Cedar Brush Creek NSW and are being held to ransom by Elgas. They have the monopoly being at present the only provider prepared to deliver here so they escalate the prices to an extortionate $212 per bottle and a $50 annual 'service' charge per bottle for...well, NO service. They don't do anything for that $50. Others like SupaGas charge $115/bottle and just $33pa charge. Origin have cheaper offers of $125 or $160 with a $50 visa debit card for 6 months up to the standard $189/bottle with just $42pa charge. BUT, they won't deliver to u...s. We're a suburb too far. One in Wollombi will deliver to the suburb behind us in Bucketty. But not here. Sadly Piggy in the middle is gas less unless it's Elgas. They know it too hence the extravagant costs. There are numerous households on LPG here who would gladly leave Elgas and go cheaper. And I would question is this overcharging by Elgas within the bounds of Fair Trading?? Or is it a ACCC issue?? It's grossly unfair either way and extorting our situation to their profit. Highly disgusted, frustrated and disappointed. We need Fair prices!!!
Customer service is rude
Call them first time as i have just moved to a new house and never use 45kg cylinder gas previously. The customer service named Sarah is very rude. The next day i called, luckily someone else pick up the phone and the day after i finally got my new gas arrived.
No service, lots of charges.
I use one bottle a year and still pay $72.00 a year 'Service Charge'. This year the bottle price has risen to $160.60 and I suppose plus GST and some other charge. (Last year $118.00 all up) That's at least $240.00 per year for one gas bottle. I said, some people use many bottles a year and only pay $72.00 what about a discount? NO! Well can I get some 'service' please, like bring in the new bottle, and disconnect and connect the bottles when you come. Oh we do that! Not for the past five years you haven't! Well can you 'service' the connections then please? No that's your responsibility. So I pay heaps just for the gas and get absolutely NO SERVICE. Are Elgas responsible for anything? Not happy!
Ordered 2 cylinders Monday lunchtime and received them this morning (Wednesday). The delivering guy mentioned he's been doing it for 12 years. People don't work that long for bad companies!
Promises never kept
All I wanted was my LPG cylinders replaced, because I can't cook without them. ELGas promised to deliver on thursday, Friday, and monday, and didn't. Monday was 10 days without gas, which is all my ability to cook for my children gone for 10 days.
Price too high
I was about to order a 45kg cylinder, but decided I would compare prices (Supagas) $110
Elgas $188. Huge difference. Guess where I will be getting it from in the future
Booked as new customer and still no gas bottles after almost a week, very very poor effort! Rang Supagas and got bottles the very next day, I recommend going with Supagas.
Overpriced, poor customer service
Rang (West Gosford) to cancel our account & have two empty gas bottles removed. Ten days later, still waiting for the bottles to be collected. Typical of the service we have recieved from Elgas over the years. Will never use them again & will be surprised if they are still in business in five years time - they used to have a monopoly, but thankfully there are other providers around now.
Very poor service, nothing but lies. Don't care about their customers period!
My small business in KSY closed down due to covid and I had an outstanding gas bill as the tank was filled the morning before we closed. I contacted Elgas re my bill and the first lady was lovely. She stated that as the gas bottle had just been filled they would need to work out how much is left (full mind you) and send an invoice out reflecting the gas still in the tank as they will be taking it back. I was told that I would be contacted once they sorted out the balance owing. I tried numerous times throughout the past 3 weeks to contact them ...with most calls being taken by another office that can't help (ie 400klm away) or the phone line ringing out.... I found out the balance owing not from Elgas, but from the LAWYER GROUP THEY SENT THE ORIGINAL BILL TO WITHOUT CONTACTING ME! I am on the brink of losing everything, like so many other Australians, and am extremely gutted that I was told not to worry about anything and they will be in touch, just to find that they lied to me. Now I have to fight legal action over an invoice that is not accurate, and have the Elgas staff all but calling me a liar.... Elgas just a note to your admin team.... Before you try to belittle someone and argue that what they are saying is not true make sure you check the recorded phone calls at your end. I have record of all telephone correspondence, including the lies you told me, and now have written proof the lies told by your solicitor, including refusing me a payment plan! Wanna go to court? Guess I'll see you in court!
Can no longer deliver to me
I have had Elgas delivering bottled gas to my address for 16 years, 2 years ago had problems with a new larger truck and "new regulations" accessing my driveway, but they could deliver in their ute. Ok for two years, now I just went to reorder and they have stopped the ute delivery. The person I spoke to just said to find another supplier. So I am!
Terrible customer service
They said they had delivered 2 cylinders and charged us for 2 but only delivered 1. They took days to deliver even with a premmie baby in the house, which we told them about. Then when we called they argued the point and could not provide proof that they had delivered 2 cylinders and told us to take their word for it. The customer service was terrible over the phone, not getting back to us when they said and absolutely no follow up . I do not recommend this company
Questions & Answers
I’m told that being a pensioner we can get a rebate on gas according to Services NSW
Thank you for the enquiry. In regards to government rebate please refer to government website in order to claim the gas rebate.
Had two bottles delivered in December, fir the house but now have a invoice for $94.60 for January when I've had a look on my online account its got Fac $94.60 what does this mean ? Why am I being charged for January and I didnt order anything in January
Sincere apologies for this - I have just sent you a direct message to get some more information so we can investigate further.
Is it common that Elgas are taking the full bottle rather than the empty bottle when people are reordering?
Yes they are..
They just told me it’s very obvious by weight an empty vs full. However I have 2 empty bottles and got a new bottle delivered in April. You do the math Elgas!
Ordered a 45kg gas cylinder to be delivered today as empty last night..no heating
Phoned prior to closing to ask what time is delivery, to be told that I am on tomorrow list for delivery..imagine if I had to cook, shower and put heating on, it's freezing and we are in lock down in Broken Hill, I have health issues..looks like to bed early, as I have electricity..why do we get serviced by a Victorian business..not happy and very cold
Oh they could have arranged an emergency delivery for extra charges, yet it was before 5pm my time
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