Elgas

One of the most useless organisations, I’ve ever had the displeasure yo deal with! I have been battling to get gas out of them for approaching 2 months! The customer service is non-existent! Do not use this company! Show details

Excellent service. Long story short, electric hot water didn't get installed on time so ran out of gas, no hot water in winter. Elgas scheduled 2 days. I called to check if local guys could get in sooner. Yes, done same day I called. Awesome! Show details ·  1

Ongoing terrible experience with Elgas. On this occasion, I have had a gas order pending for 7 weeks, and it has been rescheduled 5–6 times. Two confirmed deliveries were either cancelled or simply did not arrive. I called Elgas three days in a row last week and was told each time that delivery was scheduled for the next day, but it still has not… Read more

occurred. I have already run out of gas on four occasions while using Elgas, and I am now down to the final 10–20% of my last bottle, with no confirmed delivery in sight. I have also submitted several enquiries through their contact form without any response. Very poor and unreliable service in my experience. Be warned.

Update: Ran out of gas again! Elgas arranged an emergency delivery.

21/4: Writing another review as it has been another week of zero correspondence from Elgas. I have raised 3 complaints. 1 via social media that was read and ignored, 1 via the complaints link on the website that said I would hear back the follow… Read more

business day (still waiting a week later) and the other was the phone call I made and found out later no one actually took note of my complaint.

I would love for head office to investigate or at the very least acknowledge me!

Update 23/4: I have received a return email from Tracey, saying I will not be getting a refund for changing companies during the facility fee time frame of 12 months (this is not the reason I am asking for a refund, I am asking due to a breach of contract that lead to no services). She said she would look into finding me the proof of notification but has now ignored that and told me the case is closed.

No star rating for this poor companies customer service . Now waiting almost a month for Elgas to contact me to pick up their 90kg cylinder . Every time I ring I get the same response, Elgas will ring you. If you want a reliable trust worthy company I would not recommend Elgas. Show details

92% of ELGAS reviews are negative for a very long time. Reasons are plenty and actions are few. ELGAS your system is broken. You send an SMS informing your client that the driver will be there in 15 minutes and 4 hours later still nothing.(October… Read more

2025) You send an SMS informing your client the driver will be there in a few minutes and seconds after, the horn goes at the gate. Less than 1 minute later the gate opens and the driver has left already. (February 2026). ELGAS Caboolture what is going on? Get a system please.

I spoke to a guy called Dave on the 9th September. I had a question, he gave me a call, and answered the question quickly. My question related to new customer specials against customers that had been with Elgas for decades. I was very happy with the response. Show details ·  1

Fantastic Service – I would like to personally thank Elgas Toowoomba for their fantastic service and support for my mum whom has used this company for the last 54 years. As mum has gone into an Aged care facility we had to have the service disconnected so when the gas bottles were collected this wonderful company refunded my mum for the full gas bottle that wasn’t… Read more ·  2

used. There isn’t too many companies out there now that would provide support and service to that extent. Thanks Guys.

ELGAS SERVICE – We are extremely happy with their service. The staff are friendly and helpful. They really know their stuff especially Jayden who recently helped us with an urgent delivery. He really went all out with his assistance and should be highly commended for his efforts Thank You very much Show details ·  1

Poor customer service. Rude on phone calls. Sending several disconnection notice after payment was settled. Unreliable regarding delivery dates. Left us 1 month without gas. Show details

Trying to charge me $120 randomly for no work or new gas bottle. Have put in a complaint and will not be paying this. Terrible business trying to rip people off. Not surprised by all the terrible reviews here. Will not use again Show details

Stay away from this company ,I was a customer for 22 years and in the last three years they have missed delivery's and had no concern regarding this. Please Please save yourself from the hassles Show details

I’d give them 0 if that was an option. Rude aggressive and very unhelpful encounter with a service provider. On more than one occasion poor service. Despite me being polite, friendly and kind to them. Show details

Appalling, been with them for 8 years and the service over last two years has got worse. Can’t get through to customer service, staff lie and say they will put through an order for you and don’t. Been sat without gas for nearly two days. Now gone to another supplier, do not use Show details

We received an invoice for an account that had already been paid…. Tried to ring and was on hold for over an hour then to be hung up on … eventually got through to be told that it’s ok don’t worry about invoice….absolutely garbage customer service Show details

Absolute appalling service. I would never recommend elgas to anyone. I ordered a bottle of gas recently and it was never delivered, we don't have dogs, we don't have gates, no attempt was made as we have surveillance cameras. I contacted elgas 6 times with either phone or online enquiries with no help. They direct debited the account of $278 for… Read more

a bottle that was never delivered and a year of service fees for the coming year, but we cancelled our elgas account and they wouldn't give us our money back because they say it was delivered but it wasn't. They were so rude to deal with, I said, go check your drivers gps to prove they never came to our house. Even though we have cameras it's our word against there's as we can't prove footage was deleted wich it wasn't. I wanted them to come and see for themselves that our gas bottle was empty but they wouldn't listen or help. They wouldn't get back to our enquiries. It's caused alot of unneeded stress and financial loss because of their stuff up. They still owe us $278 wich we doubt we'll get back. Maybe they need to investigate their drivers as its very suspicious, we aren't the only ones it's happened to in our town. Our next option will be to escalate with the energy ombudsman.

If I could give less than one star I would. I placed and order on the 26th March and was told it would be delivered on the 30th March. We are now out of gas and it's the 1st April. I have rang 4 times now. Spent at least half and hour on hold every time. Now I have been told she can not give me a delivery date at this stage. Possibly next week… Read more

some time. She didn't care that I would have no gas over the whole of Easter. Customer service was very rude and told me I could go to another service provider. So I have taken her advice. I rang another company. Call was answered immediately and I will have a delivery tomorrow. I have been an Elgas customer for 15 years and this experience has left a bad taste. I have decided to go with an Australian owned gas company not a part foreign owned company that doesn't care for their customers. If you have the same issues as ourselves, have a look at Agas. They were very friendly and helpful.

I wrote the worst review, it was honest and factual, and of course, it has vanished. This was the WORST service, experience I have EVER received from any supply company. Total disaster do not walk RUN> It was a gas delivery, used them for years in a town we lived in, company which was based in Tamworth was taken over by a large company based in… Read more

Sydney. I did get a letter back FINALLY after months of non delivery, incorrect pick ups, no deliveries, late, missing, deliveries called "bad delivery" by phone operator saying could they have my details ...for the love of God they had everything except my Mothers maiden name!! My reply was "mate...I'm wayyyyy past that"

Poor service. Late deliveries. Need an alternate gas provider for competition. It would be good if they put a sticker on the cylinder with delivery date. This will help track deliveries and readers. Show details

Only 1 star cause I cant give less. What a rip off. Been a customer for 9.5 years and accepted that prices went up. I have been taking delivery of 45kg bottles to my house since living here. My last bill for 1 bottle was $330 odd. I was then talking to a neighbor who received the same delivery etc from Elgas, he paid $150 odd!!!!! I contacted… Read more

Elgas and was advised that the price of gas "fluctuates". My reply "Yeah not to the extent of $180 to a neighbor that lives 200m down the road". I wanted some type of compensation because clearly I have been ripped off for numerous years (I can only access my invoices from April 24 and noticed I was paying around $300 a bottle then). They then offered my cost per bottle in future of $185 and some vouchers for delivery's. Waiting for my super expensive gas to run out then cancelling Elgas account and going to another provider. Steer clear of Elgas.

They keep the service charge hidden then charge a quantity of 4 for as an annual fee. We only have 2 bottles!!! Pretty sure that these bottles can be reused and last decades if treated properly. The delivery took 5 minutes. Money for absolutely nothing. They do not pick up their phone on the helpline either. I can hear the person on the other end… Read more

breathing before I am put back on hold. No wonder you have rubbish reviews. Many people are complaining about being overcharged, the hidden costs and the arbitrary price rises.

Terrible customer service i am Tring to contact them for last 1 week no one pick up the call,There is irritating AI Voice asking to choose the number as per requirement. Really disappointed really wasted my time being on hold so long. Show details

Very sneaky and difficult to deal with. Promise delivery and it doesn't happen, way too many phone calls from me to chase up. Staff have a 'I don't care attitude', if you can get through, wait time is approximately 20 mins. I would not recommend this company! Show details

Easy to find another business that delivers 45kg LPG gas for half the cost of Elgas, who doesn't charge service fees that aren't reimbursable (2mths usage for an annual fee). Elgas offered voucher discounts, but fell short of promise. Do not buy into their overpriced service. Show details