Elgas

Elgas

 Verified
Elgas
1.4

348 reviews

PositivevsNegative
9% · 31314 · 90%
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1.6
Customer Service
1.6
Rates and Fees
1.6

Reviews

348 reviews
John
JohnKambah 2902, ACT2 posts
 

ElGas cylinder experience

Ordering and delivery have been very easy, efficient and reliable. Prices seem to be increasing but so is most goods and services. Show details ·  1
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Aidan
AidanWestern Australia
 

Disgusting

Disgusting piece's of crap sending me a letter threatening me of taking my gas bottles after just moving houses highly recommend not using them freaking dogs that won’t say crap to you face!!! But I guess that’s the next generation for you bunch of coward scum Show details
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Doriana
DorianaSouth East Queensland, QLD3 posts
 

Elgas not worth your money or time

Gas bottles and rental prices are over inflated. Accounts are not updated they attempt to extort money from you when you have changed companiesand cylinders have been returned. Customer Service team are Incredibly rude! Their representative hung up on me. Do not recommend at all. Show details
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Steve H
Steve H
 

Great Service, Great team

Initially I tried a different supplier who turned out to be completely useless, leaving me without gas after moving into a new home despite signing me up weeks earlier. One quick call to Elgas and they had a local person contact me to set up the account and new gas bottles delivered quickly and painlessly after the previous supplier said it was not possible to access my property. Their online portal is easy to use and every phone interaction with them has been friendly and professional....hands down better than one of their competitors. Show details ·  1
Mandy
MandyGreater Melbourne (Inner), VIC9 posts
 
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Lizziebiz
Lizziebiz10 posts
 

Can I give them 0 stars?

Overpriced bunch of thieves. Every time they fill up my gas bottles at home, they put the price up .20 cents. Every single time. No warning. Nothing. Absolute scammers. Show details
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nothappycamper
nothappycamper
 

Avoid at all cost!

I ran out of gas on a Friday. It's Sunday and they still cannot tell me when someone will come to fill the bottles. So cold showers and no cooking. their policy of a never an empty bottle is simply not true.
They promised a Saturday delivery. No communication. Just called and she said she would try with no promise or guarantee for monday. Simply not good enough. Show details
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Trent
Trent
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Dan C.
Dan C.Sydney, NSW2 posts
 
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Hi Dan, we've spoken to your local branch and they have advised they tried to contact you today but were unable to reach you. They confirmed that they have processed the refund of the service charge. Kind regards, Elgas.

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Aimee Devine
Aimee DevineMetropolitan Adelaide, SA
 

FAC CHARGE FOR JANUARY

I’ve just received an invoice for $96.80 for a FAC charge, what is this? We haven’t had anyone out to the property nor have we had the bottles replaced.

Power type: Gas Show details

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Ozwelder
OzwelderCentral Queensland, QLD31 posts
 
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Justin
Justin
 

Avoid

Booked elgas to pickup 1 empty cylinder. They came and took our 2 full kleenheat cyliders that were plumbed up and in use! Left us with no gas to cook or shower! Pathetic customer service when I called and got transferred to rude staff in NZ! I live in Australia Show details
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Joe
Joe2 posts
  Verified

Over charge by $100 a bottle for over a year

They have been charging me $258 for a 45kg bottle gas for over a year. I just found out that others are charging $135-$150. I gave them a ring & they told me that they will not reimburse or credit me for their mistakes. Don’t go with them, they are over charging their customers & the customer service is disgusting . I’ve have been with them for over 10 years, so I hope others are not getting ripped off by them. Show details
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Helga k
Helga kSouth East Queensland, QLD11 posts
 

Bottle not delivered yet charged

Was charged for a bottle that I never received. Absolute crooks. Show details
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Disappointed dave
Disappointed daveCanberra 2600, ACT4 posts
 
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Questions & Answers

bodo
bodo

I changed to Elgas because the previous supplier stopped delivering gas.
I already had 3 bottles before ordering 2 bottles from Elgas. A couple months
later I had to pay the service fee. Now if I want to stop getting gas from them and stop the service
charge one has to return the bottles. Surely Elgas don't expect me to return bottles
I already had.

Ozwelder
Ozwelder  
Jennifer M.
Jennifer M.

I have been with Elga's for 8 years last time they were to deliver they told me I need to cover my vents so gas would not leak under house. What about my ventilation for under the house?

nicola
nicola

When did Elgas stop coming to your home to refill large gas bottles automatically without contacting them for an order. We are in Launceston. We ran out over the long weekend and now have to wait for 4 days before the truck is in our area. Where is the service, not happy having a cold shower and no gas for cooking.

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Details

CategoryEnergy Providers
Services ProvidedGas and Solar Feed-In Tariffs
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Contact info for Elgas

  • ABN: 85002749260

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