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Elgas

Reviews

1.2

99 reviews
5
(3)
4
(1)
3
(2)
2
(3)
1
(90)
  • Transparency
    1.3 (37)
  • Customer Service
    1.2 (47)
  • Rates and Fees
    1.5 (42)
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Left to freeze in winter

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Isis A.Elgas
hatepoorservice
hatepoorservice

I replied to you 2 days ago and have been ignored.

Jan

JanBrisbane

  • 3 reviews

Unreliable

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Jan
Jan

It's unacceptable that you don't care enough to ensure we have hot water, especially in winter. It's too late to make it right. We have cancelled our service with Elgas.

Elgas
Isis A.Elgas
Louise

LouiseSydney

  • 2 reviews

Stolen gas!!!

published

Twice now they have removed & replaced the bottle we are still using instead of taking the empty one not in use! The first time I complained they were rude to me and said it was a contractor and out of their hands. My husband will call this time and I am hoping they will listen to him. We still had half a bottle left!!! Will be taking this further now as this seems very dodgy indeed. I do not trust these people at all!

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Seriously Frustrated

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1 comment
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Kay

Kay

  • 2 reviews

Never show up !!

published

Never deliver on the agreed day told my partner couldn't do exchange because of no bottles on property, there was 2x on each side of the home, worst company by far.

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Mat

Mat

  • 2 reviews

Not worth the hassle

published

Cannot judge the customer service , there isn’t any , had a exchange gas bottle delivered and swapped in March , as this is the second bottle that is swapped over when the primary is empty , we have just swapped over to it and it is empty , I have called Elgas and have been told it will cost me $85 for emergency order , I then checked out cctv and yes a bottle was delivered...... delivered and swapped in 50 seconds , out of the truck into the ground pushed around the back swapped and pulled back out the front and into the truck in 50 seconds , I asked to speak with the manager , but was told there was no managers on site , the solution for the Custer service rep , just use your BBQ bottle untill this is sorted but could take up 5 days

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Michael M

Michael MHunter Region, NSW

  • 2 reviews
  • 1 like

Price to pay?

published

Called Elgas to place an order for 1 x 45Kg LPG cylinder and was quoted a price of $144.57
Requested a better price and was offered $20.00 discount on my next 5 deliveries including this delivery.
Received account for $139.03
The actual discount was $18.18 which was subtracted from the $144.57 equals $126.39 then GST added which came to a total cost of $139.03
So my actual saving was $5.54
I emailed Elgas lodging my complaint as stated above and have had no response at all.
After 30 years doing business with this company their customer focus has gone up in flames.
Bye bye Elgas, lucky we have a choice of retailers.

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3 comments
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Michael M
Michael M

Hello Elgas Team.
Thank you for the reply however I should not have to go to this length to receive a reply. Damage done , will be going to another retailer. Regards, Michael

Elgas
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Jonathan L.

Jonathan L.The Mallee, VIC

  • 10 reviews

Long time customer

published

Been with Elgas for many years always paid on time stuck with them even when they tried to charge me for 2 gas bottles. First time I have financial problems so I tried to pay my bottle off just to be hit with a late fee, explained I’m having problems at the moment, asked about using my vouchers was told I could only use them when ordering a bottle would of helped if I new that before ordering my bottles. Been sent letters saying they going to take my bottle and now been hit with a cod

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Anton

AntonSouth East Queensland, QLD

very very very poor service

published

Simple word if you can't deliver on the date that you give to your customers at least give as a call if your service is poor do not build your business, everyone should know the different of customers and business, as a customer we dont have a time for you guys to waste our hours and a whole day waiting for your delivery and no one show up , and when we call your number everyone doesn't know what's going on, communication and dealing with you guys are very very very poor

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1 comment
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Amy H.

Amy H.Wheatbelt, WA

Find a different gas company!!

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Jessica

JessicaSouth East Queensland, QLD

New Tenants beware - left without gas

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3 comments
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Jessica
Jessica

I have responded to direct message and have yet to hear back.

Elgas
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Siddharth N.

Siddharth N.Sydney Surrounds, NSW

  • Verified customer

Letter of non-compliance after several deliveries and "Facility Service charges"

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Dave

Dave

  • 2 reviews

Stay away from elgas

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1 comment
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Isis A.Elgas

Appalling customer service.

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1 comment
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Wasting my time

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Chelly J.

Chelly J.Northern Region, NSW

Disgusted

published

Ordered an LPG cylinder. Said in notes to make sure my three empties were taken away.
On Tuesday.
Delivery day is Friday.
Get to today (Friday), no gas.
Check the bottles outside - only my three empties still there.
Check they are actually empty. Yes. Empty. Double check with turning on off, tapping and hot water test. Empty. Try lifting them to triple check. All three light as a feather. 100% empty.
Call Elgas. Tell me its been delivered and I lying. This goes on for three operators.
Disgusting. Ill be switching providers.

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Blue

Blue

  • 2 reviews

Appallingly poor service levels and concern for customers

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Blue
Blue
Rufus G.

Rufus G.Great Southern, WA

  • 2 reviews

Ridiculous complicated and expensive

published

Elgas make life difficult and theyre more expensive with there 94 dollars a year bottle hire charge. Go to Kleen heat who come in a truck and deliver gas on time

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Divya

DivyaSouth East Queensland, QLD

late delivery and worst customer service

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Tom

TomSouth West, WA

Charged for bottles not delivered

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Page 1 of 5

Questions & Answers

Peter d54

Peter d54asked

Is it true that changeover bottles are not filled completely?

7 answers
Jonathan L.
Jonathan L.

I’ve heard the same thing, I do know you got to watch them as they like to charge you for 2 bottles

Michael M
Michael M

Peter, I cannot answer your question as exchange 45kg cylinders are filled by weight.
My only suggestion would be to pour boiling water slowly over a "Full" cylinder and then feel the difference in temperature of the cylinder. The steel will be cooler at the liquid gas level and warmer at the vapor level.
This would give you an idea if done on a few "Full" cylinders and can be used as an indication of how much liquid gas remaining in a cylinder. Regards, MM

Peter d54
Peter d54

If that’s true it would suggest that they are filled until the scale reads a certain weight and then the filling process is stopped. I find that if I get mine refilled at a filling station they are heavier. So that is why for the same price you get more gas when you have them refilled while you watch. Would this then be the same with large bottles at home. Should I have them refilled by a tanker instead of getting a replacement? Only problem there is I have to rent 2 bottles which then costs more.

Linda G

Linda Gasked

Do i have to pay up front for my gas?

1 answer
Elgas
Isis A.Elgas

Dear Linda G,
Depending on your account set up yes, upfront payment may be required. For the best answer for your personal situation it is best to call 131 161 and you will be connected to your local branch.
Kind regards,
Elgas

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