Elgas

Gas hasn’t been delivered for 10days, even saying it was an emergency, I completely run out of gas and to had to wait this long. Tried to ring and they were very rude on the phone. I will never order anything ever again from them. Show details

One of the worst customer service experiences I’ve had. I signed up over the phone, and the representative completed my online application with me. At the time, I thought I was getting a great deal for six months. However, an unexpected rental fee was later added that I was not made aware of when I accepted the offer. I contacted customer… Read more

service by phone and email to explain the situation, but unfortunately, the response I received was short, abrupt and dismissive. Rather than listening to my concerns or trying to resolve the issue, I was repeatedly told that I hadn’t signed up the way I explained.

My advice would be to carefully check for any rental fees, additional charges or add-ons before accepting an offer, and make sure everything is clearly explained upfront.

Unfortunately, my experience with customer service was extremely disappointing. I felt that the focus was more on being right than on actually listening to and helping the customer.

I have been paying $297.86 for ONE BOTTLE! And I have been a customer for 10 years, prices steadily kept on raising over the years and I assumed it was just the cost of living and inflation. I only found out the market price after Elgas was late on a delivery for over 2 weeks, I had placed an order online and when I called up it wasn't in the… Read more

system as an order. I called up again and they said it will be delivered on the next day. It didn't show, I had no hot water showers and cooking.

So I called up Supagas and they said it could be delivered the next day. To my SHOCK! they were only charging $130 for 1 bottle and a 2nd bottle for FREE!

I called up Elgas to complain about the price, they immediately offered me a discount of $189 per bottle which was still very high. I asked them why I my gas bottles were so expensive, Elgas said "it was up to the customer to check the prices".

Should have I checked? Yes! but to charge a customer of 10 years almost TRIPLE the price of market.... LOYALTY DOES NOT PAY!

ELGAS SERVICE – We are extremely happy with their service. The staff are friendly and helpful. They really know their stuff especially Jayden who recently helped us with an urgent delivery. He really went all out with his assistance and should be highly commended for his efforts Thank You very much Show details

21/4: Writing another review as it has been another week of zero correspondence from Elgas. I have raised 3 complaints. 1 via social media that was read and ignored, 1 via the complaints link on the website that said I would hear back the follow… Read more

business day (still waiting a week later) and the other was the phone call I made and found out later no one actually took note of my complaint.

I would love for head office to investigate or at the very least acknowledge me!

Update 23/4: I have received a return email from Tracey, saying I will not be getting a refund for changing companies during the facility fee time frame of 12 months (this is not the reason I am asking for a refund, I am asking due to a breach of contract that lead to no services). She said she would look into finding me the proof of notification but has now ignored that and told me the case is closed.

No star rating for this poor companies customer service . Now waiting almost a month for Elgas to contact me to pick up their 90kg cylinder . Every time I ring I get the same response, Elgas will ring you. If you want a reliable trust worthy company I would not recommend Elgas. Show details

Excellent service. Long story short, electric hot water didn't get installed on time so ran out of gas, no hot water in winter. Elgas scheduled 2 days. I called to check if local guys could get in sooner. Yes, done same day I called. Awesome! Show details ·  1

I was happy for the service. cheap lpg 45. delivered fast and easy. the website was very basic with some bugs but it is better now. Show details ·  1

I spoke to a guy called Dave on the 9th September. I had a question, he gave me a call, and answered the question quickly. My question related to new customer specials against customers that had been with Elgas for decades. I was very happy with the response. Show details ·  1

Do not use ELGAS. Over the past two years I've made just two straightforward gas bottle purchases with ELGAS — as routine as transactions get. On both occasions, the price I was charged did not match what I was told, and neither time were the additional costs disclosed upfront. First purchase: I was offered two bottles for the price of one (or… Read more

"first two bottles half price") and explicitly told that was the full cost — nothing more to pay. About four weeks later, I received an unexpected invoice for a service charge of around $100. When I called to query it, I was told they had "forgotten" to mention the charge at the time of purchase. I paid it and moved on.

Second purchase (July this year): I went to the website to order a bottle. The pricing displayed was $100 for two bottles, but when I changed the quantity to one, the price didn't update. I had approximately $75 credit on my account from the original discount, so I proceeded and ordered two bottles. I then received an email confirming payment — but the amount was $233, not what the website had shown. When I called, I was told there had been a "website glitch" and that the correct total was $300 minus my credit of $77, hence $233.

I paid the $233. One month later, I received a late payment notice claiming I still owed $145 — despite having already received a payment confirmation email for the $233.

Two transactions. Two billing discrepancies. Two instances where I was not told the full cost upfront, and where the explanation was either a forgotten disclosure or a website error.

I've since looked into other providers and pricing appears broadly comparable across the market. The difference is transparency. I'm stuck with my current bottles for now, but I won't be returning to ELGAS — and I'd strongly encourage others to look elsewhere before committing.

Do not use ELGAS.

Crap bottles aren’t full properly charge you $170 for a 45litre bottle and also if you cancel with them you don’t get a refund for the year In advance gas bottle rentals you paid Show details

This has to be Australia's worst company to deal with. Deliveries never come when they say they will. When you phone them you're on hold forever, then when you finally get to speak with someone they sound like they're half asleep and wish you hadn't woken them. No commitment, and no caring that you've taken the day off work to be there for the… Read more

delivery. This happens EVERY time I order gas, without fail. I wish there was another supplier in my area, but no such luck. I also wish it was possible to rate zero on reviews, or even a negative number, as that would be a more accurate description of Elgas customer service.

Don’t get LPG from the company, worst customer service I ever experienced. Call for an urgent delivery, talk to the operator and confirm delivery the next day, wait till afternoon and get a call say you are not getting gas until 3 days later. Then I ask that’s not urgent then, just normal delivery, and they said it still urgent and you’ll need to… Read more

pay urgent fee of two hundreds and something, I cancel the account on the phone and check out origin. Much cheaper and much better customer service. Don’t fool by their popular brand name. There are much better companies that provide LPG service

I would not recommend Elgas for bottled gas. We ordered a delivery & the communication was non existent, they tried to deliver on 2 occasions that we were totally unaware of & managed to deliver on the 3rd try. If we had been told, we were home on the 1st occasion. Show details

I called Elgas 3 weeks ago to order 2 cylinders. They texted me a few days later to say thy couldn't deliver it. I rang again to see where the order was, after 3 weeks waiting. I waited 30 minutes on the phone for them to answer, only to be cut off when it was my turn for them to answer. Show details

One of the most useless organisations, I’ve ever had the displeasure yo deal with! I have been battling to get gas out of them for approaching 2 months! The customer service is non-existent! Do not use this company! Show details

Ongoing terrible experience with Elgas. On this occasion, I have had a gas order pending for 7 weeks, and it has been rescheduled 5–6 times. Two confirmed deliveries were either cancelled or simply did not arrive. I called Elgas three days in a row last week and was told each time that delivery was scheduled for the next day, but it still has not… Read more

occurred. I have already run out of gas on four occasions while using Elgas, and I am now down to the final 10–20% of my last bottle, with no confirmed delivery in sight. I have also submitted several enquiries through their contact form without any response. Very poor and unreliable service in my experience. Be warned.

Update: Ran out of gas again! Elgas arranged an emergency delivery.

Poor customer service. Rude on phone calls. Sending several disconnection notice after payment was settled. Unreliable regarding delivery dates. Left us 1 month without gas. Show details

Trying to charge me $120 randomly for no work or new gas bottle. Have put in a complaint and will not be paying this. Terrible business trying to rip people off. Not surprised by all the terrible reviews here. Will not use again Show details

Stay away from this company ,I was a customer for 22 years and in the last three years they have missed delivery's and had no concern regarding this. Please Please save yourself from the hassles Show details

I’d give them 0 if that was an option. Rude aggressive and very unhelpful encounter with a service provider. On more than one occasion poor service. Despite me being polite, friendly and kind to them. Show details

Appalling, been with them for 8 years and the service over last two years has got worse. Can’t get through to customer service, staff lie and say they will put through an order for you and don’t. Been sat without gas for nearly two days. Now gone to another supplier, do not use Show details

We received an invoice for an account that had already been paid…. Tried to ring and was on hold for over an hour then to be hung up on … eventually got through to be told that it’s ok don’t worry about invoice….absolutely garbage customer service Show details

Absolute appalling service. I would never recommend elgas to anyone. I ordered a bottle of gas recently and it was never delivered, we don't have dogs, we don't have gates, no attempt was made as we have surveillance cameras. I contacted elgas 6 times with either phone or online enquiries with no help. They direct debited the account of $278 for… Read more

a bottle that was never delivered and a year of service fees for the coming year, but we cancelled our elgas account and they wouldn't give us our money back because they say it was delivered but it wasn't. They were so rude to deal with, I said, go check your drivers gps to prove they never came to our house. Even though we have cameras it's our word against there's as we can't prove footage was deleted wich it wasn't. I wanted them to come and see for themselves that our gas bottle was empty but they wouldn't listen or help. They wouldn't get back to our enquiries. It's caused alot of unneeded stress and financial loss because of their stuff up. They still owe us $278 wich we doubt we'll get back. Maybe they need to investigate their drivers as its very suspicious, we aren't the only ones it's happened to in our town. Our next option will be to escalate with the energy ombudsman.