Reviews with attachments
Absolutely perfect, best night sleep – This was the best decision we ever made, I also Purchased the mattress topper for extra support and comfort. We love Emma Sleep Show details · 1
Dreams do come true. What a game changer – I was recommnended to purchase the Emma mattress and Flip Topper. What a game changer, I am sleeping like a baby and do not wake with sore back or hips. My only issue is that I should have done it earlier. Show details · 1
This is what I want to get – Our family use only topper and this is very comfortable even only topper. Best of best topper and easy to wash able cover and very good support to our family bed. Show details
not that great – Not really enjoying it, it hasn't made a difference to our bed and still waking up with a sore back
Don't Be Fooled By The 100 Day Return Policy - THEY WILL DRAG IT OUT! – My Partner ordered an Emma Mattress and it was terrible and didn't suit us, but we were out of the 100 day return policy as we had been away. So customer service suggest that we should buy a topper, so we agree and pay $400. The topper is just as bad as the mattress, so we contact them several times and emails that keep telling us that they will… Read more
contact us with 24-48 hours. This happens several times and they never contact us. They have dragged this out so that we are outside of the 100 day return period and now claim they have no correspondence, but we have the emails and Live Chat (See below) and will take this further with consumer affairs. My partner started this process with them on the 28 January 2023 and we are still trying to deal with them today. Of course we have to deal with an overseas Call Centre who of course have no authority and can't find any information. Just a terrible organization to have to deal with and poor customer service. Probably fine if you are happy with the mattress, but good luck if you want to use their 100 return policy. More Australians should contact consumer affairs about this company, as they are not doing the right thing. They might have a lot of good reviews, but there are also lots of stories like ours. My Partner has now spent a significant amount of time trying to get them to respond and today alone has been on the phone for 50 minutes. The operator claimed they she can't do anything but will look at it and call back in 30 minutes. Based on our experience, I doubt that we will get a call back and they will just continue to drag it out. I think their strategy is to drag it out so Australians give up. Well, we will be going to Consumer Affairs and I suggest more Australians do the same so we can ensure others don't have to endure this. Next time we need a bed, we are going to a bricks and mortar store to try it before we buy it! Not worth the stress and headaches of dealing with these types of companies. They talk it up big in their ads and use the 100 day return to make you comfortable in buying before you try, but maybe they should send some of their budget on proper customer service and base it in Australia!!! UPDATE At the time of writing this, my partner was on the phone for 50 minutes waiting in line and they finally answered. They then tell us that someone will call us back in 15 minutes and someone calls us back to tell us that they will definitely be calling us within 30 minutes to sort this out. NO ONE HAS CALLED US SINCE! This is what you will be dealing with if you want to try and return a product. And this site is monitored by Emma apparently. You would think given the review I have written, that some one from this disgraceful company would make contact! DON'T WASTE YOUR MONEY AND TIME!
Hello Worklate. We strive incredibly hard here to make… Read more (+2 replies)
Positive reviews
We recently purchased a new mattress but I always find it a lottery as to whether it will agree with my back regardless of how it feels in initially. This is our second Emma Topper (for two different beds). The option to flip it to adjust firmness has ensured I can get something that compliments a mattress that maybe isn’t quite right. Show details · 1
Renewed and refreshed – It’s like sleeping in a brand new bed but all we did was buy the Topper and lay it on top of our 5yo mattress. It is supportive and allows my body to sink into its natural form as it supports every curvy part of my body right down to o my ankles. What a treat. Show details · 5
Turned a sofa bed into a proper bed – We got this topper for our guest bedroom and so far every long term guest has nothing but good things to say about it. It has turned a very firm and stiff sofa bed into a comfy bed Show reply
Negative reviews
Average – Bought the topper after purchasing the mattress / both mattress and topper are average with the topper being shorter in length than the mattress which causes it to slip. Fast delivery on both items but average product and nothing to write home about Show details
Hello Nate. We're so sorry to hear that some customers… Read more
Very comfortably, but so hot – In terms of the comfort, this topper did a great job. My hard bed is much softer and easier on my shoulders. The bed is just too hot with the topper on though, especially in summer. I would therefore probably not recommend this product. Show details
Hello Eliza! Thank you for your feedback. We strive… Read more
Good addition – The topper is a good addition as the base mattress we have is too hard. The topper does move a bit on but only really needs adjustment when we change the sheets Show details
Hello Tim, thank you so much for sharing your feedback… Read more
Recent reviews
This topper has been a game changer and has meant that I didn’t need to replace my mattress which was too hard. It’s very comfortable and provides great cushioning for my hips as I’m a side sleeper. I highly recommend this product Show details · 1
Find out how Emma Flip Topper King compares to other Mattress Toppers & Protectors
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Brought because it read as exactly what I was after, as a tosser and turner it was promoted as perfect as it’s supposedly easy to move on unfortunately it’s not the case. Standard foam topper but at a premium price very disappointed. Show details · 1
A succession of recent guests have raved about our king sized Emma mattress to which we have recently added the Emma reversible medium/soft topper. It’s the perfect combination! Show details · 1
The other Emma I needed in my life – My fiancé officially moved in and brought along his very firm king bed! This topper was just what I needed to stay his fiancé and sleep comfortably haha Show details · 1
Emma mattress topper – Fabulous, used on our caravan mattress that was like sleeping on a slab of concrete, now it’s amazing, wake up refreshed and no body aches and pains when I get up. Show details · 1
Does its job – Ordered to soften my new firm mattress as it is too firm. Emma's topper softened it and it is a comfortable sleep. I have thought previously that either the mattress or the topper was the cause of my spinal pain but it turned out it was my chair at work. Show details · 2
Fabulous experience has exceeded expectations! – Absolutely love our Topper. We have now purchased another one for our caravan and also for a family member! Sharing the love around Show details · 1
Game changer – The emma matress topped completely changed the comfort of our bed. You can't feel your partner moving as much or the little ones creep into the bed. Game changer. You wont regret it. Show details · 1
Firm but so comfortable – I found the mattress alone far too hard, but the topper has added that layer of softness whilst maintain the firmness of the mattress. Highly recommend! Show details · 1
Provides excellent support – I added this topper to my Emma mattress and it really provided the extra level of support I was looking for. I would highly recommend if you want that extra level of stability. Show details · 1
Find out how Emma Flip Topper King compares to other Mattress Toppers & Protectors
Know better, choose better.
Great Addition To Our Mattress – Added this to our purchase of a Emma Diamond Hybrid mattress & happy we did it allow us to control the feel of the mattress which we are very happy with even on its own. Show details · 1
I can't believe what a difference it has made – I'd been waking up with back pain and numb hands and needed to replace my mattress but ordered the topper in the meantime. Ever since I put it on the bed I have been having the best sleep and the numbness in my hands has gone. I am not in a rush now to replace my mattress but when I do I am sure the topper will also extend the life of my new mattress. Highly recommend the Emma Topper. It's so incredibly comfortable. Show details · 1
First full nights sleep in so long! – We got our new Emma flip topper with our new mattress, it has made both myself and my husband very happy. It’s supportive without being too firm. We love it ! Show reply
love it! – We purchased a mattress topper for my daughters bed as her new inner spring mattress was too firm. The Emma Mattress Topper has made her bed an absolute dream to sleep in! We love it so much that we ended up purchasing a topper for our own bed. Very happy with our purchases and would defiantly recommend this product to anyone wanting to soften a mattress that is too firm. Show details · 1
Perfect softness. Still firm but divine – It took a week to realise my back was no longer sore in the morning. Love the Emma mattress it was a bit too firm so add the topper and perfection Show details · 1
Good topper – I bought a king size topper because currently we are sleeping on 2 long single beds put together and the part where it joined is so uncomfortable. The bed itself is also quite hard and uncomfortable. Been putting it behind and kept telling myself I don't need a topper until i had enough. The topper makes the hard bed become somewhat more… Read more · 1
comfortable. I sleep on my side/front so my hip is painful due to the pressure. The topper helps me to get better sleep. Why didn't i buy it sooner??
This is OK. Not bad, not great – The first week or so it was great, felt like a new bed. After that it really felt like our existing mattress. We tried flipping it over as well but still no big improvement. Show details
Hello Carley, thank you so much for sharing your… Read more
Don't bother – This topper really makes no difference to just having the mattress. I contacted the company to see if there was a better option I could swap this out for (i.e. more comfort and pillowy) I was informed simply to buy the other one and see if I like it better. There was no explanation as to why this would be a better option or offer to refund if I… Read more
were to swap it. I'm not prepared to risk losing more money to something that makes no difference to the comfort of the bed (which really isn't comfortable)
Hello Karen! Thank you for your feedback. We strive… Read more
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Thank you for your feedback, Daneigh. Our team… Read more