4Emma Original Mattress King
Part of Emma Original Mattress  4.2 (2,922)

Emma Original Mattress King

 Verified
3.9

620 reviews · Statistics

PositivevsNegative
74% · 459139 · 22%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Sleeping Position
  • Side (418)
  • Back (145)
  • Front (90)
Adjustment Period
  • Days (346)
  • Weeks (83)
  • Months (14)
  • I never got used to it! (76)
Pre-existing Neck / Back Issues Yes (271) · No (229)
Caused Discomfort Yes (78) · No (415)
Heat Retention Yes (94) · No (325)
Sagging Yes (22) · No (442)
Perceived Firmness
  • Very Soft (2)
  • Soft (15)
  • Medium (235)
  • Hard (198)
  • Very Hard (45)
Value for Money
4.2 (547)

Reviews

Emma Original Mattress › King620 reviews
bar008
bar008Sydney2 posts
  King

Terrible Experience

Do NOT believe the promises on the website or the chat agents - you will NOT receive the mattress in the same day even if they promise over the phone/chat before you buy. They are just trying to get sales and don't have any clue when you will actually get your product. We needed a mattress urgently so confirmed it would come same day prior to ordering however after we ordered, well, the story changed. Could be 20 or more days before we may get it, if that! Terrible experience, terrible company
Emma Sleep
Emma Sleep   DM   
More
Tray
TrayVICGreater Melbourne (Inner), VIC3 posts
  King

Shocking customer service

I placed an order and havent recieved any confirmation, I contacted them to cancel order and they have spun a story about having to cancel with the warehouse as it has been despatched yet the order is still pending in my account and I was told 20 day delivery. Show details
Emma Sleep
Emma Sleep   DM   
More
Daffodil_Crab
Daffodil_Crab
  Verified King

Too soft for me

I wake up with a sore back, not enough support even when flipped often. Shame:( Show details
Emma Sleep
Emma Sleep   DM   
More
James
JamesQLDSouth East Queensland, QLD4 posts
  Verified King
Emma Sleep
Emma Sleep   DM   
More
Virginie
VirginieNSWSydney, NSW6 posts
  King
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Emma Sleep
Emma Sleep   DM   
More
Joyce
Joyce
  King

DODGEY

Opaque delivery communications and dodgey return policy. They did not process return when i originally called . Have had to chase them for weeks in order to initiate the return/pick up. Still unclear if anyone is coming to pick up this glorified camping foam mattress that smelled so toxic when we opened it I’m probably half dead from the two weeks I’ve had it . Listen to the reviews. Don’t buy. Another tech flop. Good in theory. Awful in execution. Show details
Emma Sleep
Emma Sleep   DM   
More
Dracon
Dracon22 posts
  King

Bed really hard

Bought the bed approx. 8 months ago. It's hard as a rock that I might as well sleep on the floor. Get terrible, burning pain in my ribs if I try to sleep on the side. The pain is so excruciating that I want to throw the mattress away. If it was still under the guarantee period I would have returned it. Show details
Emma Sleep
Emma Sleep   DM   
More
Lisa
LisaNSWSydney, NSW4 posts
  King

Doesn’t last

Like fast fashion it’s a fast mattress that is great for a few months then awful. Less than a year later our mattress topper is lumpy and sags in the sides. We have back spasms each time we lie down.

It started having issues a little after the “100 sleep” warranty expired. Of course Emma will do nothing. We are trying the mattress without the topper and have little hope of it lasting as well. Stay away and when looking for a mattress find one that demonstrates longevity. Show details

Emma Sleep
Emma Sleep   DM   
More
Trent
Trent9 posts
  King
Emma Sleep
Emma Sleep   DM   
More
Mikayla B.
Mikayla B.
  King

Disappointed - 24 months in and looking to replace

Purchased an Emma original mattress 12 months ago and unfortunately looking to replace. First few weeks, the mattress broke in and was tolerable, but never had an amazing nights sleep on it as expected. After 24 months, addition of a topper to make it more comfortable (helped mildly) and multiple rotations to keep the sagging even across the mattress, we are needing to upgrade as the mattress is impacting sleep quality. Very disappointed, given the hype and positive reviews. Show details
Emma Sleep
Emma Sleep   DM   
More
cschofield
cschofieldVICGreater Melbourne (Inner), VIC2 posts
  King

Mattress not for me, service terrible

I found the mattress too hard and not to my liking. It’s now been over two weeks since I initiated a return and despite multiple calls and emails I’m no closer to organising a pickup, yet alone a refund. Emma seems to have engineered the returns process for maximum friction and effort with the objective of reducing returns; with multiple steps, extended waiting times and one way communication. Based on my experience I would suggest you avoid Show details
Emma Sleep
Emma Sleep   DM   
More
Gianna Y.
Gianna Y.
  Verified King

Save yourself and just buy a KOALA instead

Customer service is slow and their courier is even worse. I ordered my mattress 2 weeks ago and still have not received it. I was home all day and took a leave from work so I could receive it and their courier suddenly marks my address as unsafe to leave it in when I didn't receive any communication from their end. DO NOT ORDER FROM THIS BRAND.
Emma Sleep
Emma Sleep   DM   
More
SJC
SJCVICGreater Melbourne (Outer), VIC
  King

Buyer Beware

Bought two Emma mattresses unfortunately they were not right for us… too hard and very hot. Given the free 100 day return via a returns portal would have thought this would be a simple process. The portal does not actually work. The mattresses were delivered to us on 26th Sept (with half an hours notice!!!) we have been trying to return since the 27th Sept. With no luck, told a third party will contact us to arrange collection. Quick to take your money not so keen to give it back. Show details
Emma Sleep
Emma Sleep   DM   
More
Jan not happy
Jan not happyACTCanberra Central 2601, ACT2 posts
  King

Very hard

I have had the king mattress for about 12 months it is very hard and considering the amount I have spent on mattress toppers to try and soften the bed in hindsight I would have been better off buying a more expensive mattress from the beginning. Don’t be fooled by the cheap price Show details
Emma Sleep
Emma Sleep   DM   
More
Darren H.
Darren H.NSWHunter Region, NSW
  King
  • Thumbnail
  • Thumbnail
  • Thumbnail
Emma Sleep
Emma Sleep   DM   
More

Questions & Answers

swaziau1
swaziau1 · Original Mattress King

Why are there so many negative reviews over delivery delays and customers not being refunded, poor customer service and in a number of cases no response from EMMA Customer Service. These are the reviews that concern me as I was expecting at least to see 1 negative review on the matress, but could not find any which is a good thing, right?, but there a lot of 1 star ratings for poor service and business ethics

Dan
Dan  
swaziau1
swaziau1  

What did u go with in the end?

David
David  

After our poor service we went to Sleep Republic. Very happy with both bed and ability to contact that company. They have a phone number and people who answer.

Christine Chivers
Christine Chivers · Original Mattress King

hi l purchased the Emma Comfort and an Emma topper about a month ago. Before l bought one l did ask the question because l wanted a medium to soft mattress. Even with the topper l feel like we are sleeping on a slab of concrete. We have not had a good night sleep since having it. Does it get softer over time and if so about how long as at the moment l think l need to return.

Emma Sleep
Emma Sleep   DM   

Hello I suggest if after a month you still feel like the mattress and the topper is not for you and you still feel like you may want to return it, you may send an email to <support@emma-sleep.com.au> and we will gladly help with the inquiry.

Christine Chivers
Christine Chivers · Original Mattress King

Hi l prefer a medium/soft mattress. Do you have them or just firm. Thanks

Varankorn
Varankorn  

I have Emma Comfort. I feel it is medium/soft.

Details

Compare all Emma Original Mattress listings
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $1,099$999$899$799
SizeKingQueenDoubleKing Single
Country of ManufactureGermanyGermanyGermanyGermany
Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Awards 2022202220222022

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.