Eric Comprehensive Car Insurance

Zero response – Try calling to speak with anyone is my case is impossible left 5 urgent messages for a callback zero response. You will speak with a robot just to be told to go one line to complete forms if you wish to speak with a human. I will never use this company again. Big skip waste of my valuable time. Thanks Eric insurance. Show details

Biggest liars Around – I had car insurance with this joke of a company. I had an accident and had to claim for repairs which took them over 8 months to repair and still didn’t fix all the issues with my car. So they told me I don’t have to pay any excess as they never repaired the car properly. Which I was still not happy about having a broken car but I was leaving the… Read more

country so had to deal with it. After a couple of weeks I got a phone call demanding money for the excess which I explained to them it was already taken care of by [Name Removed]. I tried to contact her but she ignored me and I dealt with her colleague who she said [Name Removed] text her stating I was very happy with the repairs and I would pay the excess. Such a blatant lie. I had to contact the repair shop to get it in writing off them stating the insurance would pay the excess. I had no follow up phone call or apologies just more lies from [Name Removed]. PLEASE DONT USE ERIC INSURANCE.

The Worst Company Ever – I had the misfortune to deal with this company for my car insurance. They took over 8 months to get my car repaired and still never fixed it properly. Told me they would wave the excess fee as they never repaired my car. Then after that send the bailiffs to collect the excess money which I had to fight them to get it sorted. AVOID AT ALL COSTS. Show details

I lost my car with the floods, and the insurance paid very fast and efficient – I lost my car with the Brisbane floods. I had to wait long time by phone, but then the girl offered me a excellent service. Next week they were picking up my car, and then they paid the agreed value. I am extremely happy with the service. Unluckily, I think they do not offer more comprehensive insurance. I would like to buy new insurance with them Show details

We can not live without this insurance – Yes, I feel my policy was a good value. It was quick enough to have resolved my claim back in 2018. I have been with Eric Insurance for more than 2 years now. I did not require roadside assisrance. Show details

Great value cover from ERIC. Do your homework and save money! – My renewal notice from Coles came with a surprise - 40% higher cost and 10% less cover so I started looking around. Found Eric and got exactly the same cover for less than I originally paid with Coles a year ago. Very happy with the cost and hope I won't need to claim (but seeing reviews about the claims process, I think I'll be ok). Definitely worth doing some homework to save money especially while things are so tough out there! Show details ·  1

If i could give them 0 star – Horrible horrible insurance company. Absolutely utter disappionment. I bought car insurance hoping to get covered but coveres with problems they caused. 0 star. Dont ever choose them. Just save your money. Show details

Don't use this service! – Beware of this insurer!! They will send out your personal information to 3rd parties with out your consent. Your Residential address, your date of birth, your full name, your vehicle rego, your email and phone numbers, your bank details. When you ask them why they did that, they will say it's their policy and terms to do so. BEWARE! Show details

Good service, if you're not at fault and manage to actually get them on the phone – I had good experience last time with them but I was not at fault. To get them on the phone is always really hard though. This time, still not at fault, I waited 1 hour to get someone and that person just hang up on me.... This is really a joke, and their were not calling back afterward or say sorry. Now, I need to find time to call back and I still need to push that claim as this is not moving at the moment.. Show details

Just don't – It's been nearly 5 months since my accident and the process still hasn't been finalised Emails aren't responded to even though you are encouraged to email them every minute that you are on hold [over an hour wait time, every time] I had to start at AFCA complaint just to get the claim paid out and now I will be starting a second complaint as it… Read more

still hasn't been completed

If you do go via AFCA say you want monetary compensation as you will spend hours [approx 16 hours of logged calls on one device] dealing with this [I got $500]

Honestly the worse customer service I have ever encountered.

Spend the extra money and go with any other provider it will be worth it if you need to make a claim.

Useless – Had my car damaged by Eric Insurance holder. No wonder I never heard about this dodgy insurance before: a month!!! after car inspection they are keeping total silence, it's almost impossible to reach them over the phone: sitting on hold for hours. When you finally get through, the only thing they can produce are excuses, no update, no ETA, no any… Read more

useful information, just excuses and suggestion to keep waiting for few more weeks. Fantastic insurance service. At least the hold music is not annoying.

Great price - but the customer service to match the price - – Very good price, however, customer service is not a strong point. Very very insecure demanding personal details over email. Asking personal details for questions that are flat out NO our company doesn't do that. No online self-help portal - even making a payment is hard requires forms and time and effort. Price is great - if you value your privacy and time there are better options. Show details

Feed the general public lies to underinsure – All was good on my new car for a year after insuring, when renewal came around the undervalued my car by 15%. I double checked all cars with same km and lower (<10k.....) I called them and queried why the market value doesn't reflect the market. The answer I got was that market value for insurance purposes is different to insurance market… Read more

value. Being a highly experienced in the insurance industry and that I immediately lost faith in the company for this deceptive made up rubbish I swapped insurance on the spot.

Never let an insurance company treat you like this and market value is the price you would pay to buy another care of same make and model. Not this other made up term to save the insurance company money.

Dreadful Service – Mother's car in an accident early November 2022. The following week car assessed and written off. After numerous contact, phone and email. So many calls and emails have forgotten the number. Still no attempt to finalise and pay out. The car was only purchased a few months before the accident. Mother cannot get to the nursing home to visit a loved… Read more

one. Very distressing for her. No idea how much longer this will take!! They blame natural disasters. Don't put yourself in this terrible situation. Don't use them.

This is a dodgy insurance company .They are not doing their job properly – I requested them to renew my policy multiple times via email and a customer service representative said me that his boss [Name Removed] did it approve my request. I have insured my car for 3 years with them and suddenly they are not ready to renew my policy. Show details

Worst service – I took put a policy with them through my dealership, made no claims. came time to renew after 12 months. They were unable to tell me how to pay, emails took months to get a response and in the end they tell me that they are not taking on new customers and where unable to help me. I was an existing client, I had a policy number, they just dropped me? WTH Show details

The worst care in a terrible situation – I had the unimaginable happen in the past few months. My vehicle was written off in an accident in July. After about 5 weeks of waiting on hold the loan on my Navara was paid out by Eric. I took out a new loan on another Navara… I stupidly went with Eric Insurance again as recommended by the dealer. My new Ute was stolen 4 weeks ago! I have the… Read more

video footage of it being taken but the police haven’t been able to locate the vehicle. I contacted Eric straight away, they didn’t even contact me back until a few days ago when I lodged a complaint. They are now offloading my claim to an investigator apparently m so still in limbo. with no car ….still stuck paying repayment on a vehicle I don’t even have. The lady on the phone said these investigations could take months or years. This is an absolute nightmare of a situation. Eric Insurance are clearly doing everything possible to avoid helping us. What has happened to us in the past few months has been so incredibly stressful and hard. Eric Insurance has made this already horrible situation ten times more stressful. I do hope they read this review and start to come to their senses and start looking after their customers when they worst ever happens to them!

Disgrace – Had my vehicle stolen. CCTV footage and statements provided to the police. Very clear cut case. Instead of settling the claim in an orderly fashion they proceed to waste even more time by assigning an investigator to the case! During the interview instead of asking questions about the theft I was asked to reveal private facts about my medical… Read more

condition. How my medical details resulted in my vehicle being stolen ill never know. They also asked me to provide bank statements how much do you need to dig into someone's personal life in order to avoid paying a claim. Can never get anyone on the phone to talk about my claim.

Useless – So had a vehicle stolen been 4 weeks ago insurance company doesn't want a bar of it doesn't wanna pay up they want more proof then video footage an a police report that the vehicle was stolen STAY AWAY Show details

Avoid - not worth the trouble – I have called 3 times and sent 5 emails without response - this is the worst insurance company I have ever dealt with. There message on hold makes you even more angry as it talks about customer service and long term relationships, what a joke. Show details

Shockingly poor service – My insurance came as part of my new vehicle package. I tried to claim a new windscreen only to be told my insurance policy wasn't on the system. I sent them the email from the dealership and they said they would follow it up and get back to me. 3 days later. Hours of waiting on the phone. Numerous emails sent and no reply. I don't like the idea of… Read more

driving a expensive vehicle with no insurance. Once the 12 months is up I won't be renewing with them.

Worst insurance company ever – Avoid at all costs. Absolutely horrible service and always get told something different each time I spoke to them. WORST INSURANCE COMPANY EVER! Show details

I would give less than one if i could – Absolute joke of a company. Forced into buying this when i had a loan. Was in one accident, 2.5 years later i was in another accident and found out they added another 3k (yes THREE THOUSAND DOLLARS) on top. I had to pay 3.5k for an accident. The $3000 was on top of the $500 excess. To top it off they dont even do payment plans. They were sending… Read more

information to the WRONG email address half the time. They were so difficult to deal with and it wasn't until the court was threatening them that they would listen

Don't Do It – I have Car Insurance with Eric Insurance. For the first time, in the last few weeks I have had to call them. I have called them six times in the last few weeks regarding my claim. Three of those six phone calls they hung up on my phone call. They hung up on me after I was on hold for more than 55 minutes in two cases and right on 2 hours on the… Read more

most recent time. The other three phone calls I was on hold for over 50 minutes.

On one of the previous phone calls I found out the hold up was they hadn't emailed me the updated letter to sign. So yes, it is necessary to call.

I will not be renewing with Eric Insurance.

Poor very poor Do Not Take A Policy Out With These Fraudsters – Story short got quote took out a policy had an accident they refused to pay due to not disclosing driving history but were happy to take monthly payments currently sitting with solicitor, ombudsman and a current affair anyone have any issues report them to all three mentioned let’s expose these dirty crooks Show details

Couldnt find the best word to describe this company. its a crap! very hard to contact. And they wont entertain your call!! – They writ off my car and until now they havent paif us yet.. we are trying to call them but they will pit you on hold on line and it will take you forever to wait.. Show details

Customer service was rude and hang up on my partner so I’ve canceled the insurance – I will never go to Eric insurance again my car was under warranty still and it had gone 1k over the service which I had booked for the Monday but had an accident in my car. When going to claim Eric insurance did not want to deal with the matter as I had been using and paying for the service for 4 years and this is how they treat their customers not happy Show details

absolutely awful customer service – This was the worst experience in insurance I have ever had. My daughter had an accident and they were atrocious to deal with to the point where she was in tears any time she needed to receive a call from them. We supplied all the information required and it took months to get back to us. We decided not to get the car fixed because of all the issues with them. Show details