Escea DS Series Questions

Anne-Marie F.2y · DS1400

I can’t turn the timer off- have followed the instructions held the Activate timer button down and pressed it several times. Any help? Thanks so much Anne-Marie

Naomi2y · DS Series

Just recently moved and wanted to check out the fire place - D-Series - Found the isolation switch on the wall - One solid green light the other is a flashing green light . Pressed on, on the remote but nothing happens on the fireplace , no start up symbol etc Just shows room temp and I can access all of the features on the remote itself but the fireplace does nothing?

Escea DM 2y

Hello Naomi, Thanks for your question. If you could please send us an email, or give our friendly technical team a call we will be able to help you sort this problem. Contact details below: techsupport@escea.com AU: 1800 460 832 WA: 1800 730 140 NZ: 0800 173 000

Thanks and look forward to hearing from you.

MustangSuze 2y

Email tech support as they suggested. Get the correct expert help quickly and you’ll have your fire running in no time at all.

Katrina4y · DS1400

My recently installed DS1400 fireplace won't turn on (it worked a month ago after installation). The remote was saying 'wait' but wouldn't ignite. Now the remote doesn't do anything apart from turn on & I've just changed the batteries. The 4 diagnostic lights show green, off, flashing red & flashing green. No luck with the manual/auxiliary button & have tried re-pairing the remote but it's already paired. Any suggestions please?

Escea DM 4y

Hi Katrina,

If you could please give us a call or an email at the below we will get the issue sorted for you.

0800 173 000 (NZ) 1800 460 832 (AU) techsupport@escea.com

Thank you.

Logan Jackson Technical Advisor Escea Fireplace Company

Katrina 4y

Have done, thanks Logan

Katherine G. 4y

I have an identical problem. Did you get it sorted Katrina? Or should I contact the technical advisor

Katrina 4y

Hi Katherine, I contacted Escea support & they organised a plumber who came out - they ended up having to replace a part, which luckily he could do on the spot.

Katherine G. 4y

Thank you!