Eureka Furniture NSW, Grafton

Fantastic shop with very helpful and friendly staff and I love shopping there and have bought lot of furniture from them. Sadly I am very disappointed about the shop closing. For me that means that I will no longer be buying anything from Eureka once the shop is close. Very very disappointing Show details

What a wonderful experience I had in this store. Rachel was so incredibly helpful and had all the time in the world for my husband and I. Each time we were in store we wanted to buy more! We also had the pleasure of dealing with Ellie who was equally as beautiful and helpful, it was so appreciated! Show details

I recently purchased the Eureka entertainment unit. You would think looking at it that it was designed to put your stereo equipment in the cupboards on either side. But no, while the shelves are ply wide enough, the opening does not allow for them to be put in there. Also, there is no holes in the back wall for cords. What I have had to do to get… Read more

my stereo equipment in is use a jig saw to cut a 450 wide opening in the back and use a hole saw to cut holes for the cords. It would be good if I had have known of this limitation of the design before I purchased it. This is not the fault of the staff at the store whom were polite and helpful. It is the fault of the way it was presented on the Eureka web site.

The staff were very helpful and were attentive to my needs. The store is lovely and the products were beautiful. I fell in love with the lounge I bought. From now on I will be heading to Eureka for any future furniture needs. I will be recommending this store to everyone! Show details

Every time we shop the staff are wonderful. We are greeted with hello and asked if we need any help. I always feel like I can browse the store without being harassed for a sale but know someone is there to help if needed. Nothing is ever an issue when organising delivery or pick up. Great team and beautiful pieces. Show details

I found my experience at Grafton Eureka Furniture great. The staff were friendly, helpful and very professional. I would highly recommend them when seeking to purchase Furniture. Show details

I found my experience to absolutely disgraceful, as you will see on my attached email that I attention to H.O of Ereka if you have a couple of minutes to spare. The store manager [Name Removed] of Grafton was very extremely rude and abrupt, as you I have recorded the conversation in store. As I know I can't use it, I did play it to my sister and… Read more

friends they were absolutely horrified to hear such rudeness, surprisingly I did stay calm, otherwise I would have broken down in tears. [Name Removed] also was complaining to me about another staff member called [Name Removed], saying ohhh! she makes mistakes all the time and customers continually always complain about her. This in my eyes in bullying behind her back and very unprofessional, and as far as I'm aware, this should not be tolerated at any time, going by all my online training with several different companies.

18/07/2025 Eureka Furniture HO To whom it may concern, I C. Jones would like to make a formal complaint about the disgraceful customer service I have experienced and no outcome from HO liaising with [Name Removed] for over a month from the Grafton store, about my lounge being wrongly ordered by the manager. I first came into the store with my sister discussing with [Name Removed], that I was interested in the Lucas lounge that I’ve wanted for years. Looking at the Lucas lounge displayed facing the front, I said to [Name Removed] would like the crn lounge with the 2 seats on the left and the 3 seats on the right. So, a couple of days later I confirmed with [Name Removed] over the phone, I would like to put a deposit on the Lucas CRN lounge with the 2 seats on the left and the 3 seats on the right...yep all good she says, I’ll call you when it’s in and you can pay the remaining balance when it arrives. The lounge arrives a week later, so I went into the store confirming with the sales assistant [Name Removed] before paying the balance and organizing my own delivery courier...ohh that’s another story, but I won’t get into now. [Name Removed] assured me it’s the 2 seats on the left and the 3 on the right. yes, she says. When arriving home the courier was helping me unpack the 3-seater component of the lounge, I then said stop unpacking this is the wrong way around. So, I immediately called the store to let them know the lounge is the wrong way around, [Name Removed] informed me that I had to bring the lounge back after paying my courier $100 and I couldn’t get any help until I speak to the store manager in 5 days as she was off sick. Courier said I can’t take it back for nothing as being so big, I said its ok, it's not your problem ill just to wait 5 days to speak to the manager. During the 5 days of waiting to speak to the store manager, I thought I might change my mind now and order 1 recliner and a 3-seater instead and get another recliner on a later date, they have to return this one anyway, as I can't use it the 3 seats on the left is too close to my fireplace. Thinking it wasn’t going to be a big issue, well how wrong was I ...what a palaver.

I have a sneaky suspicion that the manager is making out to HO that ohhh she’s just changed her mind, which wasn’t the case at all. I would have been perfectly happy with the correct configuration that I wanted in the first place. Not at any time did she apologies and say, I’m sorry Carol I stuffed up and not taking any responsibility of her mistake. After weeks of waiting, in an email Eureka HO office agreed to reorder a different configuration of the lounge under there good will, with a delivery charge stated. I went back to the store and confirmed with [Name Removed] that they were going to pick up me lounge free at cost prior to another phone call we had, as I saw on my new invoice, they had a delivery charge, so I just wanted to clarify that there will be no delivery fee as it was the manager’s mistake she agreed on the free delivery not her mistake. With the instore discussion with Rahel saying, ohh and by the way HO is going to charge you 40% of the value of the lounge for a storge fee, which wasn’t on my new invoice. By this time, I was just I was just fed up still keeping calm and said this is disgraceful and unheard of, I just want all of my money back without being penalized. She said believe me I just want this done and dusted I never want to see your face in me store again and you’re the last person I want to see again, still staying calm, I said I'll be going to see Department of fare trading So, contacting DFT they said as a customer by the ACCC law you are intitled to a full refund without being penalized and with a major problem and item, by law they have to pick up your lounge free of charge. They also said if this matter hasn’t been delt with by Monday 21/07/2025 as it has been going on for nearly a month, we will help you to take further action. I have the rights to also claim the $100 I paid my private courier. This problem has stopped me inviting friends and family over for my so-called house warming celebrations, stopping my renovation as tradesmen cannot access my hallway and also being a fire hazard not being able to leave it somewhere else to avoid being damaged.

Asked for Afterpay and got charged full amount – I asked for Afterpay and was charged the full amount. I didn’t realise until after I left that the full amount came out of my account. Show details

Very bad staff and still going – The staff are shocking at arranging anything. They say one thing then don’t do it. Manager is full off lairs and no help at all Show details

Lovely staff .Very helpful and informative.Will definitely shop there again Show details

Great customer service & very helpful by staff member Emily. She was able to help me with product choice, style & colour. Pricing was reasonable too. Show details

Excellent service – We were looking for a couple of comfortable chairs for a back TV room. Right from entering the store, Hayden was welcoming, personable and hugely helpful in providing information on choices in stock. He allowed us the space to test and assess the options and was equally tolerant when I returned a while later to second test our main preference. A favourable quote was further improved in a subsequent call. In short, the service was excellent.

Great staff happy with our purchace – Rachael the store manager was fantastic nothing was too much trouble she was extremely helpful with our selection of bedroom furniture. Show details

Amazing layout and very helpful staff!! – I’ve been wanting to go to this store for so long but everytime we went to get some food close by they were closed as it was late at night. The store from looking through the windows/doors looked great but when I went inside it looked even better! The layout look amazing, showed a large range of options. Fiona was amazing the day we went in to… Read more

look at their store, she was happy to let us look and when we needed help she was more than happy to help us and get the best deal we could get, informing us with lots of information. Rachel was amazing on the phone, offering extra off of what we had quoted and when I asked for another quote with the new deal she was onto it straight away. We are more than happy with the deal we got and we are so excited for our purchase to arrive.

Fabulous – Staff very pleasant and helpful without being pushy - I will be back

Great listening and service to make the sale! – Initially a Eureka Furniture sale sign posted on the roundabout coming into town alerted me to the fact you were in South Grafton. The sales assistant Rachel was very welcoming on arrival and gave me space to have a good look around the store. It was easy to navigate and made sense. I was browsing for a few particular pieces. Rachel once I… Read more

needed assistant was very helpful in talking through my thoughts, moving pieces of furniture around to have an overall view of the asthetic , and offered a variety of choice to consider within the store. She provided a quote and magazines for me to take home to make my final choice. A great overall experience with the furniture yet to be delivered.

Purchased many times – The staff, the experience and best of all, the furniture was exceptional. It's a great place to shop, it's like spending time with people you've always known and the products are high end and look amazing!

Great products & wonderful service – Great service by Rachael, Eureka warehouse has a fantastic range of products complimented by great staff

Really happy with purchase and service – Fantastic service by both Tammy and her trainee. We are very happy with purchase we made, both ladies had wonderful knowledge and great customer service. Both a credit to your company.

Fantastic team – The manager rachel is always fantastic and goes above and beyond to ensure all needs are met. And the team at Grafton are one of a kind and would recommend this store to anyone looking for furniture and home wares. Lee and mick

5 Star without a doubt – From the moment we walked in the store we were greeted with the warmest genuine welcome and nothing was a problem. Rachel navigated us through all the gorgeous products and services offered and we decided on a whole house full of Eureka furniture, so very exciting. Quick no fuss delivery was arranged and almost every item was in stock!! Brilliant experience absolutely 5 star service and products, Show details

Amazing – My shopping experience was excellent. Rachel, the sales assistant was friendly and helpful without being pushy. After months of looking I found my perfect lounge and it was a great price. Show details

Best service – Service was excellent Rache was on her own, trying to keep about 5 customers happy , which she passed with flying colours, she was very professional, but happy & welcoming.. best service I’ve had in a long time.. thank you. Very satisfied with products price & range. Show details

Exceptional – Went above and beyond to meet my needs. Great products and exceptional customer service! Show details