The service was friendly professional. He did up sell , but that was great. Extremely happy with the service already have recommended the store to several people. Show details
Shelley and the team from Tweed Eureka have been nothing but outstanding with their customer service, care and concern. Not once have we felt pressured. Shelley is so friendly and makes every shopping experience a breeze. We purchased the outdoor Holloway Lounge setting. Show details
Reviews with attachments
Excellent service ! and very happy with the Delaware Fabric Corner lounge, Great quality and very comfortable! Show details
I had a good experience in the store the lovely ladies were so helpful with decorative suggestions, which works so well in my apartment. Thank you Show details
Fantastic service from Katie. Absolutely brilliant she assisted in our lounge purchase and will definitely be going back to see her again. Show details
Always friendly, great prices and an extremely fast turnaround for delivery. We love this shop!
Absolutely love my new outdoor setting. The staff are wonderful to deal with in Dubbo, especially Sandy. They helped organise delivery and made the process easy. Show details
Store staff were great to deal with. Delivery and installation was timely and was completed without any problems and to our satisfaction. We are very happy with the furniture we purchased and it looks fantastic in our home. The 2 cabinets that were custom made were completed to our specifications. Show details
Gabrielle was amazing. The store was clean and the service exceptional! Great price and very helpful! Show details
The girls were very helpful, assisted in showing what was available and checking stock for colour options. Purchased 6 stools but while in store collecting purchased the mirror shown. Thanks Eureka Tamworth Show details
We have been searching for the ideal living room furniture for months now to be suitable for our new to be home. We had finally come across Eureka furniture at the Tuggerah supa centre. We were met with the lovely Gabrielle whom helped us pick out our new furniture choices. Since the moment we walked into the store she was so welcoming and helped… Read more
with every enquiry we had with no pressure to purchase.,she was patient and knowledgeable quoting us with unbelievable deals for Black Friday. We really appreciate that type of excellent customer service like we had received with Gabrielle and the lovely team at Eureka furniture. We Cannot wait to be regular customers going forward :) highly recommend!!
They had just what I was after. Comfortable chairs and side table for my outside verandah. Carlie(sorry if I spelt your name wrong) was amazing. Eureka Furniture are lucky to have you. Bonus for me. Everything was on sale Show details
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The Occasional chairs I purchased are stunning and perfect in my home .your store is beautiful. The only suggestion I have is that the chairs need to be wrapped up a lot better for protection and transport . That was disappointing to see how poorly they were done
Friendly staff and service. Always go above and beyond to help. Show details
Dee was wonderful, helpful and very knowledgeable. She told me how to look after the table I purchased and has communicated with through the whole process. Kept me in the loop. Show details
Both staff members were extremely helpful with our purchase of 2 outdoor cane chair, notified us delivery had arrived and phoned to enquire if chairs could be delivered the next day
Furniture shopping is not my favourite thing but the Eureka store at West Gosford was a pleasant surprise. The furniture just seemed sturdy and of a higher quality while the staff were very down to earth and friendly. Emma listened to what I was after and then showed me a range of gorgeous timber coffee tables... zeroing in on the perfect one. Did… Read more
I mention I've been looking for a lounge suite for ages? Emma showed us one on special that was just the right size and very comfortable. Again no pressure but you know when it feels right. Emma organised a payment over the phone and delivery. Brilliant and too easy.
Latest follow-ups
Fantastic, friendly and helpful staff. They were very knowledgeable about the product. My order came earlier than expected too. Jordan went above and beyond to satisfy my requests. Also, I was constantly updated on the order. Very happy with my… Read more
new couch, the quality and colour. Exactly what I was looking for. The delivery drivers were absolutely fantastic too. Professional and friendly.
Follow-up · No assembly required apart from screwing the feet on, which the delivery drivers did. The colour was darker in real than online photos, which suited me as I wanted a dark blue couch. The couch is VERY, VERY comfortable. 10/10 for quality and comfort.
Really happy with Eureka Furniture Port Macquarie. The staff were friendly and easy to deal with, no pressure at all. Excellent quality furniture and great communication!! Highly recommend. We purchased 2 x 3 seater Barnes leather lounges, luxury! Sorry no video as yet still doing renovations - eeeeeek lol Show details
Follow-up · The leather is amazing, so soft and luxurious. The Barnes lounge is the most comfortable lounge I have ever owned ! Easy assembly
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I purchased the Rome bedroom suite and was so impressed with the quality of the workmanship and finish. The guy who delivered it was courteous and assembled the bed and placed the furniture in the room as requested in a timely manner. So happy with my purchase. I just need to add an artwork above the bed. Will definitely shop with Eureka again. Show details
Follow-up · Delivery was as arranged. I received a phone call on the appointed morning to advise the time they would arrive and they were prompt. I created a large canvas artwork using stiffened fabric which was painted in colours to match the bedding. Dovetail joints, solid timber not veneer, and flock lined drawers. Unfortunately when I was putting bed… Read more
Positive reviews
We have purchased several furniture pieces from Eureka Furniture West Gosford. We are so happy with it all. It’s great quality and suits our needs and decor perfectly. Sarah was a huge help in store and made everything easy. Show details
Find out how Eureka Street Furniture NSW compares to other Furniture Shops
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Fantastic shop with very helpful and friendly staff and I love shopping there and have bought lot of furniture from them. Sadly I am very disappointed about the shop closing. For me that means that I will no longer be buying anything from Eureka once the shop is close. Very very disappointing Show details
What a wonderful experience I had in this store. Rachel was so incredibly helpful and had all the time in the world for my husband and I. Each time we were in store we wanted to buy more! We also had the pleasure of dealing with Ellie who was equally as beautiful and helpful, it was so appreciated! Show details
Negative reviews
Lovely service although when collecting a bookshelf not nice that there was not support to put it into a van. Husband being offered a trolley to get it there himself. Last time i purchase there. Show details
BUYER BEWARE: The 1 star rating does NOT reflect the great service I got from the Gosford Store but is a rating for the After Care Department in Queensland. Unfortunately the VAUGHAN 2 SEATER LOUNGE arrived in a bad condition, I took photos of it in the truck, the boxes had holes in it and something had peirced through, but was told just to give… Read more
it a few days to settle. It didnt settle, it had terrible marks and dents and the recliner dosnt work properly either. I sent photos right away and was told thats just creases give it a month. I emailed back it is NOT just creases so was asked for more photos. There was a delay in response time so I would contact Gosford Store, who were always willing to help. Finally after care decided to send an investigator out to check. He was horrified to see what had been sent and said it was in a bad way. After that an email comes that they will finally REPLACE it as this went on for some time. I said that's fine and after 5 days I had to chase them up again and emailed to ask when it would be replaced? only to be told they dont have any more of the VAUGHAN 2 SEATERS. I was then given 3 choices to refund a measly $350 and keep it, which I didnt think was fair, to get a store credit and return, or return for refund. I have a fractured spine so that is why I bought it and cannot be without somewhere to sit while waiting to chose another one so my only choice was to really keep it as is for refund. I asked for at least half but was bullied and threatened that I had until 5pm 24th Dec to make my decision or they would initiate for the NSW/GOSFORD Store to pick it up, without my consent mind you. This went on for sometime and got nastier and nastier. They were saying they had to pick it up to try and minimise their losses. Couldnt have cared less about my losses. I lost my Mother and this was something she wanted me to have and the After Care were so unkind while I was, and still am grieving. They demanded my decision so I said I had no choice but to keep it and take $350 but that was not what I had wanted to do but I cant be without a lounge. I wrote to Management in QLD also but they also didnt care, it was really very upsetting and completely ignored my reply. Never have I encountered such rude and unhelpful customer service as I did from Nicholas. After his emails I always broke down in tears and told him many times he has NO customer service skills. NONE So just a warning to potential customers, while the GOSFORD STORE has great customer service. The After Care in QLD have none, if anything isnt right you have to deal with QLD, not where you bought it. This is a big problem I sadly didnt realize that and made a terrible mistake. I had to pay an expensive delivery fee also as it comes from QLD when the actual store is about 15 mins away They are not to courteous on the phone in QLD either when checking on the delivery time, and just hang up as the live tracker was constantly wrong on delivery day. I am very disappointed with the poor quality of this lounge and the disgraceful After Care service in QLD. because they do not care. It was a complete waste of money ....
I recently purchased the Eureka entertainment unit. You would think looking at it that it was designed to put your stereo equipment in the cupboards on either side. But no, while the shelves are ply wide enough, the opening does not allow for them to be put in there. Also, there is no holes in the back wall for cords. What I have had to do to get… Read more
my stereo equipment in is use a jig saw to cut a 450 wide opening in the back and use a hole saw to cut holes for the cords. It would be good if I had have known of this limitation of the design before I purchased it. This is not the fault of the staff at the store whom were polite and helpful. It is the fault of the way it was presented on the Eureka web site.
Recent reviews
Great service from Eureka Auburn team. Was almost closing time and the team never rushed us. Collection was simple via the loading dock. Prodict was made ready prior to arrival, and was right at the gate. Couldn't have been any easier. Product was very well packaged, and left in flat pack form as requested. Assembling at home required drilling… Read more
some pilot holes to attach the legs to the dining bench, but pre-marked pencil lines made it a breeze.
Overall, a great shopping experience. Would reccomend to friends and family.
We have just moved house and chose the use Eureka furniture as the main provider in furnishing our house. Best choice for a long time! Service was A plus and despite some difficulties from our end, nothing was a problem ... and, the furniture is damned good. Can highly recommend Eureka Show details
Wonderful experience buying our first gorgeous piece of furniture from this shop . Emma was more than accommodating lovely to deal with and will definitely be buying furniture in the future from this shop. Show details
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