Reviews with attachments
Store staff were great to deal with. Delivery and installation was timely and was completed without any problems and to our satisfaction. We are very happy with the furniture we purchased and it looks fantastic in our home. The 2 cabinets that were custom made were completed to our specifications. Show details
Gabrielle was amazing. The store was clean and the service exceptional! Great price and very helpful! Show details
We have been searching for the ideal living room furniture for months now to be suitable for our new to be home. We had finally come across Eureka furniture at the Tuggerah supa centre. We were met with the lovely Gabrielle whom helped us pick out our new furniture choices. Since the moment we walked into the store she was so welcoming and helped… Read more
with every enquiry we had with no pressure to purchase.,she was patient and knowledgeable quoting us with unbelievable deals for Black Friday. We really appreciate that type of excellent customer service like we had received with Gabrielle and the lovely team at Eureka furniture. We Cannot wait to be regular customers going forward :) highly recommend!!
Staff polite & helpful & the variety of goods displayed is spectacular Show details
A pleasant and rewarding experience at Tuggerah Super Centre – We came across this retailer accidentally having seen its display of attractive outdoor dining settings in the mall of the Tuggerah Super Centre. We checked out their two nearby stores and were pleasantly surprised by the extensive range of attractive outdoor dining settings and similarly online at its website. After finalising our selection, we… Read more
were offered a competitive price with customer friendly and efficient service. We would certainly and highly recommend Eureka Furniture. Well done Eureka Furniture and Melissa.
Positive reviews
Gabrielle was so attentive and knowledgeable to deal with. I have not enjoyed shopping this much in a long time. It was lovely to have a sales person invest in you and not the transaction. Gabrielle went out of her way to measure our dining chairs, help us fit them under different tables and packaged us a great deal too! She also gave my kids a… Read more
balloon and pumped them up to see they were entertained while waiting! What a gal!
Thanks Gabrielle - because of you, we’ll be back!
Love the store, love the furniture and home decor, especially our purchases!! And love the service ! Gabrielle was so helpful to me and my mother. Really wonderful experience. We’re just new to the area and as well as offering expert help with the furniture Gabrielle gave us great tips for outings and dining suggestions , just so genuinely warm and friendly. 10/10 experience Show details
The team at Eureka Furniture Tuggerah could not have been more helpful! On all occasions of dealing with them they have been professional and extremely accommodating as well as always happy and friendly! Fathima has been so helpful in assisting with my multiple purchases and coordinating our deliveries. Thank you! Show details
Negative reviews
Uncomfortable experience – We went in store Thursday evening 1/8/24 and it wasn't a comfortable experience. We had a look at some dining tables throughout the store and settled on one in particular. We left the store to have a think about it and upon returning the lady asked "how did we go?" We asked a few questions about the dining table but didn't feel like she was… Read more
listening. We decided to purchase the table and whilst the lady was putting the sale through the computer, her and the other lady were talking under their breath to each other, making for a very uncomfortable experience. I heard the other lady say "covering your bum" (indicating to what she was typing) to which the lady agreed. If I didn't love the table so much, I would have walked out and not purchased.
Rubbish furniture!!!!! – The lounge I bought is partly made from cardboard, very poor quality, I wish I hadn't bought from there. The lounge also looks like floor stock. Show details
Utter garbage, avoid at all costs – Having been extremely happy with the service I received at their Tuggerah store, I was dismayed by their complete lack of accountability when the arm of the almost new $1200 sofabed snapped because I put minimal pressure on the arm while bending down to pick up a book. After placing a request for repairs, ESF claimed the arms of their couches are not designed to take ANY weight. Go elsewhere … Show details
Hi Tracey We're sorry you feel this way - though… Read more (+1 reply)
Recent reviews
Gabrielle was so delightful to work with. I gave her a specific requirement and she found the recliner we wanted, the sale was a bonus. She was helpful with delivery and leather care . Thank you.
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Gabrielle was extremely helpful and went above and beyond to secure our dining table and chairs. We were kept up to date with arrangements, I would definitely recommend Gabrielle if you’re shopping at Eureka.
I was on the lookout for a very specific piece of furniture and Fathima from the Tuggerah store was very helpful, showing me around and helping me compare different pieces until I found exactly what I wanted. She put through the sale for me and made it all very seamless Show details
Gabrielle was so extremely helpful in assisting us with furniture for not one but two new houses! She made everything effortless from purchase to delivery She was so professional and friendly with he knowledge of products and availability.
I purchased the Nandi buffet cabinet from Eureka Funiture Tuggerah store. The outstanding customer care, product knowledge and sales professionalism provided by Gabrielle converted my initial non-commital enquiry into a positive sale. I will be going back for my next purchases.
Gabby is a superstar. So friendly and kind, not just pushing for sales, but giving all the information so you can make the best choice. I made two purchases at the store within a week because I knew I could trust in the people. Show details
First time shopping at Eureka and will not be the last! We were so impressed! We received outstanding service from Fathima, the quality is great and we can’t wait for the lounge to arrive. Overall, quality furniture and homewares with impeccable customer service. Friendly, helpful, no pushy sales tactics, was very genuine in all interactions. Follow up service was excellent! Show details
Fathima from the Tuggerah Store is a great asset to Eureka. I’ve been served by Fathima twice recently & both times I have found her helpful, resourceful & a pleasure to work with! Show details
I saw a metal Christmas ute in the window and thought it would make a great prop for some Christmas photos I am taking. The lady that served me was lovely. Friendly and super helpful. I have never shopped there before but having such a great experience I will definitely be looking there again. Show details
I chose the Channing Chaise and it is beautiful. Aggie was lovely to deal with and very patient as I was agonising between two very different styles. Other members of staff also lovely. Really looking forward to it arriving. Show details
Find out how Eureka Street Furniture NSW, Tuggerah compares to other Furniture Shops
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Had a great point of sale experience over the weekend. The staff were so helpful. Checking availability measuring items. The furtinure was lovely aswell and great quality but the customer service won me over. Show details
Gabrielle at Eureka Tuggerah is one of the nicest most helpful person I’ve ever met! She helped me out of the goodness of her heart without it benefiting her in any way Show details
Everything in store is beautiful, the store is inviting and the staff very friendly, welcoming and helpful . I could spend hours ( and a small fortune ) in the store looking for amazing items for my home. Show details
Customer satisfaction – Good information on Facebook. We went first to buy an outside modular. Jessica the salesperson was great. Very impressed with the quality and price. Returned the next day to purchase table and chairs. This time we were served by Sophie again great service. Delivery was organised for the same day and again pleased with this service Show details
A great experience and a great sale – Jess was excellent. She had all the answers that was asked of her and I found her not to be too pushy. A great asset for Eureka. Show details
Great purchase – Aggi the consultant at Tuggerah was great and such a nice person. We went thru sizes and options in a clear understanding way. She is a credit to your store. I bought a beautiful dining setting. Show details
Amazing genuine interactive service - 5 STAR – I purchased a lounge online however I changed my mind after going to Eureka Store & Erina - I was served from Argiy -her service was nothing short of completely amazing - she knew exactly what I needed and my transaction was completely seamless with her - she is so customer centric I would highly recommend Argy to anyone wanting to purchase furniture from her - 5 STAR ⭐️ Show details
Excellent customer service – Greeted with a smile as I arrived in store friendly and helpful found the item I was looking for within minutes and made my purchase. Show details
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Hi Lyn - we're sorry you feel this way. Would… Read more