Eureka Street Furniture Physical store

Excellent customer service by Sharyn , Friendly, helpful, and efficient. Sharyn was quick to assist and made the whole experience pleasant. Thank you for the great service. Show details

Had a wonderful experience at Eureka Furniture Macgregor QLD. The customer service was outstanding from start to finish. Sharyn, Charlie and McKenzie were all amazing, friendly, professional and genuinely helpful throughout the whole process. A special thank you to Sharyn for helping us with our last minute changes to the order and making… Read more

everything so easy and stress free. Nothing felt like too much trouble.

The service was prompt, the prices were excellent, and they have a fantastic range of quality furniture to choose from. We really appreciated the attention and care we received. Highly recommend Eureka Furniture Macgregor to anyone looking for great furniture and exceptional customer service!

Beautiful color and amazing quality sofa.

Staff were very helpful at Northlakes. Made sure we offered the Most competitive price. We ordered the three and the two seater. Ordered on the Saturday and we’re sitting on them on the following Thursday. Great communication also from the delivery team. First rate service. Would definitely recommend. Show details

My furniture was recommended & organised by Marita and I just love it. I was in the process of moving to Hervey Bay and was having it delivered there. The only downside was the change of delivery date 3 times. However when it did arrive the delivery men were very prompt, polite and organised. Show details

Sharyn was excellent. Strait forward , not in your face yet helpful . I felt that I could trust this person and business Show details

Been in this store many times and always impressed with the range and style of furniture, this is the 1st time I bought from here. Impressed with customer service, notification of item ready to collect and pick up from Warehouse, me and my wife are delighted with our new Outdoor chaise Show details

Loved dealing with Monica - she was amazing helping me to get exact dimensions to make sure our TV would fit (it was a tight squeeze so I needed to be 100% sure). Show details

My Bali Hut is now complete with Eureka Furniture. So happy as it looks amazing. What a sensational transformation. Show details

We purchased a sofa from Eureka, Great service, easy to deal with and collection was simple

The ladies at Eureka morayfield were absolutely welcoming and super helpful in what I was after with no pressure. I can’t wait to receive our new pieces for our home and will happily purchase and recommend the store to others. Thankyou for all your help and appreciated :-) Show details

Our lounge suite purchase arrived in perfect condition and we are so very happy it came with 100% perfection. I was worried as i was only able to see a single recliner in store in a different colour and only able to see the sample colour on a swatch but so happy it arrived as promised in the exact colour and no imperfections. So happy we chose Eureka Furniture for our new Leather Lounge Recliner Suite. Show details

Staff were very helpful and assisted us in our purchase , order has been delivered . Good service all round. We are happy Show details

Great service especially from Deb on the day… then phone conversation with Jennifer .. delivery was very timely and delivery guys were awesome. Show details

Toowoomba store always has what we want best quality good service reasonable prices Show details

Heather was fabulous, very friendly without being over zealous and following us around. She was professional and knowledgeable so we would definitely shop with her again. Show details

A very Rude response – Don't have a claim with Eureka St Furniture their return policy & warranty not worth paper its written on . After spending around $10,000 over ten years when it came to claim time they wiped me like a dirty rag , sales lady was great helping me… Read more

fill out claim form saying should be ok for some sort or refund but no , no compensation , no warranty , no store credit , no pro rata nothing just a letter saying no claim bad luck . Buyer Beware if you have warranty issues .

This has been the worst customer service experience I have ever had. I purchased a set of 6 expensive chairs in April 2025, expecting quality and safety. In December, my 70-year-old mother-in-law simply sat on one of them and the leg completely snapped, causing her to fall hard onto the ground and suffer severe back pain. This should never happen… Read more

with furniture that is still under warranty.

When I contacted the Kawana store, they immediately refused to take any responsibility. Once they have your money, they wash their hands of you and push everything onto their so-called “after care” team.

I completed all the required forms, sent photos, and provided every detail they asked for. On December 31st, they replied saying they would provide a solution within 5–10 business days. After that — nothing. No updates. No replies. Multiple emails completely ignored.

I finally called on January 30th and was told the person handling my case hadn’t responded because he was “calling stores to find a solution.” Yet somehow couldn’t take 30 seconds to send me a simple update. Completely unprofessional.

Then it got worse. I was told they had replacement chairs available, but they were “too far away” and it wouldn’t be economical for Eureka to transport them — basically admitting that replacing a faulty, dangerous product wasn’t worth the cost FOR THEM.

So instead of honoring their warranty and their legal obligation to repair, replace or refund, they’re choosing what’s cheapest for the company.

He promised to call me back by the end of the day or by Monday February 2nd at the latest. I called again on the 2nd, was told he was at lunch and would return my call. Of course, no call ever came.

They even admitted I am entitled to a resolution, yet still refuse to actually do anything or communicate properly.

It’s honestly disgraceful.

This store is helpful only when they’re trying to make a sale. Once you’ve paid, you’re on your own. After care seems designed to delay, ignore and frustrate customers until they give up.

I’ve purchased several items from them over the years, but never again. I would strongly recommend avoiding this company if you expect safety, accountability, or even basic customer service.

Update: 3rd feb 2026 after not receiving a call back on the 2nd I rang the after care again and spoke to [Name Removed] who is the case officer responsible for my case. [Name Removed] treated with a very rude atitude saying he wouldn’t call me until he had options to present to me and wouldn’t tell me his course pf actions either because according to him, if he tells me he will do something and then, doesn’t, I will be complaining to him. He has also advised me they try everything they care no to give a refund because it isn’t good for them. Then I asked how long it would take to resolve and his answer was: it will take how long it will take. Pretty much telling me to F$&4 off. [Name Removed] has lied in every single call changing his version every time. What a disgraceful service guys. Avoid at all cost to purchase from this shop because if a product breaks, you are in for a battle.

We wanted a new dining table. We knew this would require hours of time looking across different shops all over South East Queensland. We drove to Loganholme to start this process as I wanted to look at a competitors shop. As we drove into the car park I saw Eureka furniture. We decided to look in their first. As soon as I walked through the… Read more

door, I looked to my left and their it was.... the table we now have at home in our dining room. We continued to look through the store which was a big mistake, as we sat on this massive corner lounge which was so elegant and so comfy that we now have that at home in the loungeroom, and we weren't even looking for a new lounge!!. Before we pulled the trigger, we did go and look in the competitors store and it just didnt compare. We knew we had found what we wanted. We dealt with Wendy (the one with the accent, Canadian not America :) ) And she was amazing, not pushy, just very helpful and gave us a bit of a history lesson on the company which was started right here in Brissy. Anyway, she did us up a quote including delivery, installation, warranty etc. We went home and measured up, rang the store and confirmed the order and delivery date. The day before delivery, I received a message with the estimated delivery time frame and that I would receive a phone call 30 minutes out. The time I was given was between 9:13am and 1:13pm. I received a phone call from the delivery driver at 10:15am and they turned up at 10:45am. We have stairs which was no problem. They bought everything up, unpacked it, put the lounge and table together, removed all the packaging and took it with them. Dealing with Eureka Furniture was the best experience and its the store I will go to first in future. E